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Tr
oubl
eshooting
Q: I’ve forgotten the username and password of the camera.
A:
The default username is
admin
and the password is
123456
. If you have changed the username and password to something different, you will
need to reset the camera back to its default factory settings. To reset the camera, unplug the power adapter from the power socket then press
and hold the Reset button while you reconnect the power adapter to the power socket. Release the
Reset
button after a few seconds.
Q: I’ve signed into SwannEye HD mobile app but I can’t display my camera.
A: Assuming your camera is plugged into power, your camera could be experiencing network connectivity issues. Do the following:
• Ensure your mobile device is connected to the same Wi-Fi network as your camera.
• Check the strength of your Wi-Fi network. Certain wireless products - specifically those that operate in the 2.4GHz range such as Bluetooth
systems, baby monitors or cordless telephones, may cause interference with the camera. If possible, place the camera at least 5 meters
away from these types of devices to improve reception between the router and the camera.
• If you are viewing your camera away from home, there could be an issue with your mobile device’s internet data connection. Check if there is
3G or 4G network connection on your mobile device. (If you’re on the EDGE mobile network, it’ll be too slow to stream video from the camera).
Try going to a website like www.google.com via the Internet browser on your mobile device to check if the Internet works.
• If the problem persists, restart your camera by disconnecting and reconnecting the camera’s power adapter and then sign into your SwannEye
HD mobile app again to check if this fixes the problem.
Q: I’m unable to create an account for my camera through the SwannEye HD app.
A: Have you already registered your camera through the SwannEye HD Pro on your computer? You can just use the existing SwannEye account
username and password to log in through the SwannEye HD app on your mobile device.
Q: I’ve forgotten my SwannEye account password.
A:
Click on the “Forgot Password” button on the www.swanneye.com website or your SwannEye HD mobile app or your SwannEye HD Pro
software and submit your SwannEye account username. We will retrieve your password and send it to your registered email address.
Troubleshooting
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