Symantec 20032623 - Endpoint Protection Small Business Edition, Implementation Manual

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3 In the Forgot Password dialog box, type the user name for the account for
which to reset the password.
4 Click Temporary Password.
An email that contains a link to activate the temporary password is sent to
the administrator.
As a security precaution, the administrator must change the temporary
password immediately after logging on.
Resetting the administrator user name and password
to admin
You can use the resetpass.bat tool to reset the user name and password for the
account that you use to log on to Symantec Endpoint Protection Manager. If the
user name or password is something other than
admin
, running resetpass.bat
changes the user name and password back to
admin
.
To reset the administrator password
1 Open Windows Explorer on the computer that runs Symantec Endpoint
Protection Manager.
2 Locate the Drive:\Program Files\Symantec\Symantec Endpoint Protection
Manager\Tools folder.
3 Double-click
resetpass.bat
.
The user name and password are reset to
admin
.
4 Log on to Symantec Endpoint Protection Manager using
admin
for both the
user name and the password, and change the password.
Managing administrator accounts
Resetting the administrator user name and password to admin
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