SMC Networks TigerCard 1000, User Manual

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A-4
T
ROUBLESHOOTING
Network Connection Problems
There may be a network connection problem if the Link LED on
the card’s bracket does not light, or if you can’t access any
network resources from the computer. Check the following items
before contacting SMC Technical Support.
u
Make sure the cable is within the IEEE 802.3z 1000BASE-SX
standard for Gigabit Ethernet. Check the rating of the fiber
cable and make sure its length is within the requirements
specified in Appendix B.
u
Inspect all network cables and connections. Make sure the
network cable is securely attached to the card’s connector.
u
Make sure the correct network card driver is installed for your
operating system. If necessary, try reinstalling the driver.
u
Make sure the computer and other network devices are
receiving power.
u
Make sure the network card is connected to a Gigabit Ethernet
switch or buffered repeater port that is configured for Auto-
Negotiation. If the card’s duplex mode has been configured
manually, check that it matches that of the network device
port.
u
The port on the network device that the card is attached to
may be defective. Try using another port on the device.
u
If you cannot access a Windows or NetWare service on the
network, check that you have enabled and configured the
service correctly. If you cannot connect to a particular server,
be sure that you have access rights and a valid ID and
password.
u
If you cannot access the Internet, be sure you have configured
your system for TCP/IP.