Tektronix AD007, User Manual

Page: 87 / 98

Appendix D: Troubleshooting
AD007 User Manual
73
Network and Print Configuration
Use the list of symptoms in Table 13 to help diagnose problems with
the network and print configuration.
Table 13: Network and print problems
Symptom Possible cause(s) Corrective action(s)
No access to web pages in
the adapter Improper network installation
Missing or improper set up
of network addresses:
–Ethernet address
–IP address
–Subnet mask
–Default router (gateway)
Check network installation or
contact network administra-
tor.
Check that the LAN network
is set up for the Ethernet
hardware address of AD007
adapter (from label on back)
Can only access diagnostic
web page Problem with firmware Reload firmware using the
Update program, see
page 61
No password Unknown or forgotten pass-
word Reset the password to the
factory default (ad007), see
page 56
Slow web page response to
network printing Server not responding Check server
Check print server address
and queue name
No print server status, print
job list, or failure in cancel-
ling jobs Print server does not imple-
ment these requests Use print server that has
support for these requests