13
Symptom
Cause
Solution
Grill temp is inaccurate
Temperature probe has residue build up on it
Clean grill probe.
Faulty controller
Reference “Meat Probe Temperature Verification” in
-
structions. Meat probe has a +/- 5°F (2.78°C) tolerance.
Clean meat probe before performing verfication.
Reference “Grill Temperature Verification” instruc
-
tions. Grill temp has a +/- 15°F (8.33°C) tolerance
of average grill temp.
Call SmokeHollow® for replacement. Reference
“Controller Access/Replacement” instructions.
Grease leaking from grill
Door not closed properly
Close door and adjust latch so door seals com-
pletely around appliance.
Appliance not level
Move appliance to level surface.
Grease tray not in proper location
Fully seat grease tray in holder.
Grease tray is full
Empty grease tray and reinstall under grill.
Drain tube is clogged
Clean drain tube.
No smoke
(Smoke light is on)
During smoke cycle, the grill will cycle smoke on
and off as the pellets ignite and then burn out.
This is normal operation for a pellet grill.
If no smoke is evident at anytime during the
smoke cycle see below solutions.
Smoke setting has not been set on controller
Set smoke setting per the operation instructions.
Element is not working properly
Reference “Element Check” instructions.
Auger is not working properly
Reference “Auger Check” instructions.
Intake fan is not working properly
Reference “Intake Fan Check” instructions.
Faulty controller
Call SmokeHollow® for replacement. Reference
“Controller Access/Replacement” instructions.
Error code: ERR0
Grill temperature probe disconnected or not fully
connected
Reconnect grill temperature probe and ensure
connection is fully seated. Reference “Controller
Access/Replacement” instructions.
Faulty grill temperature probe
Call SmokeHollow® for replacement. Reference
“Grill Probe Access Replacement” instructions.
Auger not feeding
Auger is not working properly
Reference “Auger Check” instructions.
Bad connection between controller and Auger
motor
Unplug connection and reconnect. Reference “Grill
Probe Access/Replacement” instructions.
Auger jammed
Reference “Crucible Cleanout” instructions.
(p17)
Flame going out and not
reigniting to maintain the
grill set temperature
Ash build up in the crucible
Reference “Crucible Cleanout” instructions.
(p17)
Auger not feeding
Reference “Auger not feeding” in the trouble shoot
-
ing guide and follow trouble shooting solutions.
Element not reigniting pellets
Reference “Elemet not on” in the trouble shooting
guide and follow trouble shooting solutions.
Troubleshooting Guide
