TD Mobile POS, Merchant Manual

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TD MOBILE POS MERCHANT GUIDE
Troubleshooting
6
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“E” Error Messages Action Required
Error
At least one field must have information provided.
1. You must enter either a message for the
purchase or an invoice number to press
Next .
2.
If you want to skip this step tap
Skip
.
“I” Error Messages Action Required
Invalid E-mail Address
Your e-mail address must contain a minimum 5
characters. Please enter a valid e-mail address.
If you’re sending the customer a receipt via email, the
email address must follow the proper email format and
greater than five characters in length:
Email_Name@Service_Provider.Domain
Invalid E-mail Address
Your e-mail address must contain a minimum of five
characters. Please enter a valid e-mail address.
The email address must have at least five characters.
Invalid E-mail Address
A valid e-mail address is required to send a receipt.
If you’re sending the customer a receipt via email, the
email address must follow the proper email format and
greater than five characters in length.
Email_Name@Service_Provider.Domain
Invalid image format
Please try again.
Your company logo must be a PNG or JPG.
“L” Error Messages Action Required
Login Failed
Action cannot be completed. Please check your
connectivity and try again.
Please check that your smartphone is connected to your
service provider. Some things that can prevent this are:
• Airplane mode is engaged.
• Your data connection is engaged and the
smartphone cannot connect to the Internet.
•
You’re in a location with no service.
If you can’t create a connection, power cycle your
phone. If that does not resolve the issue, contact your
smartphone service carrier.
Login Failed
Invalid username / password combination. Please try
again.
You have entered an incorrect username and/or
password.
Please recheck your username is correct and ensure that
you enter the correct password. Please check that you
do not have the CAPS lock on. The password is case
sensitive.
If you are unable to remember your username or
password, please follow username and password reset
procedure.