VAIO User Guide
Troubleshooting
What should I do if my VAIO computer becomes
unstable (Windows starts)?
Try the suggestions below:
Start
VAIO Care
Restore computer system files.
Use the restore point that you created before your VAIO computer becomes unstable.
Uninstall an app or a driver if your VAIO computer has become unstable after you
installed the app or the driver.
Reinstall the preinstalled apps or drivers on your VAIO computer if such apps or
drivers have not been working properly.
Restore your VAIO computer from a system image backup if you have created the
backup. Refer to
Windows Help and Support
for more information.
If the problem persists, follow the instructions in
Refreshing Your VAIO Computer
to reinstall the operating system.
If the problem persists after you refresh your VAIO computer, follow the instructions in
Recovering from the Recovery Area
to recover the computer.
The computer may not support the refresh function depending on the model you
purchased.
If you have not yet created Recovery Media, create the Recovery Media.
Be sure to make a backup copy of your valuable data before recovering your VAIO
computer. Refer to
Windows Help and Support
for more information.
Note
Recovering your VAIO computer will delete all the data on the built-in storage
device.
© 2013 Sony Corporation
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