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CERTIFICATE AND 

CONDITIONS OF WARRANTY

 

SECTION 1   

Q

 

17

 

8  

MAINTENANCE 

 

!

 

 
DANGEROUS electrical voltages are generated inside the UPS. All maintenance 
operations to be performed SOLELY AND EXCLUSIVELY by authorized personnel. 

 

 

Optimal operation of the unit is obtained by keeping it constantly powered (24 hours a day).

 This 

guarantees correct maintenance of the battery charge. 
 

 

If there is to be a long period when the equipment is not in use, wait until the batteries are fully 
charged before switching the UPS off completely 

( mains present for eight hours consecutively). 

 

 

While the unit is not in operation, the batteries should be recharged for 24 hours at least every 4 
weeks. 

8.1  TROUBLESHOOTING FOR MINOR PROBLEMS 

This section describes some of the most likely problems that may compromise proper operation of the UPS, 
together with an attempt to identify the likely causes and possible solutions  

!

 

 
IMPORTANT: if after following the indications in this chapter, the problems persist or 
are repeated frequently, you should call the technical service centre providing a full 
description of the problem. 

 

 

Problem Possible 

cause 

Solution 

The main switch is not inserted 

Insert the main switch 

Mains voltage is missing 

Have  an  electrician  check  the 
mains 

 
 
The MAINS LED does not come 
on, the acoustic alarm sounds at 
intervals 

Fuse on the input faulty. 
 

Replace the fuse with another 
one of the same type. 

The MAINS LED flashes 

Phase and neutral inverted at the 
input to the UPS 

Remove the connection plug 
from the mains and insert it again 
inverted 

UPS 

broken 

Contact the customer support 
service. 

The ALARM lamp is lit, the 
acoustic alarm sounds 
continuously. 

Overtemperature 

Lower the ambient temperature 

Battery expansion switch in the 
“OFF” position 

Turn the safety switch to “ON” 

The number of external 
expansion batteries is not set 
correctly 

Correct the settings (see chapter 
4) 

The batteries are not fully 
charged 

Charge the batteries for at least 8 
hours consecutively. 

The batteries are faulty 

Contact  the  customer  support 
service. 

 
 
 
 
 
Battery back-up time less than 
indicated 

The battery-charger is defective 

Contact  the  customer  support 
service. 

OVERLOAD indicator lamp lit 

Overload on the UPS output  

Reduce  the  load  connected  to 
within the nominal value. 

Serial connection cable error 

Use the cable provided. 

The PC interface is busy with 
another process or defective 

Check that other SW applications 
are not interfering. 

 
No communication between UPS 
and PC 

Interference on the data cable 

Change position of the cable. 

 

Summary of Contents for ENT-RK10

Page 1: ...UPS ENTERPRISE 800 2000 VA PRODUCT MANUAL...

Page 2: ......

Page 3: ...3 2 3 Putting an external battery expansion into operation 9 4 CONFIGURATION AND START UP 10 4 1 CONFIGURATION OF THE OUTPUT VOLTAGE BATTERY EXPANSIONS 10 4 2 Power Share Configuration 2000VA version...

Page 4: ...notification of the malfunction if it is not possible to provide proof of purchase the serial number and date of production will be used to calculate expiry of the warranty which may lead to a reduct...

Page 5: ...ppropriate procedure When assembling and replacing the battery the UPS should always be switched off and disconnected from the mains power supply The UPS contains an internal power source which is the...

Page 6: ...ed via a first AC DC conversion followed by a DC AC conversion in order to provide the consumer a stable waveform that is exempt of noise or distortions and therefore completely independent of the inp...

Page 7: ...e buzzer reset alarms OFF Off button inverter OFF LED 1 Battery capacity LED bar LED 2 GREEN Mains up and regular LED 3 YELLOW Auxiliary mains present and regular bypass line LED 4 RED General alarm s...

Page 8: ...ow for adequate ventilation and access to the rear panel Make sure not to set the UPS or any other heavy object on the cables Check that the voltage and frequency preset for operation is right for you...

Page 9: ...e standards in force A distribution panel must be set up if there is not one already which can be used to isolate the mains upstream of the UPS This panel must have an automatic switch of sufficient c...

Page 10: ...ure that the safety switch on the battery expansion is in the OFF position during the connection steps Set the battery expansion unit beside the UPS on the side that does not have the air vents Connec...

Page 11: ...mode within 10 seconds In output voltage setting mode as well as the battery LED bar the no break output LED also flashes For configuration of the voltage use the same arrangements as for the battery...

Page 12: ...lication is powered by the UPS and continuous power is guaranteed If the UPS is switched on with mains absent follow the same procedure as described above and after the self test the UPS will go into...

Page 13: ...no longer be muted It is recommended to close down applications manually if the automatic shutdown procedure has not been activated via the specific software installed on the computer WARNING your ap...

Page 14: ...ation of performance 5 1 4 Switching the UPS off Partial switching off with mains present Pressing the OFF key for 2 sec in normal operation with mains present activates the partial switching off of t...

Page 15: ...ions on the leading operating systems based on JSC Java Shutdown Client Net Vision Web SNMP manager for control via LAN with TCP IP protocol and remote shutdown management the relay card with 3 zero p...

Page 16: ...ica Gestione Rel R1 R2 R3 Rel Uscite Rel I1 Ottici Ingresso 9 PIN The maximum voltage that can be applied to the contacts is 60Vdc and the maximum current is 500mA Pin DB 9 Signals NC NO JUMPERS 4 Gen...

Page 17: ...atic by pass Voltage selected 15 Overload with mains present 130 for 10 seconds AC AC efficiency 88 Crest factor 3 1 Reference normatives Standard European UPS standard EN50091 and CE marking Safety E...

Page 18: ...ted Insert the main switch Mains voltage is missing Have an electrician check the mains The MAINS LED does not come on the acoustic alarm sounds at intervals Fuse on the input faulty Replace the fuse...

Page 19: ...Q VIEW SECTION 4 800 VA 1000 VA tower front view rear view Battery extension tower 1000 VA rack 19 Battery extension rack 19 Rear view Front Rear view 4 2 1 7 5 6 8 5 6 5 7 1 4 2 5 8 5...

Page 20: ...VIEW SECTION Q 5 1500 2000 VA tower Battery extension tower rear view rear view 1500 2000 VA rack 19 Rear view Battery extension rack 19 Rear view 2 7 1 6 4 5 3 5 3 4 1 5 5 5 5 6 8 2 7 5...

Page 21: ...3 Presa di uscita power share 4 Connettore seriale RS232 USB DB9 5 Connettore batteria per espansione esterna 6 Presa di uscita per utenze 7 Presa ingresso rete e fusibile 8 Interruttore batterie 1 L...

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