Sony VAIO PCG-GRX690P, User Manual

Page: 195 / 222

Troubleshooting the Modem
195
Troubleshooting the Modem
Why doesn’t my modem work?
❑
Make sure the telephone cable is securely plugged into the Modem jack and
the wall jack. See “To connect a telephone cable” for more information.
❑
Make sure the telephone cable is working by plugging the cable into an
ordinary telephone and listening for a dial tone.
❑
Make sure the telephone number the program is dialing is correct.
❑
Make sure the program you are using is compatible with the computer’s
modem. (All preinstalled Sony programs are compatible.)
❑
If you are still experiencing problems, use the supplied Application
Recovery CD(s) to reinstall the modem driver software. See “Using the
Application Recovery CD(s)” for more information.
Why is my modem connection slow?
Your computer is equipped with a V.90 compatible modem. Many factors may
influence modem connection speed, including telephone line noise or
compatibility with telephone equipment, such as fax machines or other modems.
If you think your modem is not connecting properly to other PC-based modems,
fax machines, or your Internet Service Provider (ISP), follow these steps:
❑
Ask your telephone company to verify your telephone line is free of any line
noise.
❑
If your problem is fax-related, make sure there are no problems with the fax
machine you are calling and that it is compatible with fax modems.
❑
If you are having a problem connecting with your ISP, make sure the ISP is
not experiencing technical problems.
❑
If you have a second telephone cable available, try connecting the modem to
that cable.