26
AFTER SALES SUPPORT
1300 886 649
AUS
MODEL: STR-DW12-W2 PRODUCT CODE: 10103 07/2019
The table below lists possible causes and solutions for common problems you may
encounter with the dishwasher. If you follow all the instructions below but still cannot
solve a problem, please contact our after sales support centre.
Problem
Possible cause
Solution
The
dishwasher
does not
start.
The fuse is blown or
the circuit breaker is
activated.
Replace the fuse or reset the circuit
breaker. Unplug any other appliances
on the same circuit with the
dishwasher.
The power supply is not
turned on.
Ensure the power and the dishwasher
are turned on, the cord is properly
plugged in and the door is closed
securely.
The water pressure is
low.
Check that the water supply is
connected properly and the water is
turned on.
The dishwasher door is
not properly closed.
Close the door properly and latch it.
Water is not
pumped
out.
Kink in the drain hose.
Check the drain hose and ensure there
are no kinks.
The filter is clogged.
Check and clean the coarse filter.
The kitchen sink is
clogged.
Check and ensure the kitchen sink
drains well. If the problem is the kitchen
sink not draining, you may need a
plumber rather than a dishwasher
service technician.
Some audible sounds are normal, such as sound from water spraying, food
remnants being shredded and the detergent dispenser opening.
Knocking
noise in the
wash tub
A spray arm is knocking
against an item in a
basket.
Interrupt the program and rearrange
the items that are obstructing the spray
arm.
Rattling
noise in the
wash tub
Utensils are not secure in
the baskets or something
small has dropped out of
the baskets.
Interrupt the program and rearrange the
loose crockery/cutlery items.
Knocking
noise in the
water pipes
This may be caused by
on-site installation or
the cross section of the
piping.
This has no influence on the
dishwasher function. If in doubt,
contact a suitably qualified plumber.
FAQs and Troubleshooting Guide
Technical pr
oblems
Noise
