Supero SUPER 370SBA, User Manual, Page: 45 / 92

3-3
Chapter 3: Troubleshooting
Losing the System’s Setup Configuration
1. Check the jumper JBT1 setting. Ensure that you are using a high
quality power supply. A poor quality power supply may cause the
system to lose CMOS setup. Refer to Chapter 1 of this manual for
details.
2. If the above step does not fix the Setup Configuration problem, contact
your vendor for repair.
3-2 Technical Support Procedures
1. Please go through the ‘Troubleshooting Procedures’ and 'Frequently
Asked Question' (FAQ) sections in this chapter of the manual or check
our web site FAQ (http:// www.supermicro.com) before contacting Tech-
nical Support.
2. Take note that as a motherboard manufacturer Super Micro does not sell
directly to end-users, so it is best to check with your distributor or reseller
for troubleshooting services. They should know of any possible
problem(s) with the specific system configuration that was sold to you.
3. BIOS upgrades can be downloaded from the SUPER BBS# (408) 895-
2022, 24 hours a day, using 1200-28800 baud, 8 data bits, 1 stop bit and
no parity. BIOS upgrades can also be downloaded from our web site at
http://www.supermicro.com.
Note: Not all BIOS can be flashed depending on the
modifications to the boot block code.
4. If you still cannot resolve the problem, include the following information
when you e-mail Super Micro for technical support:
• BIOS release date/version
• System board serial number
• Product model name
• Invoice number and date
• System configuration
Due to the volume of e-mails we recieve and the time it takes to replicate
problems, a response to your question may not be immediately available.
Please understand that we do not have the resources to serve every end-
user, however we will try our best to help all our customers.
5. Distributors: For immediate assistance, please have your account
number ready when placing a call to our technical support department.