To check the debug log on the client
1
In the client, click Help > Troubleshooting
2
On the Troubleshooting dialog box, in the column on the left, select Debug
Logs.
3
On the Debug Logs panel, click Edit Debug Log Settings
4
Enter a name for the debug log and then click OK.
You can then click View Log to view the log files.
Checking the inbox logs on the management server
You can use a Windows registry key to generate logs about activity in the
management server inbox. When you modify the Windows registry key, the
management server generates the logs (ersecreg.log and exsecars.log). You can
view these logs to troubleshoot client and server communication.
See
“Troubleshooting communication problems between the management server
and the client”
on page 316.
See
“Checking the debug log on the client computer”
on page 320.
To check the inbox logs on the management server
1
On the management server, under
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint
Protection Small Business Edition\SEPM, set the DebugLevel value to 3.
Typically, the inbox appears in the following location on the management
server computer:
\Program Files\Symantec\Symantec Endpoint Protection Manager\data\
inbox\log
2
Open the log with Notepad.
Recovering client communication settings by using the SylinkDrop tool
The Sylink.xml file includes communication settings between the client and a
Symantec Endpoint Protection Manager server. If the clients have lost the
communication with a management server, you must replace the old Sylink.xml
file with a new file. The SylinkDrop tool automatically replaces the Sylink.xml
file on the client computer with a new Sylink.xml file.
When you run the SylinkDrop tool, it can also perform the following tasks:
321
Troubleshooting installation and communication problems
Troubleshooting communication problems between the management server and the client
Summary of Contents for 20032623 - Endpoint Protection Small Business Edition
Page 1: ...Symantec Endpoint Protection Small Business Edition Implementation Guide...
Page 3: ...Symantec Corporation 350 Ellis Street Mountain View CA 94043 http www symantec com...
Page 34: ...34...
Page 54: ...Installing Symantec Endpoint Protection Manager What you can do from the console 54...
Page 70: ...Managing product licenses Licensing an unmanaged client 70...
Page 74: ...Preparing for client installation Preparing Windows operating systems for remote deployment 74...
Page 204: ...Managing Tamper Protection Changing Tamper Protection settings 204...
Page 236: ...Managing intrusion prevention Creating exceptions for IPS signatures 236...
Page 303: ...Maintaining your security environment Chapter 22 Preparing for disaster recovery 3 Section...
Page 304: ...304...
Page 308: ...Preparing for disaster recovery Backing up the database and logs 308...
Page 310: ...310...
