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Page 2: ...ess you can log onto account acer com using your Acer ID and password to see and manage all your registered products Note It may take a few days for your information to be updated to the database Mode...
Page 3: ...er ProShield 36 Overview 36 Setting up Acer ProShield 36 Personal Secure Drive 38 Credential Manager 39 Fingerprint Registration 39 Data Protection 40 Data Removal 40 Securing your computer 41 Using a...
Page 4: ...ndows updates 68 Where can I get more information 68 Troubleshooting 69 Troubleshooting tips 69 Error messages 69 Internet and online security 71 First steps on the net 71 Protecting your computer 71...
Page 5: ...ng for your computer and your health Where to find the power button ports and connectors Tips and tricks for using the touchpad and keyboard How to create recovery backups Guidelines for connecting to...
Page 6: ...recovery expansion options and troubleshooting There are two ways to download the User s Manual You must first be connected to the internet 1 Open Acer ControlCenter from the desktop and select My Sy...
Page 7: ...Power Sleep Right click the Windows Start button Shut down or sign out Sleep Taking care of your computer Your computer will serve you well if you take care of it Do not expose the computer to direct...
Page 8: ...d do not pull on the cord itself but pull on the plug The total ampere ratings of the equipment plugged in should not exceed the ampere rating of the cord if you are using an extension cord Also the t...
Page 9: ...s show you around your new Acer computer Screen view Icon Item Description 1 Webcam Web camera for video communication A light next to the webcam indicates that the webcam is active 2 Screen Displays...
Page 10: ...he computer s battery status Charging The light shows amber when the battery is charging Fully charged The light shows blue when in AC mode Icon Item Description 1 Keyboard For entering data into your...
Page 11: ...lock cable around an immovable object such as a table or handle of a locked drawer Insert the lock into the notch and turn the key to secure the lock Keyless models are also available 2 USB Type C por...
Page 12: ...kers headphones or a headset with microphone 2 USB port Connects to USB devices 3 Optical drive Internal optical drive accepts CDs or DVDs 4 Optical disk access indicator Lights up when the optical dr...
Page 13: ...dio output 3 Main storage compartment Houses the computer s main storage You may upgrade your computer s main storage Acer recommends asking an approved service center to do this Memory compartment Ho...
Page 14: ...ck When Caps Lock is on all alphabetic characters typed are in uppercase Num Lock When Num Lock is on the keypad is in numeric mode The keys function as a calculator complete with the arithmetic opera...
Page 15: ...screen brightness Fn Volume up Increases the sound volume Fn Volume down Decreases the sound volume Fn Home Play Pause Play or pause a selected media file Fn Pg Up Stop Stop playing the selected medi...
Page 16: ...are using Touchpad gestures Single finger slide Slide a finger across the touchpad to move the cursor Single finger press or tap Press the touchpad down or lightly tap the touchpad with your finger t...
Page 17: ...e finger and thumb gesture Three finger press Lightly tap the touchpad with three fingers to open Cortana if your computer supports Cortana or open the Action Center if your computer does not support...
Page 18: ...settings 3 Select Devices Mouse touchpad 4 Now you can adjust the settings to suit your personal needs You can change the primary button for left or right handed use turn the touchpad off if you pref...
Page 19: ...Using the Precision Touchpad 19 the cursor from moving if you accidentally tap the touchpad with your palm while working Scroll down to see more settings...
Page 20: ...t backup Backup allows you to quickly and easily back up your operating system installed apps and data 1 From Start select All apps then Acer Select Acer Recovery Management in the list of Acer apps N...
Page 21: ...Get Started for Create Factory Default Backup to open the Recovery Drive window 3 Make sure Backup system files to the recovery drive is selected and click Next 4 Plug in the USB drive and wait for t...
Page 22: ...rocess until it completes 8 After creating the recovery backup you can choose to delete the recovery information on your computer If you delete this information you can only use the USB recovery backu...
Page 23: ...tab and click Get started for Backup wireless and LAN drivers Choose a folder to save your drivers and select OK Restoring your computer Recovery Management allows you to quickly and easily restore y...
Page 24: ...ress on the screen The screen will turn off during the reset process 6 The screen will turn back on when it is installing Windows Your PC will restart several times during the reset process 7 Follow t...
Page 25: ...ory default This process will reinstall your operating system and remove all of your personal files apps and settings 4 Select Just remove my files if you are keeping your computer This will be quicke...
Page 26: ...een will turn back on when it is installing Windows Your PC will restart several times during the reset process 8 Follow the process until it completes 9 When your PC has completed the reset process W...
Page 27: ...omputer s USB port if no internal Bluetooth adapter is available Enable Bluetooth and add a device Every new device must first be paired with your computer s Bluetooth adapter This means it must first...
Page 28: ...g the Notifications icon in the lower right hand corner of the screen to open the Notifications pane From here you can enable or disable Bluetooth or right click on Bluetooth Go to settings to enter t...
Page 29: ...wireless network Connecting to a wireless LAN A wireless LAN or WLAN is a wireless local area network which can link two or more computers without using wires Once connected to WLAN you can access the...
Page 30: ...tion through the ISP of your choice Make a note of the wireless network s name and password if necessary If you are trying to connect to a public network such as at a coffeeshop make sure you have the...
Page 31: ...Connecting to the Internet 31 4 Select Network internet 5 You will see a list of available wireless networks Select the one you wish to use...
Page 32: ...32 Connecting to the Internet 6 Once you select a wireless network select Connect 7 If required enter the network s password...
Page 33: ...er Refer to the image below Then you ll be ready to get online Connecting to a cellular network If your computer has a SIM slot you can connect to the internet using a cellular phone network To do thi...
Page 34: ...fferent modes to fit your needs No Item Description 1 Low Reduction Reduces blue light emission from the LED backlit screen by 10 to 25 for basic protection 2 Medium Reduction Reduces blue light emiss...
Page 35: ...35 Keeping your computer and data safe In this section you will find How to secure your computer Setting passwords What you need to prepare when you re traveling How to get the most out of your batter...
Page 36: ...Password Fingerprint registration if your PC has a fingerprint scanner Online accounts configuration Pre Boot Authentication Boot sequence and device security Data Protection Personal secure drive fil...
Page 37: ...Drive Once you have set a password you can click Next to proceed to setting up a Personal Secure Drive or click Finish to exit the wizard Note Select a password that you will remember but is difficult...
Page 38: ...of your hard disk where you can save files You can only get access to the PSD via password or fingerprint authentication Once setup is finished you can go to the ProShield Console to manage your comp...
Page 39: ...manage online account information and back up or restore credential information Fingerprint Registration only if your PC has a fingerprint scanner You can use a fingerprint scanner to secure your PC...
Page 40: ...cure Drive Data Removal Here you can select files to be completely removed from the hard disk The File Shredder overwrites the data to make recovering the data impossible Warning Make sure you select...
Page 41: ...om unauthorized access Setting these passwords creates several different levels of protection for your computer and data Supervisor Password prevents unauthorized entry into the BIOS utility Once set...
Page 42: ...e appears Try again and press Enter When the User Password is set and the password on boot parameter is enabled a prompt appears at boot up Type the User Password and press Enter to use the computer I...
Page 43: ...yed Boot sequence To set the boot sequence in the BIOS utility activate the BIOS utility then select Boot from the categories listed on the left of the screen Setting passwords To set a password on bo...
Page 44: ...wer Disable Fast startup Your computer uses Fast startup to start quickly but also uses a small amount of power to check for signals to start These checks will slowly drain your computer s battery If...
Page 45: ...Power management 45 5 Select Change settings that are currently unavailable 6 Scroll down and disable Turn on fast startup 7 Select Save changes...
Page 46: ...adapter into the computer and connect to a mains power outlet Conditioning a new battery pack Before you use a battery pack for the first time there is a conditioning process that you should follow 1...
Page 47: ...ective life An embedded battery has a life span of more than 1 000 charge discharge cycles Optimizing battery life Optimizing battery life helps you get the most out of battery operation prolonging th...
Page 48: ...ortant Connect the AC adapter as soon as possible after the battery low warning appears Data may be lost if the battery is allowed to become fully depleted and the computer shuts down Situation Recomm...
Page 49: ...ernal monitor and other external devices 7 Disconnect the Kensington lock if you are using one to secure the computer Moving around When you are just moving within short distances for example from you...
Page 50: ...putting the computer in Sleep mode Press the Sleep hotkey or close the display cover whenever you are not actively using the computer Taking the computer home When you are moving from your office to y...
Page 51: ...in temperature and humidity can cause condensation Allow the computer to return to room temperature and inspect the screen for condensation before turning on the computer If the temperature change is...
Page 52: ...apter Additional printer driver files if you plan to use another printer Special considerations In addition to the guidelines for taking the computer home follow these guidelines to protect your compu...
Page 53: ...elers Warranty passport Special considerations Follow the same special considerations as when traveling with the computer In addition these tips are useful when traveling internationally When travelin...
Page 54: ...54 Ports and connectors In this section you will find Information on the ports and connectors fitted to your computer...
Page 55: ...u find you need to use any force to insert the card try reorientating the card slightly 3 Push the card until it clicks into place A few millimetres of the card will extend from beyond the slot If the...
Page 56: ...den icons arrow in the Notification Area next to the clock 2 Click on the Safely Remove Hardware icon 3 Click on Eject SD Card or the name of the device 4 Wait until a Safe to Remove Hardware message...
Page 57: ...power to the monitor then the computer 6 Make sure that the current resolution and refresh rate do not exceed the specifications of the monitor If necessary change the display settings used by the co...
Page 58: ...devices to a single USB port Note Two USB standards are currently available on Acer computers USB 2 0 High speed USB and USB 3 0 SuperSpeed USB USB 2 0 ports on Acer computers have a black tongue in...
Page 59: ...compatible digital audio video source such as your computer a set top box DVD player and audio video receiver to any compatible digital audio and or video monitor such as a digital television DTV wit...
Page 60: ...uestion In this section you will find Frequently asked questions Tips for using Windows 10 Troubleshooting information How to protect yourself while online Where to find Acer service center contact in...
Page 61: ...check the following Is a disc in the optical drive Remove it and press Ctrl Alt Del to restart the system Do you have a USB storage device USB drive or smartphone plugged into your computer Unplug it...
Page 62: ...es not respond Try attaching an external keyboard to a USB port on the computer If it works contact your dealer or an authorized service center as the internal keyboard cable may be loose The printer...
Page 63: ...passport on hand especially when you travel to receive the benefits from our support centers Attach your proof of purchase to the ITW passport If the country you are traveling in does not have an Ace...
Page 64: ...computer How do I turn off my computer Press the Windows key or select the Windows Start button and select the power icon Shut down You can also turn off the computer by right clicking the Windows Sta...
Page 65: ...e your Pictures folder will open by default Select Choose this folder to add the folder to the lock screen slideshow 4 Select a folder and select Remove to remove the folder from the lock screen slide...
Page 66: ...ktop and select Screen resolution How do I set the alarm Your computer can act as an alarm clock Search Alarms and then select Alarms 1 Select a name for the alarm 2 Set the time by choosing the hour...
Page 67: ...How do I install apps You can download Windows Store apps from Store You will need to have a Microsoft ID to purchase and download apps from Store I can t find apps like Notepad and Paint Where are t...
Page 68: ...osoft account and want to get one press the Windows key or select the Windows Start button Settings Accounts Sign in with a Microsoft account and follow the onscreen instructions How do I check for Wi...
Page 69: ...or messages If you receive an error message note the message and take the corrective action The following table lists the error messages in alphabetical order together with the recommended course of a...
Page 70: ...d service center for assistance Keyboard error or no keyboard connected Contact your dealer or an authorized service center Keyboard interface error Contact your dealer or an authorized service center...
Page 71: ...Provider ISP which supplies the connection between your computer and the internet You should research the ISPs available in your region not forgetting to talk to friends and family about their experi...
Page 72: ...s fast and always on internet service via a cable television line This service is generally available in large cities You can use your telephone and watch cable TV at the same time you are connected t...
Page 73: ...Mobility Wireless LAN systems allow you and other users of your home network to share access to files and devices connected to the network for example a printer or scanner Also you can share an inter...
Page 74: ...Access point router 2 Desktop computer 3 Modem 4 Printer 5 Portable computer 6 PDA Smartphone 7 Network cables RJ45 Turning on off a wireless network connection Most computers feature a Wi Fi button t...
Page 75: ...latest information and downloads Security You are probably eager to explore everything the internet has to offer In order for you to be safe online Acer has pre installed McAfee Internet Security Sui...
Page 76: ...posing a serious security risk What is malware Malicious software also known as malware is software designed to deliberately harm your computer For example viruses worms and Trojan horses are malicio...
Page 77: ...to date will not protect you from all attacks it makes it much more difficult for hackers to gain access to your system blocks many basic and automated attacks completely and might be enough to disco...
Page 78: ...otection updates Make sure you Activate it Choose strong passwords and keep them safe Passwords are a fact of life on the internet today we use them for everything from ordering flowers and online ban...
Page 79: ...t open update your security or urge you to provide information immediately or else something bad will happen Don t take the bait Do not click on a link in an email unless you specifically asked for th...
Page 80: ...ere s no such thing as a free lunch still rings true today Supposedly free software such as screen savers or smileys secret investment tricks sure to make you untold fortunes and contests that you ve...
Page 81: ...dows Updates If you have an active internet connection Windows can check for important updates for your computer and install them automatically These updates include security patches and program updat...
Page 82: ...r the region code DVDs are available for 6 regions Region code Country or region 1 USA Canada 2 Europe Middle East South Africa Japan 3 Southeast Asia Taiwan South Korea 4 Latin America Australia New...