ETP-500
Series Analog Call Station
Installation & Operation Manual
Page
17
of
23
Rev. 3/16/2017
Copyright 2017 Talkaphone
• 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone 773.539.1100 • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talk-A-Phone, Talkaphone, Scream Alert, WEBS and WEBS Contact are registered trademarks of Talkaphone All rights reserved.
The Intelli-Voice
message begins playing
before the guard
answers the call.
1. The phone is calling a local extension off a PBX and the phone system is
"answering" the call before transferring it. Try programming the phone to
get an outside line and call directly. For more information, consult the
party responsible for maintaining your phone system.
2. The phone is programmed to call a number that then routes the call to
another number. Try programming the phone to dial a number directly.
When the guard
answers the phone he
hears a series of tones
before he can talk.
1. The phone is transmitting its unique ID. If you are using Talk-A-Lert to
identify the location of incoming calls, these tones are required. If not,
the code for disabling this feature is *49*.
The phone gets dial
tone, dials and then
hangs up.
1. There isn’t enough power on the line (see Technical Requirements, p
My auxiliary devices will
not activate when I
press *25* or *28*.
1. The guard phone is on a PBX that does not produce the necessary
tones. Try calling and activating the device from a standard phone line.
2. The auxiliary devices aren’t properly installed (see Hardware Installation,
p.4).
3. You must press * then *4** before pressing *25* or *28* to activate your
device (or see Access Codes, p.6 to disable this feature).
4. You may have to enter * before pressing *25*
My device is connected
to the auxiliary input
wires but it does not
activate the phone
1. If you have a newer phone, produced in 2012 or after, you will need
model
ETP-AUXIN-KIT
. Please contact Talkaphone to receive this kit at
no charge.
My phone will not
successfully dial the 2
nd
number if the first one is
busy or not answered
1. Make sure you have programmed a secondary number in the *23*
programming slot.
2. Try programming the long hang-up feature, *101*.
For multiple phones to share one line, an EC-2 or EC-8 Consolidator is required.
