Technicolor TCA203 Installation Manual Download

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Installing the Security System

Table 2: Security Zone Functions

Zone Func-

tion

Tamper

Armed

Faulted

Unarmed

Faulted

Arm Away

Faulted

Arm Stay

Faulted

Arm Night

Comments

Entry/Exit

Alarms

No action
taken

Initiates
entry delay.
Alarms if
entry delay
expires.

Alarms
immediately

For doorways
that are used to
enter the
premises.

When the
system is
armed, faulting
this type of
sensor starts an
Entry Delay
countdown
(except in arm
night mode)
rather than
sending an
immediate
alarm.

Default function
for
Door/Window
sensors.

Perimeter

Alarms

No action
taken

Alarms
Immediately

Alarms
immediately

If faulted when
the system is
armed or during
an Entry/Exit
Delay, an alarm
is tripped.

Default function
for glass break
sensors. Also
available for
Door/Window
sensors

Interior
Follow

Alarms

No action
taken

Alarms
Immediately

No action
taken

Monitors the
internal living
spaces of the
premises and
trigger an

Summary of Contents for TCA203

Page 1: ...Home System Installation Guide Technicolor TCA203 Release Hawaii 5 1 SU1 Drawing number TCA203Install issued 12 19 2012 ...

Page 2: ...cal or editorial errors or omissions contained herein All rights reserved Audience This guide is intended for people who want to use the Subscriber Portal to access their TouchScreen settings and monitor their location Typographic Conventions This document uses the following typographic conventions to help you locate and identify information Italic text Identifies new terms emphasis and book title...

Page 3: ...er MUST be installed in front of all other home networks relative to the Internet Connect the customer s home network to the Internet through the security network router by Ethernet cable as described on pages 15 and 17 The customer can install a retail router behind the security network router and access the Internet The customer can choose to expose their retail router to the Internet through th...

Page 4: ...ir and soft bristled brush Assorted screwdrivers Sound sensor tester for testing glass break sensors Aerosol smoke tester Double sided sticky tape Alternative double sided sticky tape Tape measure Pocket level Multi purpose scissors Flashlight Shoe covers Ethernet cable of sufficient length used to configure the camera or if the TouchScreen will not connect to the router modem wirelessly Home Syst...

Page 5: ...guration Information is Correct page 12 D Activating the System page 14 E Adding Panel Interfaces page 24 F Adding Sensors page 28 G Adding Cameras page 38 H Adding Lighting Devices page 47 I Adding Thermostats page 50 J Adding Key Fobs page 53 K Adding Key Pads page 57 L Adding Sirens page 61 M Testing the Alarm Functionality of the Security System page 65 N Setting and Validating the Security In...

Page 6: ...tomer premises has access to the Internet 2 Reset the home network router Note Do this also if you are restarting the installation process after having established the connection between the TouchScreen and the router Home System Installation Guide ...

Page 7: ...and install it in the battery compartment Warning The rechargeable battery that came with your TouchScreen is only available through your service operator If your battery needs to be replaced contact your service operator to arrange for replacement 4 Position the battery and cables inside the battery compartment so the cables lie along the top of the battery 5 Align and connect the battery s pins ...

Page 8: ...lace the battery cover and the screw 7 Place the AC power cable through the holes on the sides of the TouchScreen stand 8 Connect the adapter cable to the back of the TouchScreen Home System Installation Guide ...

Page 9: ...en Slide the stand downward until the pegs lock in place 10 Position the TouchScreen near an un switched wall outlet not controlled by a light switch 11 If the installation plan does not involve the TouchScreen connecting to the customer s network wirelessly then connect an Ethernet cable to the TouchScreen and the iControl dedicated router 12 Insert the AC adapter into the bracket as shown ...

Page 10: ...Hz 13 Remove the center screw from the wall outlet 14 Plug the TouchScreen s AC adapter into the TOP plug of the wall outlet and replace the center screw through the bracket hole After a few seconds the Installation Welcome screen is displayed on the TouchScreen Home System Installation Guide ...

Page 11: ...nstalling the Security System 11 Figure 2 Activation Installation Welcome Screen Note If the TouchScreen does not display the Installation Welcome screen you must reset it to factory default see page 88 ...

Page 12: ...formation The System Information screen is displayed Figure 3 Installation System Information Screen 3 Tap directly on the Broadband Server value the IP The Edit System Configuration Information screen is displayed 4 Tap the Broadband Server IP Cellular Server IP and the Cellular APN value to change them When you tap them a keyboard screen is displayed Enter the new values and tap Done 5 After all...

Page 13: ...Installing the Security System 13 Figure 4 Welcome to Product Activation Screen ...

Page 14: ...Connectivity Setup Screen Note The routers and gateways displayed on the screen may vary The activation process supports the following routers and gateways Netgear WNR1000v2 SMC D3GN RRR Wi Fi connection only SMC D3GNV NCS IMS Note If WPS is supported on the router it is disabled during the activation process 2 Tap the type of router the TouchScreen will connect to and tap Next The Connectivity Se...

Page 15: ... described in For Wireless TouchScreen to Router Con nectivity Ethernet TouchScreen connects to the router modem using an Ethernet cable If you select this option follow the procedures described in For Cabled TouchScreen to Router Connectivity For Wireless TouchScreen to Router Connectivity Figure 7 Activation Initial Router Configuration Wireless Router to TouchScreen 1 Tap Wi Fi and then tap Nex...

Page 16: ... Up for Wi Fi Screen Figure 10 Activation Router Located Screen 4 Check the MAC address for the router modem to which the TouchScreen must connect usually located at the back of the device 5 Tap the MAC address for the correct router 6 Tap Next The Configuring and Securing the Router screen is displayed as the TouchScreen establishes a firm connection with the router modem the Broadband servers an...

Page 17: ...g Router Screen Continue to Completing Activation on page 19 For Cabled TouchScreen to Router Connectivity Figure 12 Activation Initial Router Configuration Ethernet Router to TouchScreen 1 Tap Ethernet with Router and then tap Next The Ethernet Connection Checklist is displayed ...

Page 18: ...r Figure 14 Activation Ethernet Adapters Screen 4 Wait a few minutes for the router modem to configure and secure the network Note If the system cannot find the proper router ensure it has been reset to factory default The Configuring and Securing the Router screen is displayed as the TouchScreen establishes a firm connection with the router modem the Broadband servers and the Cellular connectivit...

Page 19: ...Activation The Wi Fi and Cellular Strength screen displays the relative strength of the TouchScreen s connection to the router modem and a GPRS EDGE receiver Figure 16 Activation Wi Fi and Cellular Signal Screen Note If the router is connected to the TouchScreen by Ethernet then Wi Fi is not tested 1 Tap Next The Testing Connectivity screen is displayed ...

Page 20: ...s unavailable 3 Figure 18 Activation Testing Connectivity Complete Screen Note This only tests the TouchScreen s ability to connect by broadband and cellular It does not determine whether the TouchScreen is actually connected to the servers over broadband and cellular 4 When the connectivity test is successful for each tap Next The TouchScreen checks for a newer firmware version to install Home Sy...

Page 21: ...ouchScreen updates the firmware and then reboots The Activate With Server page is displayed afterward If an upgrade is not available or after the upgrade is installed tap Next The Enter Activation Code keypad is displayed Figure 20 Activation Enter Activation Code Screen 6 Enter the Activation Code and tap Next The Account Phone Number keypad is displayed ...

Page 22: ... code and phone number correctly If it still fails contact Customer Care to ensure the following conditions are met Activation information is correct Customer s account is ready for activation Customer s account is not paired with another TouchScreen device TouchScreen device is not paired with another account RMA device TouchScreen is added to inventory TouchScreen CPE ID is assigned to the same ...

Page 23: ...s a panel interface module the module should be installed first Otherwise install the sensors next Figure 23 Install Zones and Home Devices Screen Note To test the security connectivity the Internet and cellular servers after activation From the Settings app tap Advanced Settings Connectivity Test Connectivity The Wi Fi and Cellular Signal Strength screen is displayed ...

Page 24: ...bering on the TouchScreen Before you begin A PIM must already be installed in each alarm panel before you begin this procedure The PIM is in Locate mode and ready to be paired with the TouchScreen for 90 seconds after applying power to the alarm panel If the status LED on the PIM is NOT blinking three times every five seconds it is possible that the PIM needs to be reset to factory default Refer t...

Page 25: ...sensors within that zone When these zones are paired with the TouchScreen they are located as a single sensor For example a wired zone that has five window sensors in series is managed by the TouchScreen as if it were a single sensor The TouchScreen searches for boards that are available to be added then displays all the panel interface boards it can find Note If ALL available installed PIMs are n...

Page 26: ... describes the mapping of sensors that are auto configured by the TouchScreen It is necessary to review the newly added sensors to determine whether they require manual configuration 5 Tap a Zone icon to display the Edit Sensor Zone Modify Zone Settings screen Figure 26 Settings Edit Sensor Zone Modify Zone Settings Screen The items that are available for configuration may vary based on the type o...

Page 27: ... been con figured If you need to change the settings of a sensor see Managing Sensors Zones on page 94 This action can be performed after wireless sensors are installed as described on Step F Adding Sensors to the Security System on next page You can skip this step and add panel interfaces later as described on page 139 ...

Page 28: ...ing it from the original but this could result in the paired device not being registered in the server databases This situation is most often encountered in lab environments where TouchScreens and sensors peripherals are often swapped back and forth on a regular basis Sensors are devices that do one of the following Monitor the opening and closing of doors or windows Detect motion Monitor the near...

Page 29: ...g requirements Defaulted Not currently paired with another TouchScreen device Currently in Search mode Note See the sensor installation documentation for how to tell if a sensor is in Search mode how to tell if it is not in Search mode and how to restart Search mode if it is not 2 Tap Next A Done button is displayed on the Locating Wireless Sensors screen The TouchScreen searches for sensors that ...

Page 30: ...aired tap Done Note Any located sensors that were not paired are released by the TouchScreen Sensors can be added later see page 96 The Wireless Sensors Located screen notes the number of wireless sensors found and paired Figure 28 Sensors and Zones Wireless Sensors Located Screen 6 Tap Next The Configure Wireless Sensors screen is displayed showing icons representing the sensors that were located...

Page 31: ...e it The Add Sensor Zone Modify screen is displayed Figure 30 Sensors and Zones Add Sensor Zone Modify Screen The details that are available for configuration vary based on the type of sensor being configured 8 Change the Display Icon if multiple options are available and the Zone Function by touching the currently selected value ...

Page 32: ...32 Figure 31 Sensors and Zones Add Sensor Zone Modify Zone Settings Screen The following table describes the functionality of each zone function Home System Installation Guide ...

Page 33: ...tem is armed faulting this type of sensor starts an Entry Delay countdown except in arm night mode rather than sending an immediate alarm Default function for Door Window sensors Perimeter Alarms No action taken Alarms Immediately Alarms immediately Alarms immediately If faulted when the system is armed or during an Entry Exit Delay an alarm is tripped Default function for glass break sensors Also...

Page 34: ... for motion sensors Interior Follower Arm Night Alarms No action taken Alarms immediately No action taken Alarms immediately Allows the use of a motion detector in Arm Night mode The alarm trips immediately if motion is detected This zone should be assigned to motion detec tors that are placed in areas of low traffic such as attics basements and garages Interior Delay Arm Night Alarms if entry del...

Page 35: ...diately Alarms immediately Alarms immediately Usually assigned to a zone containing an emergency button Sends a report to the central station and provides an alarm sound at the keypad as well as an audible external alarm Available for Door Window glassbreak water and CO sensors Silent 24 Hour Displays trou ble message on Touch Screen Silent alarms immediately Silent Alarms immediately Silent Alarm...

Page 36: ...en For Armed Night triggers an alarm No action taken No action taken No action taken Alarms immediately Available for door window and glassbreak sensors 1 To modify any text field on the TouchScreen such as the Zone Label tap the field to display a keyboard Tap Done to save your changes As each sensor is configured the circle in the upper right of each icon changes from to 9 When all the sensors a...

Page 37: ...Panel Interfaces see Step E Adding Panel Inter face Modules to the Security System on page 24 Cameras see Step G Adding Cameras to the Security System on next page Lights see Step H Adding Lighting Devices to the Security System on page 47 Thermostats see Step I Adding a Ther mostat to the Security System on page 50 Key Fobs see Step J Adding Key Fobs to the Security System on page 53 Key Pads see...

Page 38: ...s sensors are installed as described on Step F Adding Sensors to the Security System on page 28 You can skip this step and add the camera later IMPORTANT The camera images are accessible to the TouchScreen device the Subscriber Portal and mobile apps The Service Provider does not have access to these images IMPORTANT If you need to update the firmware on any camera before adding it to the security...

Page 39: ...o the system servers to determine the security system s upload speed The screen displays the current calculated upload speed The Upload Speed is used by the system to set the default video quality for the camera 3 Tap Next The Hardware Setup screen is displayed Figure 33 Camera Hardware Setup Screen ...

Page 40: ...ernet cable to the iCam b Connect the iCam Y connector to the other end of the iCam Ethernet cable c Connect the other Ethernet connector of the iCam Y connector to an open port in the secu rity network router d Connect the iCam s A C power cable to the iCam Y connector and plug it into a home power outlet e Reset the iCam to factory defaults To do this use your finger to press until you feel a cl...

Page 41: ...the camera that is connected to the TouchScreen s router with an Ethernet cable and displays its details Figure 34 Camera Locating Camera Screen 5 Tap Accept to pair the camera with the TouchScreen After the system finishes the Configuring Camera field is marked Done During the Configuring Camera step the system upgrades the camera firmware if needed This can take up to 15 minutes Figure 35 Camera...

Page 42: ...era device Yes Associated Zone A camera can be assigned to zones for the following types of sensors door window sensor motion detector glass break detector smoke detector Yes Video Quality Level of video detail captured by the camera Yes 7 Tap the Camera Name fields to display a keyboard screen and rename the Camera zone to some thing that clearly differentiates it from any other camera Tap Done t...

Page 43: ...s of pictures Unassigned to Zone This camera is not associated with another sensor and it is not the Default camera Security Zone Name This camera is associated with the selected zone It takes a series of pictures automatically when the zone trips an alarm whether or not the alarm is ultimately sent to the central monitoring station 9 Tap the Video Quality field to modify the level of video detail...

Page 44: ...knowledgement c Tap Next to return to the Adjust Camera Video Quality screen d Tap the appropriate video quality based on the measured speed and tap Next Figure 37 Camera Adjust Camera Video Quality Screen 10 Tap Next The Camera Wi Fi Connection Test screen is displayed Home System Installation Guide ...

Page 45: ...ing the camera from the TouchScreen router and rebooting the camera and tap Locate Camera 12 When the camera has been paired wirelessly to the TouchScreen tap Next The Adjust Camera screen is displayed Figure 39 Camera Adjust Camera Screen 13 Point the camera as needed 14 Tap Next The Add Additional Camera screen is displayed Camera Add Additional Camera Screen 15 Tap Add Another to add an additio...

Page 46: ... 30 seconds 2 Reboot the camera Located but not able to Secure Compare the MAC address on the screen with the MAC address on the back of the camera They should match Poor picture slow refresh in live view Wire less Camera Strength no IP found no LED light on front of camera Relocate or reposition camera and then re test Intermittent connectivity Confirm good Wi Fi connectivity Tapping on an upgrad...

Page 47: ... the lighting devices later as described on page 125 IMPORTANT If you need to update the firmware on any lighting device before adding it to the security system you must reset the lighting device to factory defaults before adding it to the OpenHome Converge system This is essential so that it can receive the necessary changes to communicate with the TouchScreen The Install Zones and Home Devices s...

Page 48: ... ready to pair with a TouchScreen If you have problems pairing a lighting device do the following to reset it to factory default Press the On Off button as you plug the device into the socket As lighting devices are found an icon is displayed for that device 4 When all the lighting devices are found tap Done The system notes the number of devices that were found and paired Home System Installation...

Page 49: ... device to configure it as described on page 125 7 After all the lighting devices are configured tap Next The Install Zones and Home Devices screen is displayed with Lights marked done 8 If you are done configuring devices tap Next to go to Step M Testing the Alarm Functionality of the Security System on page 65 ...

Page 50: ...stats The Locating Thermostat Devices screen is displayed 2 Tap Next The Locating Thermostat Devices screen is displayed 3 Tap Next 4 Reset the device to factory default to place it in Search mode a Remove the cover at the top of the thermostat device A circuit board is displayed with a black button labeled Reset on the leftward side b Press the Reset button The device is reset to factory default ...

Page 51: ...e 5 Tap Done The system notes the number of devices that were found and paired 6 Tap Next The Configure Thermostats screen is displayed showing all the paired thermostat devices 7 Tap a device icon to configure it as described on page 121 8 After all the thermostats are configured tap Return to Menu The Install Zones and Home Devices screen is displayed with Thermostats marked done ...

Page 52: ...52 9 If you are done configuring devices tap Next to go to Step M Testing the Alarm Functionality of the Security System on page 65 Home System Installation Guide ...

Page 53: ...et the key fob to factory defaults before adding it to the OpenHome Converge system This is essential so that it can receive the necessary changes to communicate with the TouchScreen The Install Zones and Home Devices screen is displayed 1 Tap Key Fobs The Locating Key Fobs screen is displayed Figure 40 Key Fobs Locating Key Fobs Screen 2 Tap Next to begin searching for key fobs to add A Stop butt...

Page 54: ...red with the TouchScreen 5 Repeat this procedure for each key fob with the TouchScreen When all the key fobs have been found and paired tap Stop The Wireless Key Fobs Located screen notes the number of key fobs found and paired Figure 41 Key Fobs Wireless Key Fobs Located Screen 6 Tap Next The Configure Wireless Key Fobs screen is displayed Home System Installation Guide ...

Page 55: ...igure Wireless Key Fobs Screen 7 Tap each key fob icon to configure the name that is used for it in the TouchScreen and Subscriber Portal The Edit Keyfob screen is displayed 2 Tap the Key Fob Label to display a keyboard 3 Enter a name for the key fob Tap Done ...

Page 56: ...y Fobs screen 6 After all the key fobs are configured tap Next The Install Zones and Home Devices screen is displayed with the Key Pads marked done 7 If you are done configuring devices tap Next to go to Step M Testing the Alarm Functionality of the Security System on page 65 Home System Installation Guide ...

Page 57: ...em you must reset the key pad to factory defaults before adding it to the OpenHome Converge system This is essential so that it can receive the necessary changes to communicate with the TouchScreen The Install Zones and Home Devices screen is displayed 1 Tap Key Pads The Locating Key Pads screen is displayed 2 Tap Next to begin searching for key pads to add A Done button is displayed on the Locati...

Page 58: ...pad is paired with the TouchScreen and the icon shows a checkmark 5 Repeat this procedure for each key pad with the TouchScreen When all the key pads have been found and paired tap Done The Wireless Key Pads Located screen notes the number of key pads found and paired 6 Tap Next The Configure Wireless Key Pads screen is displayed Home System Installation Guide ...

Page 59: ...in the TouchScreen and Subscriber Portal A keyboard screen is displayed 8 Enter a name for the key pad and tap Done to return to the Configure Wireless Key Pads screen 9 After all the key pads are configured tap Next The Install Zones and Home Devices screen is displayed with the Key Pads marked done ...

Page 60: ...60 10 If you are done configuring devices tap Next to go to Step M Testing the Alarm Functionality of the Security System on page 65 Home System Installation Guide ...

Page 61: ...ut this could result in the paired device not being registered in the server databases This situation is most often encountered in lab environments where TouchScreens and sensors peripherals are often swapped back and forth on a regular basis A siren is a multipurpose fire and burglar alarm signaling device that emits sound at levels greater than 85dB loud enough to provide an audible alert and sc...

Page 62: ...lted Not currently paired with another TouchScreen device Currently in Search mode Note See the siren installation documentation for how to tell if a siren is in Search mode how to tell if it is not in Search mode and how to restart Search mode if it is not 2 Tap Next The TouchScreen searches for sirens that are available to be added As sirens are found an icon is displayed for that siren Home Sys...

Page 63: ...the sirens are found and paired tap Done Note Any located sirens that were not paired are released by the TouchScreen Sirens can be added later see page 96 The Wireless Sirens Located screen notes the number of wireless sirens found and paired 6 Tap Next The Configure Wireless Sirens screen is displayed showing icons representing the sirens that were located and paired 7 Tap each siren icon to con...

Page 64: ...curity System on page 38 Lights see Step H Adding Lighting Devices to the Security System on page 47 Thermostats see Step I Adding a Ther mostat to the Security System on page 50 Key Fobs see Step J Adding Key Fobs to the Security System on page 53 Key Pads see Step K Adding Key Pads to the Security System on page 57 After all the devices are configured or if you want to configure the devices late...

Page 65: ...m has been tripped 1 Tap Test Alarm The TouchScreen informs you that the signal was sent to the central monitoring station In the event reports on the Management Portal Account Information screen History tab and Alarms tab this event is reported as alarm test mode 2 After the test alarm has been sent tap Next The Verify Signal Sent to Central screen is displayed providing a phone number to the cen...

Page 66: ...e Alarm Test Checklist is displayed Figure 46 Alarm Testing Alarm Test Checklist Screen 5 Ensure that all the security zones are not faulted that is doors and windows are closed motion detectors do not show motion etc When the security zones are ready for testing Ready to Arm is displayed under the Arm button 6 Tap Arm The after a ten second Exit Delay period the button changes to the label System...

Page 67: ... Next The Alarm Test screen is displayed Figure 48 Alarm Testing Alarm Test Screen 2 Fault each alarm in turn The TouchScreen notes that each sensor communicated an event to the TouchScreen and initiated an alarm 3 After all the alarms have been faulted and the system has noted it tap Disarm ...

Page 68: ...tation to ensure they received all the generated alarms Figure 49 Alarm Testing Review Alarms Screen 5 Contact the central monitoring station 6 If they received all the generated alarms tap Next See Testing Alarms on page 81 for how to test alarms after the installation is complete Home System Installation Guide ...

Page 69: ...ypad code that is required for the customer to access the Settings app and to create and manage other codes The Set Master Code is displayed Figure 50 Set Master Code Screen 1 Tap Next A keypad is displayed 2 Enter a four digit code twice and tap Done The Getting Account Information From Server screen is displayed ...

Page 70: ...e that the displayed account information for the customer is accurate especially the fol lowing Phone number that the central monitoring station calls after an alarm Email address that receives an email necessary to perform the Subscriber Portal activation Note This information is associated with the Activation code you entered 5 Tap Next The Getting Security Secret Word From Server screen is disp...

Page 71: ...Secret Word screen is displayed Figure 54 Set Secret Word Set Security Secret Word Screen 7 Show the customer the secret word displayed on the screen Explain that this is the word that they give to the central monitoring station when it calls to verify whether an alarm is false 8 Tap the Secret Word field A keyboard screen is displayed ...

Page 72: ... secret word and then tap Done The Set Security Secret Word screen is displayed again 10 Tap Next The Activation Complete screen is displayed Figure 55 Activation Complete Screen 11 Tap Reboot TouchScreen Home System Installation Guide ...

Page 73: ...Installing the Security System 73 The TouchScreen reboots ...

Page 74: ... sensor s signal strength as described on page 100 IMPORTANT The minimum distance for the sensors to communicate with the TouchScreen is beyond most practical limits However the distance can be limited occasionally by the materials for the walls electrical interference and other conditions Home System Installation Guide ...

Page 75: ... 76 Manage the cameras see Table 7 Manage Camera Operations on page 77 Manage key fobs and key pads see Table 8 Manage Peripheral Operations on page 77 Manage lights and thermostats see Table 9 Manage Environmental Device Operations on page 78 Technicians also can perform the following general activities that are available to the customer Note See the TouchScreen User s Guide for information about...

Page 76: ...oss zone association Configure two sensors to trip an alarm only if they are both faulted see page 104 For example an alarm sounds when a door sensor is faulted ONLY if an associated motion sensor also is faulted View sen sor diag nostics View the connectivity details and signal strength of a sensor see page 100 Manage fire alarm settings Toggle Fire Alarm Verification to determine how the system ...

Page 77: ...lace a camera Swap the current camera with another one see page 120 Table 8 Manage Peripheral Operations Operation Description Delete a key fob Remove a key fob from being able to access the security system see page 130 Use these actions in sequence to reset a key fob s details to factory default Add a key fob Find a new key fob that is available to be added see page 130 Modify a key fob Change th...

Page 78: ...page 127 Modify a lighting device Change the name identifying each key fob in the TouchScreen and the Subscriber Portal see page 125 Delete a ther mostat Remove a thermostat from your system see page 124 Add a thermostat Pair a new thermostat to your system see page 121 Modify a ther mostat Change the name identifying each key pad in the TouchScreen and the Subscriber Portal see page 123 Home Syst...

Page 79: ...settings 2 Note the temporary password in the email and click the link in the email The Subscriber Portal login is displayed The temporary username field is already filled in 3 In the password field enter the temporary password that was provided in the email Step 1 of the activation process is displayed 4 Enter the Master code you set during the TouchScreen activation 5 Tap Next Step 2 of the acti...

Page 80: ...u with an Installer keypad code he has access to operations available to the customer as well as other operations unavailable to a customer Getting Started To access the Installers Settings menu 1 From the Home screen tap the Settings app A keypad is displayed 2 Enter the Installers keypad code Note Not the customer s Master keypad code A keyboard screen is displayed 3 Enter your Technician Code a...

Page 81: ...nage thermostats page 121 Manage key fobs page 129 Manage key pads page 135 Manage Panel Interfaces page 139 Perform the RMA procedure page 146 Reset your managed router see the TouchScreen User Guide Allow or block an unmanaged router passing through the iControl DMZ see the TouchScreen User Guide Both customers and Installers can test the alarm capabilities by following the procedure described o...

Page 82: ... central monitoring IMPORTANT If you enable Send Test Alarm Messages contact the central monitoring station and tell them you are testing your system 4 Ensure all the security zones are not faulted that is doors and windows are closed motion detec tors do not show motion etc The Alarm Test Checklist is displayed Figure 57 Settings Alarm Test Checklist Screen 5 Ensure all the security zones are not...

Page 83: ...est screen is displayed Figure 58 Alarm Testing Alarm Test Screen 8 Open and close an Entry Exit door The Entry Delay period starts default 30 seconds The TouchScreen begins beeping once per second The beeping speeds up to twice per second in the last ten seconds of the Entry Delay period The motion detectors are turned on Note To mute the siren tap Mute Siren This is not recommended Ensuring that...

Page 84: ...sensor s Test button until the siren sounds approx imately ten seconds Glass Break Detector Use a glass break simulator Key Fob Arm and disarm the system with the key fob Key Pad Arm and disarm the system with the key pad Table 10 Sensor Testing Operations The TouchScreen notes that each sensor communicated an event to the TouchScreen and initiated an alarm 10 After all the alarms have been faulte...

Page 85: ...e and cannot be muted UL Installations For UL residential burglary alarm installations the Entry Delay period shall not be set above a maximum of 45 seconds SIA Guidelines The Entry Delay time must default to 30 seconds The combined Entry Delay and abort window should not exceed 1 minute The Exit Delay period is the amount of time that starts when the security system is armed The customer has this...

Page 86: ...In most cases these periods should not exceed 60 seconds Configuring the Alarm Transmission Delay The Alarm Transmission Delay period also called the Abort Window is the length of time after an alarm sounds for the customer to enter a valid key pad code before the central monitoring station is contacted This period starts when the customer fails to enter his key pad code during the Entry Delay per...

Page 87: ...se and decrease the Alarm Transmission Delay period Note The Alarm Transmission Delay period cannot be less than 15 seconds or exceed 45 seconds 3 Tap Return to Menu Configuring the Swinger Shutdown Feature The Swinger Shutdown feature helps prevent a runaway TouchScreen from tying up the central monitoring station After the TouchScreen has sent an alarm the set number of times trips to the centra...

Page 88: ...ps cannot be less than 1 or exceed 6 3 Tap Swinger Shutdown Enabled to disable this feature Tap Swinger Shutdown Disabled to enable this feature Resetting the TouchScreen to Factory Defaults When an activated TouchScreen is reset to factory defaults the customer s account must also be reset by Customer Care in order for it to be reactivated To reset the TouchScreen 1 Ensure you have the premise pa...

Page 89: ...ian Operations 89 The Reset Touchscreen to Factory Defaults screen is displayed 3 Tap Reset to Factory Defaults The Keypad screen is displayed 4 Enter the Installer keypad code The Keyboard screen is displayed ...

Page 90: ...mware Updates for the TouchScreen You can have a TouchScreen look for an available update on the server or install an update from a USB drive see page 91 To check for a firmware update on the server 1 From the Installer Settings menu tap Advanced Settings Check for Firmware Update The Checking for Firmware Upgrade screen is displayed The TouchScreen immediately checks for newer firmware updates th...

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