Snom 00004257 Page 83 User Manual Download

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D315 | D305 User Manual

Troubleshooting

races

Snom Support may ask you to submit a SIP Trace and/or a PCAP Trace to help them analyze your
problem.

Performing a SIP Trace

1. Open the phone’s web interface >

SIP Trace

page.

2. Click on

Clear

to clear the page.

3. Recreate the error to be documented in the trace.

4. Click on

Reload

5. Copy the text and submit to Support in whatever form they requested you to use.

If it is the public forum, make sure to delete private and/or security-relevant data like the MAC
address, public IP address, etc

Performing a PCAP Trace

1. Open the phone’s web interface >

PCAP Trace

page.

2. Click on

Start

to start recording network traffic.

3. Click on Stop to end recording.

4. Click on the

here

link to open the file download window, and save the file.

5. Submit the file to Support in whatever way they requested you to use.

If it is the public forum, make sure to delete private and/or security-relevant data like the MAC
address, public IP address, etc

Summary of Contents for 00004257

Page 1: ...IP Phone D315 D305 User Manual ...

Page 2: ...onnecting a headset 13 Connecting a V2 0 Expansion Module 14 Initializing and registering the phone 14 Prerequisites 14 Initialization 15 What to do if initialization and registration are unsuccessful 17 Correcting the clock 17 Getting to know your phone 18 At a glance 18 LED indicators 20 Call indicator 20 Function key LEDs 20 LED on MWI key 20 Hard keys 21 Freely programmable function keys with ...

Page 3: ...tings 34 User mode administrator mode 35 Directories 37 Directory 37 Definitions explanations 37 Directory entries 37 Contact Types 38 Outgoing identity 38 Group 38 Ringtones 38 Adding Editing Entries on the Phone 39 Adding new entry manually 39 Adding new entry from call list 39 Adding current caller 39 Sorting entries 39 Editing existing entry 40 Deleting an entry 40 Adding editing entries on th...

Page 4: ...y 46 Speed dialing 47 Calling emergency numbers 47 Call completion 47 Number guessing auto completion 48 Accepting calls 48 Using different audio devices 48 Automatically accepting calls 49 Call pick up from another extension 49 Call waiting 50 Active calls 51 Hold 51 One call on hold 51 Holding multiple calls 51 Conference 52 Initiating a conference 52 Conference screen navigation 52 Transferring...

Page 5: ...ing 66 Example 4 Changing setting of context sensitive key 67 Customizing the phone settings 68 Identities accounts 68 Configuring and editing identity account 68 Assigning ringtones 70 Date and time formats 70 Date 71 Time 71 Time zone 72 Language settings of phone and web interface 73 Phone language 73 Web interface language 73 Dial tones 74 Emergency numbers 74 Call forwarding 74 Call completio...

Page 6: ...Display Symbols and Icons 84 Symbols found in the function key line 84 Display indications 86 Appendix 2 Status Messages 87 Appendix 3 Wall Mounting 88 Appendix 4 Programmable Functions 90 Freely programmable functions 90 Key Events 94 Appendix 5 GNU General Public License 96 ...

Page 7: ... Technology GmbH gives its permission to download and print copies of its content for the intended purpose of using it as a manual No parts of this document may be altered modified or used for commercial purposes without the express written consent of Snom Technology GmbH Although due care has been taken in the compilation and presentation of the information in this document the data upon which it...

Page 8: ...Do not install the device in rooms with high humidity for example in bathrooms laundry rooms or damp basements Do not immerse the device in water and do not spill or pour liquids of any kind onto or into the device Do not install the device in surroundings at risk for explosions paint shops for example Do not use the device if you smell gas or other potentially explosive fumes Do not use the devic...

Page 9: ...abit switch D305 2 x IEEE 802 3 10 100 Mbps switch Power Power over Ethernet PoE IEEE 802 3af Class 1 If PoE is not available the Snom power adapter A6 not included in delivery Phihong model number PSM10R 050 can be ordered separately With EU clip Snom PN 00004325 With US clip Snom PN 00004326 Connectors 2 x RJ45 1 x LAN 1 x PC D315 only 1 x USB 2 0 type A 1 x proprietary Snom connector for EHS Ad...

Page 10: ...n be attached in two different positions depending on whether the phone will be placed on a desk or mounted on a wall To avoid scratching or otherwise damaging the phone we recommend turning it upside down and placing it on a soft piece of cloth Attaching for desktop placement 1 1 2 2 2 1 Fig 1 Fig 2 1 Insert the snap fits on the longer ends of the footstand into the holes marked Fig 1 and 2 2 Til...

Page 11: ...ner edge of the cradle Fig 1 If you are going to mount the phone on a wall we recommend that you rotate the tab 180 After rotation the tip of the tab Fig 4 will protrude slightly above the edge of the cradle The small rectangular hole in the receiver casing fits perfectly over the now protruding tip holding the receiver safely in place in the upright position on the wall Fig 1 Fig 2 Fig 3 Fig 4 1 ...

Page 12: ...ailable adapter not included in delivery Wenn PoE nicht verfügbar Netzteil nicht im Lieferumfang enthalten S il n y a pas de PoE bloc d alimentation non inclus dans la boîte Si no se dispone de PoE fuente de alimentación non incluido Se non disponibile PoE alimentatore non incluso USB 2 0 Type A D315 only PC NET DC 5V ...

Page 13: ...s headsets Connecting the base station of your headset via the Snom EHS Adapter Connect the Snom EHS to the connector labeled For more information on how to connect the Snom EHS Advanced and the headset please refer to the Quick Installation Guide of the Snom EHS Advanced that came with the device and to the manual of your wireless headset D315 only Connecting the headset to the phone via a Blueto...

Page 14: ...ccess to the internet via a router This could be a separate device available in various versions from many different manufacturers or in the form of a router on a server or a PC Account information provided by your network administrator or a VoIP account with a VoIP service provider who supports the VoIP SIP standard The phone supports up to 4 VoIP accounts with one or more VoIP providers The regi...

Page 15: ... English to select a language Use to select another language if applicable and press to save the highlighted language 2 Next you will be prompted in the language of your choice to select a time zone This affects the time shown on your display Fig 1 Fig 2 Fig 3 Fig 4 Press to move up or down the list one item at a time When all time zones are shown Fig 3 and 4 you also have the option to jump to th...

Page 16: ...ord received from your Internet service provider or administrator and press After successful registration you will see the phone symbol and the registered account identity in the identity line underneath the date time bar Infobar with date time Identity line Note If you see the account on the display preceded by X and the phone is not working the server may be down either for servicing or due to a...

Page 17: ...s require settings that are different from Snom s standard factory settings Snom s web page lists numerous providers and PBXs that have been tested for interoperability with our phones and specific settings that may be required Do not change the standard configuration unless you know what you are doing Expert help may be required Correcting the clock The phone receives the time and date from your ...

Page 18: ...ing LED Call on hold LED off Line is free Directory Steadily lit LED Mute Steadily lit LED Audio control keys Adjusting the volume of the ringer when the phone is idle or ringing of the handset casing loudspeaker when in a call Toggling between handsfree and handset mode Press to dial number and accept calls on speakerphone Headset mode on off Outgoing identity Call LED Blinking fast Incoming call...

Page 19: ...ontexts Navigate up down settings lists From idle screen Missed calls In other contexts Navigate space left From idle screen Received calls In other contexts Navigate space right Navigation keys MWI key with LED LED is lit when message is waiting on mailbox if mailbox supplied on PBX Press key to listen to message s Dedicated customizable function key Context sensitive programmable function symbol...

Page 20: ...ted when the key event occurs The factory default settings are printed on the paper insert see At a glance on page 18 Line L1 and L2 Fast blinking LED Incoming call Press the blinking line key or to accept Steadily lit LED In call Slow blinking LED Call on hold LED off Line is free Directory Steadily lit LED when searching in or editing the directory Transfer The LED is off Mute Steadily lit LED w...

Page 21: ...c Depending on the activity different functions will be available Navigation confirmation and cancel keys can be programmed with the key events available in their drop down menus See Configuring the function keys on page 61 for further information Factory settings Navigation key On idle screen Press to open Settings menu In other contexts Moving up the list one item button at a time On idle screen...

Page 22: ... when the phone is idle or ringing of microphone loudspeaker when in call Toggling between handsfree and handset mode Dialing numbers on speakerphone Accepting calls on speakersphone Toggling between headset and handset modes Note Handset mode overrides headset mode When the handset is picked up the headset symbol in the status line will be replaced by the handset symbol indicating that you can no...

Page 23: ...per case letters press the alphanumeric key with the respective letter one two three or four times quickly to type the first second third or fourth letter printed on the key Pause briefly after each letter Example In lower case letter mode press the 2 key once to type an a twice to type a b and three times to type a c Letters with accents and umlauts When in input modes lower and upper case letter...

Page 24: ...ll Forward when busy or Forward after timeout and the phone number calls will be forwarded to The warnings HTTP Password not set and Admin Password not set They can be turned off by either setting the passwords or turning them off manually Deleting or temporarily suppressing status messages Messages will be deleted automatically when the underlying cause is removed i e call forwarding is turned of...

Page 25: ...his line depict the functions that can be activated by pressing the function key underneath the respective symbol See Appendix 1 Display Symbols and Icons on page 84 for a complete list The factory defaults are Directory See Directory on page 37 Settings menu See Settings on page 26 Forwarding all calls on off See Call forwarding on page 58 Displaying all currently available status messages This k...

Page 26: ... symbols or both Info status bar Name of current activity and time Context area Depending on the activity this area will contain symbols incoming call ringing outgoing call ringing list entries etc and text like the phone number calling the extension number being called conference partners etc see Fig 1 on page 24 Function key line Depending on the current activity of the phone the key function ke...

Page 27: ...ing ID 2 VLAN Priority 4 Check for SW update 5 Display 3 Incoming calls 3 Reset VLAN 5 Vision 1 Contrast 1 Reject anonymous 4 WLAN 2 Backlight on activity 2 Call waiting 1 Scan WLAN networks 3 Backlight when idle 3 Auto answer indication 2 Manual setup 4 Expansion modules 3 Switch off WLAN 1 Appearance 5 Ethernet detection 2 Backlight on activity 6 802 1X 3 Backlight when idle 4 Contrast 6 Fkeys 1...

Page 28: ...Incoming calls 3 Backlight when idle 1 Reject anonymous 4 Expansion modules 2 Call waiting 1 Appearance 3 Auto answer indication 2 Backlight on activity 3 Backlight when idle 4 Contrast 6 Fkeys 1 Feature keys 2 Line keys 3 Keys on SXM UXM 1 7 Wireless techn 2 1 Only if phone model supports expansion modules and when an expansion module is connected 2 Only if phone model has a built in adapter for ...

Page 29: ...on key underneath if the symbol is available 2 Press 1 Preferences Fig 1 3 Press 5 Display 4 Press 2 Backlight on activity or 3 Backlight when idle Fig 2 5 Press the right or left arrow on the navigation key or the function key underneath the right or left arrow in the function key line Fig 3 and 4 to increase or decrease the backlight s intensity 6 When done press to save and return to the Displa...

Page 30: ...for the phone display s backlight see Adjusting backlight and contrast on the phone s display on page 29 Appearance This setting determines whether the data is presented in tiles or lines It is adjusted separately for each module i e the first D3 in the daisy chain is listed as no 1 the second one as no 2 and the third one as no 3 For more information on the modules display layout refer to the use...

Page 31: ...r 4 or 5 respectively depending on FW version or use the up down arrows on the navigation key to scroll to the item 6 Press the right or left arrow on the navigation key or the function key underneath the right or left arrow in the function key line see illustrations on page 29 Fig 3 and 4 to increase or decrease the backlight s intensity 7 When done press to save and return to the Expansion modul...

Page 32: ...er mode to administrator mode If you do not set an HTTP password you make it easier for experienced hackers to break into your system If you set your own passwords be sure to write them down and store them in a secure place Without the administrator password you will not be able to return the phone and the web interface from user mode to administrator mode many settings will be inaccessible Withou...

Page 33: ... set an administrator password unknown to you In such a case you would no longer be able to switch from user mode to administrator mode If you set your own passwords be sure to write them down and store them in a secure place Without the administrator password you will not be able to return the phone and the web interface from user mode to administrator mode many settings will be inaccessible With...

Page 34: ...ave clicked on Apply in some cases the Save button will appear at the top of the page Click on Save to save the changes permanently Changes that have not been saved will be lost if and when the phone loses power or is disconnected from its power source To the right of each setting there is a link symbolized by the question mark Click on this link to open a wiki page with information on the setting...

Page 35: ...is necessary to return the phone to administrator mode If your phone is administered centrally user mode may be the rule Please check with your administrator User mode on the phone The Network menu and various other settings are inaccessible in user mode See Settings on page 26 User mode on the web interface Some windows like Preferences are available in user mode while many others like the identi...

Page 36: ...36 D315 D305 User Manual Getting to Know Your Phone Fig 3 Fig 4 ...

Page 37: ...ltiple associated phone numbers are possible If you do not enter a first and or last name and or nickname the phone number will appear under both Name and Number Entry with one phone number Entry with several associated phone numbers Name area Same data for the master record and all subentries Blue area Data can be different for each associated phone number If subentry textﬁelds are blank the data...

Page 38: ...IP provider for these calls Note To use an outgoing identity specified in the directory you must dial the number from the directory If you simply type it on the keypad the current outgoing identity as indicated on the display will be used Group The available group types are Friends Family Work Colleagues or None The default setting is none You can assign a distinct ringtone to each group type Ring...

Page 39: ... open the respective call list 2 Use to select a call 3 Press to view call Details 4 Press to add the name if the name was transmitted and number to the phone directory If the name has not been transmitted the number will be used in its place See Editing existing entry on page 40 on how to add a name phone type group etc Adding current caller Note The current caller can be added to the directory o...

Page 40: ...o The group screen opens iii Use and to select family friend colleague work or none The contact type screen opens iv Use and to select VIP block or none c When you are done editing the entry press Deleting an entry 1 Press the function key underneath or key P3 factory default setting see At a glance on page 18 to open the phone s directory 2 Selecting an entry Scroll to the entry or enter the firs...

Page 41: ...roup drop down menu Available types are Friends Family Colleagues or Work You can assign a distinct ringtone to each group type Preferences Directory Ringtones Nickname If you enter a nickname it will appear under the Name header of the Directory on the web interface First name family last name Will be added in this order under Name in the directory unless you have also entered a nickname Birthday...

Page 42: ...ne Smith s landline will be added to the directory Click on in Jane Smith s line Fig 1 above The data is shown in Add or Edit area Fig 2 Fig 1 Fig 2 Fig 2 Fig 3 Enter the phone number in the text field of Number Fig 3 Select fixed from the drop down menu of Number type Fig 3 Optional Select a contact type and an outgoing identity from drop down lists Fig 3 Click on Add Sub Fig 3 John Miller s entr...

Page 43: ...e and all associated phone numbers Deleting one of the phone numbers Click on in the line of a phone number subentry to delete that subentry but keeping the master record and all other subentries Dialing from phone directory To dial click on the phone symbol on the right side of the line with the phone number Deleting whole directory Deletes the entire directory irretrievably Importing Exporting D...

Page 44: ... If you want to use an external contacts list the Contact list and Contact list URI settings are mandatory Publish presence is optional when enabled the phone sends out PUBLISH SIP messages with the phone s status e g busy etc 1 On the phone s web interface Configuration Identity page SIP tab click on the radio button on of the Contact list entry 2 Enter the URI received from your administrator Vo...

Page 45: ...ers Selecting identity for current outgoing call See Identities accounts on page 68 on how to configure identities If more than one identity is shown on the display the one with the black phone symbol is the outgoing identity for the call and the number name that will show on the callee s phone Use the down arrow on the navigation key to select another identity Using different audio devices Handse...

Page 46: ...ed calls 1 Press dialed calls received calls or missed calls to open the respective call list 2 Use to select a call 3 Press to dial the number Calling number from phone directory 1 Press the function key underneath or key P3 factory default setting see At a glance on page 18 to open the phone s directory 2 Use to select a name or enter the first letter s of the name on the alphanumeric keypad 3 P...

Page 47: ...r as soon as you have entered all the digits of one of the programmed emergency numbers Call completion Note This function depends on whether it is available in your network or not On Snom phones call completion means that when a called number is busy or not available you can have your phone call you back as soon as the dialed number is not busy anymore or available again The factory default setti...

Page 48: ...ting to on and enter the minimum number of characters that must be entered before number guessing will start When number guessing is enabled the phone will propose numbers containing the typed string from the numbers saved on its call lists and in the directory as soon as you have typed the minimum number of digits If and when the desired number is on the display press to dial In the following exa...

Page 49: ...es for this function are It must be supported by the PBX The extensions whose calls you want to pick up on your own extension must permit this function It is possible but not required to restrict the permission for monitoring to certain users or groups of users Settings See Example 1 Extension monitoring and call pick up on page 64 Each extension to be monitored must be programmed onto one of the ...

Page 50: ...e is a free line key available at the time the call comes in Press the function key underneath Fig 1 to put the Call waiting screen on the display Fig 2 you will see the caller ID on screen if it is being transmitted Press to reject the call waiting The caller will hear the busy signal Press to accept the second call and put your current call on hold Press to return to the Connected screen with yo...

Page 51: ...lding multiple calls If you are in a call with one party and have one or more calls on hold or if there is more than one call on hold the symbol is available in the function key line You can switch back and forth between the active call and any call on hold Up to 4 simultaneous calls are possible In Fig 1 and 2 the phone is in one active call with a second call on hold Press the function key under...

Page 52: ... area of the display Example A conference with three participants including yourself After you have pressed to start the conference the names if available or phone numbers of the other participants are shown on screen Fig 1 3 Fig 1 Fig 2 Fig 3 Selecting individual participants Press the up or down arrows on the navigation key to select one of the participants or the conference The selected item is...

Page 53: ... the third party first to make sure the call is welcome and will be accepted Attended transfer Transferring the call unannounced Blind transfer There will be no feedback on whether the third party is available and or picking up the call When a call is ringing on your phone you can transfer it to a third party without answering it first blind transfer only Attended transfer 1 Put the call on hold 2...

Page 54: ...of call waiting below 2 Dial the number of the third party to whom you intend to transfer the call or press the function key underneath to select a number from one of the available directories and call lists Fig 2 and 6 3 Press The transferred call is briefly indicated as disconnected Fig 3 Blind transfer of ringing call 1 With a call ringing Fig 1 press Fig 1 Fig 2 2 Dial the number of the third ...

Page 55: ...ine will show the message with the highest priority Fig 1 Fig 2 Fig 3 To view your missed calls press the left arrow on the navigation key To view details of the calls on the list see Call lists next page Turning off the missed call indications LED and Missed message Use one of the following methods View the list of missed calls Via the Status info screen 1 Press if available Fig 1 or open the Set...

Page 56: ...ws on the navigation key Fig 1 Fig 2 Fig 3 Fig 4 Fig 5 Fig 6 Press to dial the number of the selected call indicated by the arrow preceding the call Press to delete the selected call indicated by the arrow preceding it Press to delete the entire list Press to return to idle screen Press to show the call details of the selected call Missed calls To from time and date if not today total number of mi...

Page 57: ...ransfer The incoming call will continue ringing at that number Automatically There are four options for rejecting incoming calls automatically or to have them forwarded automatically either always or under certain conditions Deny List Calls from phone numbers on this list will not ring on your phone callers will hear the busy signal For further information see Contact Types on page 38 DND do not d...

Page 58: ...5 Press for two seconds to return to the idle screen Deactivating rejection of anonymous calls 1 Press or the function key underneath if the symbol is available 2 Press 2 Call Features 3 Press 3 Incoming Calls The box with the checkmark of the setting Reject anonymous Fig 2 indicates that the function is active 4 Press 1 to deactivate the function The checkmark is removed from the box indicating t...

Page 59: ...ll forwarding time If the call is not accepted by the end of this time period it is forwarded to the number of the phone extension or mailbox specified as this function s target Making changing the settings on the phone and turning on call forwarding Forward all Forward when busy Forward after timeout Press or or or Press 2 Call Features 2 Call Features 2 Call Features Press 1 Call Forwarding 1 Ca...

Page 60: ...warding Forward all Forward when busy Forward after timeout Press or or or Press 2 Call Features 2 Call Features 2 Call Features Press 1 Call Forwarding 1 Call Forwarding 1 Call Forwarding Press 1 Forward All 2 Forward when Busy 3 Forward after Timeout Press 1 Activate 1 Activate 1 Activate The menu item changes to 1 Activate Press for two seconds to return to the idle screen Turning forwarding of...

Page 61: ...nd Save Changes will be lost if you open another page of the web interface without first pressing Apply Save Note The function keys on Snom s expansion modules D3 and V2 0 are freely programmable function keys When an expansion module is connected to the phone its function keys are added to the Function Keys page of the web user interface of the phone The content of the page may differ depending o...

Page 62: ... identity selected as the phone s outgoing identity at any given time will be used Type Select the type of functionality from the drop down list See Appendix 4 Programmable Functions on page 90 for more information If you select Key Event a drop down list with the available key events will replace the text field under Number The default setting is line Number Enter one phone number or value for th...

Page 63: ...respective key event printed onto the casing on the D305 D315 this applies to the message key only Other key events and a selected number of other functionalities can be programmed onto them Programming the function keys This chapter will show you a few examples for customizing function key settings to your needs and preferences First example Extension monitoring and call pickup via a freely progr...

Page 64: ... textfield Note The first character of the ID must not be a curly brace The extension to be monitored must be programmed onto one of the freely programmable function keys with LEDs In our example we are monitoring extension 159 on key P3 1 On the phone s web interface click on Function Keys in the menu on the left 2 Under Context of P3 select Active or one of the configured identities from the dro...

Page 65: ... the menu on the left 2 Under Context of the key on the expandion module select Active or one of the configured identities from the drop down list 3 Under Type select Extension from the drop down list 4 In the Number text field enter the phone number whose calls you want to pick up In our example it is extension 157 on key 1 and extension 167 on key 10 the left and right top keys on the D3 5 Optio...

Page 66: ...ve or one of the configured identities from the drop down list 3 Under Type of P2 select Speed Dial from the drop down list 4 In the Number text field of P2 enter the phone number that you want to be able to speed dial In our example it is phone number 555 0184 in area code 917 Type each phone number with any necessary area code and or country code etc without spaces hyphens etc Example In convent...

Page 67: ...ll when the phone is ringing etc In the following example the setting of the left key will be changed from Directory to LDAP Directory 1 On the phone s web interface click on Function Keys in the menu on the left 2 Click on the drop down list of the left key 3 Select LDAP Directory from the drop down list 4 Click on Apply and Save By pressing the context sensitive function key you now have direct ...

Page 68: ... until you click on Apply and Save Changes will be lost if you open another page or tab of the web interface or if you close the web interface without first clicking on Apply and Save Identities accounts The phone supports up to four accounts or phone numbers with one or more providers or within an office or organization network On Snom phones these accounts or phone numbers are called identities ...

Page 69: ...settings and textfields for entering URIs URLs to various servers for music on hold for example as well as some behavior settings These are Automatic acceptance of incoming calls Auto Answer The default setting is off Acoustic alert one short beep when the phone accepts a call automatically Preferences Auto Answer Auto Answer Indication The default setting is off Contact List A contact list must b...

Page 70: ...tity ringtones On the phone 1 Preferences 3 Ringer If there is more than one configered identity on the phone they are shown on the display Select an identity with and press to hear the current ringtone for that identity Selecting a different ringtone Press to navigate up and down the list of ringtones The marked ringtone is played Press to save the marked ringtone as the new ringtone for the curr...

Page 71: ...format Select off to have the date shown on the phone s display in dd mm yyyy format US Date Format Date Setting On Setting Off March 5 2012 03 05 2012 05 03 2012 March 12 2012 03 12 2012 12 03 2012 December 5 2011 12 05 2011 05 12 2011 December 10 2011 12 10 2011 10 12 2011 2 Click on Apply and Save Time The time setting affects phones and or firmware versions with a digital clock only If the pho...

Page 72: ...rrect you may need to set the correct time zone If you have set the correct time zone and the time is still incorrect there may be a problem with the time server Contact your network administrator or your IP provider The list of time zones is arranged by the difference in hours to the UTC and within each time zone alphabetically by selected locations country or country and city Selecting and setti...

Page 73: ... interface The language used on the web interface can be changed on the web interface only Phone language Setting on the phone 1 Press 1 Preferences 4 Language 2 Use to scroll 3 Press to save the selected language 4 Press briefly to return to the previous menu or for two seconds to return to the idle screen Setting on the web interface 1 Open Preferences General Information Language 2 Select the l...

Page 74: ...ency Numbers space separated 2 Enter the emergency numbers in the text field Type each number without spaces between the digits separate the individual numbers with one empty space between them Example If you want to set the emergency phone number 911 and the phone numbers of your doctor 986543 and a friend 234578 the entry would look this 911 986543 234578 3 Click on Apply and Save Call forwardin...

Page 75: ... to enter in On Code Off Code text fields or ask your administrator Setting forwarding numbers Forwarding all incoming calls 1 Open Configuration Identity Features tab Call Forwarding Always 2 Type the phone number in the Target text field Type each number the way it needs to be dialed by the phone without spaces or punctuation between the digits 3 Click on Apply and Save Forwarding incoming calls...

Page 76: ...actory default setting is off Note This function must be supported by your VoIP provider and or your PBX On the phone Turning on call completion 1 Press 2 Call Features 2 Outgoing Calls 4 Call Completion 2 Press or scroll down to the setting and press to change it from off to on 4 Call Completion 3 Press briefly to return to the previous menu press for two seconds to return to the idle screen Turn...

Page 77: ... Select setting with 3 Press to save Setting on the web interface 1 In the menu on the left click on the identity whose call waiting settings you want to change 2 Click on the SIP tab The setting Call Waiting Indication is the second to last on the page 3 To turn call waiting off select off from the drop down menu Select visual only or ringer if you want waiting calls announced only by the phone r...

Page 78: ...rn to the previous menu press for two seconds to return to the idle screen Setting on the web interface 1 Open the Preferences page Privacy Settings section Reject incoming anonymous calls 2 Select the radio button Reject 3 Click on Apply and Save Number guessing When you have typed the minimum number of characters you have specified for this function the phone will look for numbers containing tha...

Page 79: ... required prefixes area code country code operator auto attendant etc in the text field for each respective number or special character in the table Type each phone number without spaces or punctuation between the digits For example You want to be able to speed dial phone number 555 0784 in area code 917 by pressing the key In conventional notation you might write the number down as 917 555 0784 I...

Page 80: ...e Manual Software Update area paste the link into the text field of Firmware 8 Click on Load The phone begins to reboot 9 If the phone asks Reboot press 10 DO NOT DISCONNECT THE POWER WHILE THE PHONE IS REBOOTING Auto provisioning For more information see our web page http wiki snom com Features Mass_Deployment 1 Open the phone s web interface Advanced Settings page Update tab 2 Please click on th...

Page 81: ...screen to reappear Hard reboot Disconnect the power wait for a few seconds and reconnect Wait for the idle screen to reappear Warning Never disconnect the power during a firmware update Reset to factory values The phone can be reset to factory values in admin mode only 1 Press 2 Press 5 Maintenance 3 Press 3 Reset values 4 Enter the administrator password and press 5 Wait for the idle screen to re...

Page 82: ...ccessible to the general public Do not post any private and or security relevant information there This includes MAC addresses SIP headers etc that may allow others to hack into your system or use your identity for nefarious purposes Submitting a ticket If you are a Snom partner log in to the Snom helpdesk and open a ticket https helpdesk snom com support login You ll find the instructions here ht...

Page 83: ...ey requested you to use If it is the public forum make sure to delete private and or security relevant data like the MAC address public IP address etc Performing a PCAP Trace 1 Open the phone s web interface PCAP Trace page 2 Click on Start to start recording network traffic 3 Click on Stop to end recording 4 Click on the here link to open the file download window and save the file 5 Submit the fi...

Page 84: ...ne s web interface Function Keys page See At a glance on page 18 for the default settings Displaying SIP URLs of all active identities selecting outgoing identity Reg Server directory Call list menu missed received and dialed calls CHist Available status messages Info Turning DND on and off DND Contacts list Contac Forwarding all calls turning on turning off CFwd NoFwd Presence signaling on off Pr...

Page 85: ...s Returning to idle screen ESC Deleting selected call list entry Del Deleting entire call list Clear Moving to beginning of next time zone Jump Expanding the list of time zones to show all More Collapsing the list of time zones to show only time zones relevant to the language setting i e countries where the language is spoken Reduc Put call or conference on hold unhold call Hold Selecting call on ...

Page 86: ...n key Active identity Other configured and active identities are indicated by the white phone symbol Active identities can be called Active identities can be selected as the outgoing identity for making calls by pressing on the navigation key X Identity not properly registered By changing the status of an identity to inactive on the phone s web interface it can be deregistered without removing its...

Page 87: ...ble Forward when Busy name number Call forwarding is on When your phone is busy incoming calls will be forwarded to the phone number indicated Forward after Timeout name number Call forwarding is on When an incoming call is not picked up within the set number of seconds the call will be forwarded to the phone number indicated Forward all name number Forwarding of all incoming calls is on All incom...

Page 88: ...56 125 00 mm 4 921 123 00 mm 4 843 1 Before attaching the footstand in the position for wall mounting plug the long end of the handset cord into the connector labelled on the bottom of the phone and place the cord in the cable guide Fig 1 2 Insert the snap fits on the longer ends of the footstand into the holes marked Fig 2 3 Tilt the footstand away from you and insert the snap fits on the shorter...

Page 89: ...n the upright position we recommend that you rotate the tab of the cradle 180 so that its tip protrudes slightly above the edge of the cradle see Rotating the tab of the cradle on page 11 The small rectangular hole in the receiver casing fits perfectly over the now protruding tip ...

Page 90: ...ty 2 etc BLF Busy Lamp Field This function key allows showing the status idle ringing held call busy of another extension on the key s LED By pressing the key it may also be possible to pick up calls ringing on the extension to dial the extension when the phone is idle and to transfer an incoming call ringing on your own extension These functionalities depend on your PBX for more information pleas...

Page 91: ...al the extension when the phone is idle and to transfer an incoming call ringing on your own extension These functionalities depend on your PBX for more information please check snom s interoperability page and the PBX manual With Asterisk generally use BLF rather than this function Forward to All incoming calls will be forwarded to the number extension or external phone number specified under Num...

Page 92: ...fault setting for all freely programmable function keys Incoming calls will go to the first free line key and outgoing calls will use the first free line key Line keys can be used to make outgoing calls with the identity selected from a particular key s Context menu and to have incoming calls for that identity going to that particular function key If the key is busy the incoming call will go to th...

Page 93: ... or long numbers without having to enter the complete phone number Enter one phone number with any required prefixes area code country code operator auto attendant etc in the Number text field for any given freely programmable function key with LEDs Example 0019175557813 Or enter a partial phone number country area code etc and complete the number on the dialog screen In this case enter the partia...

Page 94: ...e XML sub tag of the action s you want the key to perform into the text field The currently available settings can be found here http wiki snom com Features Mass_ Deployment Setting_Files XML XmlSubTags Key Events ABS Address book search OCS accounts Accepted Calls Accepted List List of calls accepted on the phone Call Lists Call history list missed received dialed calls Change active ID List of r...

Page 95: ...e Providing access to a list where the Presence state of each registered SIP Identity can be defined online offline busy invisible Prev Outgoing ID Selecting the previous identity as the outgoing identity Reboot Rebooting the phone Record The phone does not record the voice streams at all they must be recorded on the PBX or other external device Pressed during a call the key informs the PBX to sta...

Page 96: ...reflect on the original authors reputations Finally any free program is threatened constantly by software patents We wish to avoid the danger that redistributors of a free program will individually obtain patent licenses in effect making the program proprietary To prevent this we have made it clear that any patent must be licensed for everyone s free use or not licensed at all The precise terms an...

Page 97: ...by the Free Software Foundation write to the Free Software Foundation we sometimes make exceptions for this Our decision will be guided by the two goals of preserving the free status of all derivatives of our free software and of promoting the sharing and reuse of software generally the Program itself is interactive but does not normally print such an announcement your work based on the Program is...

Page 98: ...N IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES END OF TERMS AND CONDITIONS How to Apply These Terms to Your New Programs If you develop a new program and you want it to be of the greatest possible use to the public the best way to achieve this is to make it free software which everyone can redistribute and change under these terms To do so attach the following ...

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