Tally Dascom DL-830 User Manual Download

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Tally Dascom DL-830

User Guide V1.0

Contents

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1.1 Features

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1.2 Specifications

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1.3 Consumables

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1.4 Size and Weight

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1.5 Unpack and Inspect

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1.6 Standard/optional components for the product

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1.7 Key components

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1.8 Control Panel

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1.8.1 Normal/Setup modes operation

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1.8.2 Four major setup menus

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1.8.3 Sample for setup steps

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1.9 Displayed error messages

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CHAPTER 2 INSTALLATION

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2.1 Recommended installation procedures

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2.2 Suitable installation site

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2.3 Connect the power

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2.4 Adjust the media sensors

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2.4.1 Two types of media sensors

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2.4.2 Relocate the Gap Sensor

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2.4.3 Relocate the (Reflective) Black Mark Sensor

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2.5 Load the media

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2.5.1 Loading procedures

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2.5.2 Adjust the media thickness and width

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2.6 Load the ribbon

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2.6.1 Loading procedures

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2.6.2 Resolve the wrinkled ribbon by adjusting the Ribbon Balance Gear

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2.6.3 Resolve the wrinkled ribbon by adjusting the Ribbon Supply Leveler

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2.7 Connect the interface

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CHAPTER 3 SOFTWARE INSTALLATION

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3.1 Installing the Driver

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3.2 Installing the Configuration Tool

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3.3 Config Tool “Connect” Setup process

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3.4 Using the Configuration Tool

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3.4.1Setup for the media with black marks

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3.4.2 Setup for the LAN connection

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3.4.3 Setup for the WiFi

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3.4.4 Setup for the Interface

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3.5 Upgrading the Firmware

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CHAPTER 4 SUPPORT UTILITIES

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4.1 Configuration list (self-test page)

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4.2 Menu list

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Hex-dump

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Auto media registration

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CHAPTER 5 DIAGNOSTICS AND MAINTENANCE

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5.1 Diagnostics

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5.2 Restore factory default settings

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Summary of Contents for DL-830

Page 1: ...User Guide DL 830 Thermal Desktop Label Printer...

Page 2: ...h the correct mains voltage Always disconnect the printer from the mains before opening the device to perform maintenance work or remedy errors Do not expose the printer to high temperatures direct su...

Page 3: ...Netz trennen wollen den Drucker ausschalten und immer den Netzstecker aus der Steckdose ziehen Den Drucker weder hohen Temperaturen noch direktem Sonnenlicht und Staub aussetzen Keine Fl ssigkeiten m...

Page 4: ...ipale mettre l imprimante hors tension et toujours d brancher le connecteur secteur de la prise murale Ne pas exposer l imprimante des temp ratures lev es la lumi re directe du soleil ou la poussi re...

Page 5: ...egare la stampante dalla rete di alimentazione spegnere la stampante e disinserire sempre il connettore di rete dalla presa Non esporre la stampante ad elevate temperature n alla luce solare diretta e...

Page 6: ...rrecto Cuando quiera desconectar la impresora de la red apague la impresora y siempre tire la clavija de alimentaci n del enchufe No exponga la impresora a temperaturas altas a la luz solar directa y...

Page 7: ...Tally Dascom DL 830 User Guide V1 0 VI Russian...

Page 8: ...com a voltagem apro priada Quando desligar a impressora da rede desligue sempre a impressora e retire o cabo da tomada N o exponha a impressora a temperaturas altas ou luz solar direta N o aproxime s...

Page 9: ...zetak n Yaz c y ebeke a ndan ay rmak istedi inizde yaz c y kapat n ve a fi ini her zamanprizden kart n Yaz c y ne y ksek s l ne de do rudan g ne na ve toza m ruz kalanmek nlarda bulundurun Yaz c hi bi...

Page 10: ...a trademark of Centronics Data Computer Corporation DOS is a trademark of Microsoft Corporation SAP is a trademark of SAP AG Windows Windows 7 Windows 8 Windows 10 Windows 95 Windows 98 Windows NT Wi...

Page 11: ...0 2 5 1 Loading procedures 20 2 5 2 Adjust the media thickness and width 22 2 6 Load the ribbon 24 2 6 1 Loading procedures 24 2 6 2 Resolve the wrinkled ribbon by adjusting the Ribbon Balance Gear 25...

Page 12: ...5 Wifi 54 CHAPTER 7 OPTION INTRODUCTION 56 7 1 Using the cutter 56 7 2 Using the peeler 57 CHAPTER 8 CODE PAGES 61 8 1 ASCII character set 61 8 2 CP 437 USA 62 8 3 CP 850 63 8 4 CP 860 Portuguese 64 8...

Page 13: ...l manufacturing logistics retail service postal and education applications 1 1 Features Nearly 90 cap opening for effortless media and ribbon replacement Pull down to tear for easy cutting of short wi...

Page 14: ...horizontal rotate by 00 900 1800 2700 Graphics Graphics processing Graphics Monochrome PCX BMP can be downloaded into SDRAM Barcodes 1D ZPL Code11 Interleaved 2 of 5 Code 39 Code 49 Planet Code EAN 8...

Page 15: ...E FCC UL Optional kit Cutter Peeler Reliability TPH lifetime 150km Condition use specific thermal roll paper and the print rate is 12 1 3 Consumables Important Use genuine media to ensure the best pri...

Page 16: ...Tally Dascom DL 830 User Guide V1 0 4 1 4 Size and Weight Width 240 mm Length 440 mm Height 255 mm Weight 9 8kg Front View Rear View Side View...

Page 17: ...red with the packing list Save all packing materials Check if any exterior damages Open the printer and inspect if any damages in the media compartment If you find shipping damage keep the packing mat...

Page 18: ...r 1 set Ribbon 1 roll Wax base Ribbon Rewinding Core 1 piece Media Holder 1 piece Thermal Paper 1 roll Ribbon Spindles 2 pieces Media Width Adjuster 1 piece Power Cord 1 piece USB Cable 1 piece GIG 1...

Page 19: ...s for the product Product Interfaces Cutting Sensor USB LAN Serial Parallel WLAN Blue tooth Tear Cutter Label Peeler Black Mark DL 830 O O O X O O Remarks denotes standard component O denotes optional...

Page 20: ...he parameters and check the settings 4 Rear Slot An opening to load fanfold media 5 Power Socket Socket for detachable power cord 6 Power Switch Turn on and off the printer 7 USB Interface USB connect...

Page 21: ...f the Media Holder to match the width of the media 3 Media Compartment Generous space for media roll 4 Ribbon Spindles One to supply and the other to rewind the ribbon 5 Ribbon Drive Module The mechan...

Page 22: ...ial Turn it to match with the media thickness 2 Media Width Slider Slide it to match with the media width 3 Release Lever Push it to release the print head ribbon module 4 Ribbon Balance Gear Turn it...

Page 23: ...g the notch or gap separating adjacent tags or labels 4 Reflective Black Mark Sensor Media registration by identifying the black mark pre printed on the backside of the media 5 Left Media Guide fixed...

Page 24: ...he tilted angle of the ribbon guide to balance the ribbon left right tension 2 Ribbon Guide Shaft A routing pole for ribbon winding 3 Ribbon Knobs Turn the knobs to tighten up the ribbon on loading or...

Page 25: ...hts up to indicate the printer is turned on Lights up to indicate the printer is turned on button Enter Setup mode Press twice to terminate the given item value button Pause the print job Scroll backw...

Page 26: ...e follow display 2 Press button once to enter Setup mode Press button once to scroll forward getting the System Setup menu 3 Press button once to accept entering the System Setup menu Keep pressing bu...

Page 27: ...ontrol Panel is press Head hot Setup This warns abnormal print head temperature Head Up Setup The print head is lifted up Paper Out Setup This warns out of media Calibrate Error Setup This warns not a...

Page 28: ...olid level and stable workbench surface 2 Sufficient space around the printer to provide good ventilation stack the printout access the control panel replace the ribbon media and carry the maintenance...

Page 29: ...nect the connector of the detachable cable to the printer power socket 3 Connect the power plug to the wall socket 4 If media and ribbon are installed toggle the power switch to ON position to turn on...

Page 30: ...els or tickets tags with a gap or notch separating consecutive media 2 Black mark sensor for receipts tickets with pre printed black stripes on the back label fanfold Gap sensor Reflective Black Mark...

Page 31: ...notches move the Black Mark Sensor underneath a notch 4 See below photo Align the two triangular markers on the Gap Sensor and Black Mark Sensor 2 4 3 Relocate the Reflective Black Mark Sensor When p...

Page 32: ...the media surface the media is not temperature sensitive and a ribbon is required 1 Open the top cover Push the blue Release Lever to release the head module Lift the Sensor Arm With the printing surf...

Page 33: ...sures the printing starts with the correct position on the fresh media Hold the button and then turn on the power After the beeper sounds twice release the button to complete the media calibration pro...

Page 34: ...lacing different size media or direct thermal media test print quality with incremental width values 1 Adjust the media thickness Above are just recommended settings for different media Verify the set...

Page 35: ...oid jammed media causing head damage when narrow width media is used Recommended Slider Positions Media width mm inches Head Pressure 1 19 5 30 0mm 0 77 1 18 Low High 2 30 0 39 0mm 1 18 1 53 3 39 0 49...

Page 36: ...rt the two Ribbon Spindles into the Ribbon Core and new ribbon roll 2 Plug the Spindle loaded with ribbon onto the rear driving shaft of the Ribbon Drive module 2 1 Push the blue Release Lever to rele...

Page 37: ...r When you observe loose ribbon on one side from the front or wrinkled ribbon adjust the Ribbon Balance Gear resulted in even ribbon tensions on both ends 1 Unfasten the shaft screw 2 Turn the Ribbon...

Page 38: ...veler 3 Turn the Leveler to change the tilt angle of the metal plate and its shaft which is in contact with the supply ribbon 4 When you observe balance tensions on both ends of the supply ribbon fix...

Page 39: ...ower cord Power switch Toggle it to turn the printer on or off USB interface Communicate with the PC via USB connection standard interface LAN interface Communication with the LAN server standard inte...

Page 40: ...3 1 Installing the Driver Caution Switch off the printer before installing the Windows printer driver Run the Windows installation package in the CD came with the printer 1 Carefully read the license...

Page 41: ...Tally Dascom DL 830 User Guide V1 0 29 2 Specify the installation folder C TallyDascom is the default Then click Next 3 Click Finish to proceed with the installation wizard...

Page 42: ...Tally Dascom DL 830 User Guide V1 0 30 4 Check the Install printer drivers tab and click Next 5 Select the connection port Select other Then and click Next...

Page 43: ...Tally Dascom DL 830 User Guide V1 0 31 6 Select the Printer Driver model Then click Next Note E EPL Z ZPL 7 Confirm the installation information Then click Finish...

Page 44: ...Tally Dascom DL 830 User Guide V1 0 32 8 Then the printer driver is successfully installed Click Close...

Page 45: ...uration Tool Before this installation turn on the computer and the printer Click Cancel if the PC pops up the new device installation wizard Run the Configuration Tool package in the CD that came with...

Page 46: ...Tally Dascom DL 830 User Guide V1 0 34 2 Decide if you want to create a Start Menu folder Then click Next 3 Decide if you want to create a desktop shortcut for this Configuration Tool...

Page 47: ...Tally Dascom DL 830 User Guide V1 0 35 4 Confirm the installation information Click Install to proceed 5 The Configuration Tool is successfully installed Click Finish...

Page 48: ...Tally Dascom DL 830 User Guide V1 0 36 3 3 Config Tool Connect Setup process After the installation is successful start the Program 1 Config Tool Start up Page...

Page 49: ...DL 830 User Guide V1 0 37 2 Use Connection Config to select the I O being used to connect to the Printer USB Serial Parallel or Network 3 Serial Port settings need to be set configured to the Host Ser...

Page 50: ...the LPT port used on the PC 5 Network configuration by adding the Printers assigned IP Address Once the proper I O type has been selected click on the Confirm button 6 The Tool will try to reach the P...

Page 51: ...Tally Dascom DL 830 User Guide V1 0 39 7 Verified I O Connection is made because the Tool now displays the Printer statistics under Printer Info...

Page 52: ...You can conveniently setup the printer for your application or upgrade the firmware with this Configuration Tool 3 4 1Setup for the media with black marks In Config Tool click Connect then click Setti...

Page 53: ...Tally Dascom DL 830 User Guide V1 0 41 When you use the media with notches between labels select the Gap Sensor...

Page 54: ...Tally Dascom DL 830 User Guide V1 0 42 3 4 2 Setup for the LAN connection In Config Tool click Connect then click Setting Select Net Config Fill in the LAN information and then click Write...

Page 55: ...830 User Guide V1 0 43 3 4 3 Setup for the WiFi In Config Tool click Connect then click Setting Select WiFi setup 3 4 4 Setup for the Interface In Config Tool click Connect then click Setting Select...

Page 56: ...3 5 Upgrading the Firmware 1 Connect the printer to the PC with an USB cable Click Upgrade in the Config Tool menu 2 Locate the firmware file by clicking Browse Then click Start A message box pops up...

Page 57: ...Tally Dascom DL 830 User Guide V1 0 45 3 When the progress bar reaches 100 the upgrade process is completed and the printer will be restarted...

Page 58: ...ps to confirm the printer is properly setup The procedures to print out this configuration list 1 Properly load the media Close the top cover Turn off the power 2 Hold the button when turn on the prin...

Page 59: ...evel 1 level to 4 level Peeler Off On Off Cutter Off On Off LCD Backlight On On Off Calibrate Label Off On Off Top Form Sensing Off On Off Print position Off On Off Cut position 0 0mm 15 7mm to 15 7mm...

Page 60: ...ex dump list The procedures to set the printer operating in hex dump mode Hold the button when turn on the printer Release this key after the power LED flashes 3 times and the buzzer beeps 3 time 4 4...

Page 61: ...of ribbon for your media Unclear printout Mismatch media and ribbon parameters Incorrect darkness Dirty or deformed rollers Media fall on the head Improper ink ribbon Improper media thickness Unbalan...

Page 62: ...estore factory default settings Sometimes restoring factory default settings helps to resolve the problems There are three ways to do it When turn on the power hold the key until the power LED flashes...

Page 63: ...s recommended to clean the printer every 6 months or 300 operating hours Turn off the power and unplug the power cord before cleaning Pick up paper debris by a pair of tweezers Clean up the dust insid...

Page 64: ...nal Name Color 1 VBUS Red 2 D White 3 D Green 4 GND Black USB B Female Connector 6 2 Ethernet Pin Assignment Pin Signal Name Description 1 TX Transmit Data 2 TX Transmit Data 3 RX Receive Data 4 n c N...

Page 65: ...7 H Data5 8 H Data6 9 H Data7 MSB 10 P ACK 11 P BUSY 12 P PError 13 Not Connected 14 Not Connected 15 Not Connected 16 Logic Ground 17 Chassis Ground 18 5V 500mA driver 19 30 Logic Ground 31 INIT 32 P...

Page 66: ...Function description Network type User to select STA IP address will be obtained from the terminal network AP IP address will be obtained from the printer which is acted as WIFI access point Channel n...

Page 67: ...Parameters Wireless Wireless Standard IEEE802 11b g n Frequency Range 2 412 2 484 GHz Receiver Sensitivity 802 11b 82 dBm 11Mbps typical 802 11g 68 dBm 54Mbps typical Data Rate 802 11b 1 2 5 5 11 Mbps...

Page 68: ...Normal mode Press button once to enter Setup mode Press button once to scroll forward getting the System Setup menu 2 Press button once to accept entering the System Setup menu Keep pressing button to...

Page 69: ...eler The Peeler is the factory installed option for the Printer Below is the front view of the printer configured with peeler Load continuous tag 1 Load the continuous tag and press the switch on the...

Page 70: ...ide V1 0 58 2 Pull out a piece of label paper and tear off the sticker leaving the base paper 3 Clamping the base paper without sticker with swinging arm The base paper should be as straightening as p...

Page 71: ...Tally Dascom DL 830 User Guide V1 0 59 4 Close the swinging arm and press down the release lever to lock the print head...

Page 72: ...ll forward getting the System Setup menu 2 Press button once to accept entering the System Setup menu Keep pressing button to scroll to Peeler sub menu Press button once to accept entering Peeler sett...

Page 73: ...DC4 4 D T d t 04 20 36 52 68 84 100 116 5 ENQ NAK 5 E U e u 05 21 37 53 69 85 101 117 6 ACK 6 F V f V 06 22 38 54 70 86 102 118 7 CAN 7 G W g w 07 23 39 55 71 87 103 119 8 8 H X h x 08 24 40 56 72 88...

Page 74: ...148 164 180 196 212 228 244 5 133 149 165 181 197 213 229 245 6 a 134 150 166 182 198 214 230 246 7 o 135 151 167 183 199 215 231 247 8 136 152 168 184 200 216 232 248 9 137 153 169 185 201 217 233 2...

Page 75: ...2 148 164 180 196 212 228 244 5 133 149 165 181 197 213 229 245 6 a 134 150 166 182 198 214 230 246 7 o 135 151 167 183 199 215 231 247 8 136 152 168 184 200 216 232 248 9 137 153 169 185 201 217 233...

Page 76: ...132 148 164 180 196 212 228 244 5 133 149 165 181 197 213 229 245 6 a 134 150 166 182 198 214 230 246 7 o 135 151 167 183 199 215 231 247 8 136 152 168 184 200 216 232 248 9 137 153 169 185 201 217 2...

Page 77: ...4 132 148 164 180 196 212 228 244 5 133 149 165 181 197 213 229 245 6 134 150 166 182 198 214 230 246 7 135 151 167 183 199 215 231 247 8 136 152 168 184 200 216 232 248 9 137 153 169 185 201 217 233...

Page 78: ...32 148 164 180 196 212 228 244 5 133 149 165 181 197 213 229 245 6 a 134 150 166 182 198 214 230 246 7 o 135 151 167 183 199 215 231 247 8 136 152 168 184 200 216 232 248 9 137 153 169 185 201 217 233...

Page 79: ...4 132 148 164 180 196 212 228 244 5 133 149 165 181 197 213 229 245 6 a 134 150 166 182 198 214 230 246 7 o 135 151 167 183 199 215 231 247 8 136 152 168 184 200 216 232 248 9 137 153 169 185 201 217...

Page 80: ...3 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 20...

Page 81: ...SP 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 d 196 197 198 199 200 201 20...

Page 82: ...P 132 148 164 180 196 212 228 244 5 133 149 165 181 197 213 229 245 6 SP 134 150 166 182 198 214 230 246 7 135 151 167 183 199 215 231 247 8 136 152 168 184 200 216 232 248 9 137 153 169 185 201 217 2...

Page 83: ...8 Bar Code B9 UPC E Bar Code BA Code 93 Bar Code BB CODABLOCK Bar Code BC Code 128 Bar Code Subsets A B and C BD UPS MaxiCode Bar Code BE EAN 13 Bar Code BF MicroPDF417 Bar Code BI Industrial 2 of 5...

Page 84: ...DE Download Encoding DF Download Format DG Download Graphics DN Abort Download Graphic DS Download Intellifont Scalable Font DT Download Bounded TrueType Font DU Download Unbounded TrueType Font DY Do...

Page 85: ...twork Printers Transparent NS Change Wired Networking Settings NT Set Currently Connected Printer Transparent PA Advanced Text Properties PF Slew Given Number of Dot Rows PH PH Slew to Home Position P...

Page 86: ...ZebraNet Alert SR Set Printhead Resistance SS Set Media Sensors SZ Set ZPL TB Text Blocks TO Transfer Object WC Print Configuration Label WD Print Directory Label WQ Write Query WQ Examples XA Start F...

Page 87: ...tion EK Delete soft font ES Store soft font f Cut position GG Print graphics GI Print graphics information GK Delete graphics GM Store graphics I Select character set JF Enable top of form backup LO L...

Page 88: ...me SET PARTIAL_CUT TER This setting activates or deactivates the cutter and defines how many printed labels is to be cut at one time SET TEAR This command is used to enable disable feeding of labels t...

Page 89: ...DL 830 User Guide V1 0 77 PUTPCX This command prints PCX format images KILL This command deletes a file in the printer memory DOWNLOAD DOWNLOAD is a header of the file that is to be saved in the prin...

Page 90: ...o radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient...

Page 91: ...ax 44 0 1256 481400 www dascom com AMERICAS Dascom Americas Corporation 34 Lakeview Court Verona VA 24482 USA Phone 1 877 434 1377 Fax 1 540 242 7221 www dascom com CHINA JIANGMEN DASCOM COMPUTER PERI...

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