TallyGenicom 6300 Series, Maintenance Manual

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Chapter 3. Faults and Troubleshooting
43
3.4.4 No Printed Output but Printer Appears to be Operating Normally
There are three things that can cause this problem.
1. The platen may be open too far.
2. The Ribbon Cartridge may not be functioning properly.
3. Platen alignment may be incorrect.
Step 1.
Run another print gap detection and verify that the print gap is at a reasonable
position by using the PRINT GAP adjust keys. The position should be around 55 for
18 lb. single part forms, or up to 115 for 6-part carbon forms. Or, go into Manual
P
laten Gap mode and adjust the “
PRINT GAP
–“
key until dots appear on the page.
Step 2. Make sure the Ribbon Cartridge is functioning (tracking) properly. If the Ribbon
Cartridge is not functioning properly, replace it.
Step 3. If steps 1
–
2 do not correct the problem, check and adjust the platen alignment guides.
The Platen Gap should be approximately .013 in. with the Platen Gap fully closed.
3.4.5 Printed Output Appears Light
There are three things that can cause this problem.
1. The platen may be open too far.
2. The Ribbon Cartridge may be worn out.
3. Platen alignment may be incorrect.
Step 1. Check for a proper the Platen Gap setting.
Step 2.
If the Ribbon Cartridge is functioning properly, it is probably out of ink. Remove and
replace the Ribbon Cartridge.
Step 3.
If steps 1
–
2 do not correct the problem, check and adjust the platen alignment guides.
The Platen Gap should be approximately .013 inches with the Platen Gap fully closed.