ModelName: Falcon_E
PartNumber: 4-164-613-11
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Troubleshooting
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The data may be damaged.
Delete the data that cannot be transferred from your computer, then import it to
your computer again. When importing data to your computer or transferring
data to the player, close any other applications to avoid data damage.
You may be attempting to transfer a file that is not in a playable format.
For information on the supported file format, see “Supported file format” of
p. 160). You may not transfer a file depending on the file
specification.
Transferable limit of files and folders has been exceeded. See “Supported file
format” of “Specifications” (
p. 160) for the maximum number of songs, videos,
photos, podcast episodes and podcasts that can be transferred to the player.
Delete unnecessary data.
You are trying to transfer .m4a, .mp4, .3gp or .m4v files on a computer that already
has Windows Media Player 10 installed.
Install Windows Media Player 11 from the Windows Media Player download
site.
If you transfer data using an appropriate software for transferring, but the transfer is
not made, refer to the manufacturer.
The transfer takes too long time.
You are transferring a large file.
It may take a long time to transfer a large file.
Only a small amount of data can be transferred to the player.
There is not enough free space in the built-in flash memory.
Delete any unnecessary data to increase free space.
Data that cannot be played on the player is stored on the player.
If data other than song, video, or photo data is stored on the player, less data can
be transferred. Transfer back data that cannot be played on the player to the
computer to increase the available space.
Cannot return a song on the player to the computer.
You may attempt return a song to a computer that was not used to transfer the song
to the player.
If you transfer a song from a computer to the player by using software, you
cannot return the song to another computer. Return the song to the computer
from which you transferred the song to the player. If you cannot return the song
to the computer and intend to delete the song, use software to select and delete it.
You may have deleted the song on the computer from which you transferred the
song to the player.
If you delete the song on the computer from which you transferred the song to
the player, you cannot return the song to the computer.
The player becomes unstable while it is connected to the computer.
A USB hub or USB extension cable is being used.
Connecting the player via a USB hub or extension cable may not work. Connect
the player directly to your computer using the supplied USB cable.
Folders cannot be renamed or deleted.
You cannot delete or rename the [MUSIC], [MP_ROOT], [MPE_ROOT],
[VIDEO], [DCIM], [PICTURE], [PICTURES] and [PODCASTS] folders.
