SNBC BK-S216, User Manual

Page: 39 / 43

BK-S216
User Manual
- 39 -
7. Troubleshooting and maintenance
7.1 Frequency Problems
7.1.1 Problems during paper loading
Problem Possible reasons Solution
Paper roll can’t be
loaded into paper holder.
— The paper roll width and diameter do not
meet the requirements of the printer
— Replace the paper
The printer can’t feed
paper automatically.
—
Paper head is irregular
—
Paper jams
—
The paper load sensor is not covered by
paper head
—
Dust or wastepaper covers the paper load
sensor
—
Clear wastepaper according to requires
— Remove jammed paper;
— Check the front end of paper to confirm that
the paper load sensor is covered fully by
paper;
— Clean the paper load sensor.
The buzzer alarms
— Paper is end
— The printer cover is not fully closed.
— Replace the paper roll.
— Close printer upper cover fully.
After auto paper
feeding ,the paper can’t
stop in the normal
printing position
— Dust or wastepaper covers the paper load
sensor
— Clean the paper load sensor.
Table 7.1.1 Paper feeding problem index
7.1.2 Problems during printing
Problem Possible reasons Solution
The receipt can’t be ejected
out smoothly.
—
Paper jams
—
Open upper cover and Bundler upper cover,
check paper path, remove wastepaper and reload
paper automatically.
Printout is not clear.
— The thermal paper is loaded in wrong
direction or it’s of poor quality.
— Print head needs cleaning.
— Printing darkness is too low.
— Input voltage is too low.
— Make sure the paper roll is loaded correctly
— Use recommended paper or its equivalents.
— Clean the print head.
— Adjust print darkness(*)
— Use the power supply which meets requires
Cutter works abnormally.
— Paper jams in cutter.
— The cutter is broken.
— Check if there are sundries in cutter path (*).
— Contact with the manufacturer or your local
distributor.
Printing data is lost and no
printing.
— The printer cover is closed improperly.
— Paper jams.
— Close printer upper cover properly.
— Remove paper jam
Table 7.1.2 Printing problem index
*To adjust print darkness, and contact with our distributors or manufacturer.
*If paper jams in cutter, please remove the jammed paper first, and then press CUT button to reset the
cutter.
7.1.3 Problems during Bundler paper out
Problem Possible reasons Solution