SMART Wallbox A0009069206, Instruction Manual, Page: 14 / 24

‡ Resolving errors.
Your smart Wallbox is engineered for maximum operational safety and the highest possible charging
reliability. Should a malfunction occur in practice, this is shown by the indicator LEDs front of the wall-
box as an error code. The following chapter describes how you recognize error codes and which mea-
sures you must take to resolve them.
Error messages during the charging procedure.
In some circumstances, malfunctions and disruptions of the charging procedure may occur that prevent
the proper charging of the vehicle according to IEC 61851.1. The wallbox independently detects possible
internal errors as well as errors on the part of the vehicle and shows them using the indicator LEDs.
To represent certain errors, the indicator LEDs will illuminate and flash in a specific, repeating pattern.
The following error states are displayed:
LED display Error description
When the red LED is ON and the blue LED and/or the green LED
are flashing, the wallbox has detected an error. To resolve the error,
terminate the current charging procedure and reinitiate it to reset the
error.
If the error repeats or occurs permanently, take the wallbox out of op-
eration (see page 11) and contact your local smart technical support.
When the red LED flashes (every 10 seconds) and the green LED
also flashes (every 2 seconds), the wallbox is only providing reduced
charging capacity.
If the error repeats or occurs permanently, take the wallbox out of op-
eration (see page 11) and contact your local smart technical support.
PLEASE NOTE!
You can find a comprehensive list of all error messages in the installation manual for your
wallbox.
For most error states, the wallbox reinitiates the charging procedure, checking communications with
the smart vehicle. However, in practice, it is, in case of an error, advisable to manually reinitiate the
charging procedure by unplugging and reconnecting the cable as not all errors can be resolved by the
automatic restart.
WARNING!
If the wallbox continues to show error messages during charging, please always contact
your local smart technical support. It is possible that your vehicle must be repaired or the
wallbox or the charging cable needs to be replaced before the vehicle can be charged again
using the wallbox.
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