Swyx SwyxPhone L400, User Documentation

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Telephoning with SwyxPhone 2-4
2.7 How do I switch between two subscribers (Call Swap)?
You are having conversations with two subscribers at the same time. The active connection is
the connection to the person you are currently talking to. The other subscriber,is on the line on
hold . Switching between callers is called “Call Swap”.
Example:
Several calls are received at the operator desk and you would like to redirect these calls to
various colleagues, who, however, cannot be reached immediately. You can put the callers on
Hold, so that these callers will hear music on hold. You can switch to these connections on
hold at any time in order to inform the callers on the progress of your efforts to connect them
to the correct colleagues.
This is how to swap between an active call and a call on hold
Requirement: You have one active line and at least one other line on hold.
1. Press the Line button with the connection on hold; this line will now become active after a
delay.
The activation of the corresponding line will be delayed. The LED of the active line is on, the
LED for the line on hold blinks.
You can have as many calls simultaneously as you have lines. This means, however, that whilst
you have several (one) calls on hold and one active line at the most.
2.8 How do I connect two subscribers to one another?
You are connected with two subscribers simultaneously. While you are talking to one
subscriber, the other subscriber is placed on
hold , which means that he will hear music on hold.
You can now connect these two subscribers to each other.
Example:
You are talking to Subscriber A on Line 1. Line 2 has a connection on hold with
Subscriber B. You connect Subscriber A with Subscriber B. Then both of your lines are
free again (inactive).
This is how you connect two subscribers
1. Press the button “Call Transfer” (default: function key “Call Transfer”).
The subscribers are now connected to one another. Both lines become inactive.
If you have initiated the call on the active line, for example for an Inquiry Call, you can connect
these two lines by putting the handset on hook. If you were called on this line, this connection
will be terminated if you put the handset on hook. The line previously on hold will once again
be active.
When you directly connect subscribers, you may still incur costs, even if you are no longer
involved in their telephone call. This will only occur if you set up one or both of the
connections. If, for example, Subscriber A called you and you then called Subscriber B to
inquire about something, you will only incur telephone costs for the connection to Subscriber B.
No costs will be incurred if you are called by both Subscriber A and Subscriber B. However, if
you have called both subscribers, you will be charged for both connections.
Switch between Calls
Connecting
Subscribers