Synrad Novanta OEM ti Series, User Manual

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SALES, APPLICATION & SUPPORT PAGE | 9
Sales, Application & Support
Novanta Sales and Support
NOVANTA® worldwide headquarters are located north of Seattle in Mukilteo, Washington. U.S.A. Our
mailing address is:
NOVANTA 4600 Campus Place Mukilteo, WA 98275 U.S.A.
Phone us at:
1.800.NOVANTA1 (1.800.796.7231)
Outside the U.S.:
+1.425.349.3500
Fax:
+1.425.349.3667
E-mail:
Novanta@Novanta.com
Sales & Application
NOVANTA Regional Sales Managers work with customers to identify and develop the best CO2 laser
solution for a given application. Because they are familiar with you and your laser application, use them
as a first point of contact when questions arise. Regional Sales Managers also serve as the liaison
between you and our Applications Lab in processing material samples per your specifications. To speak
to the Regional Sales Manager in your area, call NOVANTA at 1.800. NOVANTA1.
Customer Service
For assistance with order or delivery status, service status, or to obtain a Return Authorization (RA)
number, contact NOVANTA at 1. 800.NOVANTA1 and ask to speak to a Customer Service representative,
or you can email us by sending a message to customercare@Novanta.com.
Technical Support
NOVANTA Regional Sales Managers are able to answer many technical questions regarding the
installation, use, troubleshooting, and maintenance of our products. In some cases, they may transfer
your call to a Laser, Marking Head, or Software Support Specialist. You may also e-mail questions to the
Technical Support Group by sending your message to Novantatechsupport@ Novanta.com.