Sony SVE11135CXB VAIO User Manual Download Page 274

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VAIO User Guide

Troubleshooting

Network / Internet

Backup / Recovery

Security

Peripheral Devices

Keyboard

What should I do if I cannot enter certain characters with my keyboard?

What should I do if my VAIO computer screen freezes?

What should I do if my keyboard configuration is wrong?

What should I do if the pointer does not move?

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Summary of Contents for SVE11135CXB VAIO

Page 1: ... if you encounter any problems or have any questions about your VAIO computer Read This First Visit the VAIO support website that provides up to date information on your VAIO computer http esupport sony com US VAIO USA http www sony ca support Canada English http fr sony ca support Canada French http esupport sony com LA VAIO Latin American area http esupport sony com BR VAIO Brazil 2013 Sony Corp...

Page 2: ...enu Store Display Internet Power Windows Troubleshooting How to Use Windows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Windows 8 The Basics 2013 Sony Corporation 2 Search ...

Page 3: ...op VAIO computer Troubleshooting How to Use Windows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Parts Description 2013 Sony Corporation 3 Search ...

Page 4: ...r VAIO computer Memory module Supplied items Troubleshooting How to Use Windows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Setup 2013 Sony Corporation 4 Search ...

Page 5: ... LAN Wi Fi Internet Store Troubleshooting How to Use Windows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Network Internet 2013 Sony Corporation 5 Search ...

Page 6: ...ower USB BLUETOOTH CD DVD BD HDMI Internet Microphone Peripheral device Speakers Wi Fi Troubleshooting How to Use Windows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Connections 2013 Sony Corporation 6 Search ...

Page 7: ...Service and support Touch pad BIOS Button Camera HDMI Memory module Microphone Password Power Security Speakers VAIO computer Troubleshooting How to Use Windows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Settings 2013 Sony Corporation 7 Search ...

Page 8: ...y Service and support Backup Button Partition Refresh VAIO computer Troubleshooting How to Use Windows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Backup Recovery 2013 Sony Corporation 8 Search ...

Page 9: ...VAIO computer Internet Service and support Troubleshooting How to Use Windows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Security 2013 Sony Corporation 9 Search ...

Page 10: ... in storage device Help and Support Memory card Partition Touch pad VAIO computer Troubleshooting How to Use Windows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Other Operations 2013 Sony Corporation 10 Search ...

Page 11: ...lied items Important notice Read this first Service and support VAIO computer Troubleshooting How to Use Windows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Notifications 2013 Sony Corporation 11 Search ...

Page 12: ...blems or have any questions about your VAIO computer Visit the VAIO support website that provides up to date information on your VAIO computer http esupport sony com US VAIO USA http www sony ca support Canada English http fr sony ca support Canada French http esupport sony com LA VAIO Latin American area http esupport sony com BR VAIO Brazil 2013 Sony Corporation 12 Search ...

Page 13: ...y vary depending on the model or options you selected The apps described in this manual may not be preinstalled on your VAIO computer Supplied manuals The following manuals are supplied with your VAIO computer On screen documentation User Guide Introduction Version Details A preinstalled manual with limited information of your VAIO computer focused on support and Internet connection The User Guide...

Page 14: ...s whether based on tort contract or otherwise arising out of or in connection with this manual the software or other information contained herein or the use thereof In the manual the TM or R marks are not specified Sony Corporation reserves the right to make any modification to this manual or the information contained herein at any time without notice The software described herein is governed by t...

Page 15: ...Opening the App Menu Many apps have app menus that you can use to control your app Follow the instructions below to open the app menu Searching Starting Apps Settings or Files You can search apps files or settings on the charms and then start your desired apps files or settings Switching Apps You can switch between apps that are currently running Switching User Accounts You can switch to another u...

Page 16: ...he Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Help and Support Opening Windows Help and Support You can open Windows Help and Support by following these steps 2013 Sony Corporation 16 Search ...

Page 17: ...ortcuts to apps the desktop and websites that you use the most Opening Control Panel You can open Control Panel by following these steps Opening the Charms You can open the charms to search for apps and files share content play content on other devices or print and set up your VAIO computer Opening the Desktop You can access the desktop from a tile just like an app Open the desktop by following th...

Page 18: ...Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Store Installing Apps from Windows Store You can install apps from Windows Store Switching User Accounts You can switch to another user account by following these steps 2013 Sony Corporation 18 Search ...

Page 19: ...ng the Desktop You can access the desktop from a tile just like an app Open the desktop by following the instruction below You might be looking for the following topics Changing the LCD Brightness Changing the Resolution Size of the Screen Image Changing the Resolution Size of the Screen Image on an HDMI Connected Device Connecting a TV with an HDMI Input Port Connecting an External Display or Pro...

Page 20: ...cs About a Security Key for Wi Fi R Wireless LAN About the Internet Connection Services About the Network LAN About the Wi Fi R Wireless LAN Standards Connecting to the Internet with a Wired Connection Disabling the Wi Fi R Wireless LAN Function Launching the Web Browser WEB Button WEB Button equipped models Notes on Using the Wi Fi R Wireless LAN Function Starting Wi Fi R Wireless LAN Communicati...

Page 21: ...leep mode or shut down restart the computer by following these steps You might be looking for the following topics Changing the Rapid Wake Sleep Mode Settings Charge Indicator Status List Charging the Battery Pack Connecting a Power Source Installing Removing the Battery Pack Notes on Sleep Mode Notes on Using the Power Source Restarting Your VAIO Computer Selecting a Power Plan Shutting Down Your...

Page 22: ...s 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Windows Opening Windows Help and Support You can open Windows Help and Support by following these steps 2013 Sony Corporation 22 Search ...

Page 23: ...uttons and indicator lights Parts and Controls on the Sides Describes the features on the sides of the VAIO computer such as connection ports You might be looking for the following topics About the ASSIST Button Adding and Removing Memory Modules Booting Your VAIO Computer from External Devices Checking Supplied Items Customizing Your VAIO Computer Keeping Your VAIO Computer in Optimum Condition V...

Page 24: ...harged even while you are using your VAIO computer when the computer is connected to a power source Installing Removing the Battery Pack Install the battery pack into the battery compartment of your VAIO computer You might be looking for the following topics Changing the Rapid Wake Sleep Mode Settings Charge Indicator Status List Checking the Battery Charge Capacity Extending the Battery Life Note...

Page 25: ...tion Details Installing Removing the Battery Pack Install the battery pack into the battery compartment of your VAIO computer Shutting Down Your VAIO Computer Properly shut down your VAIO computer to avoid losing unsaved data Turning on Your VAIO Computer Turn on your VAIO computer to start Windows Carefully read the precautions in Notes on Using the Power Source before turning on Details You migh...

Page 26: ... before use Notes on Adding and Removing Memory Modules Before adding or removing memory modules read the following precautions thoroughly Setting Up an Appropriate Work Environment This topic describes where to or not to place your VAIO computer and ergonomic instructions You might be looking for the following topics About the ASSIST Button Booting Your VAIO Computer from External Devices Customi...

Page 27: ...ving Memory Modules If you want to increase your computer s speed or improve performance when running programs simultaneously increase the amount of memory by installing optional memory modules Notes on Adding and Removing Memory Modules Before adding or removing memory modules read the following precautions thoroughly You might be looking for the following topics Viewing the System Information 20...

Page 28: ... Windows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Supplied items Checking Supplied Items Check all items packed with the product before use 2013 Sony Corporation 28 Search ...

Page 29: ...ckup Recovery Security Other Operations Notifications Apps Installing Apps from Windows Store You can install apps from Windows Store You might be looking for the following topics Closing Apps Opening the App Menu Searching Starting Apps Settings or Files Switching Apps Switching User Accounts Viewing Running Apps 2013 Sony Corporation 29 Search ...

Page 30: ...he Network LAN The network LAN enables you to connect your VAIO computer to the Internet and transfer data between the computer and other devices About the Wi Fi R Wireless LAN Standards Wi Fi allows your VAIO computer to connect to a network through a wireless connection Connecting to the Internet with a Wired Connection Before using the Internet you need to sign up with an Internet Service Provi...

Page 31: ...are available About the Wi Fi R Wireless LAN Standards Wi Fi allows your VAIO computer to connect to a network through a wireless connection Disabling the Wi Fi R Wireless LAN Function You can disable the Wi Fi function by following these steps Notes on Using the Wi Fi R Wireless LAN Function Before using the Wi Fi function read the following precautions for correct use Starting Wi Fi R Wireless L...

Page 32: ...fore using the Internet you need to sign up with an Internet Service Provider ISP and set up devices required for connecting your VAIO computer to the Internet Disabling the Wi Fi R Wireless LAN Function You can disable the Wi Fi function by following these steps Installing Apps from Windows Store You can install apps from Windows Store Launching the Web Browser WEB Button WEB Button equipped mode...

Page 33: ...cription Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Store Installing Apps from Windows Store You can install apps from Windows Store You might be looking for the following topics Switching User Accounts 2013 Sony Corporation 33 Search ...

Page 34: ...ound output devices such as speakers or headphones to your VAIO computer Connecting a High Quality Digital Sound Output Device between Your VAIO Computer and a TV You can connect a high quality home theater receiver or other surround sound decoder devices between your VAIO computer and a TV using an HDMI connection Connecting an External Microphone Microphone jack equipped models You can connect a...

Page 35: ...ons Battery Installing Removing the Battery Pack Install the battery pack into the battery compartment of your VAIO computer You might be looking for the following topics Changing the Rapid Wake Sleep Mode Settings Charge Indicator Status List Charging the Battery Pack Checking the Battery Charge Capacity Extending the Battery Life Notes on Using the Battery Pack 2013 Sony Corporation 35 Search ...

Page 36: ...n HDMI cable not supplied Connecting an External Display or Projector You can connect an external display such as a computer display or a projector to your VAIO computer with a display cable not supplied Notes on the LCD screen Read the following precautions for correct use of the LCD screen Selecting Display Modes You can switch the display output between the computer screen and an external displ...

Page 37: ...ription Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Headphones Connecting External Speakers or Headphones You can connect external sound output devices such as speakers or headphones to your VAIO computer 2013 Sony Corporation 37 Search ...

Page 38: ...he Network LAN The network LAN enables you to connect your VAIO computer to the Internet and transfer data between the computer and other devices About the Wi Fi R Wireless LAN Standards Wi Fi allows your VAIO computer to connect to a network through a wireless connection Connecting to the Internet with a Wired Connection Before using the Internet you need to sign up with an Internet Service Provi...

Page 39: ...p Recovery Security Other Operations Notifications Optical digital output Connecting a High Quality Digital Sound Output Device between Your VAIO Computer and a TV You can connect a high quality home theater receiver or other surround sound decoder devices between your VAIO computer and a TV using an HDMI connection 2013 Sony Corporation 39 Search ...

Page 40: ...before connection Details Installing Removing the Battery Pack Install the battery pack into the battery compartment of your VAIO computer You might be looking for the following topics Changing the Rapid Wake Sleep Mode Settings Charge Indicator Status List Charging the Battery Pack Entering Sleep Mode Shutting Down or Restarting Notes on Sleep Mode Notes on Using the Power Source Restarting Your ...

Page 41: ...ther Operations Notifications USB Charging a USB Device You can charge a USB device even while your VAIO computer is off in Hibernate mode or Sleep mode by enabling the USB charging settings Connecting a USB Device You can connect a Universal Serial Bus USB device such as a mouse floppy disk drive speaker or printer to your VAIO computer 2013 Sony Corporation 41 Search ...

Page 42: ... the BLUETOOTH R Function You can establish wireless communications between your VAIO computer and other BLUETOOTH devices such as another computer a smartphone a mobile phone a headset or a mouse Communicating with Another BLUETOOTH R Device such as a Mouse You can connect BLUETOOTH devices to your VAIO computer Notes on Using the BLUETOOTH R Function Before using the BLUETOOTH function read the ...

Page 43: ...nnections Settings Backup Recovery Security Other Operations Notifications CD DVD BD Connecting an External Drive Connect an external disc drive or hard disk drive to a USB port on your VAIO computer You might be looking for the following topics Booting Your VAIO Computer from External Devices 2013 Sony Corporation 43 Search ...

Page 44: ...esolution Size of the Screen Image on an HDMI Connected Device You can change the screen resolution or size of your VAIO computer s screen image displayed on an external display such as a TV connected to the computer with an HDMI cable not supplied Connecting a TV with an HDMI Input Port You can connect a TV with an HDMI input port to your VAIO computer with an HDMI cable not supplied 2013 Sony Co...

Page 45: ...e using the Internet you need to sign up with an Internet Service Provider ISP and set up devices required for connecting your VAIO computer to the Internet Disabling the Wi Fi R Wireless LAN Function You can disable the Wi Fi function by following these steps Launching the Web Browser WEB Button WEB Button equipped models By pressing the WEB button you can launch the default web browser Notes on ...

Page 46: ...ettings Backup Recovery Security Other Operations Notifications Microphone Connecting an External Microphone Microphone jack equipped models You can connect an external microphone to your VAIO computer and enjoy voice chat etc You might be looking for the following topics Adjusting the Microphone Volume 2013 Sony Corporation 46 Search ...

Page 47: ...HDMI Input Port You can connect a TV with an HDMI input port to your VAIO computer with an HDMI cable not supplied Connecting an External Display or Projector You can connect an external display such as a computer display or a projector to your VAIO computer with a display cable not supplied Connecting an External Microphone Microphone jack equipped models You can connect an external microphone to...

Page 48: ...tions Settings Backup Recovery Security Other Operations Notifications Speakers Connecting External Speakers or Headphones You can connect external sound output devices such as speakers or headphones to your VAIO computer You might be looking for the following topics Adjusting the Speakers Volume 2013 Sony Corporation 48 Search ...

Page 49: ...are available About the Wi Fi R Wireless LAN Standards Wi Fi allows your VAIO computer to connect to a network through a wireless connection Disabling the Wi Fi R Wireless LAN Function You can disable the Wi Fi function by following these steps Notes on Using the Wi Fi R Wireless LAN Function Before using the Wi Fi function read the following precautions for correct use Starting Wi Fi R Wireless L...

Page 50: ...e on each device and app from Control Panel Changing the Sound Output Device If there is no sound coming from an external device connected to your VAIO computer you need to change the device for sound output Connecting a High Quality Digital Sound Output Device between Your VAIO Computer and a TV You can connect a high quality home theater receiver or other surround sound decoder devices between y...

Page 51: ...ns Battery Notes on Using the Battery Pack Before using the battery pack read the following precautions for correct use You might be looking for the following topics Changing the Rapid Wake Sleep Mode Settings Charge Indicator Status List Charging the Battery Pack Checking the Battery Charge Capacity Extending the Battery Life Installing Removing the Battery Pack 2013 Sony Corporation 51 Search ...

Page 52: ...Security Other Operations Notifications CD DVD BD Booting Your VAIO Computer from External Devices You can boot your VAIO computer from external devices such as an optical disc drive a USB floppy disk drive or a USB flash drive by using the BIOS function You might be looking for the following topics Connecting an External Drive 2013 Sony Corporation 52 Search ...

Page 53: ...er with an HDMI cable not supplied Connecting a TV with an HDMI Input Port You can connect a TV with an HDMI input port to your VAIO computer with an HDMI cable not supplied Connecting an External Display or Projector You can connect an external display such as a computer display or a projector to your VAIO computer with a display cable not supplied Notes on the LCD screen Read the following preca...

Page 54: ...et Connections Settings Backup Recovery Security Other Operations Notifications Keyboard Changing the Button Assignment VAIO Button You can change the current task assigned to the VAIO button Details You might be looking for the following topics Combinations and Functions with the Fn Key 2013 Sony Corporation 54 Search ...

Page 55: ... Internet Connections Settings Backup Recovery Security Other Operations Notifications Menu Opening Control Panel You can open Control Panel by following these steps You might be looking for the following topics About the Start Screen and Menu Opening the Charms Opening the Desktop 2013 Sony Corporation 55 Search ...

Page 56: ...p Recovery Security Other Operations Notifications Optical digital output Connecting a High Quality Digital Sound Output Device between Your VAIO Computer and a TV You can connect a high quality home theater receiver or other surround sound decoder devices between your VAIO computer and a TV using an HDMI connection 2013 Sony Corporation 56 Search ...

Page 57: ...ecting a TV with an HDMI Input Port You can connect a TV with an HDMI input port to your VAIO computer with an HDMI cable not supplied Connecting an External Display or Projector You can connect an external display such as a computer display or a projector to your VAIO computer with a display cable not supplied Notes on the LCD screen Read the following precautions for correct use of the LCD scree...

Page 58: ...IST button to perform regular maintenance of your VAIO computer or to solve problems you might encounter when using the computer You might be looking for the following topics About Recovery Checking the Volume of the Recovery Area Creating Recovery Media Notes on Recovery Recovering from Recovery Media Recovering from the Recovery Area Refreshing Your VAIO Computer Removing Recovery Content to Fre...

Page 59: ...keep your VAIO computer running at an optimum level Updating Your VAIO Computer Be sure to update your VAIO computer by installing the following apps to enhance its efficiency security and functionality Using VAIO Update VAIO Update provides a service that informs you of available update information such as important notices or update programs to keep your VAIO computer up to date You might be loo...

Page 60: ...he tapping function to avoid unintentional clicks caused by a light touch on the touch pad during the keyboard operations Enabling Disabling the Gesture Function You can enable disable the gesture function of the touch pad on your VAIO computer Enabling Disabling the Touch Pad You can enable disable the touch pad on your VAIO computer Using the Touch Pad By sliding your finger on the touch pad you...

Page 61: ...evices You can boot your VAIO computer from external devices such as an optical disc drive a USB floppy disk drive or a USB flash drive by using the BIOS function Removing the Power on Password If power on password input for booting up your VAIO computer is no longer necessary follow these steps to remove the machine password and user password Setting Changing the Power on Password You can set a p...

Page 62: ...ry Security Other Operations Notifications Button About the ASSIST Button Press the ASSIST button to perform regular maintenance of your VAIO computer or to solve problems you might encounter when using the computer Changing the Button Assignment VAIO Button You can change the current task assigned to the VAIO button Details 2013 Sony Corporation 62 Search ...

Page 63: ...p Recovery Security Other Operations Notifications Camera Using the Built in Camera Built in camera equipped models You can make a video call through the Internet using the built in camera and communication apps You might be looking for the following topics Notes on the Built in Camera Built in camera equipped models 2013 Sony Corporation 63 Search ...

Page 64: ...esolution Size of the Screen Image on an HDMI Connected Device You can change the screen resolution or size of your VAIO computer s screen image displayed on an external display such as a TV connected to the computer with an HDMI cable not supplied Connecting a TV with an HDMI Input Port You can connect a TV with an HDMI input port to your VAIO computer with an HDMI cable not supplied 2013 Sony Co...

Page 65: ...tions Settings Backup Recovery Security Other Operations Notifications Memory module Viewing the System Information You can view the system information of your VAIO computer You might be looking for the following topics Adding and Removing Memory Modules Notes on Adding and Removing Memory Modules 2013 Sony Corporation 65 Search ...

Page 66: ...rnet Connections Settings Backup Recovery Security Other Operations Notifications Microphone Adjusting the Microphone Volume You can adjust the volume level of the microphone You might be looking for the following topics Connecting an External Microphone Microphone jack equipped models 2013 Sony Corporation 66 Search ...

Page 67: ...requiring password entry when the computer is turned on or returns from power saving mode to Normal mode Removing the Power on Password If power on password input for booting up your VAIO computer is no longer necessary follow these steps to remove the machine password and user password Setting Changing the Power on Password You can set a password power on password for booting up your VAIO compute...

Page 68: ...to suit your requirements for power consumption Using Sleep Mode In Sleep mode all unnecessary devices of your VAIO computer are turned off though some devices stay on to retain the computer s state including data you are working on Sleep mode is useful when you take a short rest for example You might be looking for the following topics Changing the Rapid Wake Sleep Mode Settings Charge Indicator ...

Page 69: ...tion Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Security Updating Your VAIO Computer Be sure to update your VAIO computer by installing the following apps to enhance its efficiency security and functionality 2013 Sony Corporation 69 Search ...

Page 70: ...rk Internet Connections Settings Backup Recovery Security Other Operations Notifications Speakers Adjusting the Speakers Volume You can change the volume level of the speakers and headphones You might be looking for the following topics Connecting External Speakers or Headphones 2013 Sony Corporation 70 Search ...

Page 71: ... as display and sounds Keeping Your VAIO Computer in Optimum Condition VAIO Care With VAIO Care you can perform the following operations to keep your VAIO computer running at an optimum level Updating Your VAIO Computer Be sure to update your VAIO computer by installing the following apps to enhance its efficiency security and functionality Using VAIO Update VAIO Update provides a service that inf...

Page 72: ...rm regular maintenance of your VAIO computer or to solve problems you might encounter when using the computer Booting Your VAIO Computer from External Devices You can boot your VAIO computer from external devices such as an optical disc drive a USB floppy disk drive or a USB flash drive by using the BIOS function You might be looking for the following topics Removing the Power on Password Setting ...

Page 73: ...n your built in storage device Dividing the built in storage device into more than one partition may have various advantages such as separating the system files from your data files Creating Partitions This topic describes how to create partitions Removing Recovery Content to Free up Disk Space Your built in storage device contains the recovery area where the data for system recovery is stored If ...

Page 74: ...Security Other Operations Notifications CD DVD BD Booting Your VAIO Computer from External Devices You can boot your VAIO computer from external devices such as an optical disc drive a USB floppy disk drive or a USB flash drive by using the BIOS function You might be looking for the following topics Connecting an External Drive 2013 Sony Corporation 74 Search ...

Page 75: ...notes thoroughly before recovering your VAIO computer Recovering from Recovery Media If the recovery area data has been corrupted or erased you can use Recovery Media to recover your VAIO computer However recovering the computer using the Recovery Media will take longer than using the recovery area Recovering from the Recovery Area You can recover your VAIO computer from the recovery area on the b...

Page 76: ...tions Service and support Keeping Your VAIO Computer in Optimum Condition VAIO Care With VAIO Care you can perform the following operations to keep your VAIO computer running at an optimum level You might be looking for the following topics About Online Support Website Solving Common Problems with Your VAIO Computer Updating Your VAIO Computer Using VAIO Update 2013 Sony Corporation 76 Search ...

Page 77: ...a when You cannot Start Windows If you cannot start Windows back up your data with VAIO Care Rescue Mode Recover or maintain your system Creating a Restore Point A restore point enables you to restore your computer system files to a previous state depending on when the restore point was created Restoring System Files Using the Restore Point when You cannot Start Windows When you cannot start Windo...

Page 78: ...ckup Recovery Security Other Operations Notifications Button About the ASSIST Button Press the ASSIST button to perform regular maintenance of your VAIO computer or to solve problems you might encounter when using the computer You might be looking for the following topics Changing the Button Assignment VAIO Button 2013 Sony Corporation 78 Search ...

Page 79: ...ions Notifications Partition Creating Other Drives Modifying Partitions Partitions are divided areas on your built in storage device Dividing the built in storage device into more than one partition may have various advantages such as separating the system files from your data files Creating Partitions This topic describes how to create partitions 2013 Sony Corporation 79 Search ...

Page 80: ...ry is the process of restoring the built in storage device back to its original factory condition Refresh is the process of reinstalling the operating system with the main settings and personal data retained Refreshing Your VAIO Computer If your VAIO computer has become unstable it is recommended that you use the refresh function provided by Windows Refresh the computer by following these steps 20...

Page 81: ...an optical disc drive a USB floppy disk drive or a USB flash drive by using the BIOS function Keeping Your VAIO Computer in Optimum Condition VAIO Care With VAIO Care you can perform the following operations to keep your VAIO computer running at an optimum level You might be looking for the following topics Adding and Removing Memory Modules Checking Supplied Items Customizing Your VAIO Computer N...

Page 82: ... computer is no longer necessary follow these steps to remove the machine password and user password Setting Changing the Power on Password You can set a password power on password for booting up your VAIO computer using the BIOS function Entry of the power on password will be prompted after the VAIO logo appears to start the computer You might be looking for the following topics About the ASSIST ...

Page 83: ...requiring password entry when the computer is turned on or returns from power saving mode to Normal mode Removing the Power on Password If power on password input for booting up your VAIO computer is no longer necessary follow these steps to remove the machine password and user password Setting Changing the Power on Password You can set a password power on password for booting up your VAIO compute...

Page 84: ... service that informs you of available update information such as important notices or update programs to keep your VAIO computer up to date You might be looking for the following topics About the ASSIST Button Adding and Removing Memory Modules Booting Your VAIO Computer from External Devices Checking Supplied Items Customizing Your VAIO Computer Notes on Adding and Removing Memory Modules Parts ...

Page 85: ...mputer Protect your VAIO computer against computer viruses by using the antivirus app You might be looking for the following topics About a Security Key for Wi Fi R Wireless LAN About the Internet Connection Services About the Network LAN About the Wi Fi R Wireless LAN Standards Connecting to the Internet with a Wired Connection Disabling the Wi Fi R Wireless LAN Function Installing Apps from Wind...

Page 86: ...e With VAIO Care you can perform the following operations to keep your VAIO computer running at an optimum level Using VAIO Update VAIO Update provides a service that informs you of available update information such as important notices or update programs to keep your VAIO computer up to date You might be looking for the following topics About Online Support Website Solving Common Problems with Yo...

Page 87: ...e charged even while you are using your VAIO computer when the computer is connected to a power source Checking the Battery Charge Capacity The battery pack is consumable The capacity gradually declines through repeated cycles of recharging and discharging As a result the battery life becomes short even if it is fully charged and eventually the battery pack reaches the end of its life Extending th...

Page 88: ...nections Settings Backup Recovery Security Other Operations Notifications Camera Notes on the Built in Camera Built in camera equipped models Using the Built in Camera Built in camera equipped models You can make a video call through the Internet using the built in camera and communication apps 2013 Sony Corporation 88 Search ...

Page 89: ...ettings Backup Recovery Security Other Operations Notifications Keyboard Combinations and Functions with the Fn Key Press and hold down the Fn key and another key simultaneously to perform a keyboard shortcut action You might be looking for the following topics Changing the Button Assignment VAIO Button 2013 Sony Corporation 89 Search ...

Page 90: ...ving Memory Modules If you want to increase your computer s speed or improve performance when running programs simultaneously increase the amount of memory by installing optional memory modules Notes on Adding and Removing Memory Modules Before adding or removing memory modules read the following precautions thoroughly You might be looking for the following topics Viewing the System Information 20...

Page 91: ...an app on your VAIO computer you may be required to restart the computer Shutting Down Your VAIO Computer Properly shut down your VAIO computer to avoid losing unsaved data Turning on Your VAIO Computer Turn on your VAIO computer to start Windows Carefully read the precautions in Notes on Using the Power Source before turning on Details Using Sleep Mode In Sleep mode all unnecessary devices of you...

Page 92: ...ther Operations Notifications USB Charging a USB Device You can charge a USB device even while your VAIO computer is off in Hibernate mode or Sleep mode by enabling the USB charging settings Connecting a USB Device You can connect a Universal Serial Bus USB device such as a mouse floppy disk drive speaker or printer to your VAIO computer 2013 Sony Corporation 92 Search ...

Page 93: ...s 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Windows Opening Windows Help and Support You can open Windows Help and Support by following these steps 2013 Sony Corporation 93 Search ...

Page 94: ... Partitions Partitions are divided areas on your built in storage device Dividing the built in storage device into more than one partition may have various advantages such as separating the system files from your data files Creating Partitions This topic describes how to create partitions You might be looking for the following topics Checking the Volume of the Recovery Area Removing Recovery Conte...

Page 95: ...he Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Help and Support Opening Windows Help and Support You can open Windows Help and Support by following these steps 2013 Sony Corporation 95 Search ...

Page 96: ...ick is formatted in the specific FAT format by default and is ready for use Be sure to use the device that is designed to format the media and supports Memory Stick when formatting the media Inserting SD Memory Cards Your VAIO computer is equipped with an SD memory card slot You can use this slot to transfer data among digital cameras camcorders music players and other audio video devices Insertin...

Page 97: ...ions Notifications Partition Creating Other Drives Modifying Partitions Partitions are divided areas on your built in storage device Dividing the built in storage device into more than one partition may have various advantages such as separating the system files from your data files Creating Partitions This topic describes how to create partitions 2013 Sony Corporation 97 Search ...

Page 98: ...y Security Other Operations Notifications Touch pad Using the Touch Pad By sliding your finger on the touch pad you can move the pointer on the computer screen You might be looking for the following topics Disabling the Tapping Function on the Touch Pad Enabling Disabling the Gesture Function Enabling Disabling the Touch Pad 2013 Sony Corporation 98 Search ...

Page 99: ...modules Notes on Adding and Removing Memory Modules Before adding or removing memory modules read the following precautions thoroughly You might be looking for the following topics About the ASSIST Button Booting Your VAIO Computer from External Devices Checking Supplied Items Customizing Your VAIO Computer Keeping Your VAIO Computer in Optimum Condition VAIO Care Parts and Controls on the Bottom ...

Page 100: ...ion Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Care and maintenance Cleaning Your VAIO computer LCD screen Before cleaning your VAIO computer read the following precautions for the correct cleaning procedure 2013 Sony Corporation 100 Search ...

Page 101: ...Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Product registration About Online Support Website The online support website provides information concerning your VAIO computer as well as a selection of frequently asked questions 2013 Sony Corporation 101 Search ...

Page 102: ...ion Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Security Updating Your VAIO Computer Be sure to update your VAIO computer by installing the following apps to enhance its efficiency security and functionality 2013 Sony Corporation 102 Search ...

Page 103: ...Windows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Supplied items Checking Supplied Items Check all items packed with the product before use 2013 Sony Corporation 103 Search ...

Page 104: ...Software License This product contains software owned by Sony and licensed by third parties Use of such software is subject to the terms and conditions of license agreements enclosed with this product Handling the Built in Storage Device The built in storage device hard disk drive or solid state drive has a high storage density and reads or writes data in a short time However it can be easily dama...

Page 105: ... Windows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Read this first Read This First Congratulations on your purchase of this VAIO R computer 2013 Sony Corporation 105 Search ...

Page 106: ...f frequently asked questions Solving Common Problems with Your VAIO Computer If you have any problem operating your VAIO computer try these suggestions before contacting an authorized Sony service support center or your local Sony dealer directly Updating Your VAIO Computer Be sure to update your VAIO computer by installing the following apps to enhance its efficiency security and functionality Yo...

Page 107: ...ons Updating Your VAIO Computer Be sure to update your VAIO computer by installing the following apps to enhance its efficiency security and functionality You might be looking for the following topics About the ASSIST Button Adding and Removing Memory Modules Booting Your VAIO Computer from External Devices Customizing Your VAIO Computer Keeping Your VAIO Computer in Optimum Condition VAIO Care No...

Page 108: ...Display Keyboard Memory card Password Software USB BIOS Battery Computer HDMI LAN Microphone Power Touch pad Wi Fi How to Use Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices Hardware 2013 Sony Corporation 108 Search ...

Page 109: ...VAIO User Guide Back Back to Top Display Software How to Use Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices Apps 2013 Sony Corporation 109 Search ...

Page 110: ...AIO User Guide Back Back to Top BLUETOOTH Wi Fi LAN How to Use Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices Network Internet 2013 Sony Corporation 110 Search ...

Page 111: ...VAIO User Guide Back Back to Top Recovery How to Use Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices Backup Recovery 2013 Sony Corporation 111 Search ...

Page 112: ...VAIO User Guide Back Back to Top BIOS Password How to Use Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices Security 2013 Sony Corporation 112 Search ...

Page 113: ...VAIO User Guide Back Back to Top Printer USB How to Use Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices Peripheral Devices 2013 Sony Corporation 113 Search ...

Page 114: ...r the serial number and the model number of your VAIO computer The serial number is a 15 digit number that can be found in the VAIO Care window on the bottom on the back panel of the computer inside the back panel or inside the battery compartment on the original VAIO box The model number is located at the lower right corner of the display on the VAIO computer Other websites You can also find usef...

Page 115: ...roducts visit our sustainability site http www sony com green Hint You can find a link to register your computer online in VAIO Care Details Related Topic Read This First Keeping Your VAIO Computer in Optimum Condition VAIO Care 2013 Sony Corporation 115 Search ...

Page 116: ...ter may not support touch screen operations depending on the model you purchased In such a case use a touch pad or a mouse for computer operations Content in this guide is subject to change without notice Read this first Updating the User Guide to the Latest Version Connecting to the Internet Updating Your VAIO Computer Solving Problems on Your VAIO Computer Using VAIO Care Finding Support Informa...

Page 117: ...ill automatically update to the complete version of the User Guide If the window prompting you to update the User Guide does not appear make sure your VAIO computer is connected to the Internet and repeat the above steps If the update window still does not appear start VAIO Update Details so you can find and download the User Guide manually Hint It may take some time to complete the update To view...

Page 118: ...mputer and the other end to your network For detailed settings and devices required for LAN access ask your network administrator Note The connection setting method or required devices may vary depending on your network environment To use the Wi Fi network 1 Open the charms Details and select the Settings charm 2 Select the network icon 3 Select your desired network SSID from the list and Connect ...

Page 119: ...plete the updates To update the antivirus app The antivirus app helps protect your VAIO computer against security threats by keeping the app current with the latest updates You can download and install the updates from the website of the manufacturer 1 Open the charms Details and select the Search charm 2 Select Apps 3 Enter the antivirus app name in the search box 4 Select the antivirus app from ...

Page 120: ...ecting Recover or maintain your system in case of emergency for example when Windows does not start Go to top Finding Support Information The Sony online support website provides instant access to information on commonly encountered problems You can find support information such as the support website URL in Contact Support on VAIO Care or the supplied Quick Start Guide Details Go to top Windows 8...

Page 121: ...ing tiles 2 Charms Details Search for apps and files share content play content on other devices or print and set up your VAIO computer To open the Start screen Touch operation Open the charms Details then tap the Start charm Mouse operation Open the charms Details then click the Start charm Keyboard operation Press the Windows key Go to top Opening the Charms Touch operation Swipe in from the rig...

Page 122: ...e C key at the same time Go to top Searching Starting Apps Settings or Files 1 Open the charms Details and select the Search charm 2 Select Apps Settings or Files 3 Enter a keyword e g Control Panel in the search box 4 Select your desired app setting or file Go to top Viewing Running Apps Touch operation 122 Search ...

Page 123: ...g the icon back towards the left edge Mouse operation Point to the upper left corner then move downward Keyboard operation Press the Windows key and the Tab key at the same time Go to top Switching Apps You can switch between apps that are currently running 123 Search ...

Page 124: ...con from the left edge to the center Go to top Opening the Apps Menu Many apps have app menus that you can use to control your app Follow the instructions below to open the app menu Hint Open the app menu when an app is displayed on the computer screen App commands vary depending on the app that is currently displayed on the computer screen Touch operation Swipe up from the bottom edge 124 Search ...

Page 125: ...an close currently running apps by following the instruction below Hint The app window becomes smaller in the bottom of the screen Drag the window to the bottom center edge Touch operation 1 When an app is open point to the top center of the screen 2 Drag the app to the bottom of the screen until the app disappears from the screen 125 Search ...

Page 126: ... access Windows Store You also need to sign in with a Microsoft account On how to create and what you can do with the Microsoft account refer to Windows Help and Support Details 1 Open the Start screen Details select the Store tile and then find an app to install 2 Select your desired app 3 Follow the on screen instructions to download and install the app Go to top Opening Windows Help and Support...

Page 127: ...vice names are trademarks or registered trademarks of Sony Corporation or any of its affiliates Windows and the Windows logo are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Wi Fi is a trademark or registered trademark of Wi Fi Alliance All other names of system products and services are trademarks of their respective owners In the...

Page 128: ...ns Settings Backup Recovery Security Other Operations Notifications Opening Windows Help and Support You can open Windows Help and Support by following these steps 1 Open the charms Details and select the Search charm 2 Select Apps 3 Enter Help and Support in the search box 4 Select Help and Support 2013 Sony Corporation 128 Search ...

Page 129: ...ruction below Mouse Touch pad operation 1 When an app is open move the cursor to the top center of the screen until the hand icon appears 2 Drag the app to the bottom of the screen until the app disappears from the screen Keyboard operation Press the Alt key and the F4 key at the same time Related Topic Searching Starting Apps Settings or Files Viewing Running Apps Opening the App Menu Switching A...

Page 130: ... Microsoft account to use certain apps or services including Windows Store On how to create and what you can do with the Microsoft account refer to Windows Help and Support Details 1 Connect to the Internet Details 2 Open the Start screen Details and select the Store tile 3 Find an app to install 4 Follow the on screen instructions to install the app Related Topic Searching Starting Apps Settings ...

Page 131: ...u Hint Open the app menu when an app is displayed on the computer screen App commands vary depending on the app that is currently displayed on the computer screen Mouse Touch pad operation When an app is open right click anywhere on the screen On a touch pad click the bottom right corner Keyboard operation Press the Windows key and the Z key at the same time Related Topic Searching Starting Apps S...

Page 132: ...e charms Details select the Search charm and follow these steps 1 Enter a keyword in the search box 2 Select Apps Settings or Files to narrow the search result 3 Select your desired app or file Note When you open the Search charm with certain Windows Store apps running you can search from within the running apps If no apps are running you can also search from within the apps by selecting Apps belo...

Page 133: ...Operations Notifications Switching Apps You can switch between apps that are currently running Display currently running apps Details and drag your desired app icon from the left edge to the center Related Topic Searching Starting Apps Settings or Files Opening the App Menu Viewing Running Apps Closing Apps Installing Apps from Windows Store 2013 Sony Corporation 133 Search ...

Page 134: ... another user account by following these steps 1 Open the Start screen Details and select an account name at the upper right corner of the computer screen 2 Select your desired account name Hint To create a new user account you need to sign in as an administrator Then open the charms Details and select the Settings charm Select Change PC settings in the lower right corner and select Users in the l...

Page 135: ...nning Apps You can view running apps by displaying the list on the Start screen Details Mouse Touch pad operation Point to the upper left corner then move downward Keyboard operation Press the Windows key and the Tab key at the same time Related Topic Searching Starting Apps Settings or Files Opening the App Menu Closing Apps Switching Apps Installing Apps from Windows Store 2013 Sony Corporation ...

Page 136: ...tes that you use the most Overview 1 Tiles Select a tile to start an app and personalize the Start screen by adding and rearranging tiles 2 Charms Search for apps and files share content play content on other devices or print and set up your VAIO computer To open the Start screen Mouse Touch pad operation Open the charms Details then click the Start charm Keyboard operation Press the Windows key R...

Page 137: ...rnet Connections Settings Backup Recovery Security Other Operations Notifications Opening Control Panel You can open Control Panel by following these steps 1 Open the charms Details and select the Search charm 2 Select Apps 3 Enter Control Panel in the search box 4 Select Control Panel 2013 Sony Corporation 137 Search ...

Page 138: ...s to search for apps and files share content play content on other devices or print and set up your VAIO computer Mouse Touch pad operation Point to the upper right corner then move downward With a touch pad you can also swipe in from the right edge Keyboard operation Press the Windows key and the C key at the same time Related Topic About the Start Screen and Menu Searching Starting Apps Settings...

Page 139: ...s Settings Backup Recovery Security Other Operations Notifications Opening the Desktop You can access the desktop from a tile just like an app Open the desktop by following the instruction below 1 Open the Start screen Details and select the Desktop tile Related Topic About the Start Screen and Menu 2013 Sony Corporation 139 Search ...

Page 140: ...ing the LCD Brightness You can adjust the LCD brightness 1 Press the Fn F5 keys or Fn F6 keys To decrease lighting intensity keep pressing the Fn F5 keys To increase lighting intensity keep pressing the Fn F6 keys Hint The LCD brightness setting is retained even after your VAIO computer is turned off and restarted Related Topic Combinations and Functions with the Fn Key 2013 Sony Corporation 140 S...

Page 141: ...on the desktop Details and select Screen resolution 2 Select the current screen resolution next to Resolution and move the slider to change the screen resolution Note You may not be able to play high resolution videos depending on the amount of video memory on your VAIO computer In such a case lower the screen resolution Do not change the display resolution while using video image apps or playing ...

Page 142: ...TV with an HDMI cable Details 2 Turn on the TV 3 Start VAIO Control Center Details and select Image Quality 4 Select Details in External Display Resolution 5 On the Select Resolution tab select the desired resolution After a few seconds the selected resolution is applied 6 If the computer image does not fit the displayable region of the TV select the Adjust Resolution tab to adjust the display siz...

Page 143: ...e will not be displayed and audio will not be heard Always use the device driver provided by Sony for updates To hear sound from a device connected to the HDMI output port you need to change the sound output device For detailed instructions see Changing the Sound Output Device Details You cannot use the HDMI output port and the monitor port on your VAIO computer at the same time Hint The HDMI outp...

Page 144: ...VAIO computer 2 with a display cable 3 not supplied 3 Press the Fn F7 keys several times to select the external display or the projector and then press the Enter key Details The screen image of the computer is displayed on the external display or the projector 4 If necessary connect the external display or the projector to the headphones jack on your VAIO computer 5 with a speaker cable 4 not supp...

Page 145: ...lfunction Do not leave the LCD screen facing the sun This could damage the LCD screen Be sure to block direct sunlight when using your VAIO computer near a window Do not exert pressure on the LCD screen or its edges when opening the LCD screen lid or lifting your VAIO computer The LCD screen may be sensitive to pressure or added stress and exerting pressure may damage the screen or cause it to mal...

Page 146: ... display cable not supplied while only an external display is selected as the display output it is hard to operate your VAIO computer because the computer screen is blank To switch the display output to the computer screen press the Fn F7 keys twice then the Enter key The display switch may become unavailable or your VAIO computer may become unstable during video playback Exit the video playback a...

Page 147: ...he drop down list next to Multiple Displays and OK The setting options vary depending on the number of the connected external displays Note Your external display may not support the Multiple Monitors function Certain apps may not be compatible with the Multiple Monitors settings Do not change the display settings while using video image apps or playing DVDs as it may cause unsuccessful playback di...

Page 148: ... The security key is assigned to each access point by default Make sure the default security key has been changed to protect data from unauthorized use If you cannot find the default security key refer to the manual that came with your access point If you enter a wrong security key follow these steps to re enter the security key 1 Open the charms Details and select the Settings charm 2 Select the ...

Page 149: ...onnection services are available You can select from among the services according to your preference for example communication speed or a usage fee For detailed information on a variety of connection services contact Internet Service Providers ISPs Fiber to the Home FTTH Cable modem Digital Subscriber Line DSL Satellite Dial up Related Topic Connecting to the Internet with a Wired Connection Start...

Page 150: ...t supplied Connect one end of a LAN cable to the LAN port on the computer and the other end to your network For information on peripheral devices required for LAN access ask your Internet Service Provider ISP or refer to the manual that came with your modem For information on how to connect your VAIO computer to the network refer to your ISP s instructions or the manual that came with the modem an...

Page 151: ...sed Refer to the specifications to find out about the configuration of the computer IEEE 802 11a Frequency band 5 GHz Exclusive to models compliant with the IEEE 802 11a b g n standard IEEE 802 11b g Frequency band 2 4 GHz The IEEE 802 11g standard provides higher speed communications than the IEEE 802 11b IEEE 802 11n Frequency band 2 4 GHz 5 GHz For models compliant with the IEEE 802 11b g n sta...

Page 152: ...rnet ask your ISP When connecting your VAIO computer to the Internet be sure to use a cable with Network or Ethernet writing on it Do not plug a telephone cable into the LAN port on your VAIO computer If the LAN port is connected to the following networks or telephone lines high electric current to the port may cause damage overheating or fire Any network except 1000BASE T 100BASE TX 10BASE T type...

Page 153: ... Fi setting under Wireless devices to Off Hint To enable the Wi Fi function turn off Airplane mode and change the Wi Fi setting under Wireless devices to On To disable all wireless functions turn on Airplane mode The WIRELESS indicator light will be turned off The wireless function s whose setting is on will be enabled when you turn off Airplane mode When any wireless function is enabled the WIREL...

Page 154: ...s Settings Backup Recovery Security Other Operations Notifications Launching the Web Browser WEB Button WEB Button equipped models By pressing the WEB button you can launch the default web browser Even when your VAIO computer is off pressing the WEB button starts Windows and launches the web browser 2013 Sony Corporation 154 Search ...

Page 155: ...tical maximum and may not reflect actual data transfer rate Actual communication speed may not be as fast as the one displayed on your VAIO computer The 2 4 GHz and 5 GHz Wi Fi frequency bands are not communicable with one another The data transfer rate of IEEE 802 11g and IEEE 802 11n 2 4 GHz may be affected by interference when used with an IEEE 802 11b product Also IEEE 802 11g and IEEE 802 11n...

Page 156: ...menting the National Institute of Standards and Technology NIST FIPS 140 2 compliant AES encryption algorithm and 802 1X based authentication WPA2 is backward compatible with WPA Related Topic About the Wi Fi R Wireless LAN Standards Starting Wi Fi R Wireless LAN Communications Stopping Wi Fi R Wireless LAN Communications Notes on Using the BLUETOOTH R Function 2013 Sony Corporation 156 Search ...

Page 157: ...ection is established Connected appears in the selected wireless access point field If a security key Details entry window appears enter the security key as required and select OK Note that security keys are case sensitive Note On IEEE 802 11a b g n equipped models when only the 2 4 GHz Wi Fi function is enabled your VAIO computer cannot connect to a 5 GHz Wi Fi access point Also when only the 5 G...

Page 158: ... About the Wi Fi R Wireless LAN Standards Stopping Wi Fi R Wireless LAN Communications Notes on Using the Wi Fi R Wireless LAN Function About a Security Key for Wi Fi R Wireless LAN 2013 Sony Corporation 158 Search ...

Page 159: ...g these steps 1 Open the charms Details and select the Settings charm 2 Select the network icon 3 Select the desired access point and Disconnect Note Do not disable the Wi Fi function while accessing remote documents files or resources as it may result in data loss Related Topic About the Wi Fi R Wireless LAN Standards Starting Wi Fi R Wireless LAN Communications Notes on Using the Wi Fi R Wireles...

Page 160: ...your VAIO computer from the following and follow these steps 1 Make sure your VAIO computer is connected to the Internet 2 Perform any of these operations according to the preinstalled antivirus app For Trend Micro Start Trend Micro Titanium Maximum Security Details For McAfee Start McAfee Internet Security or McAfee Total Protection Details For Kaspersky Internet Security Start Kaspersky Internet...

Page 161: ...ackup Recovery Security Other Operations Notifications Entering Sleep Mode Shutting Down or Restarting You can place your VAIO computer into Sleep mode or shut down restart the computer by following these steps 1 Open the charms Details and select the Settings charm 2 Select Power and Sleep Shut down or Restart 2013 Sony Corporation 161 Search ...

Page 162: ...AIO Control Center Details and select Hardware 2 Enable disable the setting in Rapid Wake Note With Rapid Wake disabled your working data is not saved on the built in storage device when the computer enters Sleep mode Therefore if the computer is turned off during Sleep mode because for example the battery pack runs out of power or the computer is disconnected from an AC power source the working d...

Page 163: ...nks differently according to conditions Lit in orange The battery pack is charging Turns off when charging is completed Blinks in orange along with the green power indicator The battery pack is running out of power Normal mode Blinks fast in orange A battery error has occurred due to a failed battery pack an unlocked battery pack etc Related Topic Charging the Battery Pack Checking the Battery Cha...

Page 164: ... operating conditions 1 Install the battery pack into your VAIO computer Details 2 Plug your VAIO computer into an AC outlet Details Hint The charging time varies depending on ambient temperature Note that at a low ambient temperature it takes longer time to charge the battery pack Open the desktop Details and select the battery icon such as on battery or plugged in in the desktop notification are...

Page 165: ...g the cable from the AC adapter 3 into the DC IN port 4 on your VAIO computer Note Do not plug more than one device into the same AC outlet The shape of the AC adapter varies depending on the model you purchased Make sure that the power plug is firmly plugged into your VAIO computer Hint You can purchase a power strip with a surge protector to help prevent damage to your VAIO computer caused by su...

Page 166: ...into the battery compartment until the projection 1 on each side of the battery compartment fits into the groove 2 on each side of the battery pack 4 Turn the battery pack in the direction of the arrow and push the battery pack down into the compartment until it clicks into place 5 Slide the battery LOCK switch to the LOCK position to secure the battery pack on your VAIO computer To remove the bat...

Page 167: ...ou remove the battery pack while your VAIO computer is on or in Sleep mode and not connected to the AC adapter Be sure to turn off the computer before removing the battery pack Related Topic Charging the Battery Pack Notes on Using the Battery Pack Shutting Down Your VAIO Computer 2013 Sony Corporation 167 Search ...

Page 168: ... on the type and number of connected USB devices If you cannot place the computer into Sleep mode disconnect all USB devices and try again If your VAIO computer enters Sleep mode when Windows or the computer is unstable it may not resume from Sleep mode The following operations are recommended Before placing your VAIO computer into Sleep mode save your files and exit all running apps Shut down you...

Page 169: ...supplied with your VAIO computer or with genuine Sony products Do not use any other AC adapter as it may cause a malfunction Do not connect the AC adapter to a power conversion device such as a travel power converter It may cause overheating or a malfunction If the AC adapter cable becomes damaged or broken do not use it Notes on turning on your VAIO computer Because your VAIO computer contains ma...

Page 170: ...ting Your VAIO Computer After changing the settings or installing an app on your VAIO computer you may be required to restart the computer 1 Save your data and close all running apps 2 Open the charms Details and select the Settings charm 3 Select Power and Restart Your VAIO computer will restart Related Topic Turning on Your VAIO Computer Shutting Down Your VAIO Computer 2013 Sony Corporation 170...

Page 171: ...und and Power Options 3 Select your desired power plan 4 If you want to change the power plan settings select Change plan settings on the right of your desired power plan in the Power Options window By selecting Change advanced power settings you can change the advanced settings Refer to Windows Help and Support for more information on the power plan settings Details Hint The power status icon ind...

Page 172: ...y from an AC power source turn off the computer and then unplug the power cord from the AC outlet To fully shut down your VAIO computer Fully shut down your VAIO computer by placing the computer into ACPI S5 mode This mode will take more time during the start up process than usual 1 Save your data and close all running apps 2 Turn off any peripherals connected to your VAIO computer 3 Open the char...

Page 173: ...conds your VAIO computer will not turn on Press the Power button lightly and release it immediately when the power indicator light turns on Do not use your VAIO computer without installing the battery pack as it may cause the computer to malfunction When opening the LCD screen lid do not hold the built in camera as it may cause your VAIO computer to malfunction Built in camera equipped models If y...

Page 174: ... than four seconds your VAIO computer will turn off automatically Doing this will erase all unsaved data Close the LCD screen lid and leave the computer unused for a few seconds To return to Normal mode 1 Press the Power button Note Your VAIO computer does not return to Normal mode with keyboard and touch pad operations By default your VAIO computer automatically enters Hibernate mode when the bat...

Page 175: ...Related Topic Notes on Using the Power Source Notes on Sleep Mode Extending the Battery Life Changing the Rapid Wake Sleep Mode Settings 2013 Sony Corporation 175 Search ...

Page 176: ...s Backup Recovery Security Other Operations Notifications Parts and Controls on the Bottom Describes the features on the bottom of the VAIO computer Air intake vents Battery connector Details Memory module compartment cover Details Related Topic Parts and Controls on the Front Parts and Controls on the Sides 2013 Sony Corporation 176 Search ...

Page 177: ...nt of the VAIO computer such as buttons and indicator lights 1 ASSIST button Details 2 WEB button Details 3 VAIO button Details 4 Num lock indicator 5 Caps lock indicator 6 Scroll lock indicator 7 Power button Details 8 Built in microphone monaural 9 Built in camera Built in camera indicator Details 10 LCD screen 11 Keyboard 12 Touch pad Details 13 Built in speakers stereo 14 Power indicator Detai...

Page 178: ...17 WIRELESS indicator Details Related Topic Parts and Controls on the Sides Parts and Controls on the Bottom 2013 Sony Corporation 178 Search ...

Page 179: ... Operations Notifications Parts and Controls on the Sides Describes the features on the sides of the VAIO computer such as connection ports 1 DC IN port Details 2 Monitor port Details 3 HDMI output port Details 4 Air exhaust vent 5 USB port Details 6 USB port Details This USB port supports USB charging Details 7 Headphones jack Details 8 Microphone jack Details 179 Search ...

Page 180: ... Memory Stick Duo SD memory card combined slot Memory Stick Duo Details SD memory card Details Memory Stick Duo and an SD memory card cannot be inserted into the slot simultaneously 13 LAN port Details Related Topic Parts and Controls on the Front Parts and Controls on the Bottom 2013 Sony Corporation 180 Search ...

Page 181: ...s VAIO Care While the computer is off the ASSIST button starts VAIO Care Rescue Mode VAIO Care Rescue Mode Recover or maintain your system can be used to recover the computer in case of emergency for example when Windows does not start Note If the VAIO Care Rescue Mode screen is displayed and five minutes pass without any operation your VAIO computer automatically turns off Related Topic Keeping Y...

Page 182: ... after turning off Be careful to avoid burns while handling your VAIO computer in this state 3 Lay a clean cloth on a level flat surface place your VAIO computer on it as illustrated below Remove the screws with a cross slot screwdriver to open the memory module compartment cover The screw locations are indicated by the arrows in the illustration below On some models captive screws are used on the...

Page 183: ...odule compartment cover and secure it with the screws you removed in step 3 10 Install the battery pack and connect all connection cables and peripherals that you removed in Step 1 and turn on the computer 11 Check that the amount of system memory has correctly changed Details If the amount of indicated system memory is correct memory module installation was successful Related Topic Notes on Addin...

Page 184: ...ction 1 Connect an external device to your VAIO computer 2 Press the ASSIST button while your VAIO computer is off The VAIO Care Rescue Mode screen appears 3 Select Start from media USB device optical disc The booting process from the external device starts Note Disconnect all devices from your VAIO computer except for the external device from which you intend to boot up Some devices cannot be use...

Page 185: ... Other Operations Notifications Checking Supplied Items Check all items packed with the product before use AC adapter Power cord Battery pack Hint No Recovery Media is included because your VAIO computer can be recovered using data stored in the hard disk drive or SSD See Recovering from the Recovery Area for more information Details 2013 Sony Corporation 185 Search ...

Page 186: ...tions Customizing Your VAIO Computer VAIO Control Center allows you to access system information and to change settings of various kinds of functions such as display and sounds 1 Start VAIO Control Center Details 2 Select your desired item and change the settings Hint Some of the items will not be visible if you sign in as a user without administrative rights 2013 Sony Corporation 186 Search ...

Page 187: ...e ASSIST button and search for appropriate measures if you have any problem 1 Press the ASSIST button while your VAIO computer is on VAIO Care starts Refer to the help file included with VAIO Care for more information Hint Pressing the ASSIST button while your VAIO computer is off starts VAIO Care Rescue Mode VAIO Care Rescue Mode can be used to recover the computer in case of emergency for exampl...

Page 188: ...er foreign object remains inside it may cause a fire Be sure to remove any foreign objects and attach the memory module compartment cover before turning on your VAIO computer Sony does not guarantee that third party memory modules will work in your VAIO computer For information on third party memory modules consult the respective sales dealers Be sure to turn off your VAIO computer and peripherals...

Page 189: ... 2013 Sony Corporation 189 Search ...

Page 190: ...sunlight Magnetic items or sources Heat sources such as residential heating equipment Excessive dust High humidity Poor ventilation Note The area around the air exhaust vent may become extremely hot while your VAIO computer is on Be careful before touching the area Do not place any object near the air exhaust vent that may block the vent Hint Your VAIO computer uses high frequency radio signals an...

Page 191: ...eliminate a risk of mechanical damage Hint The same considerations apply when you use an external display Notes on handling your VAIO computer Observe the following to avoid malfunctions and damage to your VAIO computer Place your VAIO computer gently on a flat surface to avoid a mechanical shock Be sure to turn off your VAIO computer before moving the computer Moving the computer that is turned o...

Page 192: ... Select Windows Update from the list and follow the on screen instructions to complete the updates VAIO Update VAIO Update automatically notifies you of new updates available on the Internet and downloads and installs them on your VAIO computer 1 Start VAIO Update Details and follow the on screen instructions To update Windows Store apps Be sure to update the Windows Store app If an update is avai...

Page 193: ... notices or update programs to keep your VAIO computer up to date Through the Internet VAIO Update automatically detects the update programs that are necessary for enhancing your computer s performance or new software that is available and let you download and install with simple steps 1 Start VAIO Update Details and follow the on screen instructions Hint You can also start VAIO Update from VAIO C...

Page 194: ...rmation of your VAIO computer For example after installing a memory module you can view the information to confirm system memory changes 1 Start VAIO Care Desktop Details 2 Select About Your VAIO and System information The system information of your VAIO computer is displayed Related Topic Notes on Adding and Removing Memory Modules Adding and Removing Memory Modules Keeping Your VAIO Computer in ...

Page 195: ...e end of its life If the battery life has become short replace the battery pack with a new one specified by Sony Refer to the help file for more information on battery charge status and capacity decrease 1 Start VAIO Control Center Details and select Power and Battery 2 Select Details in Battery Detailed battery pack information such as charging capacity is displayed Hint Enable the battery care f...

Page 196: ...computer temporarily you can use Sleep mode To extend the battery life use Sleep mode frequently If you do not intend to use the computer for an extended period of time turn off the computer Resuming the computer from Sleep mode is faster than from booting up the computer Decrease the LCD brightness of the computer screen Details Turn down the volume of the speakers and headphones Details Disconne...

Page 197: ...t installing the battery pack as it may cause the computer to malfunction About battery discharge After battery charge the battery pack will gradually discharge over time even while not in use If it is left unused for an extended period of time the battery power may be depleted It is recommended that you recharge the battery pack before use About battery life Battery life varies depending on usage...

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Page 199: ...ice you intend to output computer sound from If there is no check mark next to the icon select it and Set Default 5 Select OK To change the sound rate and bit depth The sound rate and bit depth of the digital audio output signal should be set according to your digital audio device Follow the above steps 1 to 3 and then select the HDMI device or OPTICAL OUT optical digital audio output icon and Pro...

Page 200: ...s such as speakers or headphones to your VAIO computer 1 Connect external speakers to the headphones jack Details with a speaker cable not supplied Note Turn down the volume of the speakers before turning them on Hint Refer to the manual that came with your speakers or headphones Related Topic Adjusting the Speakers Volume Connecting an External Microphone Microphone jack equipped models Changing ...

Page 201: ...tput to the HDMI output Details 3 Turn on the TV and set its input to the HDMI input 4 Turn on the home theater receiver or surround sound decoder device and set its input to the HDMI input 5 Plug one end of an HDMI cable to the HDMI input port on the home theater receiver or surround sound decoder device and the other end to the HDMI output port on your VAIO computer Hint You can adjust the scree...

Page 202: ...le into the microphone jack Details Note If you connect or disconnect the microphone to from your VAIO computer while running a voice recording app voice recording may fail or the app may exit Connect the microphone and select it as the sound recording device for Windows before starting the app Hint Use a plug in power microphone Refer to the manual that came with your microphone If microphone fee...

Page 203: ...nd 3 Select the Recording tab 4 Double click the microphone icon 5 Select the Levels tab in the Microphone Properties window 6 Move the slider under Microphone right and left to your desired volume level If the microphone volume is still not loud enough even at the maximum volume level move the slider under Microphone Boost right and left to adjust the volume level 7 Select OK Related Topic Connec...

Page 204: ... F3 key while holding down the Fn key to turn down the volume Press the F4 key while holding down the Fn key to turn up the volume To turn off the volume using the Fn key Press the F2 key while holding down the Fn key to turn off the volume of the speakers and headphones Press the Fn F2 keys again to turn on the volume Alternatively press the Fn F3 or Fn F4 keys to turn on the volume Related Topic...

Page 205: ...ontrol Panel 1 Open Control Panel Details and select Hardware and Sound 2 Select Adjust system volume under Sound 3 Move the slider under Device or Applications up and down to your desired volume level When the volume is turned off select Deactivate muting to turn on the volume When the volume is low turn the volume up with the slider Related Topic Adjusting the Speakers Volume Adjusting the Micro...

Page 206: ...e the USB Charging setting 3 Connect a USB device to the USB port with the mark printed around it If charging does not start even when you connect a USB device to the USB port that supports USB charging disconnect and connect the device Note With the USB charging settings enabled power consumption when your VAIO computer is off or in Hibernate mode or Sleep mode increases because the computer supp...

Page 207: ...ments be sure the USB printer is compatible with your version of Windows Before disconnecting USB speakers from your VAIO computer stop DVD or music playback or turn off the computer If you disconnect the USB speakers during playback it may cause a malfunction For information on how to remove a USB device refer to the manual that came with the device To protect your VAIO computer and or USB device...

Page 208: ...Connecting an External Drive Charging a USB Device 2013 Sony Corporation 208 Search ...

Page 209: ...t unwanted anonymous BLUETOOTH devices from accessing your VAIO computer The first time two BLUETOOTH devices communicate a common passcode a password required for authentication should be identified to register both devices Once a device is registered there is no need to re enter the passcode For details open Windows Help and Support Details and enter BLUETOOTH in the search box Related Topic Abo...

Page 210: ...can transfer data between these devices without cables at a range of up to 33 feet 10 meters in an open area One BLUETOOTH device can connect with up to seven devices via wireless network to exchange data When a device requires connection to another device it sends out an inquiry to neighboring BLUETOOTH devices If any device responds to the inquiry the two devices can connect with each other Rela...

Page 211: ...ing on the BLUETOOTH device it may take some time for your VAIO computer to find the device If your device does not appear in the list repeat the procedure to ready the device for connection for example pressing the button for connection Depending on the BLUETOOTH device the procedure to establish connection may vary Refer to the manual that came with the device for the procedure Hint For details ...

Page 212: ...Related Topic About the BLUETOOTH R Function Stopping BLUETOOTH R Communications Notes on Using the BLUETOOTH R Function About BLUETOOTH R Security 2013 Sony Corporation 212 Search ...

Page 213: ...walls and materials of such walls Device configuration Apps in use Radio conditions Communications may be cut off depending on radio conditions If your VAIO computer is compliant with BLUETOOTH high speed technology and you intend to use it for high speed communications enable both the wireless LAN and BLUETOOTH functions on the computer Large files may occasionally be corrupted during continuous ...

Page 214: ...About BLUETOOTH R Security Notes on Using the Wi Fi R Wireless LAN Function 2013 Sony Corporation 214 Search ...

Page 215: ... Open the charms Details and select the Settings charm 2 Select Change PC settings in the lower right corner 3 Select Wireless in the left pane of the PC settings screen 4 Change the Bluetooth setting under Wireless devices to Off Hint When Airplane mode is Off the WIRELESS indicator light on your VAIO computer stays on Related Topic About the BLUETOOTH R Function Communicating with Another BLUETO...

Page 216: ...l drive into an AC outlet 1 2 Plug one end of a USB cable 3 not supplied into the USB port 2 and the other end to the external drive Details Note Be sure to connect an external drive to a power source with an AC adapter if supplied Hint You may need to install a driver depending on the external drive you use In addition procedures to connect and use an external drive vary depending on the drive yo...

Page 217: ...Recovery Security Other Operations Notifications Changing the Button Assignment VAIO Button You can change the current task assigned to the VAIO button Details 1 Press and hold down the VAIO button The settings window appears 2 Change the current task to your desired one You can select a task from the list 3 Select OK 2013 Sony Corporation 217 Search ...

Page 218: ... Press the button repeatedly to adjust the volume level of the built in speakers and the headphones Details To decrease the volume press the Fn F3 keys To increase the volume press the Fn F4 keys Fn F5 F6 Press the button repeatedly to adjust the LCD brightness of your computer screen Details To decrease lighting intensity press the Fn F5 keys To increase lighting intensity press the Fn F6 keys Fn...

Page 219: ... computer is experiencing problems which cannot be solved through troubleshooting If you have formatted the C drive by mistake Which apps should I use to recover or refresh my VAIO computer or create Recovery Media Use the following apps VAIO Care Creating Recovery Media Checking your computer hardware VAIO Care Rescue Mode Recover or maintain your system Recovering your VAIO computer Rescuing bac...

Page 220: ...tart and you have deleted the recovery area you will need the Recovery Media to perform recovery Create the Recovery Media immediately after the computer is ready for use Related Topic Creating Recovery Media Refreshing Your VAIO Computer Recovering from the Recovery Area Recovering from Recovery Media Notes on Recovery 2013 Sony Corporation 220 Search ...

Page 221: ...y area where the data for the system recovery is stored To check the volume of the recovery area follow these steps 1 Open the charms Details and select the Search charm 2 Select Apps and enter Computer in the search box 3 Select Computer 4 Select Computer on the menu bar and Manage 5 Select Disk Management under Storage in the left pane The volume of the recovery area and the total volume of the ...

Page 222: ...puter is on to start VAIO Care If the User Account Control window appears select Yes The VAIO Care window appears Hint If you are signed in to your VAIO computer as a standard user you may be prompted to enter an administrator name and a password 4 Select Advanced Tools Restore and recovery and Create Recovery Media 5 Read the on screen instructions carefully and then select Next 6 Follow the on s...

Page 223: ...epending on your model you cannot create Recovery Media even at the time of purchase due to the shortage of free space regardless if the optical disc drive supports Blu ray Disc or Double Dual Layer DVD media Refer to the help file included with VAIO Care before using a USB flash drive as Recovery Media Related Topic About Recovery Recovering from the Recovery Area Recovering from Recovery Media N...

Page 224: ...omputer during the recovery process Do not stop the recovery process until the process is complete If you have forgotten the password and cannot start the recovery process contact an authorized Sony service support center to reset it A reset fee will be charged Notes on apps Recovering your VAIO computer can restore only the preinstalled apps The app s that has been installed on your own or the da...

Page 225: ...puter while the computer is in Normal mode 2 Turn off your VAIO computer 3 Press the ASSIST button to display the VAIO Care Rescue Mode screen and select Start from media USB device optical disc Follow the on screen instructions until the Choose an option screen appears 4 Select Troubleshoot then Recovery and maintenance Follow the on screen instructions until the VAIO Care Rescue Mode Recover or ...

Page 226: ...f The VAIO Care Rescue Mode screen appears 2 Select Recover or maintain your system Follow the on screen instructions until the Choose an option screen appears 3 Select Troubleshoot then Recovery and maintenance Follow the on screen instructions until the VAIO Care Rescue Mode Recover or maintain your system screen appears Hint If the display language selection window appears select your desired l...

Page 227: ...a is erased after you refresh the computer Settings retained after you refresh your VAIO computer The following settings will be retained after you refresh your VAIO computer Library settings User accounts local domain Microsoft account and group memberships Domain settings Windows Update settings Start screen and lock screen background Desktop themes International settings Wireless network profil...

Page 228: ...About Recovery Recovering from the Recovery Area Recovering from Recovery Media Notes on Recovery 2013 Sony Corporation 228 Search ...

Page 229: ...t in optical disc drive connect an external optical disc drive not supplied to the computer Details If an AC adapter or a power cable is supplied plug it into a power source 1 Create Recovery Media if you have not yet created it Details 2 Insert the Recovery Media into the optical disc drive or connect a USB flash drive not supplied to the USB port on your VAIO computer while the computer is in No...

Page 230: ...rating your VAIO computer try these suggestions before contacting an authorized Sony service support center or your local Sony dealer directly 1 See other sections in this on screen manual 2 Start VAIO Care Desktop Details and perform necessary operations 3 Visit the VAIO online support website and find necessary information Related Topic Keeping Your VAIO Computer in Optimum Condition VAIO Care R...

Page 231: ...ad You can disable the tapping function to avoid unintentional clicks caused by a light touch on the touch pad during the keyboard operations 1 Start VAIO Control Center Details and select Mouse and Keyboard 2 Select Details under Touchpad Operations 3 Clear the Enable tap functions check box 4 Select OK Related Topic Using the Touch Pad Enabling Disabling the Touch Pad Enabling Disabling the Gest...

Page 232: ... the following operations Scroll Back Forward Zoom in Zoom out Open the app menu Open the charms Switch apps Follow these steps to enable disable the gesture function 1 Start VAIO Control Center Details and select Mouse and Keyboard 2 Select Details under Touchpad Operations 3 Select or clear the Enable multi touch functions check box Select the check box to enable the function or clear it to disa...

Page 233: ...your VAIO computer 1 Press and hold down the Fn key and press the F1 key Each time you press the keys the touch pad is enabled disabled Hint Be sure to connect a mouse before disabling the touch pad If you disable the touch pad before connecting a mouse you will be able to use only the keyboard for pointing operations Related Topic Using the Touch Pad Disabling the Tapping Function on the Touch Pa...

Page 234: ...ight click With the pointer on your desired item or object press the right button zone once Alternatively tap on the touch pad with two fingers Depending on the location of the pointer you can display various shortcut menus To drag With the pointer on your desired item or object press the left button zone once and while holding down the zone slide your finger on the touch pad Alternatively tap on ...

Page 235: ...he touch pad and slide the finger left Details To switch apps Put your finger on the left edge of the touch pad and slide the finger right to switch to the running app When more than one app is running repeat this action to switch apps in descending order from the last used app Note The gesture function scroll back forward zoom in zoom out open the app menu open the charms switch apps may not work...

Page 236: ...Enabling Disabling the Touch Pad Disabling the Tapping Function on the Touch Pad Enabling Disabling the Gesture Function 2013 Sony Corporation 236 Search ...

Page 237: ...e screen appears 2 Select Start BIOS setup Enter a password if it has already been set The BIOS setup screen appears 3 Press the or key to select the Security tab select Set Machine Password or Set User Password and then press the Enter key The password entry screen appears 4 Leave the Enter New Password and Confirm New Password fields blank and press the Enter key 5 Press the or key to select the...

Page 238: ...up Enter a password if it has already been set The BIOS setup screen appears 3 Press the or key to select the Security tab select Set Machine Password or Set User Password and then press the Enter key The password entry screen appears 4 Enter the password and press the Enter key To change the password enter the current password and a new password The password can be set up to 32 alphanumeric chara...

Page 239: ... 2013 Sony Corporation 239 Search ...

Page 240: ...in Camera Built in camera equipped models You can make a video call through the Internet using the built in camera and communication apps The built in camera indicator light is on while the built in camera is in use Hint The apps installed on your VAIO computer vary depending on the computer s configurations Related Topic Notes on the Built in Camera Built in camera equipped models 2013 Sony Corpo...

Page 241: ...camera as it may cause poor quality images Do not let direct sunlight enter the lens of the built in camera regardless of your VAIO computer s power state as it may cause the camera to malfunction Care and cleaning of the built in camera If the area on and around the built in camera is soiled gently wipe it with a soft cloth such as a lens cleaning cloth Do not rub the area too hard as it can be e...

Page 242: ...ws password Details 1 Open the charms Details and select the Settings charm 2 Select Change PC settings in the lower right corner 3 Select Users in the left pane of the PC settings screen 4 Select Create a password or Change your password 5 Follow the on screen instructions to enter your password Note Do not forget your password Write down the password and keep it in a secure place Hint You can en...

Page 243: ...one partition may have various advantages such as separating the system files from your data files Your VAIO computer has only one partition C drive as the factory default setting If you want to store data in another partition such as D drive change the partition size and create a new partition For more information on how to create partitions see Creating Partitions Details Hint Some models may ha...

Page 244: ...nel Details select System and Security and select Create and format hard disk partitions under Administrative Tools If the User Account Control window appears select Yes Hint If you are signed in to your VAIO computer as a standard user you may be prompted to enter an administrator name and password 2 Right click the C drive and select Shrink Volume 3 Enter the size of the partition to be created ...

Page 245: ...rious data stored on your built in storage device To restore the lost data its backup copy is needed It is strongly recommended that you back up your data regularly If you can start Windows back up and restore your data with the Windows feature To use the feature open Control Panel and select System and Security and File History Related Topic About Types of Backup Backing Up Your Data when You can...

Page 246: ...mage to optical discs such as Blu ray Disc or DVD disc For details on how to create a system image refer to Windows Help and Support Details Note We will not restore or compensate for any lost or damaged data under any circumstances including failure of your VAIO computer Create Recovery Media soon after purchasing your VAIO computer In the event that you cannot make a backup copy of your data wit...

Page 247: ...lect Custom rescue Notes on using VAIO Care Rescue Mode Recover or maintain your system Handle rescued files with care to protect from unauthorized access Disable the Windows hard disk drive encryption feature before using VAIO Care Rescue Mode Recover or maintain your system to back up and restore your data However rescued files which are not encrypted on the built in storage device can be easily...

Page 248: ...more files and saved in a specified location or renamed depending on the location you select Use VAIO Data Restore Tool to restore the rescued files Details If an external hard disk drive or optical disc drive does not support the USB connection you need to install a driver Related Topic About Backup About Types of Backup Restoring Your Data with VAIO Data Restore Tool Creating a Restore Point Res...

Page 249: ...nding on when the restore point was created Typically restore points are created automatically for example when you install a driver However we recommend that you create a new restore point manually before installing any apps or drivers on your VAIO computer Refer to Windows Help and Support for information on creating a restore point Details Related Topic Restoring Your Data with VAIO Data Restor...

Page 250: ...rive to the USB port on your VAIO computer while the computer is in Normal mode 2 Turn off your VAIO computer 3 Press the ASSIST button to display the VAIO Care Rescue Mode screen and select Start from media USB device optical disc Follow the on screen instructions until the Choose an option screen appears 4 Select Troubleshoot Advanced options and System Restore 5 Select your operating system The...

Page 251: ...Tool window appears 4 Select Next If the User Account Control window appears select Yes Hint If you are signed in to your VAIO computer as a standard user you may be prompted to enter an administrator name and password 5 Follow the on screen instructions Note To restore copyright protected data such as music files organized by digital media playback apps use a backup tool specified by the app you ...

Page 252: ...tile IC recording media especially designed for exchanging and sharing digital data with compatible products such as digital cameras and other devices Because it is removable it can be used for external data storage For the latest information about Memory Stick visit http www sony net memorycard Related Topic Compatible Memory Stick Inserting Memory Stick Removing Memory Stick Formatting Memory St...

Page 253: ...into an M2 Duo adaptor If you insert the media directly into the Memory Stick Duo slot without the adaptor you may not be able to remove it from the slot Your VAIO computer has been tested and found compatible with any Sony branded Memory Stick of up to 32 GB available as of September 2012 However Memory Stick compatibility is not guaranteed in all cases The Memory Stick slot on your VAIO computer...

Page 254: ...ing This could cause a malfunction 1 Locate the Memory Stick slot Hint The Memory Stick slot on your computer also works as an SD memory card slot 2 Carefully slide Memory Stick into the slot until it clicks into place Details 3 Open Computer Details 4 Right click the Memory Stick icon and select Format 5 Select Restore device defaults The size of the allocation unit and file system will change to...

Page 255: ...e arrow pointing toward the slot and carefully slide it into the slot until it clicks into place The SD memory card icon will appear in the Computer window Details after you insert the card into the slot Note Be careful not to insert an SD memory card in the wrong orientation If you force it into the slot upside down the slot may be damaged Refer to the manual that came with the SD memory card for...

Page 256: ... letter for the Memory Stick slot such as E may vary depending on the system configuration of your VAIO computer Note The Memory Stick icon will appear in the Computer window Details after you insert Memory Stick into the slot If Memory Stick cannot be inserted easily remove it gently and verify you are inserting it in the proper direction Be sure to hold Memory Stick with the arrow pointing in th...

Page 257: ...ctricity Before using an SD memory card with a device other than a computer such as a digital camera or a portable audio format initialize the SD memory card using the device Some devices may not support the file format for computers and show you a message that recommends you to format the SD memory card In this case copy data from the card to your VAIO computer and format the card using the devic...

Page 258: ...cools down Related Topic Inserting SD Memory Cards Removing SD Memory Cards 2013 Sony Corporation 258 Search ...

Page 259: ...be lost or corrupted if You remove Memory Stick or turn off your VAIO computer while the media access indicator light is on You use Memory Stick at a place where static electricity or electrical noise may disturb the card When carrying Memory Stick be sure to put it in its case to avoid static electricity Before using Memory Stick with a device other than a computer such as a digital camera or a p...

Page 260: ...y not be able to remove it from the slot Keep Memory Stick Micro and M2 Duo adaptors away from children They are harmful if swallowed Related Topic About Memory Stick Compatible Memory Stick Inserting Memory Stick Removing Memory Stick Formatting Memory Stick 2013 Sony Corporation 260 Search ...

Page 261: ...rds This topic explains how to remove an SD memory card 1 Locate the SD memory card slot Hint The SD slot on your computer also works as a Memory Stick slot 2 Check that the media access indicator light is off 3 Push in the SD memory card toward your VAIO computer and release 4 Pull the SD memory card out of the slot Related Topic Inserting SD Memory Cards Notes on Using SD Memory Cards 2013 Sony ...

Page 262: ...at the Media Access indicator light is off 3 Push in Memory Stick toward your VAIO computer and release 4 Pull Memory Stick out of the slot Note Do not remove Memory Stick while the Media Access indicator light is on If you do you may lose data Large volumes of data may take time to load so make sure the indicator light is off before removing Memory Stick Be sure to remove Memory Stick gently or i...

Page 263: ...the dirt or clean off with a lightly wet cloth and then wipe remaining moisture away with a dry cloth Do not use solvents such as benzine acetone alcohol thinner or commercially available cleaners as these may cause damage to the surface or coating of your VAIO computer Use a blower to blow off debris and dust underneath the keys keycaps Do not remove any keycap from the keyboard Do not use a vacu...

Page 264: ...the use of computers and office equipment The program backs the development and dissemination of products with functions that effectively reduce energy consumption For detailed information on the ENERGY STAR Program visit the following websites http www energystar gov USA http www eu energystar org Europe This computer is designed in compliance with the ENERGY STAR standards and delivered with the...

Page 265: ...ettings Backup Recovery Security Other Operations Notifications About the Software License This product contains software owned by Sony and licensed by third parties Use of such software is subject to the terms and conditions of license agreements enclosed with this product Related Topic Read This First 2013 Sony Corporation 265 Search ...

Page 266: ...ice is damaged the data cannot be restored To prevent losing data you should be careful when handling your VAIO computer To avoid damaging your built in storage device Do not subject your VAIO computer to sudden movements Keep your VAIO computer away from magnets Do not place your VAIO computer in a location subject to mechanical vibration or in an unstable position Do not turn off the power or re...

Page 267: ...ng on external devices or apps in use If your VAIO computer or the AC adapter becomes extraordinarily hot turn off the computer unplug the AC adapter remove the battery pack if it is removable and then contact an authorized Sony service support center Power source Do not place heavy objects on the power cord or this could cause a fire To disconnect the power cord pull it out by holding the plug Ne...

Page 268: ... registered trademarks and or trademarks of NVIDIA Corporation in the United States and other countries ArcSoft and the ArcSoft logo are registered trademarks of ArcSoft Inc ArcSoft WebCam Companion is a trademark of ArcSoft Inc AMD the AMD Arrow logo ATI and combinations thereof Radeon AMD Phenom AMD Turion AMD Athlon AMD Virtualization AMD V are trademarks of Advanced Micro Devices Inc SD Logo i...

Page 269: ...ot specified Features and specifications are subject to change without notice All other trademarks are trademarks of their respective owners Not all the software listed above may be delivered with your model 2013 Sony Corporation 269 Search ...

Page 270: ...tal audio device connected to the digital output port such as the HDMI output port What should I do if I do not hear sound from speakers or headphones What should I do if I hear microphone feedback from speakers when using my microphone What should I do if my microphone does not work What should I do if sound interruptions occur during video or audio playback 2013 Sony Corporation 270 Search ...

Page 271: ...I cannot use the BLUETOOTH R function What should I do if other BLUETOOTH R devices cannot connect to my VAIO computer What should I do if the BLUETOOTH R icon is not displayed in the desktop notification area Why can t I use BLUETOOTH R devices when I switch users Why can t I use the BLUETOOTH R function when I sign in to my VAIO computer as a user with a standard user account Why is my BLUETOOTH...

Page 272: ...amera What should I do if captured images contain dropped frames and audio interruptions What should I do if captured images flicker Why are captured images poor in quality Why does the viewfinder show no images or poor quality images Why is the video input from the built in camera suspended momentarily 2013 Sony Corporation 272 Search ...

Page 273: ...isplayed on my TV screen or external display connected to the HDMI output port What should I do if no image is displayed on my external display or TV screen What should I do if some items do not fit on the computer screen What should I do if videos are not displayed on the computer screen What should I do if videos are not displayed smoothly Why do sound interruptions and or dropped frames occur w...

Page 274: ...ecovery Security Peripheral Devices Keyboard What should I do if I cannot enter certain characters with my keyboard What should I do if my VAIO computer screen freezes What should I do if my keyboard configuration is wrong What should I do if the pointer does not move 2013 Sony Corporation 274 Search ...

Page 275: ... Guide Back Back to Top How to Use Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices Memory card Why can t I write data to a memory card 2013 Sony Corporation 275 Search ...

Page 276: ...vices Password What should I do if I forget the Windows password What should I do if I forget the power on password to start my VAIO computer What should I do if the Enter Onetime Password message appears and Windows does not start after I enter a wrong power on password three times consecutively 2013 Sony Corporation 276 Search ...

Page 277: ...eral Devices Software Why do sound interruptions and or dropped frames occur when I play high definition videos such as those recorded with the AVCHD digital video camcorder You might be looking for the following topics What should I do if my game software does not work or it keeps crashing 2013 Sony Corporation 277 Search ...

Page 278: ...Peripheral Devices USB What should I do if I cannot charge the device connected to the USB port that supports USB charging You might be looking for the following topics What should I do if I cannot print a document What should I do if my VAIO computer does not recognize the USB device 2013 Sony Corporation 278 Search ...

Page 279: ...k to Top How to Use Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices BIOS What should I do if I forget the power on password to start my VAIO computer 2013 Sony Corporation 279 Search ...

Page 280: ...ld I do if a message appears indicating that the battery pack is incompatible or has been incorrectly installed after which my VAIO computer enters Hibernate mode Why can t I fully charge my battery pack Why is my VAIO computer running slowly and the CPU clock frequency low while the computer is running on battery power 2013 Sony Corporation 280 Search ...

Page 281: ...oubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices Computer Why is my VAIO computer running slowly and the CPU clock frequency low while the computer is running on battery power 2013 Sony Corporation 281 Search ...

Page 282: ...se Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices HDMI What should I do if no image is displayed on my TV screen or external display connected to the HDMI output port 2013 Sony Corporation 282 Search ...

Page 283: ...computer What should I do if I cannot connect my VAIO computer to an access point or the Internet What should I do if I cannot play back movies or audio tracks received via Wi Fi R Wireless LAN or their playback is interrupted Why is the data transfer speed slow What should I do if I cannot use the Wi Fi R Wireless LAN function What should I do if I do not know the SSID or security key for the acc...

Page 284: ...ting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices Microphone What should I do if I hear microphone feedback from speakers when using my microphone What should I do if my microphone does not work 2013 Sony Corporation 284 Search ...

Page 285: ...bernate mode What should I do if my VAIO computer does not turn on the power indicator light does not turn on in green What should I do if my VAIO computer does not turn on or the power button does not work the power indicator light blinks fast What should I do if the power indicator light turns on in green when I press the power button but the screen remains blank Why does a message appear and Wi...

Page 286: ... Security Peripheral Devices Touch pad How do I avoid unintentional clicks caused by a light touch on the touch pad How do I disable the touch pad What should I do if my VAIO computer screen freezes What should I do if the pointer does not move Why can t I use the touch pad 2013 Sony Corporation 286 Search ...

Page 287: ... computer What should I do if I cannot connect my VAIO computer to an access point or the Internet What should I do if I cannot play back movies or audio tracks received via Wi Fi R Wireless LAN or their playback is interrupted Why is the data transfer speed slow What should I do if I cannot use the Wi Fi R Wireless LAN function What should I do if I do not know the SSID or security key for the ac...

Page 288: ... contain dropped frames and audio interruptions What should I do if captured images flicker What should I do if my computer screen goes blank What should I do if no image is displayed on my TV screen or external display connected to the HDMI output port What should I do if no image is displayed on my external display or TV screen What should I do if some items do not fit on the computer screen Wha...

Page 289: ...ecovery Security Peripheral Devices Software What should I do if my game software does not work or it keeps crashing Why do sound interruptions and or dropped frames occur when I play high definition videos such as those recorded with the AVCHD digital video camcorder 2013 Sony Corporation 289 Search ...

Page 290: ...I cannot use the BLUETOOTH R function What should I do if other BLUETOOTH R devices cannot connect to my VAIO computer What should I do if the BLUETOOTH R icon is not displayed in the desktop notification area Why can t I use BLUETOOTH R devices when I switch users Why can t I use the BLUETOOTH R function when I sign in to my VAIO computer as a user with a standard user account Why is my BLUETOOTH...

Page 291: ... computer What should I do if I cannot connect my VAIO computer to an access point or the Internet What should I do if I cannot play back movies or audio tracks received via Wi Fi R Wireless LAN or their playback is interrupted Why is the data transfer speed slow What should I do if I cannot use the Wi Fi R Wireless LAN function What should I do if I do not know the SSID or security key for the ac...

Page 292: ...computer What should I do if I cannot connect my VAIO computer to an access point or the Internet What should I do if I cannot play back movies or audio tracks received via Wi Fi R Wireless LAN or their playback is interrupted Why is the data transfer speed slow What should I do if I cannot use the Wi Fi R Wireless LAN function What should I do if I do not know the SSID or security key for the acc...

Page 293: ...m to its factory default settings How do I create Recovery Media What should I do if I cannot create Recovery Media What should I do if I cannot recover my VAIO computer from the recovery area What should I do if I cannot start complete the recovery process What should I do if my VAIO computer becomes unstable Windows does not start What should I do if my VAIO computer becomes unstable Windows sta...

Page 294: ...k to Top How to Use Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices BIOS What should I do if I forget the power on password to start my VAIO computer 2013 Sony Corporation 294 Search ...

Page 295: ...vices Password What should I do if I forget the Windows password What should I do if I forget the power on password to start my VAIO computer What should I do if the Enter Onetime Password message appears and Windows does not start after I enter a wrong power on password three times consecutively 2013 Sony Corporation 295 Search ...

Page 296: ...Guide Back Back to Top How to Use Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices Printer What should I do if I cannot print a document 2013 Sony Corporation 296 Search ...

Page 297: ...Peripheral Devices USB What should I do if I cannot print a document What should I do if my VAIO computer does not recognize the USB device You might be looking for the following topics What should I do if I cannot charge the device connected to the USB port that supports USB charging 2013 Sony Corporation 297 Search ...

Page 298: ... VAIO computer If you forget the password Details you cannot start your VAIO computer When you forget your user password Enter the machine password to reset the user password at the BIOS setup screen When you forget your machine password The password needs to be reset and a fee will be charged To reset the password contact an authorized Sony service support center 2013 Sony Corporation 298 Search ...

Page 299: ...at should I do if I do not hear sound from a digital audio device connected to the digital output port such as the HDMI output port To output sound from a digital audio device connected to the digital output port on your VAIO computer you need to change the sound output to the digital audio device Details 2013 Sony Corporation 299 Search ...

Page 300: ...olume is turned off select Deactivate muting to turn on the volume When the volume is minimized turn up the volume When connecting external speakers or headphones check the following Make sure external speakers or headphones are properly connected to your VAIO computer Details If external speakers require external power make sure the speakers are securely connected to an AC outlet Make sure extern...

Page 301: ...at should I do if I hear microphone feedback from speakers when using my microphone Microphone feedback may occur when your microphone receives the sound from a sound output device such as speakers Keep the microphone away from a sound output device Turn down the volume of the speakers and the microphone 2013 Sony Corporation 301 Search ...

Page 302: ... as a recording device Open Control Panel Details and select Hardware and Sound Select Sound and check if there is a check mark on your desired microphone icon on the Recording tab If not select the icon and Set Default If the icon is not displayed make sure the microphone is properly connected to your VAIO computer If you are using an external microphone use a plug in power microphone 2013 Sony C...

Page 303: ...al Devices What should I do if sound interruptions occur during video or audio playback Sound interruptions may occur when the CPU load is high In this case reduce the CPU load by exiting all running apps other than a playback app or by disabling unnecessary audio effects applied to playback 2013 Sony Corporation 303 Search ...

Page 304: ...s due to obstacles between the devices radio wave quality ambient environment that includes existence of walls and materials of such walls or apps in use In such a case move the computer away from obstructions or closer to the device Check that the BLUETOOTH function of the device you want to communicate with is on and the device is not in the power saving mode Check that the BLUETOOTH function of...

Page 305: ...ator light on your VAIO computer is on When the WIRELESS indicator light is off you cannot use the BLUETOOTH function Make sure the BLUETOOTH function is enabled Open the charms Details and select the Settings charm Select Change PC settings in the lower right corner then select Wireless in the left pane Turn off Airplane mode and change the Bluetooth setting under Wireless devices to On 2013 Sony...

Page 306: ... VAIO computer has been properly performed Some BLUETOOTH devices require authentication pairing before establishing connection with another device Perform the authentication process before connecting to such devices Make sure that your VAIO computer allows BLUETOOTH devices to find the computer Select arrow in the desktop notification area Details right click the BLUETOOTH icon and select Open Se...

Page 307: ...s Details and select the Settings charm Select Change PC settings in the lower right corner then select Wireless in the left pane Turn off Airplane mode and change the Bluetooth setting under Wireless devices to On Check the BLUETOOTH settings Open Control Panel Details and select Hardware and Sound and Devices and Printers Right click the computer icon and select Bluetooth settings and the Show t...

Page 308: ...work Internet Backup Recovery Security Peripheral Devices Why can t I use BLUETOOTH R devices when I switch users If you switch users without signing out from your system BLUETOOTH devices will not work Be sure to sign out before switching users 2013 Sony Corporation 308 Search ...

Page 309: ...ral Devices Why can t I use the BLUETOOTH R function when I sign in to my VAIO computer as a user with a standard user account The BLUETOOTH function may not be available to a user with a standard user account on your VAIO computer Sign in to the computer as a user with administrative rights 2013 Sony Corporation 309 Search ...

Page 310: ...tandard employed on the BLUETOOTH device with which you want to communicate is not the same version as the one employed on your VAIO computer the communication speed may become slower If your VAIO computer is compliant with BLUETOOTH high speed technology and the following two conditions are met high speed communications are available However some BLUETOOTH profiles do not support high speed commu...

Page 311: ...he effect settings on your app may cause dropped frames Refer to the help file included with the app for more information There may be more app running than your VAIO computer can handle Exit the apps that you are not currently using This problem may occur while your VAIO computer is running on the power saving plan which reduces the CPU performance Check the current power plan Details 2013 Sony C...

Page 312: ...n you use the built in camera under fluorescent lights and is due to a mismatch between the lighting output frequency and the shutter speed To reduce flicker noise change the direction of your VAIO computer so that you can adjust the direction of the built in camera Some apps offer adjustable parameters such as brightness or power frequencies to eliminate flicker noise 2013 Sony Corporation 312 Se...

Page 313: ...very Security Peripheral Devices Why are captured images poor in quality Images captured under fluorescent light may contain light reflections A dark portion in captured images may contain noise The area on and around the built in camera is soiled Clean the area Details 2013 Sony Corporation 313 Search ...

Page 314: ...ly when another camera app is running Exit the current app before starting another You may not be able to use another camera app that uses the built in camera while using the gesture function The viewfinder may show some noise for example horizontal streaks when you are viewing a rapid moving object This is normal and does not indicate a malfunction If the problem persists restart your VAIO comput...

Page 315: ... Network Internet Backup Recovery Security Peripheral Devices Why is the video input from the built in camera suspended momentarily The video input may be suspended momentarily if A shortcut key with the Fn key is used The CPU load increases 2013 Sony Corporation 315 Search ...

Page 316: ...ipheral Devices How do I change the LCD brightness Press the Fn F5 or Fn F6 keys to adjust the LCD brightness of your VAIO computer Details To adjust the LCD brightness of the connected external display such as a computer display or a TV use the brightness control on the external display 2013 Sony Corporation 316 Search ...

Page 317: ...nd then press the Enter key Details If your VAIO computer is running on battery power make sure the battery pack is installed properly and is charged Details If you wait for a while and the computer screen remains blank follow the procedures below Press and hold down the Power button for more than four seconds check if the power indicator light is off and then turn on your VAIO computer If the pro...

Page 318: ... TV screen or external display connected to the HDMI output port Reconnect the HDMI cable not supplied Details Make sure you are using an HDCP compliant display The copyright protected content is not displayed on a non HDCP compliant display Change the screen resolution of the connected TV or external display Details Images may appear on the screen 2013 Sony Corporation 318 Search ...

Page 319: ...work Internet Backup Recovery Security Peripheral Devices What should I do if no image is displayed on my external display or TV screen Press the Fn F7 keys several times to select your desired display output and then press the Enter key Details 2013 Sony Corporation 319 Search ...

Page 320: ...hat should I do if some items do not fit on the computer screen Check that the text size is set to 100 If not some items for example an app menu may not be displayed correctly depending on the apps you are using Refer to Windows Help and Support for more information on how to change the text size Details 2013 Sony Corporation 320 Search ...

Page 321: ...high resolution videos In such a case lower the resolution of the LCD screen Details If you have selected to use an external display using the Fn F7 keys and the external display is disconnected from your VAIO computer the computer screen may be unable to display the video In such a case stop video playback press the Fn F7 keys to select the computer screen as the display output and then press the...

Page 322: ... display output to both the computer screen and an external display change the display output to either of them Some videos may not be displayed smoothly depending on the type or bit rate of videos Lowering the screen resolution may improve video playback performance Details If data access to a memory card is in progress the media access indicator light is on wait until the data access ends and th...

Page 323: ...ch as those recorded with the AVCHD digital video camcorder Playing high definition videos requires substantial hardware resources such as CPU GPU or system memory performance on your VAIO computer During the video playback some operations and or functions may become unavailable and sound interruptions dropped frames and playback failure may occur depending on the configuration of the computer 201...

Page 324: ...you can enter the letters and symbols printed on the keys Press the Num Lk key or Fn Num Lk keys to turn the Num Lock indicator light on or off Details Check if the Caps Lock indicator light is on or off When the indicator light is on characters typed will appear in uppercase or lowercase if you also hold down the Shift key When the indicator light is off characters typed will appear in lowercase ...

Page 325: ...IO computer screen freezes Restart your VAIO computer Press the Ctrl Alt Delete keys select Shut down in the lower right corner of the computer screen and then select Restart If the problem persists press and hold down the Power button for more than four seconds or slide the Power switch to the right for more than four seconds 2013 Sony Corporation 325 Search ...

Page 326: ...hould I do if my keyboard configuration is wrong The language layout of your keyboard is labeled on the packaging box If you choose a different regional keyboard when you complete the Windows setup the key configuration will be mismatched To change the keyboard configuration refer to Windows Help and Support 2013 Sony Corporation 326 Search ...

Page 327: ... depending on the condition of your VAIO computer In such a case wait for a while before moving the pointer again If the pointer still does not move press the Ctrl Alt Delete keys select Shut down in the lower right corner of the computer screen and then select Shut down If the problem persists press and hold down the Power button or slide the Power switch to the right for more than four seconds T...

Page 328: ...ackup Recovery Security Peripheral Devices Why can t I write data to a memory card Some types of memory cards are equipped with an erasure prevention switch to protect data from unintentional erasure or overwriting Make sure the erasure prevention switch is off 2013 Sony Corporation 328 Search ...

Page 329: ...the Windows password The Windows password is case sensitive Check your password and enter again Log on using a user account that has system administrator privileges to reset your password If you forget all passwords for system administrator accounts you cannot reset any Windows passwords You need to perform system recovery Details 2013 Sony Corporation 329 Search ...

Page 330: ...rong power on password three times consecutively Press and hold down the Power button for more than four seconds and check if the power indicator light is off Then restart your VAIO computer and enter the correct password The password is case sensitive so be sure to check letters for the current case before you enter the password If you forget the power on password you cannot start your VAIO compu...

Page 331: ...ame software does not work or it keeps crashing Check the website of the game if there are any patches or updates to download Make sure you have installed the latest video driver software On some VAIO computer models the graphics memory is shared with the system The optimal graphics performance in such a case is not guaranteed 2013 Sony Corporation 331 Search ...

Page 332: ...rdware Apps Network Internet Backup Recovery Security Peripheral Devices What should I do if I cannot charge the device connected to the USB port that supports USB charging Make sure that the USB Charging setting is enabled Details 2013 Sony Corporation 332 Search ...

Page 333: ... of your printer is displayed as online or ready Then make sure the printer settings are correctly configured as instructed in the manual that came with the printer Make sure your printer is set to Set as Default Printer Refer to Windows Help and Support for more information Details Make sure your printer is compatible with Windows installed on your VAIO computer Make sure your printer is connecte...

Page 334: ...if the power cable is connected properly to an AC outlet You may need to install a USB driver for the USB device before connecting the device Refer to the manual that came with the USB device for more information Try using another USB port on your VAIO computer The USB driver could be installed to the specific port you used the first time you connected the device USB hubs may prevent the USB devic...

Page 335: ... VAIO computer enters Hibernate mode This problem could be due to the battery pack not being installed properly To solve this problem turn off your VAIO computer remove the battery pack and then reinstall it Details If the problem persists it is likely that the installed battery pack is not compatible with your VAIO computer or has failed Turn off the computer remove the battery pack and then repl...

Page 336: ...arge my battery pack The battery care function is enabled Start VAIO Control Center Details and change the settings in the Power and Battery window If ambient temperature is outside the specified range or the power consumption of your VAIO computer is high when you charge the battery pack the charge current may be reduced 2013 Sony Corporation 336 Search ...

Page 337: ...AIO computer running slowly and the CPU clock frequency low while the computer is running on battery power While your VAIO computer is running on battery power the CPU clock frequency is reduced for power conserving purposes which causes the computer to run slowly This is normal and does not indicate a malfunction 2013 Sony Corporation 337 Search ...

Page 338: ...VAIO computer If MAC address filtering of your access point is enabled register the MAC address of your VAIO computer in the setup screen of the access point Otherwise the computer cannot connect to the access point Open Command Prompt Details enter ipconfig all and then press the Enter key You can find the physical address MAC address in the Physical Address field under Wireless LAN adapter Wi Fi...

Page 339: ...ion with a device whose SSID is set to ANY and the SSID of your VAIO computer or the access point is set to ANY When the access point is in stealth mode For more information refer to the manual that came with your access point or consult your Wi Fi service provider Make sure your VAIO computer and access point are connected to one another Details Connection capability is affected by distance obstr...

Page 340: ...er devices are communicating via the access point Wait for a while and try again Change the channel setting of your access point By changing the channel interference on your wireless network may be reduced and data transfer speed may improve If access point channel interference occurs data transfer speed may be reduced If your access point interferes with other access points change the access poin...

Page 341: ... Wireless in the left pane Turn off Airplane mode and change the Wi Fi setting under Wireless devices to On To use the Wi Fi function on your VAIO computer you need to configure the Wi Fi settings Check the Wi Fi settings of the computer Details If a connection utility app supplied with a third party Wi Fi product is installed uninstall it If a connection utility app is installed Windows may fail ...

Page 342: ...ackup Recovery Security Peripheral Devices What should I do if I do not know the SSID or security key for the access point You can find the key in the setting screen of your access point Refer to the manual that came with your access point for more information 2013 Sony Corporation 342 Search ...

Page 343: ...a peripheral device or the network Windows does not allow you to turn off the computer In addition some peripheral device drivers for the peripheral devices do not support the feature to force the computer to shut down If the computer screen freezes press the Ctrl Alt Delete keys select Shut down in the lower right corner of the computer screen and then select Shut down If your VAIO computer freez...

Page 344: ...overy Security Peripheral Devices What should I do if VAIO Care Rescue Mode starts when I turn on my VAIO computer You may have accidently pressed the ASSIST button rather than the Power button Exit VAIO Care Rescue Mode and locate the Power button on your VAIO computer 2013 Sony Corporation 344 Search ...

Page 345: ...very Security Peripheral Devices What should I do if my VAIO computer does not enter Hibernate mode Select Choose what the power button does in the Power Options window Details Select Change settings that are currently unavailable the Hibernate check box and Save changes 2013 Sony Corporation 345 Search ...

Page 346: ...bout five minutes Then put them back in place and turn on the computer again Before using your VAIO computer for the first time you need to connect the computer to a power source with the AC adapter Check that you are using the supplied Sony AC adapter For your safety use only the genuine Sony rechargeable battery pack and AC adapter which are supplied by Sony for your VAIO computer Make sure the ...

Page 347: ...AIO computer does not turn on or the power button does not work the power indicator light blinks fast The battery pack may not be installed properly Remove the battery pack and reinstall it properly Details If the problem persists it means the installed battery is not compatible with your VAIO computer Remove the battery pack 2013 Sony Corporation 347 Search ...

Page 348: ... the network if any Press and hold down the Power button for more than four seconds and make sure the power indicator light is off Then turn on your VAIO computer again If the problem persists press and hold down the Power button for more than four seconds and make sure the power indicator light is off Disconnect all cables connected to your VAIO computer such as the AC adapter remove the battery ...

Page 349: ...changed from the factory default settings Press the ASSIST button while your VAIO computer is off to display the VAIO Care Rescue Mode screen then select Start BIOS setup Press the or key to select the Security tab select Factory Default and then press the Enter key When the confirmation prompt appears press the Enter key and restart the computer If a message appears even after you restart your VA...

Page 350: ...ery Security Peripheral Devices Why does my VAIO computer automatically turn off When the battery pack is running out of power your VAIO computer automatically enters Hibernate mode and eventually turns off Connect the AC adapter to the computer or charge the battery pack 2013 Sony Corporation 350 Search ...

Page 351: ...ing Hardware Apps Network Internet Backup Recovery Security Peripheral Devices How do I avoid unintentional clicks caused by a light touch on the touch pad To avoid unintentional operation disable the tapping function Details 2013 Sony Corporation 351 Search ...

Page 352: ...dware Apps Network Internet Backup Recovery Security Peripheral Devices How do I disable the touch pad Press the Fn F1 keys to disable the touch pad Details Alternatively start VAIO Control Center Details then disable the touch pad 2013 Sony Corporation 352 Search ...

Page 353: ...ry Security Peripheral Devices Why can t I use the touch pad The touch pad is disabled Press the Fn F1 keys to enable the touch pad Details Alternatively start VAIO Control Center Details then enable the touch pad If a mouse is connected to your VAIO computer disconnect it 2013 Sony Corporation 353 Search ...

Page 354: ...an I reinstall the original apps and drivers You can restore the preinstalled apps and drivers using VAIO Care To restore them start VAIO Care Details and then select Advanced Tools Restore and recovery and Reinstall Applications and Drivers Refer to the help file included with VAIO Care for more information 2013 Sony Corporation 354 Search ...

Page 355: ...rk Internet Backup Recovery Security Peripheral Devices How can I restore my VAIO computer system to its factory default settings There are two ways to recover your VAIO computer system from Recovery Media Details and from the recovery area Details 2013 Sony Corporation 355 Search ...

Page 356: ... to Top How to Use Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices How do I create Recovery Media You can create Recovery Media using VAIO Care Details 2013 Sony Corporation 356 Search ...

Page 357: ...gestions below Download and install the latest updates using VAIO Update Details Restart your VAIO computer And then try to create Recovery Media again If an AC adapter is supplied with an external optical disc drive plug the AC adapter into a power source Try other reliable media If the problem persists visit the VAIO online support website for further assistance 2013 Sony Corporation 357 Search ...

Page 358: ...ecovery area Recover your VAIO computer from Recovery Media if you have used apps to modify the recovery area installed a different operating system from the preinstalled one or formatted the built in storage device without using VAIO Care Rescue Mode Recover or maintain your system If the problem persists visit the VAIO online support website for further assistance 2013 Sony Corporation 358 Searc...

Page 359: ...scs are not clean clean them and try recovering your VAIO computer again If you cannot recover your VAIO computer from the recovery area restart the computer and recover the computer from the recovery area again or use Recovery Media If you cannot recover your VAIO computer using a USB optical drive or USB flash drive connect the drive to another USB port or to the USB port that is compliant with ...

Page 360: ...ify problems on your VAIO computer With the app you can check if the computer hardware a CPU a memory module and a built in storage device needs to be replaced To start VAIO Hardware Diagnostics select Tools and VAIO Hardware Diagnostics in VAIO Care Rescue Mode Recover or maintain your system Follow the instructions in Recovering from the Recovery Area to recover your VAIO computer Details If you...

Page 361: ...r VAIO computer from a system image backup if you have created the backup Refer to Windows Help and Support for more information Details If the problem persists follow the instructions in Refreshing Your VAIO Computer to reinstall the operating system Details If the problem persists after you refresh your VAIO computer follow the instructions in Recovering from the Recovery Area to recover the com...

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