background image

8-2  

TROUBLESHOOTING GUIDE

Models 702/741/772 

Troubleshooting Guide 

7. The freezing cylinder 

walls are scored.

a. The scraper blades are damaged.

a. Replace the scraper blades.

6-2

b. The front bearing is missing or 

worn.

b. Install or replace the front bearing.

6-2

c. Unit was placed in AUTO before all 

sanitizing solution was removed 
from freezing cylinder.

c. Place unit in AUTO only after priming 

is complete and all sanitizing solution 
is removed.

6-4

d. Broken pins on beater assembly.

d. Repair or replace the beater 

assembly. Be sure the scraper blades 
are properly seated on pins.

6-2

e. The beater assembly is bent.

e. Call service technician to repair or 

replace the beater and to correct the 
cause of insufficient mix in the 
freezing cylinder.

_ _ _

8. Excessive mix leakage 

into the rear drip pan.

a. Worn or missing drive shaft seal.

a. Replace regularly.

9-1

b. Inadequate lubrication of drive 

shaft seal.

b. Lubricate properly.

6-1

c. Worn rear shell bearing.

c. Call service technician to replace rear 

shell bearing.

_ _

d. The drive shaft works forward.

d. Call service technician to correct.

_ _

e. The seal is installed inside-out on 

the drive shaft.

e. Install correctly.

6-1

f. The wrong type of lubricant is 

being used (example: petroleum- 
based lubricant).

f. Use the proper lubricant (example: 

Taylor Lube).

_ _

9. Excessive mix leakage 

from the door spout.

a. Worn or missing draw valve O-

rings.

a. Replace regularly.

6-2

b. Inadequate lubrication of the draw 

valve O-rings.

b. Lubricate properly.

6-1

c. The wrong type of lubricant is 

being used (example: petroleum-
based lubricant).

c. Use the proper lubricant (example: 

Taylor Lube).

_ _

10.No freezer operation 

with the control switch in 
AUTO.

a. The unit is unplugged (page

 

1-3).

a. Plug into wall receptacle.

_ _

b. Circuit breaker off or blown fuse.

b. Turn circuit breaker on or replace 

fuse.

_ _

c. Beater motor out on reset.

c. Reset the freezer.

5-1

11.Low over-run.

a. Worn scraper blade(s).

a. Replace regularly.

6-1

b. The mix feed assembly is not 

installed.

b. Install in mix inlet hole.

5-2

c. Product is broken down from over-

beating.

c. Draw off some product to allow fresh 

product to enter the freezing cylinder.

_ _

12.The freezer door works 

loose.

a. The freezer studs are damaged.

a. Call service technician to replace 

studs.

_ _

b. The handscrews are damaged.

b. Replace the handscrews.

_ _

c. There are enlarged holes in the 

freezer door.

c. Replace the door.

_ _

d. The handscrews are not tightened.

d. Tighten the handscrews equally in a 

crisscross pattern.

6-3

e. The beater assembly is rubbing the 

back of the door.

e. Call service technician to correct the 

problem.

_ _

Problem

Probable Cause

Remedy

Page 

 Ref.

Summary of Contents for 741

Page 1: ...OPERATOR S MANUAL Model 702 741 772 Soft Serve Freezers 6 97 Original Publication Updated 6 28 2018 Original Operating Instructions 028759 M...

Page 2: ..._ Cycle__________ Phase__________________________________ Maximum Fuse Size ______________________________________________________ A Minimum Wire Ampacity _____________________________________________...

Page 3: ...Identification Model 702 4 1 Model 702 Door Assembly 4 3 Model 741 4 4 Model 772 4 6 Model 741 772 Door Assembly 4 8 Section 5 User Interface Indicator Light MIX LOW 5 1 Symbol Definitions 5 1 Control...

Page 4: ...ng Cleaning and Sanitizing 7 1 Troubleshooting Bacterial Count 7 1 Regular Maintenance Checks 7 1 Winter Storage 7 2 Section 8 Troubleshooting Guide Section 9 Parts Replacement Schedule Section 10 Lim...

Page 5: ...ed prior to performing any installation maintenance or repairs Failure to follow this instruction may result in personal injury or death from electrical shock or hazardous moving parts as well as poor...

Page 6: ...this equipment is intended to be installed in accordance with the National Electrical Code NEC ANSI NFPA 70 1987 The purpose of the NEC code is the practical safeguarding of persons and property from...

Page 7: ...NOTICE Beater rotation must be clockwise as viewed looking into the freezing cylinder To correct the rotation on a three phase machine interchange any two incoming power supply lines at the freezer ma...

Page 8: ...E INSTALLER Models 702 741 772 To the Installer 1 and skin protected If refrigerant burns should occur flush immediately with cold water If burns are severe apply ice packs and contact a physician imm...

Page 9: ...laiming systems For information regarding applicable local laws please contact your local authorized Taylor distributor IMPORTANT R404A refrigerant used in conjunction with polyolester oils is extreme...

Page 10: ...1 6 TO THE INSTALLER Models 702 741 772 To the Installer 1...

Page 11: ...s purchased from the local authorized Taylor distributor and only if all required service work is provided by an authorized Taylor service technician Taylor reserves the right to deny warranty claims...

Page 12: ...t known to any technician he employs It should also be noted that Taylor does not warrant the refrigerant used in its equipment For example if the refrigerant is lost during the course of ordinary ser...

Page 13: ...is provided with this machine Some countries require the grounding lug to be properly attached to the rear of the frame by the authorized installer The installation location is marked by the equipote...

Page 14: ...amage to the machine IMPORTANT Access to the service area of the machine must be restricted to persons having knowledge and practical experience with the machine in particular as far as safety and hyg...

Page 15: ...Section 4 4 1 Models 702 741 772 Operator Parts Identification 4 Operator Parts Identification Model 702 Figure 4 1 1 2 3 4 5 6 7 8 9 10 11 12 13 4...

Page 16: ...2 Hole SS 028967 2 3 Panel Rear 047008 4 Panel Side HT Upper 042317 5 Panel Side SS Right 050928 SS 6 Leg 4 250 SS w O ring 013458 7 Skirt Air Flow 049069 Item Description Part No 8 Shield Splash 18 0...

Page 17: ...ive Shaft 032560 2 Shaft Beater 033498 3 Beater A 4 QT 1 Pin X49490 4 Bearing Front 013116 5 Gasket Door 5 177 ID 016672 6 Decal Lift Plate Front 015200 7 Valve A Draw X13624 SP Item Description Part...

Page 18: ...4 4 OPERATOR PARTS IDENTIFICATION Models 702 741 772 Operator Parts Identification 4 Model 741 Figure 4 3 1 1a 2 3 4 16 17 8 15 14 13 12 11 10 9 8 7 6 5...

Page 19: ...4 Tube Feed SS 3 16 028967 3 5 Panel Rear 013637 6 Louver Side Top 051192 7 Panel Side Upper R 028707 8 Panel A Side Lower X24397 SER 9 Adaptor A Caster X18915 Item Description Part No 10 Caster SWV...

Page 20: ...4 6 OPERATOR PARTS IDENTIFICATION Models 702 741 772 Operator Parts Identification 4 Model 772 Figure 4 4 1 2 3 4 5 6 7 8 9 10 11 12 14 13 15 16 17...

Page 21: ...e Feed SS 3 16 028967 3 5 Panel Rear 017563 6 Louver Side Top 051191 7 Panel Upper Side R 028701 8 Panel A Side Right X44855 SER 9 Adaptor A Caster X18915 Item Description Part No 10 Caster 4 SWV 5 8...

Page 22: ...ive Shaft 032560 2 Shaft Beater 033498 3 Beater A 7 QT 1 Pin X46233 4 Bearing Front 013116 5 Gasket Door 5 177 ID 016672 6 Decal Lift Plate Front 015200 7 Valve A Draw X13624 SP Item Description Part...

Page 23: ...center position is OFF The right position is AUTO which activates the beater motor and the refrigeration system The left position is WASH which activates the beater motor only Figure 5 2 Reset Button...

Page 24: ...o 4 4 C to prevent overbeating and product breakdown ALWAYS FOLLOW LOCAL HEALTH CODES Cleaning and sanitizing schedules are governed by federal state or local regulatory agencies and must be followed...

Page 25: ...eed information to get to this starting point in our instructions turn to Disassembly on page 4 8 and start there Assembly WARNING Make sure the control switch is in the OFF position to eliminate the...

Page 26: ...n position the beater will not protrude beyond the front of the freezing cylinder 4 Before assembling the freezer door check the following for any nicks cracks or signs of wear front bearing door gask...

Page 27: ...to the left Center it into position by raising the draw arm and placing it into the slotted groove of the draw valve bracket Figure 6 9 9 Snap the design cap over the end of the door spout Figure 6 1...

Page 28: ...control switch in the WASH position This will cause the sanitizing solution in the freezing cylinder to agitate Allow the solution to agitate for 5 minutes Figure 6 14 5 Place an empty pail beneath th...

Page 29: ...r This will force out any remaining sanitizing solution When full strength mix is flowing from the door spout lower the draw arm Figure 6 17 Important Failure to remove all sanitizing solution may res...

Page 30: ...he second freezing cylinder on Model 772 ALWAYS FOLLOW LOCAL HEALTH CODES Rinsing 1 Pour 2 gal 7 6 L of cool clean water into the mix hopper With the brushes provided scrub the mix hopper mix inlet ho...

Page 31: ...ow the label directions Too strong of a solution can cause parts damage Too mild of a solution will not provide adequate cleaning Make sure all brushes provided with the freezer are available for brus...

Page 32: ...6 8 OPERATING PROCEDURES Models 702 741 772 Operating Procedures 6 Notes...

Page 33: ...ibility of high bacteria and coliform counts Properly prepare the cleaning and sanitizing solutions Read and follow label directions carefully Too strong of a solution may damage the parts and too wea...

Page 34: ...e on the spring in the water valve Use air pressure on the outlet side to blow out any water remaining in the condenser This is extremely important Failure to follow this procedure may cause severe an...

Page 35: ...Adjust the temperature control knob colder 5 2 b Insufficient air space around the unit A C b Allow for adequate air flow across the condenser 1 1 c The scraper blade s are worn c Replace scraper blad...

Page 36: ...ed example petroleum based lubricant f Use the proper lubricant example Taylor Lube _ _ 9 Excessive mix leakage from the door spout a Worn or missing draw valve O rings a Replace regularly 6 2 b Inade...

Page 37: ...Shaft O ring X Freezer Door Gasket X Front Bearing X Draw Valve O rings X White Bristle Brush 3 x 7 Inspect and replace if necessary Minimum White Bristle Brush 9 16 x 38 Inspect and replace if neces...

Page 38: ...9 2 PARTS REPLACEMENT SCHEDULE Models 702 741 772 Parts Replacement Schedule 9 Notes...

Page 39: ...warranty period begins ninety 90 days from the date of Product manufacture as indicated by the Product serial number Proof of purchase may be required at time of service 2 This limited warranty is va...

Page 40: ...Electricity or fuel costs or increases in electricity or fuel costs for any reason whatsoever 12 Damages resulting from the use of any refrigerant other than that specified on the Product s data label...

Page 41: ...rified proof of purchase may be required at time of service 2 This limited warranty is valid only if the Part is installed and all required service work in connection with the Part is performed by an...

Page 42: ...nning warranty service work promptly upon arrival 9 Failure damage or repairs due to faulty installation misapplication abuse no or improper servicing unauthorized alteration or improper operation or...

Page 43: ...OR INCIDENTAL DAMAGES INCLUDING CLAIMS FOR LOST SALES LOST PROFITS PRODUCT LOSS PROPERTY DAMAGES OR SERVICE EXPENSESARE EXPRESSLY EXCLUDED THE EXPRESS WARRANTIES MADE IN THIS LIMITED WARRANTY MAY NOT...

Page 44: ...11 4 LIMITED WARRANTY ON PARTS Models 702 741 772 Limited Warranty on Parts 11 Notes...

Reviews: