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Swyx SwyxPhone L400, User Documentation

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Remote control of your SwyxPhone orvia CTI-SwyxIt!

4-2

With a CTI SwyxIt! you 

 cannot

 use the following properties of the remotely controlled client:

• Conversation Recording
• Application Sharing
• The Speaker button and the microphone of the CTI SwyxIt! have no effect

This is how you configure the SwyxIt! as CTI SwyxIt!

1.

Go to the menu bar and click on "Settings | CTI | Run as CTI SwyxIt!".

2.

SwyxIt! will log off and then log on again as a CTI SwyxIt! on SwyxServer.
After logon, SwyxIt! searches for a telephony terminal that is logged on to this SwyxServer 
under the same user account. 

• If only one other terminal (SwyxIt! and SwyxPhone) is logged on, a pairing will be 

created immediately.

• If there is more than one other terminal logged on, “Looking for controlled device” will 

appear in the display.  A message appears on all telephony devices (SwyxIt! and 
SwyxPhone) to accept the remote control request. Accept this by clicking on “OK” on 
SwyxIt! or select in the menu bar “Settings | CTI | Accept Pairing“ or by pressing the OK 
button on SwyxPhone.

3.

If a telephony device accepts the control request, the pairing will be started.  You can now 
carry out all functions for the remote controlled telephony devices on the CTI SwyxIt!.

4.

You can terminate the CTI SwyxIt! search for a telephony device by selecting “Settings | CTI 
| Cancel Pairing”.

If you want to use a SwyxPhone L400 as your telephony device, please see that at this time
there is no other device logged in using your account. Only in this case a unique pairing
between SwyxIt! and SwyxPhone L400 is possible.

For every Windows user account, only one SwyxIt! can be operated in CTI mode at the same
time. Please remember that a CTI SwyxIt! can not log on if there are not sufficient CTI licenses
on SwyxServer. Ask your system administrator should you have questions about this.

If a SwyxPhone is remotely controlled, there will only be as many available lines as offered on
the interface of the CTI SwyxIt!.

If during installation of SwyxIt! the CTI functionality is already activated, this will be valid for
all users who start on this PC SwyxIt!. Regardless of this, each user of this PC can use the “Run
as CTI SwyxIt!” checkbox to deactivate the CTI functionality.

Configuring a CTI 
SwyxIt! 

Summary of Contents for SwyxPhone L400

Page 1: ...L400 User Documentation SwyxPhone L400 The perfect Desktop Phone for Computer Telephony Integration using SwyxIt Please replace the included documentation from Siemens with this user documentation As of May 2004 ...

Page 2: ...nties of merchantability or fitness for a particular purpose or non infringement Trademark Swyx SwyxIt the integration smiley and Click Phone Smile are registered trademarks of Swyx All other trademarks and product names are trademarks or registered trademarks of the respective owners Siemens and CorNet are registered trademarks of Siemens AG This documentation is proprietary intellectual property...

Page 3: ...2 4 How do I pick up a call 2 2 2 5 How do I end a call 2 2 2 6 How do I start an inquiry call 2 3 2 7 How do I switch between two subscribers Call Swap 2 4 2 8 How do I connect two subscribers to one another 2 4 2 9 How do I transfer a call without using Inquiry Call 2 5 2 10 How do I redirect a call 2 5 2 11 Speaker 2 6 2 11 1 Activating the Speaker During a Call 2 6 2 11 2 Deactivating the Spea...

Page 4: ...Included in the Delivery A 1 A 2 System Requirements A 1 A 3 Connect SwyxPhone L400 A 1 A 4 Logging on to SwyxServer A 3 App B Technical Details B 1 Care Instructions B 1 B 2 Technical Data SwyxPhone L400 B 1 B 2 1 Restore the factory settings B 2 Index 1 ...

Page 5: ...ranch exchange PBX network for voice communication Both networks are usually equipped with interfaces to the outside world The introduction of new technologies which are based in the Internet Protocol IP make this separation unnecessary IP is the technology behind SwyxWare and it represents a specific type of data transfer IP based telephone systems no longer transfer calls via permanently switche...

Page 6: ...ce telephone SwyxIt uses the Internet Protocol and interacts excellently with Microsoft Outlook 97 98 2000 XP and Microsoft Exchange For example you can use Drag Drop to drag the numbers of an Outlook contact onto the SwyxIt interface or in the Outlook Contacts folder you can click on the contact you want in order to call this subscriber Depending on the Outlook Calendar and the Call Routing Manag...

Page 7: ...lt button assignments present at the time of purchase Fig 1 1 The Buttons of SwyxPhone L400 1 1 Defined Function Keys The following SwyxPhone L400 buttons are preset and cannot be assigned to other functions 1 1 1 Numeric Keypad The numeric keypad is used to enter a telephone number 1 1 2 Buttons You can use the buttons to adjust the volume of the speaker and the handset depending on which one is ...

Page 8: ...email 1 2 2 Speed Dials Speed Dials function just like abbreviated dialing buttons If the Speed Dial is pressed the assigned number will be dialed immeadiately SwyxPhone L400 offers in the pre configuration two Speed Dials which can be configured by the user Write the name on the insertion card supplied Printable templates for the insertion card you will find as a PDF or a Word file on the SwyxWar...

Page 9: ...his is how you check your new Voicemails 1 Press the Voicemail button A connection for querying the SwyxServer will be initiated immediately This is how you check your Voicemail 1 Press the Voicemail button A connection for querying the SwyxServer will be initiated immediately You can also check your Voicemail per Remote Inquiry To do this your Standard Voicemail must be configured appropriately F...

Page 10: ...Illustration of SwyxPhone L400 with a Description of the Buttons 1 4 ...

Page 11: ...and press the Redial button The number of the last call will be redialed immediately Press a Speed Dial The number assigned to the Speed Dial will be dialed immediately 2 3 How do I answer a call If an incoming call is received which is directed to you or a call is forwarded to you or if a Group Call is received for a group of which you are a member a ringing sound will be produced and the Line bu...

Page 12: ...ick up a telephone call if you are currently involved in a different telephone call 1 press the Pick Up button if there is one or 1 press the blinking Speed Dial if there is one The previously active connection is put on hold the subscriber hears music on hold and the incoming call is picked up 2 5 How do I end a call You have been speaking to a caller and now you would like to end the call This i...

Page 13: ... A and subscriber B While you are speaking with one subscriber the corresponding Line button is activated the other subscriber will hear music on hold If you end the call with one of the subscribers pressing the line button for two seconds the corresponding line will be free again You can then switch to the line on hold If you initiated the call on the active line and you place the handset on hook...

Page 14: ...one another You are connected with two subscribers simultaneously While you are talking to one subscriber the other subscriber is placed on hold which means that he will hear music on hold You can now connect these two subscribers to each other Example You are talking to Subscriber A on Line 1 Line 2 has a connection on hold with Subscriber B You connect Subscriber A with Subscriber B Then both of...

Page 15: ...iber B If the call is not accept within 20 seconds or if the call is redirected to Voicemail the call attempt will be terminated and the caller will be placed once again on Hold He will hear the usual music on hold 4 You can activate the call again by pressing the Line button In case the caller to whom the call should be transferred is not available please remember that the call may be redirected ...

Page 16: ...1 2 Deactivating the Speaker During a Call Requirement You are making a call via the handset and the speaker is activated Switch off the speaker by pressing the Speaker button You can now telephone as usual using the handset The LED for the Speaker button will go off 2 11 3 Regulating the Volume The buttons located next to the numeric keypad can be used to regulate the speaker volume These setting...

Page 17: ...call Switches between lines Mute Switches on or off the microphone during a call Speed dial Abbreviated dialing button Default setting Two Speed Dials on Button 3 and 4 Callback Request Requests a Callback Do not Disturb Redirection of all calls to the Standard Voicemail Disconnect Terminates the active connection Pickup call Picks up a signaled call Redirection Switches on or off the Immediate Re...

Page 18: ...Telephoning with SwyxPhone 2 8 ...

Page 19: ...ediate Redirection on your SwyxPhone L400 directly If you want to define your function keys different from the standard settings please use a SwyxIt which is logged on with the same user account or ask your administrator This is how you assign a Speed Dial to a number 1 Press the Speed Dial you want to configure for two seconds The assigned LED begins to blink 2 Enter the destination number you wa...

Page 20: ...e assigned LED glows Voicemails are recorded Voice messages which are sent as an e mail to you For the configuration of your Standard Voicemail please refer to the SwyxIt documentation 3 2 Configuration of SwyxPhone in SwyxIt SwyxIt offers a comfortable configuration for the buttons of your SwyxPhone This is how you configure SwyxPhone on SwyxIt Requirement SwyxIt is logged on with the same user a...

Page 21: ...ndow appears Properties of the selected SwyxPhone You see an image of the selected device The buttons are displayed like they are placed on the phone 5 Click on a button to configure it The following window appears Properties of 6 Select the type of this button ...

Page 22: ...ters e g the number directly 7 Click on OK to confirm the parameters 8 Select the next button of the phone and handle it in the same way 9 If you assigned all buttons you want click on OK 10 Click on OK to close the dialog Properties of of the User Profile The new parameters are stored and they are now available on your SwyxPhone ...

Page 23: ...use a SwyxPhone L400 as your telephony device please see that at this time there is no other device logged in using your account Only in this case a unique pairing between SwyxIt and SwyxPhone L400 is possible You are provided with the following options on the CTI SwyxIt for the remotely controlled telephony client Dial You can dial from Outlook or from another application via the Caller List or R...

Page 24: ...utton on SwyxPhone 3 If a telephony device accepts the control request the pairing will be started You can now carry out all functions for the remote controlled telephony devices on the CTI SwyxIt 4 You can terminate the CTI SwyxIt search for a telephony device by selecting Settings CTI Cancel Pairing If you want to use a SwyxPhone L400 as your telephony device please see that at this time there i...

Page 25: ...case please cancel the connection using the CTI SwyxIt This is how you start the remote control using CTI SwyxIt again 1 Go to the menu bar and click on Settings CTI Start Pairing SwyxIt will once again search for a telephony device which is logged on to this SwyxServer under the same user If only one other terminal SwyxIt and SwyxPhone is logged on a pairing will be created immediately If there i...

Page 26: ...inging in CTI mode 1 Go to the menu bar and click on Settings User Profile The Properties of page opens 2 Select the Ringing tab 3 You have several options Only controlled device In this case only the controlled SwyxPhone or SwyxIt will ring Only CTI SwyxIt Only the CTI SwyxIt will ring Here you can vary the ringing accordingly within SwyxIt Both devices Both the CTI SwyxIt and the controlled Swyx...

Page 27: ...are account and PIN must be configured on the SwyxServer Automatic logon must be activated for SwyxPhone L400 For the configuration of SwyxPhone L400 a configured DHCP server is mandatory You will find additional information in the SwyxWare documentation The server will then configure SwyxPhone L400 automatically A 3 Connect SwyxPhone L400 Optionally the power supply for your SwyxPhone L400 can be...

Page 28: ...side of the telephone and then connect your SwyxPhone L400 to the Ethernet data network 4 If necessary plug the RJ 11 plug of the mains power supply into the jack for the power supply 1 The mains power supply has two jacks which are equivalent Please ignore the labels You can connect two SwyxPhone L400 to the power supply 5 Place the handset cable in the provided guide groove on the underside of t...

Page 29: ... for several users makes no sense This is how you install SwyxPhone L400 Please note that for a successful assignment the automatic log on for the SwyxPhone must be enabled and the field for the MAC address must be empty Both are fullfilled creating a new user using the configuration wizard 1 Start the SwyxWare Administration and open the tab PhoneController under the properties of the server 2 Co...

Page 30: ...Set It Up Log On A 4 ...

Page 31: ...th handset 600g Connection Cable Length Network Cable 3m Power Supply Cable Mains Power Supply Telephone 3m Mains Power Supply Input 230v 50Hz 40W Mains Power Supply Output 2 x 36V 480mA Radio Interference Suppression SwyxPhone L400 complied to EN55024 Immunity and EN55022 Class B Emission It can be operated without interference in living quarters Voicemail Announcement Text length 10 seconds Text...

Page 32: ...he power cable in case of Power over LAN disconnect the LAN cable 2 Connect the cable once again 3 Simply lift the handset 4 Press simutaneously the digits 2 8 and 9 for one minute 5 Afterwards enter the digits 124816 and confirm it with 6 Place the handset on the hook 7 SwyxPhone L400 will reboot and after 2 minutes you will have the factory settings once again Factory settings restore ...

Page 33: ...2 3 Items Included in the Delivery A 1 L L1 L4 1 2 Line button 1 2 Log in on SwyxServer A 3 M Message length maximum B 1 N Numeric Keypad 1 1 P Phoning with SwyxPhone 2 1 Power Input B 1 R Redial 1 3 redirect 2 5 All Calls 2 5 Call Check 2 5 Redirect Immediately 2 5 Redirection 1 2 Remote control of SwyxIt 4 1 Remote control of SwyxPhone 4 1 Restore factory settings B 2 S Set Up A 1 Speaker 2 6 Sp...

Page 34: ...Index 1 2 ...

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