Troubleshooting
Message
No signal found.
This programme is no
longer available.
Digital text is not available
during playback.
You cannot record / play back
this programme.
System fault.
Housekeeping.
Please wait.
Recording interrupted by loss
of signal or cancellation.
Please wait.
Play / Pause / Record are not
available whilst in an interactive
service.
What does it mean?
Your Sky±HD box couldn’t find a
signal after you asked it to find
new channels.
You selected a programme that is
no longer available in your Planner.
Your Sky±HD box cannot show
digital text while you’re playing a
recording or in live pause.
You tried to record a programme
which cannot be recorded by your
Sky±HD box.
There was an unexpected error
with your Sky±HD box during
system set up.
Your Sky±HD box is trying to
resolve a system fault.
Your Sky±HD box temporarily lost
the satellite signal during recording,
or recording was cancelled and
restarted during the programme
You tried to play, pause or record a
programme while you are using an
interactive service.
What to do now
Check the settings you entered were right.
Select another programme.
To view digital text, press
Sky
to return to live programmes,
then press
text
.
Select a different programme to play back / record. If this doesn’t
work, call Sky Customer Service on the number provided in your
Terms & Conditions
.
Call Sky Customer Service (see your
Terms & Conditions
).
Wait for your Sky±HD box to resolve the problem; if it is not resolved
call Sky Customer Service (see your
Terms & Conditions
).
You may see this message when you’re playing back a recorded
programme. After a few seconds your Sky±HD box continues
playback from the point when the satellite signal returned or
recording was started.
Press
Sky
on your remote control to leave the interactive service
before using these buttons. As long as the broadcaster allows it,
you can record programmes featured within an interactive service.
However, you cannot record the entire interactive service itself.
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