Sony VAIO Duo 11 User Manual Download Page 212

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VAIO User Guide VAIO Duo 11 SVD1121 Series

Troubleshooting

Network / Internet

Backup / Recovery

Security

Peripheral Devices

Why can’t I write data to an SD memory card?

You cannot use SD memory cards if

Disabled

is selected for the SD memory card slot in

the BIOS setup screen.

In such a case, change the BIOS setting.

[Details]

You cannot use SD memory cards if you disable the power supply to the slot on the

VAIO

Power Management

tab in the

Power Options

window.

For how to open the

Power Options

window, refer to

Windows Help and Support

[Details]

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Summary of Contents for VAIO Duo 11

Page 1: ...th a complete version of the User Guide this manual after update User Guide this manual General information and operation instructions about your VAIO computer including support and troubleshooting information Printed documentation Quick Start Guide An overview of how to set up and get started with your VAIO computer Recovery Backup and Troubleshooting Guide Information on how to recover and back ...

Page 2: ...t Sony Corporation is not liable and will not compensate for any lost recordings made to your VAIO computer external recording media or recording devices or any relevant losses including when recordings are not made due to reasons including the computer failure or when the contents of a recording are lost or damaged as a result of the computer failure or repair undertaken to the computer Sony Corp...

Page 3: ...ng Problems on Your VAIO Computer Using VAIO Care Finding Support Information Windows 8 How to Start About the Start Screen and Menu Opening the Charms Searching Starting Apps Files or Settings Checking Currently Running Apps Switching Apps Opening the App Menus Closing Apps Downloading Apps from Windows Store Opening Windows Help and Support Activating Sleep Mode or Shutting Down Restarting Your ...

Page 4: ... to complete the update To view help files for Windows OS and app operations When you have trouble operating your VAIO computer try referring to Windows Help and Support or help files included with your apps To access Windows Help and Support open the charms and enter Help and Support in the Search box Details Go to top Connecting to the Internet You will need to connect your VAIO computer to the ...

Page 5: ...t Service Provider ISP or the manuals that came with your network devices Go to top Updating Your VAIO Computer Be sure to update your VAIO computer to enhance the computer s efficiency security and functionality Note Your VAIO computer must be connected to the Internet to download the updates To use Windows Update Windows Update enables you to make your VAIO computer more stable 1 Open the charms...

Page 6: ...a screenshot in English Design and content of the screen are subject to change Hint Alternatively search for VAIO Care on the Search charm to start VAIO Care Details The functions you can use are different from ones of VAIO Care that you can start from the VAIO Care tile on the Start screen The tile may not be displayed on the Start screen Refer to the help file included with VAIO Care for more in...

Page 7: ...the Start screen Touch operation Open the charms Details and tap Start Mouse operation Open the charms Details and click Start Keyboard operation Press the Windows key Go to top Opening the Charms Touch operation Swipe in from the right edge Mouse operation Place the pointer at the upper right corner then move the pointer down when the charms appear Keyboard operation Press the C key while holding...

Page 8: ... to top Checking Currently Running Apps Touch operation Swipe in from the left edge until a small app icon appears then drag the icon back towards the left edge Mouse operation Place the pointer at the upper left corner to show an app icon s then move the pointer down Keyboard operation Press the Tab key while holding down the Windows key Go to top Switching Apps You can switch currently running a...

Page 9: ... app icon from the left edge to the center Go to top Opening the App Menus Hint Open the app menus when an app is displayed on the computer screen App commands vary depending on apps displayed on the computer screen Touch operation Swipe up from the bottom edge Mouse operation Right click on the computer screen Keyboard operation Press the Z key while holding down the Windows key Go to top ...

Page 10: ...ard operation Press the F4 key while holding down the Alt key Go to top Downloading Apps from Windows Store You can add apps from Windows Store Internet connection is necessary to access Windows Store You also need to sign in with a Microsoft account On how to create and what you can do with the Microsoft account refer to Windows Help and Support Details 1 Show the Start screen Details and select ...

Page 11: ...Sony Corporation VAIO the VAIO logo and other Sony product or service names are trademarks or registered trademarks of Sony Corporation or any of its affiliates Windows and the Windows logo are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Wi Fi is a trademark or registered trademark of Wi Fi Alliance All other names of system produ...

Page 12: ...s Check all items packed with the product before use AC adapter Power cord Digitizer stylus Extended battery pack Noise canceling headphones Not supplied with all models Availability depends on your computer s specifications Hint No Recovery Media is included because your VAIO computer can be recovered using data stored in the hard disk drive or SSD See Recovering from the Recovery Area for more i...

Page 13: ...or Details 2 Built in front camera Details 3 Ambient light sensor Details 4 LCD screen or touch screen Details 5 Windows button 6 Optical Trackpad Details 7 Keyboard 8 Left button Details 9 Center button Details 10 Right button Details 11 Built in speakers stereo 12 VOL Volume buttons 13 Rotation lock button 14 ASSIST button Details 15 Power indicator Details 16 Charge indicator Details 17 Disc dr...

Page 14: ...d the tilt feet on the bottom of the computer Details 2 Media access indicator Memory Stick Duo Details SD memory card Details 3 Memory Stick Duo SD memory card combined slot Memory Stick Duo Details SD memory card Details Memory Stick Duo and an SD memory card cannot be inserted into the slot simultaneously 4 Headphones jack Details 5 Built in microphone monaural 6 USB port Details 7 USB port Det...

Page 15: ... 2012 Sony Corporation ...

Page 16: ...moved connector cover to the extended battery pack to keep the cover for future use 3 Tilt feet Details 4 Touch mark Details 5 Air exhaust vent 6 Built in rear camera indicator Rear camera equipped models Details 7 Built in rear camera Rear camera equipped models Details 8 Air intake vents Note The memory of your VAIO computer cannot be replaced If the battery off button is pressed while the VAIO ...

Page 17: ...rols on the Back Describes the features on the back of the VAIO computer such as connection ports 1 DC IN port Details 2 LAN port Details For details on the LAN port see Using the LAN Port Details Before connecting the cable to the LAN port unfold the tilt feet on the bottom of the computer Details Related Topic Parts and Controls on the Front Parts and Controls on the Sides Parts and Controls on ...

Page 18: ...he LAN Port Before connecting a LAN cable to the LAN port pull the port cover down as illustrated below If the port cover has disengaged If the port cover has disengaged follow the instruction below to re attach it 1 Align the cover with the edge of the port 2 Push the cover down until it clicks into place Related Topic Parts and Controls on the Back Connecting to the Internet with a Wired Connect...

Page 19: ...cations Using the Tilt Feet When using a LAN port Details or monitor port Details unfold the tilt feet With your fingertip pull up gently in the direction of the arrow as shown below If the tilt feet are detached Re attach the tilt feet as described below 1 Position the tilt feet so that the convex side will be flush with the bottom of the computer 2 Push the tilt feet onto the hinges 2012 Sony Co...

Page 20: ...n option such as OK or Cancel to select a menu item etc To double click double tap Tap the desired point on the screen twice promptly with the pen You can start an app such as a word processor or a spreadsheet program or open a file by double tapping its icon To right click press and hold down Press and hold down the upper button of the pen then tap at the desired point once Drop down menus appear...

Page 21: ...If the pen does not function correctly replace the battery Details Replace the pen s nib if the writing is not smooth or you wish to try another shape nib Details To prevent them from being swallowed keep the pen s nib and cap out of children s reach Hint Some apps sense the pressure of the pen and will change the thickness of the line accordingly Push the button of the pen near the screen to star...

Page 22: ... 1 Remove the cap from the barrel of the pen then pull out the battery 2 Insert the battery side first into the pen 3 Reattach the cap Note Do not remove the cap except for replacing the battery If you do not intend to use the pen for a while remove the battery The pen should not be used with a commercially available rechargeable battery Using a rechargeable battery may result in battery leakage a...

Page 23: ...rations Notifications Replacing the Nib Digitizer stylus supplied models Replace with a new nib supplied if the writing is not smooth or you wish to try another shape nib 1 Grasp the tip of the pen then pull out straight 2 Check the direction of the new nib and insert it into the barrel of the pen Note For replacement nibs contact an authorized Sony service support center 2012 Sony Corporation und...

Page 24: ...The charging time may vary depending on operating conditions 1 Plug your VAIO computer into an AC outlet Details Hint The charging time varies depending on ambient temperature Note that at a low ambient temperature it takes longer time to charge the battery pack Open the desktop Details and select the battery icon such as on battery or plugged in in the desktop notification area to check the built...

Page 25: ...use your VAIO computer temporarily you can use Sleep mode To extend the battery life use Sleep mode frequently If you do not intend to use the computer for an extended period of time turn off the computer Resuming the computer from Sleep mode is faster than from booting up the computer Decrease the LCD brightness of the computer screen Details Turn down the volume of the speakers and headphones De...

Page 26: ... while not in use If it is left unused for an extended period of time the battery power may be depleted It is recommended that you recharge the battery pack before use About battery life Battery life varies depending on usage and settings About battery deterioration and replacement The battery pack is consumable The capacity gradually declines through repeated cycles of recharging and discharging ...

Page 27: ...are function is disabled 1 The primary battery pack charges to about 80 of its battery capacity then the extended battery pack starts charging 2 The extended battery pack charges to about 80 of its battery capacity then the primary battery pack starts charging to 100 3 The extended battery pack starts charging to 100 The battery power of the extended battery pack is used first Note When the extend...

Page 28: ...r cord into an AC outlet 2 3 Plug the cable from the AC adapter 3 into the DC IN port 4 on your VAIO computer Note Do not plug more than one device into the same AC outlet The shape of the AC adapter varies depending on the model you purchased Make sure that the power plug is firmly plugged into your VAIO computer Hint You can purchase a power strip with a surge protector to help prevent damage to...

Page 29: ...wer indicator light turns on in green Your VAIO computer is turned on and Windows starts after a while Note If you press and hold down the Power button for more than four seconds your VAIO computer will not turn on Press the Power button lightly and release it immediately when the power indicator light turns on Hint By default your VAIO computer automatically enters Sleep mode after a certain peri...

Page 30: ... the charms Details and select Settings 4 Select Power and Shut down After a short time your VAIO computer automatically turns off and the green power indicator light turns off Before closing the LCD screen lid make sure the power indicator is off Note An improper shutdown may cause loss of unsaved data or cause your VAIO computer to malfunction To disconnect your VAIO computer completely from an ...

Page 31: ...otifications Restarting Your VAIO Computer After changing the settings or installing an app on your VAIO computer you may be required to restart the computer 1 Save your data and close all running apps 2 Open the charms Details and select Settings 3 Select Power and Restart Your VAIO computer will restart Related Topic Turning on Your VAIO Computer Shutting Down Your VAIO Computer 2012 Sony Corpor...

Page 32: ...ator light turns on or blinks differently according to conditions Lit in orange The battery pack is charging Turns off when charging is completed Blinks in orange along with the green power indicator The battery pack is running out of power Normal mode Blinks fast in orange A battery error has occurred due to a failed battery pack etc Related Topic Charging the Battery Pack Checking the Battery Ch...

Page 33: ...ill turn off automatically Doing this will erase all unsaved data Close the LCD screen lid and leave the computer unused for a few seconds To return to Normal mode 1 Press the Power button Note Your VAIO computer does not return to Normal mode with the Windows button By default your VAIO computer automatically enters Hibernate mode when the battery pack is running out of power However depending on...

Page 34: ...ardware and Sound and Power Options 3 Select your desired power plan 4 If you want to change the power plan settings select Change plan settings on the right of your desired power plan in the Power Options window By selecting Change advanced power settings you can change the advanced settings Refer to Windows Help and Support for more information on the power plan settings Details Hint The power s...

Page 35: ...e any other AC adapter as it may cause a malfunction Do not connect the AC adapter to a power conversion device such as a travel power converter It may cause overheating or a malfunction If the AC adapter cable becomes damaged or broken do not use it Notes on turning on your VAIO computer Because your VAIO computer contains magnetic components keep magnetic storage media such as floppy disks away ...

Page 36: ...ices depending on the type and number of connected USB devices If you cannot place the computer into Sleep mode disconnect all USB devices and try again If your VAIO computer enters Sleep mode when Windows or the computer is unstable it may not resume from Sleep mode The following operations are recommended Before placing your VAIO computer into Sleep mode save your files and exit all running apps...

Page 37: ...vely tap on the Optical Trackpad twice quickly To right click With the pointer on your desired item or object press the right button 4 once Depending on the location of the pointer you can display various shortcut menus To drag With the pointer on your desired item or object press the left button once and while holding down the button move your finger on the Optical Trackpad To drag and drop Drag ...

Page 38: ... can disable the tapping function to avoid unintentional clicks caused by a light touch on the Optical Trackpad during the keyboard operations 1 Start VAIO Control Center Details and select Mouse and Keyboard 2 Select Details under Built in Pointing Devices 3 Select the Button tab 4 Clear the Enable Tapping check box 5 Select OK Related Topic Using the Optical Trackpad Enabling Disabling the Optic...

Page 39: ...according to your preference The more you decrease the sensitivity the slower the pointer speed becomes The more you increase the sensitivity the faster the pointer speed becomes 1 Start VAIO Control Center Details and select Mouse and Keyboard 2 Select Details under Built in Pointing Devices 3 Select the Pointer tab 4 Drag the POINTER SPEED slider to adjust the speed 5 Select OK Related Topic Usi...

Page 40: ...Notifications Enabling Disabling the Optical Trackpad You can enable disable the Optical Trackpad on your VAIO computer 1 Press and hold down the Fn key and press the F1 key Each time you press the keys the Optical Trackpad is enabled disabled Related Topic Using the Optical Trackpad Disabling the Tapping Function on the Optical Trackpad Adjusting the Optical Trackpad Sensitivity 2012 Sony Corpora...

Page 41: ...rnails or if you wear gloves If tapping triggers an unintentional operation make sure that no other parts of your body are in contact with the touch screen The surface of the touch screen may get hot This is normal and does not indicate a malfunction Even though the surface of the touch screen is tempered glass it could still become damaged Treat it with adequate care If it breaks small granular s...

Page 42: ...sired file icon slide to another folder window or app icon and then lift your finger off the screen You can move or copy a file with this motion Advanced operations You can make a simple motion gesture with your fingers on the touch screen to operate your VAIO computer The response to a gesture varies depending on the apps To right click touch and hold Touch and hold the desired point on the touch...

Page 43: ...de your finger in short distance in the direction that the screen does not scroll You can select an item such as an app tile or a picture Related Topic How to Use the Pen Digitizer stylus supplied models 2012 Sony Corporation ...

Page 44: ...uch screen equipped models Changing the DPI to enlarge the text and icon size enables you to operate the touch screen easier 1 Open Control Panel Details and select Customize Desktop and Make text and other items larger or smaller 2 Select the desired settings from the options on the screen and Apply 3 If a message appears and recommends signing out select Log off now 4 Sign in again The text font...

Page 45: ...ons Notifications Notes on Using the Touch Screen Touch screen equipped models Before using the touch screen read the following precautions for correct use Do not push the touch screen roughly Gentle touches always work as your VAIO computer is equipped with a capacitive touch screen Keep the touch screen clean for good touch sensitivity Dirt may cause damage or a malfunction 2012 Sony Corporation...

Page 46: ...1 Right click on the desktop Details and select Screen resolution 2 Select the current screen resolution next to Resolution and move the slider to change the screen resolution Note You may not be able to play high resolution videos depending on the amount of video memory on your VAIO computer In such a case lower the screen resolution Do not change the display resolution while using video image ap...

Page 47: ...nd from a device connected to the HDMI output port you need to change the sound output device For detailed instructions see Changing the Sound Output Device Details Hint The HDMI output port on your VAIO computer is compliant with the High bandwidth Digital Content Protection HDCP standard and capable of encrypting the transmission channel of digital video signals for the purpose of copyright prot...

Page 48: ...the projector and then press the Enter key Details The screen image of the computer is displayed on the external display or the projector 4 If necessary connect the external display or the projector to the headphones jack on your VAIO computer 5 with a speaker cable 4 not supplied Note Some external displays and projectors may not support some of the resolutions your VAIO computer can use If your ...

Page 49: ...u disconnect a display cable not supplied while only an external display is selected as the display output it is hard to operate your VAIO computer because the computer screen is blank To switch the display output to the computer screen press the Fn F7 keys twice then the Enter key The display switch may become unavailable or your VAIO computer may become unstable during video playback Exit the vi...

Page 50: ...d external displays Note If you set different colors on each display do not expand a single window across two displays or your app may not work properly Your external display may not support the Multiple Monitors function Certain apps may not be compatible with the Multiple Monitors settings High screen resolution and high color depth may not be displayed correctly Set fewer colors or a lower reso...

Page 51: ...D screen 1 Grasp the top center edge of the LCD screen with your hand and gently push it down to the end Note Observe the following when raising or folding the LCD screen Be careful not to catch your finger in the LCD screen Make sure other people and objects are out of range of slide motion Do not exert excessive pressure on the LCD screen Do not fold the LCD screen by pushing the VAIO logo stand...

Page 52: ...ed models The LCD screen touch screen is made of reinforced glass to implement high durability however treat the screen with care as it is not 100 unbreakable In case the screen breaks into small pieces be careful not to cut yourself on the pieces of broken glass Touch screen equipped models Do not leave the LCD screen facing the sun This could damage the LCD screen Be sure to block direct sunligh...

Page 53: ...educe the volume using the Fn key 1 Press the F3 key while holding down the Fn key The volume is turned down To increase the volume using the Fn key 1 Press the F4 key while holding down the Fn key The volume is turned up Hint You can press the Fn F2 keys to turn off the speakers and headphones Press the Fn F2 keys once more to turn on the volume You can also press the Fn F4 keys to turn on the vo...

Page 54: ...peakers or headphones to your VAIO computer 1 Connect external speakers to the headphones jack Details with a speaker cable not supplied Note Turn down the volume of the speakers before turning them on The noise canceling function is not effective for sound output through external speakers or third party headphones Hint Refer to the manual that came with your speakers or headphones Related Topic A...

Page 55: ...er sound from If there is no check mark next to the icon select it and Set Default 5 Select OK To change the sound rate and bit depth The sound rate and bit depth of the digital audio output signal should be set according to your digital audio device Follow these steps 1 Open Control Panel Details and select Hardware and Sound 2 Select Sound 3 Select the Playback tab 4 Select the HDMI device or OP...

Page 56: ... on each device and app from Control Panel 1 Open Control Panel Details and select Hardware and Sound 2 Select Adjust system volume under Sound 3 Move the slider under Device or Applications up and down to your desired volume level When the volume is turned off select Deactivate muting to turn on the volume When the volume is low turn the volume up with the slider Related Topic Adjusting the Speak...

Page 57: ...e for sound output to the HDMI output Details 3 Turn on the TV and set its input to the HDMI input 4 Turn on the home theater receiver or surround sound decoder device and set its input to the HDMI input 5 Plug one end of an HDMI cable to the HDMI input port on the home theater receiver or surround sound decoder device and the other end to the HDMI output port on your VAIO computer Hint You can ad...

Page 58: ...ar Phase With xLOUD Clear Phase you can enjoy high quality sound which is not only powerful but natural and clear 1 Start VAIO Control Center Details and select Sound Quality 2 Select xLOUD Clear Phase in Sound Effects Note xLOUD Clear Phase works only on sound output from the built in speakers Simultaneous use of xLOUD Clear Phase and Dolby Home Theater v4 is not possible Related Topic Adjusting ...

Page 59: ...n is disabled Right click off in the desktop notification area and enable the noise canceling function Hint When the noise canceling function does not seem to be working unplug the noise canceling headphones and then plug them back again If you feel that the noise canceling function is less effective you can adjust the effect of the function Right click on in the desktop notification area and adju...

Page 60: ...g function is less effective or that ambient noise is even louder depending on the type of noise or the degree of quietness in your environment In such a case disable the noise canceling function Use of a mobile phone may cause radio interference to the noise canceling headphones When using the headphones keep mobile phones away from the headphones Be sure to take off the noise canceling headphone...

Page 61: ...f your external drive into an AC outlet 1 2 Plug one end of a USB cable 3 not supplied into the USB port 2 and the other end to the external drive Details Note Be sure to connect an external drive to a power source with an AC adapter if supplied Hint You may need to install a driver depending on the external drive you use In addition procedures to connect and use an external drive vary depending o...

Page 62: ...ommunication apps The built in camera indicator light is on while the built in camera is in use Hint The apps installed on your VAIO computer vary depending on the computer s configurations Front 1 Front camera indicator 2 Front camera 3 Built in microphone monaural Bottom 1 Rear camera indicator Rear camera equipped models 2 Rear camera Rear camera equipped models Note Using the front camera and ...

Page 63: ... the built in camera as it may cause poor quality images Do not let direct sunlight enter the lens of the built in camera regardless of your VAIO computer s power state as it may cause the camera to malfunction Care and cleaning of the built in camera If the area on and around the built in camera is soiled gently wipe it with a soft cloth such as a lens cleaning cloth Do not rub the area too hard ...

Page 64: ...a LAN cable not supplied Connect one end of a LAN cable to the LAN port on the computer and the other end to your network For information on peripheral devices required for LAN access ask your Internet Service Provider ISP or refer to the manual that came with your modem For information on how to connect your VAIO computer to the network refer to your ISP s instructions or the manual that came wit...

Page 65: ... of Internet connection services are available You can select from among the services according to your preference for example communication speed or a usage fee For detailed information on a variety of connection services contact Internet Service Providers ISPs Fiber to the Home FTTH Cable modem Digital Subscriber Line DSL Satellite Dial up Related Topic Connecting to the Internet with a Wired Co...

Page 66: ...e Internet be sure to use a cable with Network or Ethernet writing on it You cannot access LAN networks if Disabled is selected for the LAN port in the BIOS setup screen In such a case change the BIOS setting Details Do not plug a telephone cable into the LAN port on your VAIO computer If the LAN port is connected to the following networks or telephone lines high electric current to the port may c...

Page 67: ...f technology used Refer to the specifications to find out about the configuration of the computer IEEE 802 11a Frequency band 5 GHz Exclusive to models compliant with the IEEE 802 11a b g n standard IEEE 802 11b g Frequency band 2 4 GHz The IEEE 802 11g standard provides higher speed communications than the IEEE 802 11b IEEE 802 11n Frequency band 2 4 GHz 5 GHz For models compliant with the IEEE 8...

Page 68: ...tails entry window appears enter the security key as required and select OK Note that security keys are case sensitive Note On IEEE 802 11a b g n equipped models when only the 2 4 GHz Wi Fi function is enabled your VAIO computer cannot connect to a 5 GHz Wi Fi access point Also when only the 5 GHz Wi Fi function is enabled the computer cannot connect to a 2 4 GHz Wi Fi access point On IEEE 802 11b...

Page 69: ...cations by following these steps 1 Open the charms Details and select Settings 2 Select the network icon 3 Select the desired access point and Disconnect Note Do not disable the Wi Fi function while accessing remote documents files or resources as it may result in data loss Related Topic About the Wi Fi R Wireless LAN Standards Starting Wi Fi R Wireless LAN Communications Notes on Using the Wi Fi ...

Page 70: ...C settings screen 4 Change the Wi Fi setting under Wireless devices to Off Hint To enable the Wi Fi function turn off Airplane mode and change the Wi Fi setting under Wireless devices to On To disable all wireless functions turn on Airplane mode The wireless function s whose setting is on will be enabled when you turn off Airplane mode When any wireless function is enabled the WIRELESS indicator l...

Page 71: ... each other on Wi Fi The security key is assigned to each access point by default Make sure the default security key has been changed to protect data from unauthorized use If you cannot find the default security key refer to the manual that came with your access point If you enter a wrong security key follow these steps to re enter the security key 1 Open the charms Details and select Settings 2 S...

Page 72: ...EE 802 11n 2 4 GHz may be affected by interference when used with an IEEE 802 11b product Also IEEE 802 11g and IEEE 802 11n automatically lower the transfer rate to maintain compatibility with an IEEE 802 11b product The transfer rate may be regained by changing the channel settings of your access point To stop the Wi Fi function abruptly turn off your VAIO computer The WLAN standard includes the...

Page 73: ...r a mouse You can transfer data between these devices without cables at a range of up to 33 feet 10 meters in an open area One BLUETOOTH device can connect with up to seven devices via wireless network to exchange data When a device requires connection to another device it sends out an inquiry to neighboring BLUETOOTH devices If any device responds to the inquiry the two devices can connect with e...

Page 74: ...some time for your VAIO computer to find the device If your device does not appear in the list repeat the procedure to ready the device for connection for example pressing the button for connection Depending on the BLUETOOTH device the procedure to establish connection may vary Refer to the manual that came with the device for the procedure Hint For details on the operations open Windows Help and ...

Page 75: ...owing these steps 1 Open the charms Details and select Settings 2 Select Change PC settings in the lower right corner 3 Select Wireless in the left pane of the PC settings screen 4 Change the Bluetooth setting under Wireless devices to Off Hint When Airplane mode is Off the WIRELESS indicator light on your VAIO computer stays on Related Topic About the BLUETOOTH R Function Communicating with Anoth...

Page 76: ...lps you prevent unwanted anonymous BLUETOOTH devices from accessing your VAIO computer The first time two BLUETOOTH devices communicate a common passcode a password required for authentication should be identified to register both devices Once a device is registered there is no need to re enter the passcode For details open Windows Help and Support Details and enter BLUETOOTH in the search box Rel...

Page 77: ...evice configuration Apps in use Radio conditions Communications may be cut off depending on radio conditions If your VAIO computer is compliant with BLUETOOTH high speed technology and you intend to use it for high speed communications enable both the wireless LAN and BLUETOOTH functions on the computer Large files may occasionally be corrupted during continuous transfer due to limitations of the ...

Page 78: ...automatically detects the movement and rotates the computer screen to portrait or landscape orientation depending on the computer orientation Navigation assistance using the built in digital compass The built in digital compass provides navigation assistance on compatible apps by detecting the direction your VAIO computer is facing App operation using the built in gyro sensor The built in gyro sen...

Page 79: ...n and not work correctly In this case use your VAIO computer in landscape orientation Notes on using the built in digital compass The built in digital compass works by detecting a magnetic direction Do not rely solely on the location information the built in digital compass provides Especially at the following locations the accuracy of the digital compass can be easily affected by magnetic interfe...

Page 80: ...tion Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications About One Touch NFC NFC supported models ワンタッチとは NFC 近距離無線通信技術機能を利用した機器接続機能ですワンタッチに対応したソニー製品を指定の場所にタッチするだけで手軽にデータ通信ができますワンタッチを使ってヘッドホンやスピーカー携帯電話スマートフォンなどのさまざまな機器とVAIOを手軽に接続できます 2012 Sony Corporation undefined ...

Page 81: ... Use Windows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Connecting Headphones with One Touch NFC NFC supported models ワンタッチ NFC 対応機器をVAIOにタッチするだけで手軽に機器を接続できます手順未定 2012 Sony Corporation undefined ...

Page 82: ... Touch NFC NFC supported models VAIOはお買い上げ時の設定ではワンタッチ NFC が有効になっています次の方法でNFC機能を無効にすることができます 1 チャームを表示し Details 設定を選択する 2 画面右下の PC 設定の変更を選択する 3 PC 設定画面左側のワイヤレスを選択する 4 ワイヤレスデバイスの NFC をオフにするヒントワンタッチ NFC を使用するには機内モードのワイヤレス通信を停止する場合はオンにしますをオフワイヤレスデバイスの NFC をオンにします機内モードのワイヤレス通信を停止する場合はオンにしますをオフにするとワイヤレス機能の設定が有効になり WIRELESSランプが点灯します機内モードについて詳しくは Windows ヘルプとサポートをご覧くださ ...

Page 83: ...cription Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Notes on One Touch NFC NFC supported models In some countries or regions using the NFC function may be restricted by the local regulations 緊急でNFC機能を停止させる必要がある場合には VAIOの電源を切ってください 2012 Sony Corporation undefined ...

Page 84: ... the volume press the Fn F3 keys To increase the volume press the Fn F4 keys Fn F5 F6 Press the button repeatedly to adjust the LCD brightness of your computer screen Details To decrease lighting intensity press the Fn F5 keys To increase lighting intensity press the Fn F6 keys Fn F7 Switches the display output to an external display Press the Fn F7 keys several times to select the desired display...

Page 85: ... LCD Brightness You can adjust the LCD brightness 1 Press the Fn F5 key or Fn F6 keys To decrease lighting intensity keep pressing the Fn F5 keys To increase lighting intensity keep pressing the Fn F6 keys Hint The LCD brightness setting is retained even after your VAIO computer is turned off and restarted Related Topic Adjusting the LCD Brightness Automatically Combinations and Functions with the...

Page 86: ...T button starts VAIO Care While the computer is off the ASSIST button starts VAIO Care Rescue Mode VAIO Care Rescue Mode Recover or maintain your system can be used to recover the computer in case of emergency for example when Windows does not start Note If the VAIO Care Rescue Mode screen is displayed and five minutes pass without any operation your VAIO computer automatically turns off Related T...

Page 87: ...tions Notifications Customizing Your VAIO Computer VAIO Control Center allows you to access system information and to change settings of various kinds of functions such as display and sounds 1 Start VAIO Control Center Details 2 Select your desired item and change the settings Hint Some of the items will not be visible if you sign in as a user without administrative rights 2012 Sony Corporation un...

Page 88: ...equipped TV with an HDMI cable Details 2 Turn on the TV 3 Start VAIO Control Center Details and select Image Quality 4 Select Details in External Display Resolution 5 On the Select Resolution tab select the desired resolution and Apply After a few seconds the selected resolution is applied 6 If the computer image does not fit the displayable region of the TV select the Adjust Resolution tab to adj...

Page 89: ...ternet Connections Settings Backup Recovery Security Other Operations Notifications Viewing the System Information You can view the system information of your VAIO computer 1 Start VAIO Care Desktop Details 2 Select About Your VAIO and System information The system information of your VAIO computer is displayed 2012 Sony Corporation undefined ...

Page 90: ...utomatically 1 Start VAIO Control Center Details and select Image Quality 2 Enable disable the automatic adjustment setting in Display Brightness Hint During the setup or recovery process the automatic brightness adjustment function may not work and the LCD brightness may change regardless of ambient light intensity Ambient light intensity is measured by the ambient light sensor Blocking the ambie...

Page 91: ...ack reaches the end of its life If the battery life has become short replace the battery pack with a new one specified by Sony Refer to the help file for more information on battery charge status and capacity decrease 1 Start VAIO Control Center Details and select Power and Battery 2 Select Details in Battery Detailed battery pack information such as charging capacity is displayed Hint Enable the ...

Page 92: ...nd select Mouse and Keyboard 2 Change the keyboard backlight settings in Keyboard Backlight The settings window appears Follow the on screen instructions to change the settings Hint You can set the keyboard backlight to automatically turn on and off according to ambient light intensity If you enable this function you can also set a time period to turn off the keyboard backlight after inactivity of...

Page 93: ...rdware 2 Enable the USB Charging setting 3 Connect a USB device to the USB port with the mark printed around it If charging does not start even when you connect a USB device to the USB port that supports USB charging disconnect and connect the device Note With the USB charging settings enabled power consumption when your VAIO computer is off or in Hibernate mode or Sleep mode increases because the...

Page 94: ...Operations Notifications Entering Characters with Touch Screen Operations Touch screen equipped models You can operate the on screen Touch Keyboard with touch screen operations for text entry 1 Open the desktop Details and select the Touch Keyboard icon in the desktop notification area Hint The on screen Touch Keyboard appears automatically when you touch a text field 2012 Sony Corporation undefin...

Page 95: ...mode 1 Start VAIO Control Center Details and select Hardware 2 Enable disable the setting in Rapid Wake Note With Rapid Wake disabled your working data is not saved on the built in storage device when the computer enters Sleep mode Therefore if the computer is turned off during Sleep mode because for example the battery pack runs out of power or the computer is disconnected from an AC power source...

Page 96: ...re the USB printer is compatible with your version of Windows Before disconnecting USB speakers from your VAIO computer stop DVD or music playback or turn off the computer If you disconnect the USB speakers during playback it may cause a malfunction For information on how to remove a USB device refer to the manual that came with the device To protect your VAIO computer and or USB devices from dama...

Page 97: ...t portable and versatile IC recording media especially designed for exchanging and sharing digital data with compatible products such as digital cameras and other devices Because it is removable it can be used for external data storage For the latest information about Memory Stick visit http www sony net memorycard Related Topic Compatible Memory Stick Inserting Removing Memory Stick Formatting Me...

Page 98: ...ng Memory Stick Micro M2 be sure to insert it into an M2 Duo adaptor If you insert the media directly into the Memory Stick Duo slot without the adaptor you may not be able to remove it from the slot Your VAIO computer has been tested and found compatible with any Sony branded Memory Stick of up to 32 GB available as of May 2012 However Memory Stick compatibility is not guaranteed in all cases Exc...

Page 99: ... you insert Memory Stick into the slot If Memory Stick cannot be inserted easily remove it gently and verify you are inserting it in the proper direction Be sure to hold Memory Stick with the arrow pointing in the correct direction as you insert it into the slot To avoid damaging your VAIO computer or the media do not force Memory Stick into the slot if you cannot insert it smoothly Hint When you ...

Page 100: ...ting This could cause a malfunction 1 Locate the Memory Stick slot Hint The Memory Stick slot on your computer also works as an SD memory card slot 2 Carefully slide Memory Stick into the slot until it clicks into place Details 3 Open Computer Details 4 Right click the Memory Stick icon and select Format The Format Memory Stick window appears 5 Select Restore device defaults The size of the alloca...

Page 101: ...ic electricity or electrical noise may disturb the card When carrying Memory Stick be sure to put it in its case to avoid static electricity Before using Memory Stick with a device other than a computer such as a digital camera or a portable audio format initialize Memory Stick using the device Some devices may not support the file format for computers and show you a message that recommends you to...

Page 102: ...ll appear in the Computer window Details after you insert the card into the slot Note Be careful not to insert an SD memory card with wrong orientation If you force it into the slot upside down the slot may be damaged Refer to the manual that came with the SD memory card for more information The SD memory card icon will not appear in the Computer window Details until you insert the card into the s...

Page 103: ...ory card be sure to put it in its case to avoid static electricity Before using an SD memory card with a device other than a computer such as a digital camera or a portable audio format initialize the SD memory card using the device Some devices may not support the file format for computers and show you a message that recommends you to format the SD memory card In this case copy data from the card...

Page 104: ...mation on the Windows password Details 1 Open the charms Details and select Settings 2 Select Change PC settings in the lower right corner 3 Select Users in the left pane of the PC settings screen 4 Select Create a password or Change your password 5 Follow the on screen instructions to enter your password Note Do not forget your password Write down the password and keep it in a secure place Hint Y...

Page 105: ...d follow these steps Trend Micro 1 Make sure your VAIO computer is connected to the Internet 2 Start Trend Micro Titanium Maximum Security Details 3 Follow the on screen instructions McAfee 1 Make sure your VAIO computer is connected to the Internet 2 Start McAfee Internet Security or McAfee Total Protection Details 3 Follow the on screen instructions Kaspersky Internet Security 1 Make sure your V...

Page 106: ...ty tab and change the Change TPM State setting to Enable 4 Press the or key to select Boot and change the External Device Boot setting to Enabled 5 Change the boot device order to put Internal Hard Disk Drive in Boot Priority before External Device 6 Press the or key to select Exit select Exit Setup and then press the Enter key 7 When the confirmation prompt appears after your VAIO computer restar...

Page 107: ...ssword Details to prevent unauthorized users from changing the TPM settings Notes on data management with the TPM The TPM security feature on your VAIO computer does not ensure complete security of your data and hardware Sony assumes no liability for any problems and damage arising out of your use of or inability to use the TPM Back up your data on the TPM or the built in storage device before sen...

Page 108: ...g the BIOS function 1 Connect an external device to your VAIO computer 2 Press the ASSIST button while your VAIO computer is off The VAIO Care Rescue Mode screen appears 3 Select Start from media USB device optical disc The booting process from the external device starts Note Disconnect all devices from your VAIO computer except for the external device from which you intend to boot up Some devices...

Page 109: ...setup Enter a password if it has already been set The BIOS setup screen appears 3 Press the or key to select the Security tab select Set Machine Password or Set User Password and then press the Enter key The password entry screen appears 4 Enter the password and press the Enter key To change the password enter the current password and a new password The password can be set up to 32 alphanumeric ch...

Page 110: ...are Rescue Mode screen appears 2 Select Start BIOS setup Enter a password if it has already been set The BIOS setup screen appears 3 Press the or key to select the Security tab select Set Machine Password or Set User Password and then press the Enter key The password entry screen appears 4 Leave the Enter New Password and Confirm New Password fields blank and press the Enter key 5 Press the or key...

Page 111: ...IST button while your VAIO computer is off The VAIO Care Rescue Mode screen appears 2 Select Start BIOS setup Enter a password if it has already been set The BIOS setup screen appears 3 Press the or key to select the Advanced tab 4 Press the or key to select your desired built in device and press the Enter key 5 Press the or key to select Disabled or Enabled and press the Enter key When you select...

Page 112: ... Intel R Anti Theft Technology follow these steps to enable the setting 1 Press the ASSIST button while your VAIO computer is off The VAIO Care Rescue Mode screen appears 2 Select Start BIOS setup Enter a password if it has already been set The BIOS setup screen appears 3 Press the or key to select the Advanced tab 4 Select Intel R AT Support System and press the Enter key 5 Press the or key to se...

Page 113: ...e into more than one partition may have various advantages such as separating the system files from your data files Your VAIO computer has only one partition C drive as the factory default setting If you want to store data in another partition such as D drive change the partition size and create a new partition For more information on how to create partitions see Creating Partitions Details Some m...

Page 114: ...pen Control Panel Details select System and Security and select Create and format hard disk partitions under Administrative Tools If the User Account Control window appears select Yes Hint If you are signed in to your VAIO computer as a standard user you may be prompted to enter an administrator name and password 2 Right click the C drive and select Shrink Volume 3 Enter the size of the partition ...

Page 115: ...without a built in optical disc drive connect an external optical disc drive not supplied to the computer Details If an AC adapter or a power cable is supplied plug it into a power source 1 Create Recovery Media if you have not yet created it Details 2 Insert the Recovery Media into the optical disc drive or connect a USB flash drive not supplied to the USB port on your VAIO computer while the com...

Page 116: ... might lose various data stored on your built in storage device To restore the lost data its backup copy is needed It is strongly recommended that you back up your data regularly If you can start Windows back up and restore your data with the Windows feature To use the feature open Control Panel and select System and Security and File History Related Topic About Types of Backup Backing Up Your Dat...

Page 117: ...back up a system image to optical discs such as Blu ray Disc or DVD disc For details on how to create a system image refer to Windows Help and Support Details Note We will not restore or compensate for any lost or damaged data under any circumstances including failure of your VAIO computer Create Recovery Media soon after purchasing your VAIO computer In the event that you cannot make a backup cop...

Page 118: ...ous state depending on when the restore point was created Typically restore points are created automatically for example when you install a driver However we recommend that you create a new restore point manually before installing any apps or drivers on your VAIO computer Refer to Windows Help and Support for information on creating a restore point Details Related Topic Restoring Your Data with VA...

Page 119: ...rage device can be easily accessed by unauthorized users using Recovery Media and this app Therefore after using the app be sure to set the power on or hard disk password enable the Windows hard disk drive encryption feature and keep the Recovery Media in a secure place to protect rescued files from unauthorized access To restore copyright protected data such as music files organized by digital me...

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Page 121: ... a USB flash drive to the USB port on your VAIO computer while the computer is in Normal mode 2 Turn off your VAIO computer 3 Press the ASSIST button to display the VAIO Care Rescue Mode screen and select Start from media USB device optical disc Follow the on screen instructions until the Choose an option screen appears 4 Select Troubleshoot Advanced options and System Restore 5 Select your operat...

Page 122: ... Restore Tool window appears 4 Select Next If the User Account Control window appears select Yes Hint If you are signed in to your VAIO computer as a standard user you may be prompted to enter an administrator name and password 5 Follow the on screen instructions Note To restore copyright protected data such as music files organized by digital media playback apps use a backup tool specified by the...

Page 123: ...u have formatted the C drive by mistake Which apps should I use to recover or refresh my VAIO computer or create Recovery Media Use the following apps VAIO Care Creating Recovery Media Checking your computer hardware VAIO Care Rescue Mode Recover or maintain your system Recovering your VAIO computer Rescuing backing up your data Erasing all the data on your built in storage device Windows Recovery...

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Page 125: ...ned Confirm the following list for details of which settings are retained and which data is erased after you run Refresh your PC Settings retained after you refresh your VAIO computer The following settings will be retained after you run Refresh your PC Library settings User accounts local domain Live ID and group memberships Domain settings Windows Update settings Start screen and lock screen bac...

Page 126: ...be prompted to enter an administrator name and a password 4 Select Advanced Tools Restore and recovery and Create Recovery Media 5 Read the on screen instructions carefully and select Next 6 Follow the on screen instructions Note It may take some time to display the current status of the procedure Do not eject or disconnect the media while creating Recovery Media as doing so may result in a failur...

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Page 128: ...computer is off The VAIO Care Rescue Mode screen appears 2 Select Recover or maintain your system Follow the on screen instructions until the Choose an option screen appears 3 Select Troubleshoot then Recovery and maintenance Follow the on screen instructions until the VAIO Care Rescue Mode Recover or maintain your system screen appears Hint If the display language selection window appears select ...

Page 129: ... your VAIO computer while the computer is in Normal mode 2 Turn off your VAIO computer 3 Press the ASSIST button to display the VAIO Care Rescue Mode screen and select Start from media USB device optical disc Follow the on screen instructions until the Choose an option screen appears 4 Select Troubleshoot then Recovery and maintenance Follow the on screen instructions until the VAIO Care Rescue Mo...

Page 130: ...ecovery process Do not stop the recovery process until the process is complete If you have forgotten the password and cannot start the recovery process contact an authorized Sony service support center to reset it A reset fee will be charged Notes on apps Recovering your VAIO computer can restore only the preinstalled apps The app s that has been installed on your own or the data you have created ...

Page 131: ...the data for the system recovery is stored To check the volume of the recovery area follow these steps 1 Open the charms Details and select Search 2 Select Apps and enter Explorer in the Search box 3 Select Windows Explorer and then select Computer in the left pane of the window 4 Select Computer on the menu bar and Manage 5 Select Disk Management under Storage in the left pane The volume of the r...

Page 132: ...at you use the most Overview 1 Tiles Select tiles to start apps etc You can add and arrange tiles to suit your preference 2 Charms Search apps and files and find various computer settings including devices and wireless related items To show the Start screen Touch operation Touch screen equipped models Open the charms Details and tap Start Mouse operation Open the charms Details and click Start Key...

Page 133: ...earch apps and files and find various computer settings including devices and wireless related items Touch operation Touch screen equipped models Swipe in from the right edge Mouse operation Place the pointer at the upper right corner then move the pointer down when the charms appear Keyboard operation Press the C key while holding down the Windows key Related Topic About the Start Screen and Menu...

Page 134: ...ettings You can search apps files or settings on the charms and then start your desired apps files or settings To search and start them open the charms Details select Search and follow these steps 1 Select Apps Files or Settings 2 Enter a keyword in the Search box 3 Select your desired app or file Related Topic Opening the App Menu Checking Currently Running Apps Closing Apps Switching Apps Downlo...

Page 135: ...e Start screen Details Touch operation Touch screen equipped models Swipe in from the left edge until a small app icon appears then drag the icon back towards the left edge Mouse operation Place the pointer at the upper left corner to show an app icon s then move the pointer down Keyboard operation Press the Tab key while holding down the Windows key Related Topic Searching Starting Apps Files or ...

Page 136: ... are currently running Touch operation Touch screen equipped models Display currently running apps Details touch your desired app icon and swipe in from the left edge Mouse operation Display currently running apps Details and drag your desired app icon from the left edge to the center Related Topic Searching Starting Apps Files or Settings Opening the App Menu Checking Currently Running Apps Closi...

Page 137: ...e app menu Hint Open the app menu when an app is displayed on the computer screen App commands vary depending on the app that is currently displayed on the computer screen Touch operation Touch screen equipped models Swipe up from the bottom edge Mouse operation Right click on the computer screen Keyboard operation Press the Z key while holding down the Windows key Related Topic Searching Starting...

Page 138: ...play your desired app on the computer screen and swipe your finger from the top center edge to the bottom edge Mouse operation Display your desired app on the computer screen place the pointer at the top center edge to change the pointer into the hand pointer and drag the app to the bottom center edge Keyboard operation Press the F4 key while holding down the Alt key Related Topic Searching Starti...

Page 139: ...nternet connection is necessary to access Windows Store You also need to sign in with a Microsoft account On how to create and what you can do with the Microsoft account refer to Windows Help and Support Details 1 Show the Start screen Details and select the Store tile 2 Select your desired app 3 Follow the on screen instructions to download and install the app Related Topic Searching Starting App...

Page 140: ... Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Opening Control Panel You can open Control Panel by following these steps 1 Open the charms Details and select Search 2 Select Apps 3 Enter Control Panel in the Search box 4 Select Control Panel 2012 Sony Corporation undefined ...

Page 141: ... Internet Connections Settings Backup Recovery Security Other Operations Notifications Opening Windows Help and Support You can open Windows Help and Support by following these steps 1 Open the charms Details and select Search 2 Select Apps 3 Enter Help and Support in the Search box 4 Select Help and Support 2012 Sony Corporation undefined ...

Page 142: ...ettings Backup Recovery Security Other Operations Notifications Activating Sleep Mode or Shutting Down Restarting Your VAIO Computer You can place your VAIO computer into Sleep mode or shut down restart the computer by following these steps 1 Open the charms Details and select Settings 2 Select Power and Sleep Shut down or Restart 2012 Sony Corporation undefined ...

Page 143: ... Switching User Accounts You can switch to another user account by following these steps 1 Show the Start screen Details and select an account name at the upper right corner of the computer screen 2 Select your desired account name Hint To create a new user account open the charms Details and select Settings Select Change PC settings in the lower right corner and select Users in the left pane 2012...

Page 144: ...net Connections Settings Backup Recovery Security Other Operations Notifications Opening the Desktop You can access the desktop from a tile just like an app Open the desktop by following the instruction below 1 Show the Start screen Details and select the Desktop tile Related Topic About the Start Screen and Menu 2012 Sony Corporation undefined ...

Page 145: ...h as important notices or update programs to keep your VAIO computer up to date Through the Internet VAIO Update automatically detects the update programs that are necessary for enhancing your computer s performance or new software that is available and let you download and install with simple steps 1 Start VAIO Update Details and follow the on screen instructions Hint You can also start VAIO Upda...

Page 146: ...just by pressing the ASSIST button and search for appropriate measures if you have any problem 1 Press the ASSIST button while your VAIO computer is on VAIO Care starts Refer to the help file included with VAIO Care for more information Hint Pressing the ASSIST button while your VAIO computer is off starts VAIO Care Rescue Mode VAIO Care Rescue Mode can be used to recover the computer in case of e...

Page 147: ...ith Active Clip you can easily clip an image displayed on the computer screen You can save the image you clipped and use it in the document you are editing with other apps 1 Press and hold down the Fn key and press the numeric 1 key to start Active Clip Hint Alternatively put the supplied pen digitizer stylus close to the LCD screen and press the lower button of the pen to start Active Clip Relate...

Page 148: ...to other apps To download Note Anytime for VAIO 1 Open the charms Details and select Search 2 Select Store under the Search box 3 Enter Note Anytime for VAIO in the Search box Follow the on screen instructions to download the app To use Note Anytime for VAIO 1 Start Note Anytime for VAIO Details Hint Alternatively put the supplied pen digitizer stylus close to the LCD screen and press the lower bu...

Page 149: ... be connected to the Internet to download the updates Windows Update Windows Update enables you to make your VAIO computer more stable 1 Open the charms Details and select Search 2 Select Settings and enter Windows in the Search box 3 Select Windows Update from the list and follow the on screen instructions to complete the updates VAIO Update VAIO Update automatically notifies you of new updates a...

Page 150: ...tom on the back panel of the computer inside the back panel or inside the battery compartment on the original VAIO box The model number is located at the lower right corner of the display on the VAIO computer Other websites You can also find useful information at the following Web sites Sony products http www sony net http www sony net electronics Operating system online support website For Micros...

Page 151: ... Connections Settings Backup Recovery Security Other Operations Notifications About the Software License This product contains software owned by Sony and licensed by third parties Use of such software is subject to the terms and conditions of license agreements enclosed with this product Related Topic Read This First 2012 Sony Corporation undefined ...

Page 152: ...t cloth and then wipe remaining moisture away with a dry cloth Do not use solvents such as benzine acetone alcohol thinner or commercially available cleaners as these may cause damage to the surface or coating of your VAIO computer Use a blower to blow off debris and dust underneath the keys keycaps Do not remove any keycap from the keyboard Do not use a vacuum cleaner as it may cause a malfunctio...

Page 153: ...r VAIO computer uses high frequency radio signals and may cause interference to radio or TV reception If this occurs move the computer a suitable distance away from the radio or TV Ergonomic considerations Whenever possible you should attempt to take account of the following ergonomic considerations Furniture and posture Sit in a chair with good back support Adjust the level of the chair so your f...

Page 154: ...omputer Moving the computer that is turned on may cause a hard disk malfunction Be sure to disconnect all cables connected to the computer before moving it Do not drop or hit your VAIO computer Even a slight shock or vibration may cause a hard disk malfunction Do not place your VAIO computer in an unstable position 2012 Sony Corporation ...

Page 155: ...is normal and does not indicate a malfunction The amount of heat generation varies depending on external devices or apps in use If your VAIO computer or the AC adapter becomes extraordinarily hot turn off the computer unplug the AC adapter remove the battery pack if it is removable and then contact an authorized Sony service support center Power source Do not place heavy objects on the power cord ...

Page 156: ...in storage device is damaged the data cannot be restored To prevent losing data you should be careful when handling your VAIO computer To avoid damaging your built in storage device Do not subject your VAIO computer to sudden movements Keep your VAIO computer away from magnets Do not place your VAIO computer in a location subject to mechanical vibration or in an unstable position Do not turn off t...

Page 157: ...nited States and other countries ArcSoft and the ArcSoft logo are registered trademarks of ArcSoft Inc ArcSoft WebCam Companion is a trademark of ArcSoft Inc AMD the AMD Arrow logo ATI and combinations thereof Radeon AMD Phenom AMD Turion AMD Athlon AMD Virtualization AMD V are trademarks of Advanced Micro Devices Inc SD Logo is a trademark SDHC Logo is a trademark SDXC Logo is a trademark The Exp...

Page 158: ...u have any problem operating your VAIO computer try these suggestions before contacting an authorized Sony service support center or your local Sony dealer directly 1 See other sections in this on screen manual 2 Start VAIO Care and perform necessary operations 3 Visit the VAIO online support website and find necessary information Related Topic Keeping Your VAIO Computer in Optimum Condition VAIO ...

Page 159: ...aving through the use of computers and office equipment The program backs the development and dissemination of products with functions that effectively reduce energy consumption For detailed information on the ENERGY STAR Program visit the following websites http www energystar gov USA http www eu energystar org Europe This computer is designed in compliance with the ENERGY STAR standards and deli...

Page 160: ...ices Why is my VAIO computer running slowly and the CPU clock frequency low while the computer is running on battery power While your VAIO computer is running on battery power the CPU clock frequency is reduced for power conserving purposes which causes the computer to run slowly This is normal and does not indicate a malfunction 2012 Sony Corporation undefined ...

Page 161: ... button for three to five seconds with a thin straight object such as a paper clip Wait about five minutes and then put all cables and devices back in place and turn on the computer again Before using your VAIO computer for the first time you need to connect the computer to a power source with the AC adapter Check that you are using the supplied Sony AC adapter For your safety use only the genuine...

Page 162: ...n or the power button does not work the power indicator light blinks fast Your VAIO computer may not recognize the battery pack In this case push and hold the battery off button for three to five seconds with a thin straight object such as a paper clip If the problem persists contact an authorized Sony service support center and replace the battery pack with a new one specified by Sony 2012 Sony C...

Page 163: ... in order Note that following these procedures may cause working data to become corrupted Disconnect all peripheral devices such as a printer or a USB device and your VAIO computer from the network if any Press and hold down the Power button for more than four seconds and make sure the power indicator light is off Then turn on your VAIO computer again If the problem persists reset the battery pack...

Page 164: ...municating with a peripheral device or the network Windows does not allow you to turn off the computer In addition some peripheral device drivers for the peripheral devices do not support the feature to force the computer to shut down If the computer screen freezes press the Ctrl Alt Delete keys select Shut down in the lower right corner of the computer screen and then select Shut down If your VAI...

Page 165: ...net Backup Recovery Security Peripheral Devices Why does my VAIO computer automatically turn off When the battery pack is running out of power your VAIO computer automatically enters Hibernate mode and eventually turns off Connect the AC adapter to the computer or charge the battery pack 2012 Sony Corporation undefined ...

Page 166: ...oes not enter Hibernate mode To place your VAIO computer into Hibernate mode disable Rapid Wake in the Rapid Wake window in VAIO Control Center Details If the computer still does not go into Hibernate mode select Change advanced power settings in the Power Options window then check if Allow hybrid sleep under Sleep is set to Off If it is set to On change it to Off Details 2012 Sony Corporation und...

Page 167: ...s may have been changed from the factory default settings Press the ASSIST button while your VAIO computer is off to display the VAIO Care Rescue Mode screen then select Start BIOS setup Press the or key to select the Security tab select Factory Default and then press the Enter key When the confirmation prompt appears press the Enter key and restart the computer If a message appears even after you...

Page 168: ...Peripheral Devices Why can t I use the Optical Trackpad The Optical Trackpad is disabled Press the Fn F1 keys to enable the Optical Trackpad Details Alternatively start VAIO Control Center Details then enable the Optical Trackpad Make sure that the Enable Tapping check box is selected in the settings window Details 2012 Sony Corporation undefined ...

Page 169: ...ardware Software Network Internet Backup Recovery Security Peripheral Devices How do I disable the Optical Trackpad Press the Fn F1 keys to disable the Optical Trackpad Details Alternatively start VAIO Control Center Details then disable the Optical Trackpad 2012 Sony Corporation undefined ...

Page 170: ...bleshooting Hardware Software Network Internet Backup Recovery Security Peripheral Devices How do I avoid unintentional clicks caused by a light touch on the Optical Trackpad To avoid unintentional operation disable the tapping function Details 2012 Sony Corporation undefined ...

Page 171: ...t for a while before moving the pointer again If the pointer still does not move press the Ctrl Alt Delete keys select Shut down in the lower right corner of the computer screen and then select Shut down If the problem persists press and hold down the Power button or slide the Power switch to the right for more than four seconds Turning off the computer with the Ctrl Alt Delete keys the Power butt...

Page 172: ...ld I do if my VAIO computer screen freezes Restart your VAIO computer Press the Ctrl Alt Delete keys select Shut down in the lower right corner of the computer screen and then select Restart If the problem persists press and hold down the Power button for more than four seconds or slide the Power switch to the right for more than four seconds 2012 Sony Corporation undefined ...

Page 173: ...e indicator light is off you can enter the letters and symbols printed on the keys Press the Num Lk key to turn the Num Lock indicator light on or off Details Check if the Caps Lock indicator light is on or off When the indicator light is on characters typed will appear in uppercase or lowercase if you also hold down the Shift key When the indicator light is off characters typed will appear in low...

Page 174: ...l Devices What should I do if my keyboard configuration is wrong The language layout of your keyboard is labeled on the packaging box If you choose a different regional keyboard when you complete the Windows setup the key configuration will be mismatched To change the keyboard configuration refer to Windows Help and Support 2012 Sony Corporation undefined ...

Page 175: ...ternal display Press the Fn F7 keys several times to select your desired display output and then press the Enter key Details If you wait for a while and the computer screen remains blank follow the procedures below Press and hold down the Power button for more than four seconds check if the power indicator light is off and then turn on your VAIO computer If the problem persists press and hold down...

Page 176: ...mory to display high resolution videos In such a case lower the resolution of the LCD screen Details If you have selected to use an external display using the Fn F7 keys and the external display is disconnected from your VAIO computer the computer screen may be unable to display the video In such a case stop video playback press the Fn F7 keys to select the computer screen as the display output an...

Page 177: ...ange the display resolution and colors If you have set the display output to both the computer screen and an external display change the display output to either of them Some videos may not be displayed smoothly depending on the type or bit rate of videos Lowering the screen resolution may improve video playback performance Details If data access to a memory card is in progress the media access in...

Page 178: ... displayed on my TV screen or external display connected to the HDMI output port Reconnect the HDMI cable not supplied Details Make sure you are using an HDCP compliant display The copyright protected content is not displayed on a non HDCP compliant display Change the screen resolution of the connected TV or external display Details Images may appear on the screen 2012 Sony Corporation undefined ...

Page 179: ...ery Security Peripheral Devices How do I change the LCD brightness Press the Fn F5 or Fn F6 keys to adjust the LCD brightness of your VAIO computer Details To adjust the LCD brightness of the connected external display such as a computer display or a TV use the brightness control on the external display 2012 Sony Corporation undefined ...

Page 180: ...are Software Network Internet Backup Recovery Security Peripheral Devices What should I do if no image is displayed on my external display or TV screen Press the Fn F7 keys several times to select your desired display output and then press the Enter key Details 2012 Sony Corporation undefined ...

Page 181: ...pheral Devices What should I do if some items do not fit on the computer screen Check that the text size is set to 100 If not some items for example an app menu may not be displayed correctly depending on the apps you are using Refer to Windows Help and Support for more information on how to change the text size Details 2012 Sony Corporation undefined ...

Page 182: ...nition videos such as those recorded with the AVCHD digital video camcorder Playing high definition videos requires substantial hardware resources such as CPU GPU or system memory performance on your VAIO computer During the video playback some operations and or functions may become unavailable and sound interruptions dropped frames and playback failure may occur depending on the configuration of ...

Page 183: ...ecurity Peripheral Devices What should I do if sound interruptions occur during video or audio playback Sound interruptions may occur when the CPU load is high In this case reduce the CPU load by exiting all running apps other than a playback app or by disabling unnecessary audio effects applied to playback 2012 Sony Corporation undefined ...

Page 184: ...heral Devices What should I do if I do not hear sound from a digital audio device connected to the digital output port such as the HDMI output port To output sound from a digital audio device connected to the digital output port on your VAIO computer you need to change the sound output to the digital audio device Details 2012 Sony Corporation undefined ...

Page 185: ... does not work Check if your microphone is selected as a recording device Open Control Panel Details and select Hardware and Sound Select Sound and check if there is a check mark on your desired microphone icon on the Recording tab If not select the icon and Set Default If the icon is not displayed make sure the microphone is properly connected to your VAIO computer 2012 Sony Corporation undefined...

Page 186: ...heral Devices What should I do if I hear microphone feedback from speakers when using my microphone Microphone feedback may occur when your microphone receives the sound from a sound output device such as speakers Keep the microphone away from a sound output device Turn down the volume of the speakers and the microphone 2012 Sony Corporation undefined ...

Page 187: ...tails When the volume is turned off select Deactivate muting to turn on the volume When the volume is minimized turn up the volume When connecting external speakers or headphones check the following Make sure external speakers or headphones are properly connected to your VAIO computer Details If external speakers require external power make sure the speakers are securely connected to an AC outlet ...

Page 188: ...not work correctly when another camera app is running Exit the current app before starting another You may not be able to use another camera app that uses the built in camera while using the gesture function The viewfinder may show some noise for example horizontal streaks when you are viewing a rapid moving object This is normal and does not indicate a malfunction If the problem persists restart ...

Page 189: ...ardware Software Network Internet Backup Recovery Security Peripheral Devices Why is the video input from the built in camera suspended momentarily The video input may be suspended momentarily if A shortcut key with the Fn key is used The CPU load increases 2012 Sony Corporation undefined ...

Page 190: ...rnet Backup Recovery Security Peripheral Devices Why are captured images poor in quality Images captured under fluorescent light may contain light reflections A dark portion in captured images may contain noise The area on and around the built in camera is soiled Clean the area Details 2012 Sony Corporation undefined ...

Page 191: ... interruptions The effect settings on your app may cause dropped frames Refer to the help file included with the app for more information There may be more app running than your VAIO computer can handle Exit the apps that you are not currently using This problem may occur while your VAIO computer is running on the power saving plan which reduces the CPU performance Check the current power plan Det...

Page 192: ... problem occurs when you use the built in camera under fluorescent lights due to a mismatch between the lighting output frequency and the shutter speed To reduce flicker noise change the direction of your VAIO computer so that you can adjust the direction of the built in camera Some apps offer adjustable parameters such as brightness or power frequencies to eliminate flicker noise 2012 Sony Corpor...

Page 193: ...vices to On To use the Wi Fi function on your VAIO computer you need to configure the Wi Fi settings Check the Wi Fi settings of the computer Details Make sure the wireless device is enabled in the BIOS setup screen If Disabled is selected for the wireless device in the BIOS setup screen you cannot use the wireless function In such a case select Enable Details If a connection utility app supplied ...

Page 194: ...twork Internet Backup Recovery Security Peripheral Devices What should I do if I do not know the SSID or security key for the access point You can find the key in the setting screen of your access point Refer to the manual that came with your access point for more information 2012 Sony Corporation undefined ...

Page 195: ... to refuse communication with a device whose SSID is set to ANY and the SSID of your VAIO computer or the access point is set to ANY When the access point is in stealth mode For more information refer to the manual that came with your access point or consult your Wi Fi service provider Make sure your VAIO computer and access point are connected to one another Details Connection capability is affec...

Page 196: ...ccess point Wait for a while and try again Change the channel setting of your access point By changing the channel interference on your wireless network may be reduced and data transfer speed may improve If access point channel interference occurs data transfer speed may be reduced If your access point interferes with other access points change the access point channel Refer to the manual that cam...

Page 197: ...interface of my VAIO computer If MAC address filtering of your access point is enabled register the MAC address of your VAIO computer in the setup screen of the access point Otherwise the computer cannot connect to the access point Open Command Prompt Details enter ipconfig all and then press the Enter key You can find the physical address MAC address in the Physical Address field under Wireless L...

Page 198: ...re the WIRELESS indicator light on your VAIO computer is on When the WIRELESS indicator light is off you cannot use the BLUETOOTH function Make sure the BLUETOOTH function is enabled Open the charms Details and select Settings Select Change PC settings in the lower right corner then select Wireless in the left pane Turn off Airplane mode and change the Bluetooth setting under Wireless devices to O...

Page 199: ... device and your VAIO computer has been properly performed Some BLUETOOTH devices require authentication pairing before establishing connection with another device Perform the authentication process before connecting to such devices Make sure that your VAIO computer allows BLUETOOTH devices to find the computer Select arrow in the desktop notification area Details right click the BLUETOOTH icon an...

Page 200: ...nabled Open the charms Details and select Settings Select Change PC settings in the lower right corner then select Wireless in the left pane Turn off Airplane mode and change the Bluetooth setting under Wireless devices to On Check the BLUETOOTH settings Open Control Panel Details and select Hardware and Sound and Devices and Printers Right click the computer icon and select Bluetooth settings and...

Page 201: ...33 feet 10 meters due to obstacles between the devices radio wave quality ambient environment that includes existence of walls and materials of such walls or apps in use In such a case move the computer away from obstructions or closer to the device Check that the BLUETOOTH function of the device you want to communicate with is on and the device is not in the power saving mode Check that the BLUET...

Page 202: ...of a BLUETOOTH standard employed on the BLUETOOTH device with which you want to communicate is not the same version as the one employed on your VAIO computer the communication speed may become slower If your VAIO computer is compliant with BLUETOOTH high speed technology and the following two conditions are met high speed communications are available However some BLUETOOTH profiles do not support ...

Page 203: ...Security Peripheral Devices Why can t I use the BLUETOOTH R function when I sign in to my VAIO computer as a user with a standard user account The BLUETOOTH function may not be available to a user with a standard user account on your VAIO computer Sign in to the computer as a user with administrative rights 2012 Sony Corporation undefined ...

Page 204: ...are Software Network Internet Backup Recovery Security Peripheral Devices Why can t I use BLUETOOTH R devices when I switch users If you switch users without signing out from your system BLUETOOTH devices will not work Be sure to sign out before switching users 2012 Sony Corporation undefined ...

Page 205: ...side an elevator or a room built with ferrous materials such as iron frames or reinforced concrete Near a reinforced concrete structure such as a footbridge or an airport or a train station concourse Near or inside a train or a car Near a transformer on the ground or high voltage power lines Near a metallic product such as a metal frame desk or metallic furniture Near a material that has a high le...

Page 206: ...en rotation may be disabled Press the rotation lock button on your VAIO computer to enable disable the rotation The screen rotation is disabled while your VAIO computer is connected to an external display If you connect the computer to an external display while using the computer in portrait orientation the computer screen automatically changes to landscape horizontal orientation 2012 Sony Corpora...

Page 207: ...ッチマーク部分とVAIO本体のタッチマーク部分ができるだけ近づくように対応機器の位置を変えてくださいそれでも反応しない場合はワンタッチ NFC 対応機器の位置を数ミリずらすか対応機器をいったんVAIOから離して10秒以上待ってから再度タッチしてくださいワンタッチ NFC 対応機器が通信できる状態になっているか確認してくださいワンタッチ NFC 対応機器によっては機器側で操作が必要な場合があります詳しくは対応機器に付属の取扱説明書をご覧ください NFC機能を有効にしてくださいチャームを表示し Details 設定を選択してください画面右下の PC 設定の変更を選択して表示された画面左側のワイヤレスを選択してください機内モードのワイヤレス通信を停止する場合はオンにしますをオフワイヤレスデバイスの NFC をオンにしてください 2012...

Page 208: ...eshooting Hardware Software Network Internet Backup Recovery Security Peripheral Devices What should I do if I cannot charge the device connected to the USB port that supports USB charging Make sure that the USB Charging setting is enabled Details 2012 Sony Corporation undefined ...

Page 209: ... sure the status of your printer is displayed as online or ready Then make sure the printer settings are correctly configured as instructed in the manual that came with the printer Make sure your printer is set to Set as Default Printer Refer to Windows Help and Support for more information Details Make sure your printer is compatible with Windows installed on your VAIO computer Make sure your pri...

Page 210: ...tall a USB driver for the USB device before connecting the device Refer to the manual that came with the USB device for more information Try using another USB port on your VAIO computer The USB driver could be installed to the specific port you used the first time you connected the device USB hubs may prevent the USB device from working because of a power distribution failure We recommend you conn...

Page 211: ... cannot use Memory Stick if Disabled is selected for the Memory Stick slot in the BIOS setup screen In such a case change the BIOS setting Details You cannot use Memory Stick if you disable the power supply to the slot on the VAIO Power Management tab in the Power Options window For information on how to open the Power Options window refer to Windows Help and Support Details 2012 Sony Corporation ...

Page 212: ...rd You cannot use SD memory cards if Disabled is selected for the SD memory card slot in the BIOS setup screen In such a case change the BIOS setting Details You cannot use SD memory cards if you disable the power supply to the slot on the VAIO Power Management tab in the Power Options window For how to open the Power Options window refer to Windows Help and Support Details 2012 Sony Corporation u...

Page 213: ...twork Internet Backup Recovery Security Peripheral Devices Why can t I write data to a memory card Some types of memory cards are equipped with an erasure prevention switch to protect data from unintentional erasure or overwriting Make sure the erasure prevention switch is off 2012 Sony Corporation undefined ...

Page 214: ... do if I forget the Windows password The Windows password is case sensitive Check your password and enter again Log on using a user account that has system administrator privileges to reset your password If you forget all passwords for system administrator accounts you cannot reset any Windows passwords You need to perform system recovery Details 2012 Sony Corporation undefined ...

Page 215: ...fter I enter a wrong power on password three times consecutively Press and hold down the Power button for more than four seconds and check if the power indicator light is off Then restart your VAIO computer and enter the correct password The password is case sensitive so be sure to check letters for the current case before you enter the password If you forget the power on password you cannot start...

Page 216: ...word to start my VAIO computer If you forget the password Details you cannot start your VAIO computer When you forget your user password Enter the machine password to reset the user password at the BIOS setup screen When you forget your machine password The password needs to be reset and a fee will be charged To reset the password contact an authorized Sony service support center 2012 Sony Corpora...

Page 217: ...ails Restore your VAIO computer from a system image backup if you have created the backup Refer to Windows Help and Support for more information Details If the problem persists follow the instructions in Refreshing Your VAIO Computer to reinstall the operating system Details If the problem persists after you refresh your VAIO computer follow the instructions in Recovering from the Recovery Area to...

Page 218: ...nostics to identify problems on your VAIO computer With the app you can check if the computer hardware a CPU a memory module and a built in storage device needs to be replaced To start VAIO Hardware Diagnostics select Tools and VAIO Hardware Diagnostics in VAIO Care Rescue Mode Recover or maintain your system Follow the instructions in Recovering from the Recovery Area to recover your VAIO compute...

Page 219: ...damage If the discs are not clean clean them and try recovering your VAIO computer again If you cannot recover your VAIO computer from the recovery area restart the computer and recover the computer from the recovery area again or use Recovery Media If you cannot recover your VAIO computer using a USB optical drive or USB flash drive connect the drive to another USB port or to the USB port that is...

Page 220: ...edia Try the suggestions below Download and install the latest updates using VAIO Update Details Restart your VAIO computer And then try to create Recovery Media again If an AC adapter is supplied with an external optical disc drive plug the AC adapter into a power source Try other reliable media If the problem persists visit the VAIO online support website for further assistance 2012 Sony Corpora...

Page 221: ...es Back Back to Top How to Use Troubleshooting Hardware Software Network Internet Backup Recovery Security Peripheral Devices How do I create Recovery Media You can create Recovery Media using VAIO Care Details 2012 Sony Corporation undefined ...

Page 222: ...puter from the recovery area Recover your VAIO computer from Recovery Media if you have used apps to modify the recovery area installed a different operating system from the preinstalled one or formatted the built in storage device without using VAIO Care Rescue Mode Recover or maintain your system If the problem persists visit the VAIO online support website for further assistance 2012 Sony Corpo...

Page 223: ...e Software Network Internet Backup Recovery Security Peripheral Devices How can I restore my VAIO computer system to its factory default settings There are two ways to recover your VAIO computer system from Recovery Media Details and from the recovery area Details 2012 Sony Corporation undefined ...

Page 224: ...al Devices How can I reinstall the original apps and drivers You can restore the preinstalled apps and drivers using VAIO Care To restore them start VAIO Care Details and then select Advanced Tools Restore and recovery and Reinstall Applications and Drivers Refer to the help file included with VAIO Care for more information 2012 Sony Corporation undefined ...

Page 225: ...ernet Backup Recovery Security Peripheral Devices What should I do if VAIO Care Rescue Mode starts when I turn on my VAIO computer You may have accidently pressed the ASSIST button rather than the Power button Exit VAIO Care Rescue Mode and locate the Power button on your VAIO computer 2012 Sony Corporation undefined ...

Page 226: ...uld I do if my game software does not work or it keeps crashing Check the website of the game if there are any patches or updates to download Make sure you have installed the latest video driver software On some VAIO computer models the graphics memory is shared with the system The optimal graphics performance in such a case is not guaranteed 2012 Sony Corporation undefined ...

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Sony VAIO Duo 11, User Manual

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