Support Options
If you have questions about your computer or the preinstalled software, refer to the following sources for answers in the
sequence listed below.
1
VAIO
®
Computer User Guide
The online VAIO
®
Computer User Guide and the printed VAIO
®
Computer Quick Start provide information on how to maximize
your computer capabilities and solve common problems. You can also push the Help button located on the top right corner
of your computer to access VAIO
®
Help and Support.
2
Software Manuals and Online Help Files
The software preinstalled on your computer may come with an online manual. These manuals are stored on the hard disk
drive as online Help files. You can find the Help files from the Help menu under the specific software program. Some
programs may come with a printed manual.
3
Operating System Online Support
Your computer comes preinstalled with a Microsoft
®
Windows
®
operating system. For operating system support, you can
gain access to Microsoft
®
customer support at:
http://support.microsoft.com/directory/
.
4
VAIO Support Agent
You can find VAIO Support Agent by clicking Start and selecting Help and Support. Using advanced diagnostic technology,
Sony's VAIO Support Agent runs scheduled protections of your programs, network settings, and other important program
settings. When your software is protected, you can use VAIO Support Agent to repair software problems by restoring your
software to any of the previously protected states.
5
Sony Computing Support
This service provides instant access to information on commonly encountered problems. Enter a description of your problem
and the Knowledge Database searches for the corresponding solutions online. You can access Sony Computing Support at:
http://www.sony.com/pcsupport
.
6
Sony Fax-on-Demand
This service, which requires a fax machine or your fax software, provides answers to commonly asked questions. You can
use this automated service to request a list of available topics, and select the topics that you want to receive. To contact
the Sony fax-on-demand service, call: 1-888-4-SONY-PC (1-888-476-6972).
7
Sony Customer Support
Sony and Microsoft software support is available free of charge for 90 days after the original date of purchase. You can call
and speak with a Sony Customer Support Representative without using your computer by calling: 1-888-4-SONY-PC
(1-888-476-6972).
8
Sony Service Center
For the Sony Service Center nearest you, call 1-888-4-SONY-PC (1-888-476-6972) or find Sony Customer Service on the
Web at
http://www.sony.com/pcsupport
.
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