Warranty
4
The Warranty and the Guarantee only apply
to caravans purchased and used within the
UK, and for continuous journeys abroad of no
longer than 90 days per journey.
If any repairs are identified as being necessary
during an Annual Service, the caravan must be
made available to an authorised Swift Group
Service Centre within 6 weeks for the work
to be carried out. All new caravans must be
registered with the Swift Group Ltd within 6
weeks of purchase as new.
The benefit of this Warranty and Guarantee
may be transferred to a new owner if the
caravan is sold, provided that the caravan
has been serviced by an authorised Swift
Group Service Centre in accordance with
the requirements of this handbook, and
details of the change of ownership have been
supplied to Swift Group Ltd using the change
of ownership form set out in this handbook.
Failure to notify Swift Group Ltd of a change
of ownership within 30 days of such a change
will invalidate the Warranty and Guarantee.
You have legal rights under UK law governing
the sale of consumer goods.
This Warranty and Guarantee does not affect
your legal rights.
The name and address of the warranty and
Guarantee provider is:
Swift Group Limited,
Dunswell Road,
Cottingham,
East Yorkshire,
HU16 4JX.
To make a claim under this Warranty or
Guarantee, contact the Swift Group Service
Centre which supplied your caravan.
Alternatively, details of your nearest authorised
Swift Group Service Centre can be obtained
by contacting the Swift Group Customer Care
Department on 01482 875740 or enquiring on
our website: www.swiftgroup.co.uk
WHat to do IF you
requIre assIstance
Congratulations on purchasing your new
caravan. We are confident that you will enjoy
many happy holidays. However, should you
have an enquiry or require assistance with a
problem, we hope that this guide will be of
assistance to you.
If you have a problem, or enquiry with
regards to your new caravan, please follow
these steps:
1. Check the Owners Handbook, paying
particular attention to the fault finding
advice at the back of the book.
2. Contact your supplying dealer
for assistance.
If you need to contact the swift Group,
please be aware of the following:
1. When contacting Swift Supercare, please
quote your name, postcode and serial
number of your caravan.
2. In most instances, the Customer Care Team
will involve your dealer in resolving the
issue you are experiencing.
3. If you are contacting the company by
email, letter or fax, the Customer Care
Team will respond to you within five
working days from the date of receiving the
correspondence.
4. If you are calling the Customer Care Team,
please avoid where possible, Mondays and
lunch times.
5. Please be aware that the Swift Group
cannot send parts direct from the factory.
In all cases, without exception, your dealer
must place the order for you.
