socomec ENT-RK10, Product Manual

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CERTIFICATE AND
CONDITIONS OF WARRANTY
SECTION 1 Q
3
CERTIFICATE AND CONDITIONS OF WARRANTY
This SOCOMEC UPS uninterruptible power system is guaranteed against manufacturing and material
defects, for a period of 12 months* from the date of purchase.
This certificate of warranty must NOT be sent
back, but must be kept by the customer together with the purchase receipt, to be used if the product should require
interventions while under warranty.
The period of validity of the warranty is calculated from the date of purchase of the new product, by the final user,
from an official reseller (the date shown on the purchase receipt is used as proof).
The warranty is of the 'carry-in' type: free supply of parts and labour for repairs, with return of a product to be
replaced to SOCOMEC UPS, or authorized centres, at the customer’s cost and risk.
In order to use the warranty service, the user must respect the following rules:
•
the product must be returned exclusively in its original packaging. Any damage caused during shipping in
packaging other than the original is not covered by the warranty;
•
the product must be accompanied by proof of purchase: a document (bill, invoice, receipt) showing the date of
purchase and the information necessary to identify the product (model, serial number). The number of the
authorization for return for repairs must also be attached, with a detailed description of the defect found in the
product. If any of these elements is missing, the warranty is invalid. The return authorization number is issued by
the service centres by telephone on receiving notification of the malfunction;
•
if it is not possible to provide proof of purchase, the serial number and date of production will be used to
calculate expiry of the warranty, which may lead to a reduction in the product’s warranty period.
The product is not covered by warranty for damage caused by negligence (use outside the tolerance ranges: electric
power supply, lightning, humidity, temperature, bad ventilation, etc.), tampering or any unauthorized intervention.
During the warranty period, SOCOMEC UPS may, at its discretion, decide to repair the product or replace the
defective parts with new parts or with used parts that are equivalent to new parts in terms of functions and
performance.
In the case of the battery, the warranty is valid if periodic recharging has been effected within the terms indicated on
the packaging. It is advisable, therefore, after purchase, to check that the date of the next recharging has not
passed.
Optionals
Warranty for the optionals is 12 months and is of the carry-in type.
Software products
Warranty for the software is 90 days. The software is guaranteed to function in compliance with the manual and the
written material accompanying the product. Hardware accessories or supports (e.g. disks, cables, etc.) attached are
guaranteed from material and manufacturing defects under normal use and service, for a period of 12 months from
the date of purchase.
Under no circumstances will SOCOMEC UPS be responsible for damages (including, without limitations, damage for
loss of earnings, interruption of activity, loss of data or other economic losses) deriving from the use of this product.
The present conditions are subject to Italian law. All disputes to be heard by the Court of Vicenza.
* Local warranty condition apply in addition to the general one.