Spellman X3645, Instruction Manual

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DF/FF MANUAL 118002-001 R
ev B
7 FACTORY SERVICE
7.1
Warranty Repairs
During the warranty period, Spellman will repair all units free of charge.
The warranty is void if the unit is worked on by other than Spellman personnel. See the warranty in
the rear of this manual for more information. Follow the return procedures described in section
6.2. The customer shall pay for shipping to and from Spellman.
7.2 Factory Service Procedures
Spellman has a well-equipped factory repair department. If a unit is returned to the factory for calibration or repair, a detailed
description of the specific problem should be attached.
For all units returned for repair, please obtain an authorization to ship from the customer service department, either by phone or mail
prior to shipping. When you call, please the model and serial numbers, which are on the plate on the rear of the power supply, and the
purchase order number for the repair. A return Material Authorization Code number (RMA Number) is needed for all returns. This
RMA number should be marked clearly on the outside of the shipping container. Packages received without an RMA number will be
returned to the customer. The customer shall pay for shipping to and from Spellman.
A preliminary estimate for repairs will be given by phone by Customer Service. A purchase order for this amount is requested upon
issuance of the RMA Number. A more detailed estimate will be made when the power supply is received at Spellman Repair Center.
In the event that repair work is extensive, Spellman will call to seek additional authorization from your company before completing
the repairs.
7.3
Ordering Options and Modifications
Many of the options listed in chapter 5 can be retrofitted into Spellman’s power supplies by our factory. For prices and arrangements
contact the Spellman sales department.
7.4
Shipping Instructions
All power supplies returned to Spellman must be sent shipping prepaid. Pack the units carefully and securely in a suitable container,
preferably in the original container, if available. The power supply should be surrounded by at least four inches of shock absorbing
material. Please return all associated materials, i.e. high voltage output cables, interconnection cables, etc., so that we can examine and
test the entire system.
All correspondence and phone calls should be directed to:
Spellman High Voltage Electronics Corp
475 Wireless Boulevard
Hauppauge, New York, 11788
TEL: (631) 435-1600
FAX: (631) 435-1620
E-mail:
sales@spellmanhv.com
http://www.spellmanhv.com