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Fault
Possible cause
Solution
Cannot receive
channels that were
previously being
received
Antenna defective or not
correctly adjusted
Check antenna
Channel transferred to a
different transponder
Perform a search/scan
Channel no longer being
broadcast
None
Intermittent
appearance of
square blocks in the
picture. Receiver
switches to Standby
intermittently, no
sound. Screen black
at certain times with
the message "no
signal"
Heavy rain or snow
Remove snow from dish
antenna
Antenna incorrectly adjusted
Adjust antenna
Dish too small for your location
Use larger antenna
Obstacle between dish and
satellite, e.g. a tree
Mount dish with clear line of
sight
No picture, no sound,
display on
Short circuit in LNB connection
Switch off receiver, resolve
short circuit, switch receiver
back on
Faulty or missing cable
connection
Check all cable connections
Defective LNB
Replace LNB
Incorrect external unit installed
at receiver
Modify setting
Antenna incorrectly adjusted
Adjust antenna
Antenna cannot be
rotated
Motor not DiSEqc 1.2
compatible
Use a suitable motor
Time not displayed
while in standby
mode
Time not acquired
Play e.g. ZDF for approx. 30
sec
Standby clock is switched off
Switch on standby clock
Text in e.g. Infobox or
EPG/SFIplus detailed
information is hard to
read at a distance
Character size set to "small"
Adjust character size
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