TallyGenicom 6300 Series, Maintenance Manual

Page: 53 / 175

Chapter 3. Faults and Troubleshooting
47
3.4.10 Paper Handling Problems
Problem Cause Corrective Action
The paper holes are wider than
normal after passing through
the tractors. Horizontal paper tension is too
tight. Unlock and readjust the
tractors.
Printed characters on heavy
weight or multi-part paper are
smeared The Platen Gap is not set
correctly, or there is an
incorrect Platen calibration. Open the Platen Gap by
pressing the
PRINT GAP +
key.
The printed characters
are too light
The Platen Gap is not set
correctly, or the ribbon is worn
out, or there is an incorrect
platen calibration. Readjust the Platen Gap using
the
PRINT GAP
keys. If this
does not correct the problem,
replace the ribbon cartridge
with a new one, or calibrate
platen.
The printed characters are
shaky.
The Platen Gap is not set
correctly, or there is an
incorrect platen calibration Adjust the Platen Gap using
the
PRINT GAP keys, or
calibrate the platen.
The paper holes are elongated
after passing through the
tractors. The Platen Gap is not set
correctly, or there is an
incorrect platen calibration. Adjust the Platen Gap using
the
PRINT GAP
keys, or
calibrate the platen.
The paper comes out of the
tractors or the paper tears at
the right or left holes along the
edges.
(1) The horizontal paper
tension is incorrect.
(2) The tractors are too far
apart.
(3) The Platen Gap is not set
correctly, or there is an
incorrect platen calibration. To change the horizontal
tension, unlock the right
tractor and move it left or right
to make the necessary
adjustment.
Unlock and realign the
tractors.
Adjust the Platen Gap using
the
PRINT GAP
keys, or
calibrate the platen.
3.4.11 Twinax Trouble Checklist
If the Printer Verification Test fails, check the following:

Does the printer have the correct address setting?

Does the address in the system configuration match the setting on the printer?

Is the device type in the system configuration correct for the type of printer being
emulated?

Is the cable to the device immediately up cable on the Twinax line correctly connected?

Are the devices down cable functioning properly?

Is the last device on the line properly terminated?

Is the printer properly configured?