Sony VAIO PCG-SR27, User Manual

Page: 104 / 137

VAIO® Notebook User Guide
104
VAIO Support Agent
VAIO Support Agent helps you repair your own software problems without the
assistance of a support analyst. VAIO Support Agent's advanced diagnostic
technology identifies and tracks characteristics of your software applications and
basic network settings. These diagnostics protect and store information in a
retrievable format that enables you to restore your software to a previous working
state. Sony has identified the software items that are protected by the VAIO
Support Agent utility.
VAIO Support Agent has three features to help you fix your software problems:
Quick Fix Wizard, Common Solutions, and Support Central. This section briefly
describes these three features, and the automatic update capability of the VAIO
Support Agent.
Using the Quick Fix Wizard
The VAIO Support Agent records and maintains a history of the VAIO Support
Agent protected applications by taking a “snapshot” of the application at regular,
timed intervals and storing it for future use. Should a problem develop with one
of the protected applications, you can use the Quick Fix Wizard feature to
retrieve the date/time (snapshot) that was recorded when the application worked
correctly. The Quick Fix Wizard repairs the protected application files without
altering the data files you have created using the application.
To use the Quick Fix Wizard, follow these steps:
VAIO Support Agent main window