VAIO User Guide
Troubleshooting
What should I do if my VAIO computer becomes
unstable (Windows does not start)?
Try the suggestions below:
Restore computer system files.
Use the restore point that you created before your VAIO computer becomes unstable.
Restore your VAIO computer from a system image backup if you have created the
backup. Refer to
Windows Help and Support
for more information.
Any file you have created or changed after you created the system image backup will
not be restored.
You need to back up such a file with
VAIO Care (Rescue Mode) : Recover or
maintain your system
.
Use
VAIO Hardware Diagnostics
to identify problems on your VAIO computer.
With the app, you can check if the computer hardware (a CPU, a memory module, and
a built-in storage device) needs to be replaced.
To start
VAIO Hardware Diagnostics
, select
Tools
and
VAIO Hardware
Diagnostics
in
VAIO Care (Rescue Mode) : Recover or maintain your
system
.
Follow the instructions in
Recovering from the Recovery Area
to recover your
If you have not backed up your data, be sure to make a backup copy of your valuable
data using
VAIO Care (Rescue Mode) : Recover or maintain your system
before recovering your VAIO computer.
If you have a backup created with the Windows backup feature before your VAIO
computer becomes unstable, but you have created or changed the file after that, back
up such a file with
VAIO Care (Rescue Mode) : Recover or maintain your
system
.
Note
Recovering your VAIO computer will delete all the data on the built-in storage
device.
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