TD MOBILE POS MERCHANT GUIDE
Troubleshooting
6
49
Download
Full Host 2 Params
First
The PINPad requires a full Host 2
Parameter Download.
The PINPad requires a full Host 2 Parameter Download.
Please perform a Host 2 Parameter Download. See page 26 for more
information.
“E” Error Codes
Action Required
End of Business Day
Already Completed
The end of day transaction has already
been completed successfully.
Please press
x
/Cancel
or
o
/OK
to return to idle screen.
End of Day Process
Cancelled
The Day Close transaction was
cancelled.
Please retry the day close.
“F” Error Codes
Action Required
Faulty Card
The swiped card is faulty.
Please try swiping the card again. If that fails, ask the customer to use another
card or form of payment.
“H” Error Codes
Action Required
Host 1 Download
Not Completed
The PINPad attempted a Host 1
Download and it was not completed
successfully.
Please try the Host 1 Download again.
If the problem persists, call the TD Merchant Services Help Desk at
1-877-375-7331
.
Host 2 Download
Not Completed
The PINPad attempted a Host 2
Download and it was not completed
successfully.
Please try the Host 2 Download again.
If the problem persists, call the TD Merchant Services Help Desk at
1-877-375-7331
.
“I” Error Codes
Action Required
Insert Card
In Chip Reader
A chipped card was used in the
magnetic stripe reader.
Please ask the customer to insert the credit/debit card into the PINPad chip
reader.
