– 237 –
A
T
ROUBLESHOOTING
D
IAGNOSING
LED I
NDICATORS
B
EFORE
C
ONTACTING
T
ECHNICAL
S
UPPORT
Check the following items before you contact local Technical Support.
1.
If wireless clients cannot access the network, check the following:
■
Be sure the access point VAP and the wireless clients are configured
with the same Service Set ID (SSID).
■
If authentication or encryption are enabled, ensure that the wireless
clients are properly configured with the appropriate authentication
or encryption keys.
■
If authentication is being performed through a RADIUS server,
ensure that the clients are properly configured on the RADIUS
server.
Table 30: LED Indicators
Symptom
Action
Power LED is off
◆
The AC power adapter may be disconnected. Check
connections between the unit, the power adapter, and the
wall outlet.
◆
The PoE cable may be disconnected. Check connections
between the unit and the PoE power source.
Diag/Fail LED is red
◆
Reset the unit to try and clear the condition.
◆
If the condition does not clear, contact technical support for
assistance.
LAN LED is off
(when port connected)
◆
Verify that the unit and attached device are powered on.
◆
Be sure the cable is plugged into both the unit and
corresponding device.
◆
Verify that the proper cable type is used and its length does
not exceed specified limits.
◆
Check the cable connections for possible defects. Replace the
defective cable if necessary.
WLAN LED is off
◆
There is no detected signal from the 802.11a/n or 802.11b/
g/n radio. Check the radio settings in the management
interface.
Summary of Contents for E21011
Page 1: ...EliteConnectTM 802 11 a b g n Access Point SMCE21011 USER GUIDE...
Page 21: ...TABLES 21 Table 32 1000BASE T MDI and MDI X Port Pinouts 255 Table 33 Console Port Pinouts 256...
Page 22: ...TABLES 22...
Page 25: ...INDEX OF CLI COMMANDS 25...
Page 109: ...CHAPTER 10 Status Information Event Logs 109...
Page 111: ...SECTION Command Line Interface 111 VLAN Commands on page 228 WMM Commands on page 231...
Page 147: ...CHAPTER 16 DHCP Relay Commands 147 RELATED COMMANDS show interface wireless...
Page 235: ...CHAPTER 30 WMM Commands 235...
Page 263: ...INDEX 263...
Page 264: ...SMCE21011 149100000016A R01...