104 • UK
Return to contents
AVN9010/20 V105.15
Trouble Shooting
Before sending the AVN S9010/20 for service, please carry out inspection or make adjustments according to possible causes of
problems stated on the list below. It is possible that problems will be resolved and the AVN will go back to normal operation. If you
have any doubt about the problems on the list or the problem can’t be resolved effectively by following the remedy as instructed,
please contact our company or a professional service center.
Problem
Possible Cause
Remedy
No display on LCD
Fuse blowing
Replace with a new fuse
Loose wire
Reconnect properly.
Communication between main machine
and vehicle control system failed
Press Reset key of the main machine
and reconnect
Main machine control system
communication failed
Press Reset key of the main machine
and restart
Too low storage battery voltage.
System’s automatic protection activated
Charge the storage battery to 12V
Is the LCD screen in ‘dark’ mode
Touch the screen to restore the display
No sound played
System in mute state
Press Mute key exit from mute state
Loose speaker wire
Reconnect properly.
Damaged speaker
Replace with a new speaker
No image played
Wrong disc position
Ensure that the label faces upwards on
the tray
Dirty or damaged disc
Try another disc
Loose/bad wire connection
Reconnect properly.
Wrong use of AV input port
Please refer to AV function operation
for selecting ports
Wrong iPod play video file setting
Please refer to instructions of iPod
function operation
Occasional sound skipping
Dirty or damaged disc
Try another disc
Disabled Bluetooth hands free function
Wrong mobile phone paired with AVN or
BT is disabled
Rematch or switch on bluetooth
Bluetooth matching failed or unable to
match
Compatibility problem exists between
some models of mobile phone Bluetooth
and the product.
Replug the car key to start up and match
Touch failed/too slow action
Touch coordinate offset
Recalibrate the touch screen
Main machine control system
communication error
Press the Reset key to start or restart the
machine
Car reversing failed
Wrong or bad reversing wire connection
Reconnect
Wrong or bad camera
Reconnect
Rear camera setting isn’t set to “On”
Access system settings, and set
the reversing as “On”.
No key tone
The “Key tone” is set to “Off”
Access system settings, and
set “Key tone” to “On”
There is music but no accompanying
sound during DVD playback
Wrong language setting
Reset the language key
Set the speaker as S.ICR state and vehicle
sound cabinet as 2CW4CR. The setting
doesn’t match the device.
Set the speaker as stereo, and set the
audio setting “S.l” as “Off’.
Key backlight can’t be lit
The “Small lamp control” setting in
factory mode is not corresponding
the small lamp control wire connection
state or small lamp power supply.
Reset the small lamp control form
AVN S9010/9020 V1 06/15 UK