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SJ 600, 800 & 1000 Series
122883AH
May 2002
SKYJACK, Inc. warrants each new work platform to
be free of defective parts and workmanship. During
the first full year, labor and replacement parts will be
provided by the local authorized Skyjack dealer
without charge. For the following 48 months,
structural components found to be defective will be
replaced or repaired at no charge.
A warranty registration card is supplied with each
work platform. The warranty is only effective when
the warranty card has been completed and returned
to Skyjack within 15 days from the time of billing.
When work platforms are put into stock, the warranty
period does not start until the work platform has been
shipped to the dealers customer. If a unit is put into
service and no warranty card has been mailed to
Skyjack, Inc., the warranty period will commence 15
days from the date the dealer was invoiced for the
work platform.
All warranty claims are subject to approval by
Skyjack’s Service Department. Skyjack, Inc. reserves
the right to limit or adjust claims with regard to
defective parts, labor or travel time based on usual
and customary guidelines. Parts purchased from
sources other than Skyjack will not be covered under
this warranty. Misuse or improper operation, lack of
normal maintenance and inspections as outlined in
this Operating/Maintenance and Parts Manual,
alterations to original design and/or components or
accidents will void all warranty.
Batteries are not
covered by this warranty.
The above mentioned warranty statement is exclusive
and no other warranty whether written, oral or implied
shall apply. Skyjack excludes any implied warranty of
merchantability and fitness and accepts no liability for
consequential damages or for other negligence.
WARRANTY PROCEDURES
The selling distributor or authorized dealer shall be
responsible for the complete handling of customer
claims under this warranty. Here’s what to do:
1. When a customer files a claim under this
warranty, contact Skyjack’s Service Department to
verify warranty coverage.
NOTE:
The complete serial
number of the work platform is required to verify the
claim.
2. When Skyjack’s Service Department verifies
warranty coverage, they will also issue an RA (Return
Authorization) number for the return of any defective
component(s). All items over $25.00 in value must be
returned to Skyjack, Inc.
WARRANTY STATEMENT
3. Fill out a Warranty Claim Form from dealer’s
supply of claim forms. Then notify Skyjack’s Service
Department of the warranty claim number on the
form used.
4. The distributor/dealer should then file a warranty
claim with Skyjack, Inc. describing the nature of the
defect, probable cause, work performed, travel
hours, and labor hours listed separately. Warranty
labor will be paid at a rate of $42.00 per hour. The
travel allowance will be paid at the same hourly rate
within the dealers specified territory, limited to a
maximum of four (4) hours. If a part has serviceable
components, PLEASE replace the bad component.
For instance, if you have a bad switch on a controller,
please replace the switch. Hydraulic cylinders should
be resealed, unless they are damaged beyond repair.
Engine failures should be directed to your local
engine distributor and covered by the manufacturers
warranty. Skyjack will accommodate you and your
labor. Labor rates and travel allowances are subject
to change without notice.
5. Warranty claims must be received by Skyjack
within 15 working days from the date of the repair.
Warranty claims received with insufficient information
will be returned for correction or completion.
6. Materials returned for warranty inspection must
have the following procedures:
A. Carefully packaged to prevent additional
damage during shipping.
B. Drained of all contents and all open ports
capped or plugged.
C. Shipped in a container tagged or marked with
the RA number.
D. Shipped
PREPAID
. Any item(s) returned for
warranty by any other means may be refused
and returned unless prior approval from Skyjack
is obtained.
E. Items shipped to the dealer will be sent freight
prepaid and added to the invoice.
Failure to comply with the above procedures may
delay approval and processing of the warranty claim
and could result in the denial of a warranty claim.
Skyjack’s dealer’s accounts must be kept current in
order to approve and issue warranty credits. Skyjack
reserves the right to withhold issuance of warranty
credits to a dealer if their account is not in good
standing. This is subject to change without prior
notice.
