Editing the ServiceDesk connection
IT Analytics Solution lets you edit the ServiceDesk connection so that the data
can be leveraged for reporting purposes.
See
“Deleting the ServiceDesk connection”
on page 28.
See
“Configuring the ServiceDesk connection”
on page 26.
See
“Installing and configuring IT Analytics Solution”
on page 18.
To edit the ServiceDesk connection
1
In the Symantec Management Console, on the Home menu, click IT Analytics.
2
In the left pane, expand the Settings > Connections folders.
3
Click Symantec ServiceDesk.
4
Change the information for any of the following fields:
■
ServiceDesk Database Username
■
ServiceDesk Database Password
■
ServiceDesk Password Confirmation
See
“ServiceDesk connection fields”
on page 27.
■
Report Integration URL, which lets you specify an alternate base URL to
access the Process Viewer page for this ServiceDesk instance. The IT
Analytics reports uses this URL to launch a specific incident to display
further details.
5
Click Apply.
Deleting the ServiceDesk connection
IT Analytics Solution lets you delete the ServiceDesk connection to remove its
data from the reports.
See
“Editing the ServiceDesk connection”
on page 28.
See
“Configuring the ServiceDesk connection”
on page 26.
See
“Installing and configuring IT Analytics Solution”
on page 18.
To delete the ServiceDesk connection
1
In the Symantec Management Console, on the Home menu, click IT Analytics.
2
In the left pane, expand the Settings > Connections folders.
3
Click Symantec ServiceDesk.
Installing and configuring IT Analytics Solution
Editing the ServiceDesk connection
28
Summary of Contents for ALTIRIS CLIENT MANAGEMENT SUITE 7.0 SP2 - V1.0
Page 1: ...IT Analytics Solution for Symantec User Guide Version 7 0 SP2 ...
Page 3: ...Symantec Corporation 350 Ellis Street Mountain View CA 94043 http www symantec com ...
Page 56: ...Implementing IT Analytics Solution Setting the status of a KPI advanced 56 ...
Page 130: ...Dashboard reference Windows 7 Readiness Dashboard 130 ...
