Symantec 20032623 - Endpoint Protection Small Business Edition, Implementation Manual

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Table 24-2
Symantec Endpoint Protection Small Business Edition client status
icons (continued)
Description Icon
The client runs with no problems. It is connected to and communicates with
the server. All components of the security policy protect the computer. The
icon is a yellow shield with a green dot.
The client has a minor problem. For example, the virus definitions may be
out of date. The icon is a yellow shield and a light yellow dot that contains a
black exclamation mark.
The client does not run, has a major problem, or has at least one protection
technology disabled. For example, Network Threat Protection may be disabled.
The icon is a yellow shield with a white dot outlined in red and a red line
across the dot.
Investigating protection problems using the troubleshooting file on
the client
To investigate client problems, you can examine the Troubleshooting.txt file.
The Troubleshooting.txt file contains information about policies, virus definitions,
and other client-related data.
See “Troubleshooting communication problems between the management server
and the client” on page 316.
To export the troubleshooting file from the client
1 On the client computer, open the client.
2 In the client, click Help, and then click Troubleshooting.
3 In the client, under Troubleshooting Data, click Export.
4
In the Save As dialog box, accept the default troubleshooting file name or
type a new file name, and then click Save.
You can save the file on the desktop or in a folder of your choice.
5 Using a text editor, open Troubleshooting.txt to examine the contents.
Contact Symantec Technical Support for assistance. Symantec Technical
Support might request that you email the Troubleshooting.txt file.
319 Troubleshooting installation and communication problems
Troubleshooting communication problems between the management server and the client