SMART Wallbox A0009069206, Instruction Manual, Page: 15 / 24

smart Wallbox Resolving errors 11
Operational disruptions and solutions.
For secure operation, the smart Wallbox must be protected during operation by (an) upstream fuse(s)
and an external residual current circuit breaker. To take suitable measures and restore operation in
case of malfunction, you must first clearly identify the type of error.
The following errors may occur:
Type of error Possible cause Suggested solution
LEDs are not
functioning.
The wallbox does not
have a power supply.
The power supply is interrupted within the domestic
electrical infrastructure: Check the upstream fuse(s)
and the external residual current circuit breaker
(RCCB) and switch them back on if required. If the er-
ror repeats or occurs permanently, contact your local
smart technical support.
An internal fault has oc-
curred in the wallbox. The wallbox must be replaced. In this case, please
contact your local smart technical support.
The electric
vehicle is not
recognized.
The charging cable is not
properly plugged into the
vehicle or the charging
station. Remove the recharge plug from the vehicle and the
charging station and plug it back in: Should the error
persist, check the Mode 3 charging cable and contact
your local smart technical support.
The indicator
LEDs show an er-
ror message.
The wallbox detects a
malfunction.
Please reinitiate the charging procedure: If the error
repeats or occurs permanently, take the wallbox out
of operation (see page 11) and contact your local
smart technical support.
PLEASE NOTE!
Should the power supply be faulty, please take the wallbox out of operation (see page 11)
and contact your local smart technical support.
Taking the product out of and back into operation.
If required, you can take your wallbox out of operation. To take the wallbox out of operation, please pro-
ceed as follows:
1. Switch of the external residual current circuit breaker (RCCB), thus disconnecting the wallbox from
the power grid.
2. In addition, switch off any upstream fuse(s).
Now, the wallbox can no longer be used for charging.
To take the wallbox back into operation at a later time, please proceed as follows:
1. Switch on any upstream fuse(s).
2. In addition, switch the external residual current circuit breaker (RCCB) on, thus connecting the
wallbox to the power grid.
When the wallbox is reconnected to the electricity grid, it will initiate the start-up procedure: This
includes an internal test of the electronics to ensure correct functioning. The internal check routine is
indicated by the LEDs on the front of the wallbox as follows.