27
AFTER SALES SUPPORT
1300 886 649
AUS
MODEL: STR-DW12-W2 PRODUCT CODE: 10103 07/2019
Suds in the
tub
Inappropriate detergent
Use only specific dishwasher detergent
to avoid suds. If this occurs, open the
dishwasher and let the suds evaporate.
Add 3–4 litres of cold water to the tub,
close the door securely, then run any
program. The dishwasher will drain out
the water at the first step. Open the
door after draining has stopped and
check if the suds have disappeared.
Repeat, if necessary.
Spilled rinse aid
Always wipe up rinse aid spills
immediately.
A small amount of clean water around the outlet on the tub bottom
is normal. It keeps the water seal lubricated.
White film
on inside
surface of
the tub
Hard water minerals
To clean the interior, use a dishwasher
cleaner made specially for that purpose.
Alternatively, use a damp sponge with
dishwasher detergent and wear rubber
gloves.
Rust stains
on cutlery
The affected items are
not corrosion resistant.
Cutlery must be corrosion resistant and
dishwasher safe.
Dishes are
not clean.
Wrong program selection Select a more intensive wash program.
Improper basket loading
Make sure the action of the detergent
dispenser and spray arms are not
blocked by large tableware.
The filters are not clean,
or incorrectly fitted, which
may cause the spray arm
jets to get blocked.
Clean and/or fit the filter assembly
correctly. Clean the spray arm jets.
Cloudiness
on
glassware
Combination of soft
water and too much
detergent
Use less detergent if you have soft
water, and select a shorter program
when washing glassware.
Black or
grey marks
on dishes
Aluminium utensils have
rubbed against dishes.
Use a mild abrasive cleaner to
eliminate those marks. Avoid washing
aluminium utensils in the dishwasher.
Detergent
left in
dispenser
Incorrectly loaded dishes
prevent the detergent
cover from opening.
Reload the dishes properly to ensure
nothing is blocking the detergent
cover.
Problem
Possible cause
Solution
FAQs and Troubleshooting Guide (Cont.)
General pr
oblems
Unsatisfactory washing r
esult
