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Customer mode
Winsol
allows not only the management and analysis of "own data", it can also be used for
analysing the data from other systems. For technical experts, this is an important tool for
functional monitoring and troubleshooting customer systems.
Separate customer folders can be created and selected in the "Customers / Manage custom-
ers…" menu. A folder is created in the
Winsol
file system for each customer, in which the
corresponding configuration and LOG files are stored. The "Infosol" directory in the
Winsol
program folder contains all these customer folders.
The currently selected customer is displayed in the
Winsol
title bar (e.g. "
Winsol
– Bloggs"). If
no customer name is displayed in the title bar, then the "own files" are selected.
There are three ways of acquiring the measurements for a customer system:
•
The bootloader is installed with the system and is regularly read on-site by a service tech-
nician using a notebook.
•
If the customer acquires the system measurements, then he/she can email the LOG files to
the technical expert.
•
If the recorded data cannot be acquired on-site, then the measurements can be acquired
as follows:
Preparation of the data logging:
1)
Connect the bootloader to the PC without using a DL connection (power supply via
CAN or battery).
2)
Create and select a customer in
Winsol
for the data to be acquired.
3)
Define the desired save criterion in setup (possibly after "Test Com") and transfer this
to the bootloader via "Save".
Data acquisition at the customer site:
4)
Connect the bootloader to the controller (ensure correct polarity!!). With a UVR1611,
the data output must be activated (define output 14 as a data line).
5)
As long as the bootloader is connected to the controller, the measurements are re-
corded according to the selected save criterion.
6)
When the bootloader is disconnected from the controller, the time and date must be
noted because
Winsol
requires this information in order to assign the correct time
when reading the data. This is not necessary with the UVR1611 and UVR61-3.
Read the recorded data:
7)
Connect the bootloader to the PC without using a DL connection (power supply via
CAN or battery).
8)
Select the appropriate customer in
Winsol
9) The data stored in the bootloader can now be read by selecting "Receive" and
specifying the noted time, then analysed as desired.
