Troubleshooting
Troubleshooting
You can get help on using Sky digital from various places.
•
Use this booklet as your full guide to using your Sky±HD box and getting the most out of its exclusive features
The troubleshooting tips in the next pages may come in handy if you have any problems
If you have any problems with your Sky±HD box that aren’t covered in this guide or the other references, call Sky or your broadcaster
•
You can find technical help under
Interactive
>
Customer Support
>
Help & Assistance
>
Sky±HD
•
Press
help
on your remote for general help on using the Sky Guide screens
•
For online help, go to the Customer Support pages of sky.com/help
•
Don’t forget the user guides that come with your TV, video/DVD recorder, sound system and any other devices you’re using
•
For information about HD, go to
sky.com/hd
What’s wrong?
Possible reason
What to do now
I can’t connect to my
broadband router
A
Your broadband router is out
of range of your Sky±HD box
A
Move your broadband router closer to your Sky±HD box
B
The password or PIN that
you have entered is incorrect.
B
Try to reconnect to the wireless network and ensure you
have entered the correct password or PIN, noting that this
is case-sensitive
C
Some other router settings
are preventing connection
C
If your router settings have changed, these may need to be
reverted to allow connection to your Sky±HD box.
My Sky±HD box is trying
to connect to the wrong
broadband router.
You need to reset your
network settings.
Press
services
, select
Settings
, then the
Network
tab. Press
the
red
button to reset your network settings, then connect
to the right broadband router.
101
