Troubleshooting
Message
The Planner is full. You must delete
an entry before another
programme can be added.
There is insufficient credit [or
space] left on your viewing card.
You have entered your PIN
incorrectly three times. PIN is
now blocked for 10 minutes.
No satellite signal is being received
To get more from your Sky±HD box,
including On Demand, you need to
connect to your broadband router
Upgrade your subscription to
view this channel.
What does it mean?
You have already used the
maximum space in your Planner.
There’s not enough credit / space
left on your viewing card account
to buy this programme / store the
information for this programme.
The wrong PIN has been entered
three times in a row.
This could be due to bad weather,
such as strong winds or heavy rain.
Snow on your minidish can also
cause a loss of signal.
Your Sky±HD box is not connected
to your broadband router.
You don’t have the right
subscription.
What to do now
Try to delete some programmes from the Planner. Highlight a
programme you want to delete from your Planner and press
the
yellow
button (Delete).
First check that the telephone lead between your Sky±HD box and
the socket is properly plugged in. If you still see the message, call the
number shown on your screen so you can order this programme.
You will not be able to access anything that needs a PIN
for 10 minutes. If you have forgotten your PIN, please visit
sky.com/pinhelp
If the picture isn’t restored after the weather has cleared, or the
conditions are fine, check that the cables from your minidish are
correctly plugged into the back of your Sky±HD box. Otherwise,
restart your box by following the steps under
My Sky±HD box
isn’t working
(page 106)
. If this doesn’t resolve the problem,
call Sky Customer Service on the number provided in your
Terms & Conditions.
Follow the steps described under
Connecting your Sky±HD box to
your broadband router (page 18)
.
Follow the instructions on screen to upgrade your subscription.
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