CIE-H10A User Manual Ver. 1.1
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9
Self-Test in Trouble
When users are in trouble with using CIE-H10A, make sure of the following steps first.
9.1
Searching problem with ezManager
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Confirming types of configuration utility
CIE-H10A can be configured by ezManager.
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Cancelling the Firewall operation
In case of being blocked by firewalls of a personal computer or network block, you
must cancel all the firewalls before searching CIE-H10A.
Most of vaccine programs have firewall functions so it can cause some trouble to
search CIE-H10A. Close or pause these programs before searching the product.
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Stable supply of the power
Check if the power is supplied continually. The red LED on CIE-H10A shows that the
power is switched on.
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Connection with the network
Make sure that the network connection is fine including Ethernet cable. In this step,
we recommend that users connect CIE-H10A with PC directly or in the same network
hub.
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Checking options of restriction
In case that restriction of access is activated, the communication with ezManager will
be unavailable. When users are in this situation, make CIE-H10A operate in ISP mode.