Warranty and Service Information
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SurgiVet
®
Universal CDS 9000 Operation Manual
Conditions of Warranty
Seller’s sole obligation under this warranty is to repair or replace, at its option, products that prove to be
defective during the warranty period. This warranty is void if the Product has been altered, misused, damaged
by neglect or accident, not properly maintained, or repaired by persons not authorized by Seller. Misuse
includes, but is not limited to, use not in compliance with the labeling or use with accessories not manufactured
by Seller. This warranty does not cover normal wear and tear and maintenance items.
This warranty is not assignable.
Limitation of Remedies
The original purchaser’s exclusive remedy shall be, at Seller’s sole option, the repair or replacement of the
Product.
THIS IS THE EXCLUSIVE REMEDY. In no event will Seller’s liability arising out of any cause
whatsoever (whether such cause is based in contract, negligence, strict liability, tort or otherwise) exceed
the price of the Product, and in no event shall Seller be responsible for consequential, incidental or
special damages of any kind or nature whatsoever, including but not limited to, lost business, revenues,
and profits.
Warranty Procedure
Should it be necessary to return the Product and/or accessories for evaluation or repair, please contact
Veterinary Clinical Support to obtain a Return Authorization (RA) Number. Please provide the serial number of
all equipment that will be returned. Any equipment returned for evaluation or repair needs to be cleaned and
decontaminated at your facility prior to being handled by our service technicians. For cleaning instructions,
please refer to the appropriate section in the operations manual.
If equipment is returned without being
cleaned and decontaminated, and in our opinion it represents a potential biological hazard, our service
technicians reserve the right to withhold service until proper cleaning and decontamination have been
completed by the sender.
Reference the return authorization number when returning your Product, freight
and insurance prepaid, to:
Smiths Medical PM, Inc.
Attn: Repairs / return #
N7W22025 Johnson Drive
Waukesha, WI 53186
Veterinary Clinical Support
Telephone: 1-262-513-8500
Toll-Free: 1-888-745-6562 (USA only)
Fax: 1-262-513-9069
Website: www.surgivet.com
Seller will not be responsible for unauthorized returns or for loss or damage to the Product during the return
shipment. The repaired or replaced Product will be shipped, freight prepaid by Seller, to Purchaser.
To obtain warranty information outside the USA, contact your local distributor.
NOTE! Shipments received without a return number will be returned to sender.
Keep all original packing material, including any inserts. If you need to ship the device, use only the original
packaging material, including inserts. Box and inserts should be in original condition. If original shipping
material in good condition is not available, it should be purchased from Smiths Medical PM, Inc.
Damages occurring in transit in other than original shipping containers are the responsibility of the shipper. All
costs incurred returning devices for repair are the responsibility of the shipper.
