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Sky Sky+HD, User Manual

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Sky Sky+HD User Manual Download Page 109

Troubleshooting

Message

 

 

Insert your viewing card. 
 
 
 
There is a problem with your 
viewing card.
 
Insert your new viewing card. 
 
 
This viewing card is not authorised 
 
 
This is the wrong card for this 
Sky±HD box. Insert the correct  
viewing card. 
 
You cannot purchase this 
programme at the moment. 
 
 
This programme has already 
started.
 
Recording/Live Pause is not 
available.

What does it mean?

 

 

There’s no viewing card in the 
viewing card slot of your 
Sky±HD box. 
 
Your Sky±HD box cannot  
recognise your viewing card. 
 
You have inserted your old  
viewing card. 
 
— 
 
 
You have more than one box and 
have put the wrong viewing card  
in this Sky±HD box. 
 
Most likely because of a temporary 
problem, you can’t buy this 
programme now. 
 
The programme has already 
started and you can’t buy it now. 
 
Your Sky± subscription  
has expired.

What to do now

 

 

Insert or reinsert your viewing card in the direction 
of the arrow. The card holds all the information your  
Sky±HD box needs to know about your subscription. 
 
Check that it’s your viewing card, that it’s in the right 
way up, and that it’s not damaged. 
 
Remove your old viewing card and insert your new  
viewing card. 
 
Call the telephone number shown on your screen to 
get your viewing card authorised. 
 
Insert the correct viewing card for this Sky±HD box. 
 
 
 
You may be able to buy it later. 
 
 
 
Check the listings to find out when it’s on next so 
you can buy it then. 
 
Call Sky± Customer Service to renew your subscription. 
The number is provided in your Terms & Conditions document.

Display messages 

Read these tips if you see a message on screen and you don’t know what to do next.

107

Summary of Contents for Sky+HD

Page 1: ...uide designed to help you get the most from your Sky HD box Whether you need to make sure you re set up correctly or simply want to learn more about all the great things your box can do all the information you need is right here in one place ...

Page 2: ...e of over 60 HD channels depending on your Sky TV subscription Up to 60 hours of HD storage on your Sky HD box or up to 350 hours of HD storage if you have a Sky HD 2TB box Easy access to On Demand with built in Wi Fi connectivity selected models only Follow this guide to find out more about your Sky HD box ...

Page 3: ...s a WPS button on the front panel Sky HD box models without built in Wi Fi Sky HD 2TB and Sky HD 1TB Model DRX895 Sky HD Model DRX890 DRX780 Samsung HD Pace HD This user guide does not apply to Sky HD boxes manufactured by Thomson All references to the Sky HD box in this guide also apply to the Sky HD 2TB box and Sky HD 1TB and the product images in this user guide reflect the Sky HD box with buil...

Page 4: ...ting reminders for programmes page 43 Using your Planner page 44 TV On Demand page 51 Contents Enjoying Sky Store entertainment page 59 Other services page 63 Get the most from Sky HD page 66 Your Sky HD box connections page 88 Green stuff page 94 For your safety page 98 Troubleshooting page 101 Jargon buster page 111 Specifications page 112 2 ...

Page 5: ...ing without interrupting what you re watching 34 Recording from Sky Guide listings 35 Recording from anywhere you go 35 Recording a promoted programme 35 When recordings clash 36 Avoiding recordings being deleted 37 PIN protecting kept recordings 37 Cancelling current and future recordings 38 Deleting existing recordings 38 Undelete a recording 39 Keeping an eye on available disk space 40 Disk spa...

Page 6: ...lations 76 Your mini TV setting 77 Saving bookmarks 78 Managing and deleting bookmarks 78 Skipping to bookmarks 79 Starting playback from a bookmark 79 Setting up and resetting your remote 80 If the set up didn t work 81 Alternative set up 81 Replacing the batteries 82 Adding additional subscriptions 83 Adding channels that aren t listed in Sky Guide 84 Watching your added channels 84 Changing the...

Page 7: ...Overview 3 2 4 Your Sky HD box Your Sky HD remote Complete overview of what s on with Sky Guide 1 About your Sky HD box 5 ...

Page 8: ...hours of SD content and 60 hours of HD content If you have a Sky HD 2TB the 1 5TB personal storage capacity means you can store 1180 hours of SD content and 350 hours of HD content Sky also allows you to record two programmes at once pause and rewind live TV and more Plus you can set up TV recordings when you re not in front of your TV using your mobile or online at sky com with Remote Record so y...

Page 9: ...ording or playing back programmes Wi Fi Protected Setup WPS button for quick and easy connection to your broadband router selected models only lights white when a wireless connection is established lights green when you re online using the phone line lights red when the remote is used lights green when the box is on amber when the box is in standby and red when the box is off rewinds a recording o...

Page 10: ...ording stops playback of a recording select on screen options enter channel numbers or select menu options press before entering a radio channel number turns your Sky HD box on to standby or off and turns your TV on and off sets your remote to control your Sky HD box sets your remote to control your TV shows Box Office programmes shows TV and radio listings turns your TV s sound on and off changes...

Page 11: ...use up down and left right to highlight the item on the page shortcuts to get to a different Sky Guide page or your stored favourites press one of the coloured buttons shown at the bottom of the screen top menu use left right to highlight the option you want then press select Press to leave the screens and go back to what you were watching Use or up to jump back to the previous level e g from the ...

Page 12: ...r viewing card 3 Your Sky HD remote and your TV 4 Changing the volume 5 Changing channels 6 About the Now Next Later banner 7 Codes used in the programme information banner 8 Overview of Sky Guide options 9 Connecting your Sky HD box to your broadband router 10 ...

Page 13: ...hen your Sky HD box is in standby To save power and money please put your Sky HD box into standby mode when you re not using it See Saving energy with standby page 95 to read about your Sky HD box s automatic energy saving mode Your Sky HD box must be on or in standby to be able to record programmes see Recording with Sky page 32 to read about recording programmes Your Sky HD box must be on or in ...

Page 14: ...nt of your Sky HD box There s no need to remove the viewing card unless it s faulty or has expired Please remember these cautions Don t remove or re insert the viewing card unnecessarily Don t bend the viewing card Keep the card away from heat and sunlight Keep the card dry Never clean it with fluids use a soft dry cloth Keep the card away from small children and pets 2 Your viewing card 12 ...

Page 15: ...HD box to the TV Press Sky to go back to controlling the Sky HD box The Sky installer should have already set up the remote for you If you change your TV you need to reset the remote to work with your new TV See Setting up and resetting your remote page 80 for details 3 Your Sky HD remote and your TV Let s get started 13 ...

Page 16: ...nnels one at a time press the channel button on your remote and wait for the channel to change If you know a channel s number you can enter it on the remote to jump straight to that channel For example enter the sequence 5 0 1 for Sky News Use the mute or vol button for volume control Change channels one a time with ch Or by channel number with the number buttons 5 Changing channels 14 ...

Page 17: ...elect to show the Now Next Later banner Press i to see more information about a programme Press back up to remove the banner There are tips on using the banner throughout this guide most importantly What s on your favourite channels page 24 Finding out more about a programme with the i button page 28 Recording without interrupting what you re watching page 34 The banner shows you what s on now nex...

Page 18: ...r audio description page 74 W This programme is shown in widescreen For HD programmes this code won t be shown although all HD programmes are shown in widescreen Rating codes U Universal suitable for all audiences including young children PG Parental guidance is recommended Some discretion may need to be applied as to the suitability of the film for younger or impressionable children 12 Suitable f...

Page 19: ...er manage your reminders and recordings On Demand Sky TV On Demand including Catch Up TV Box Office order Sky Box Office movies sports and events Search search for programmes Radio listen to and record digital radio channels Interactive play games get up to date information Parental change your PIN set viewing restrictions limit spending Options set up your favourite channels turn on subtitles Set...

Page 20: ...Sky HD box are displayed 2 Choose Connect with Password using your remote control and press select 3 Select the name SSID of your broadband network from the list provided This can usually be found on the back or bottom of the broadband router next to the password 4 Enter the password using your remote control and press select to connect C If you prefer to connect your broadband router using a WPS ...

Page 21: ...Watching the TV you love 1 Finding a specific channel in TV Guide 3 Choosing your favourite channels 4 What s on your favourite channels 5 Seeing what s on the HD channels 2 TV Guide Quick Links 19 ...

Page 22: ...ecific programme 6 Identifying HD programmes 8 Going back to the channel you last watched 9 Finding out more about a programme with the i button 10 Finding and listening to radio channels Watching the TV you love 20 ...

Page 23: ...own a page at a time by pressing ch To see what s on later on that channel keep pressing right To see what s on up to 7 days in advance on that channel use the yellow 24 Hours and blue 24 Hours buttons Radio channel numbers start with a zero for example 0101 1 Finding a specific channel in TV Guide Watching the TV you love 21 ...

Page 24: ...res then you will see Rentals which takes you to Sky Box Office events Searchlets you search for more than just the title of a show if your Sky HD box is connected to a broadband router try an actor s name a sports team an event or anything else you can think of If your Sky HD box is not connected to your broadband router then you will just be able to search for specific programme titles in the ge...

Page 25: ...he Favourites tab A list of available channels appears 2 Highlight a channel you want as one of your favourites and press the yellow button Favourite A tick appears next to the channel 3 Choose up to 50 channels and press the green button Save when you re done 4 See page 24 for details on navigating to your favourites Storing your favourites activates the blue button which you can also use to find...

Page 26: ...upting what you re watching just keep pressing the blue button The first channel you see when you press the blue button is the channel you last watched Press the blue button again to get to your favourites You can get a complete overview of what s on all your stored favourite channels with any of these shortcuts From TV Guide press the yellow button or scroll to the Favourites tab From your Planne...

Page 27: ... watching the programme press i on your remote From the Sky Guide listings just highlight the programme and check the programme information in the top left corner In full screen mode highlight the programme and press i HD programmes are highlighted in yellow in the TV Guide listings so they re easier to spot You can find this setting in Options Customise Under Highlight Programmes Originated in HD...

Page 28: ...earch for a word as though you were typing a text message For example press 2 once for A and twice for B and press 0 for space Press left to delete the last letter or back up to delete all the letters you have entered Press the red button to start a new Search when you are scrolling through the suggestions or the results Suggestions When you start typing in the search box it will suggest words you...

Page 29: ...blue button Search Searching by title Enter your search in the same way as Enhanced Search page 26 and press select to start your search Searching by genre You can narrow your search by choosing a genre such as Sports Movies or Kids and a sub genre such as Comedy Skipping between listings to see the results Unlike Enhanced Search the results separate the programmes on during the next 7 days from t...

Page 30: ...e To find out about programmes in other parts of Sky Guide press i when you re watching a programme either live or recorded when a programme is highlighted in the Now Next Later banner with the on screen programme information banner you can use the left and right arrows to surf to any other programme to show the synopsis for that programme press i again to remove the synopsis and go back to the si...

Page 31: ...en you see the radio channel you want to listen to You can see the entire list of radio channels as follows 1 Press services scroll left to Radio in the top menu and press select 2 Highlight the radio channel you want and press select to tune in or press record to record the channel See Recording radio channels for more details page 41 Radio channels are also listed in TV Guide under the All Chann...

Page 32: ...Watching the TV you love Pausing and rewinding live TV 1 Saving after pausing or rewinding live TV 2 Changing how far back you can rewind live TV 30 ...

Page 33: ...ars next to the programme name and the recording is stored in your Planner You can choose the Instant Rewind length as follows 1 Press services for Options press down then select the Sky Setup tab 2 Highlight Instant Rewind and select either Off 5 15 30 or 60 minutes 3 Press the green button Save Settings when you re done Remember if you rewind for 30 minutes for example your Sky HD box has to hav...

Page 34: ... you re watching 2 Recording from Sky Guide listings 3 Recording from anywhere you go 4 Recording a promoted programme 6 Avoiding recordings being deleted 5 When recordings clash 7 PIN protecting kept recordings 8 Cancelling current and future recordings 32 ...

Page 35: ...existing recordings 10 Undelete a recording 11 Keeping an eye on available disk space Disk space warning 12 13 Recording radio channels 14 Adding extra time to the start and end of recordings Recording with Sky 33 ...

Page 36: ...the choice of recording this episode only or the remainder of the series Highlight Record Once or Record Series by pressing up down then press select The symbol appears next to the programme title As long as the mini TV is turned on you can also go into your Sky Guide pages and record programmes without interrupting what you re watching 1 Recording without interrupting what you re watching Or surf...

Page 37: ...et your Sky HD box to record using the Sky app on your mobile phone and tablet even when you re not at home Or you can go to sky com to use Remote Record To find out more go to sky com remoterecord If you see a promotional advert for a future programme s and you see the green remind me option you can set up a recording for that programme or series without having to search for it in TV Guide or Now...

Page 38: ...ll be asked to select which of the recordings to keep To cancel an existing recording and replace it with the one you ve just requested press select To cancel the recording you just requested and keep the existing one press back up To see where all the programmes overlap and choose from the programmes already booked press the red button Show all other conflicting recordings In the next screen choo...

Page 39: ...mbol K Sky Guide now won t delete the recording without asking you if you re sure When you re running out of disk space programmes marked for Keep won t be deleted See Keeping an eye on available disk space page 40 for details To further protect your recordings you can request a PIN is entered before a kept programme can be deleted For details on this using your PIN and setting parental control re...

Page 40: ...an delete it only from your Planner You can Undelete programmes you ve deleted from the Deleted tab in your Planner just to the left of All See Undelete a recording page 39 for details To delete a programme go to your Planner Highlight the programme you want to delete and press yellow Delete If the programme is protected by being marked Keep you re asked if you re sure you want to delete it See Av...

Page 41: ...recordings You can chose to Permanently delete or Restore recordings in the Deleted tab To Permanently delete a recording 1 Go to your Planner 2 Use the left arrow scroll to highlight the DELETED tab 3 Highlight the programme you d like to Permanently delete and press the yellow button Permanently delete To Restore a recording 1 Go to your Planner 2 Use the left arrow scroll to highlight the DELET...

Page 42: ...matically delete recordings without warning if there s not enough disk space for a new recording This means the oldest watched programmes in your Planner will be deleted when you run out of space to make sure future recordings can be made You can change this setting as follows 1 Press services for Options press down then select the Sky Setup tab 2 Highlight Disk Space Management and use the left r...

Page 43: ... arrow or by keying in the number 4 Highlight Day and use the left right arrow to choose the day of the recording 5 Highlight Start Time and key in the start time of the recording with the number buttons Use the left right arrow to choose AM or PM Do the same for the End Time 6 Highlight Frequency and use the left right arrow to choose how often you want to record the channel 7 Press the yellow bu...

Page 44: ... to add extra minutes either side of the scheduled recording as follows 1 Press services for Options press down then select the Sky Setup tab 2 Highlight Add to Start of Recording and use the left right arrow to choose how many minutes you want to add Do the same for the option Add to End of Recording 3 Press the green button Save Settings when you re done With a sequence of recordings happening d...

Page 45: ...gramme starts the reminder message appears Press select to tune to the programme Press record to start recording the programme Press back up to carry on with what you were watching If broadcasters change their schedule within six hours of the affected programme starting your reminders are automatically updated If you have set an On Demand programme to download go back to watch live TV then when th...

Page 46: ...Using your Planner 1 Managing your Planner 2 Setting the Series Link function in your Planner 3 Choosing a recording to watch 4 Picking up from where you left the last recording 5 The Play symbol 44 ...

Page 47: ...9 Slow motion 10 Stopping playback 6 Checking the remaining viewing time 7 Fast forwarding and rewinding 8 Pausing Using your Planner 45 ...

Page 48: ...have been deleted Viewed Shows recorded programmes that have been watched even in part A Z Shows an A Z list and lets you search by programme name From within your Planner you can quickly find any programme you have recorded or downloaded by typing in the characters of the first part of the title Just start typing in the ALL or A Z sections and programmes starting with that letter will be shown Us...

Page 49: ...or record a whole series as follows 1 Go to your Planner 2 Highlight a programme If it s part of a series the green option Series Link appears at the bottom of the screen 3 If you see the green option Series Link press the green button The Series Link symbol appears next to the programme If you ve set a reminder for the programme you now get a reminder before each episode If you ve marked the prog...

Page 50: ...ing point Start plays the recording from the beginning End plays back the last 10 seconds of the recording This is handy if you want to check the whole programme was recorded Last Viewed joins the recording where it was stopped last time you watched it User Defined lets you choose where you want it to start for example press 2 to start playback two minutes into the recording Bookmark starts playba...

Page 51: ...lay symbol appears showing how far playback is into the programme You can show this symbol at any time by pressing play The symbol disappears after five seconds Press back up to remove it more quickly To see how long you have left until the end of the recording press select to display the Now Next Later banner This shows you the remaining viewing time in minutes Press back up to remove the banner ...

Page 52: ...gramme The pause symbol appears on screen To play a programme in slow motion press and hold play for two seconds Press play again to carry on in normal time To stop playback and go back to the channel you were watching before press stop or the Sky button To stop and go to your Planner press back up Playback also stops if you change channels or go into full screen listings such as TV Guide 9 Pausin...

Page 53: ...About On Demand 2 Seeing what s available to watch On Demand 3 Watching a programme with On Demand 4 About your downloaded programmes 5 Managing your usage 6 Restricting On Demand viewing 7 Opting out of On Demand 51 ...

Page 54: ...band yet you ll only be able to take your pick from a limited selection of the week s best TV On Demand So to get the full On Demand service including access to Catch Up TV just connect your Sky HD box to your broadband router Content depends on your Sky TV subscription If your Sky HD box has built in Wi Fi connectivity DRX890W and DRX895W models only then you can connect it directly to your broad...

Page 55: ...ge choice of movies for Sky Movies customers to enjoy including the latest premieres Sky Store brings you over 1000 movies available to rent whenever you want from new releases out on DVD to a library of favourites 3 In the menu for each section use the up down or left right arrows to highlight a programme or category such as most popular or recently added 4 If you ve highlighted a programme then ...

Page 56: ... most recently added programmes appear at the top of the list 3 In the list use the up down or left right arrows to highlight a programme A summary of the programme appears in the top left of the screen 4 Press the i button for more detailed programme information 5 If available press the blue button View Trailer to show a mini trailer 6 Press select to watch the programme or press record to save i...

Page 57: ...broadband connection and can be affected by other internet usage in your home Step 1 Step 2 Step 3 Step 4 Amount downloaded You can carry on watching live TV whilst you re downloading and a handy pop up feature lets you know when your programme is ready to watch You can see how much has been downloaded so far in the programme summary area If you can see the symbol you can start watching straight a...

Page 58: ... download first If you want to switch the order of downloads just press the green button to prioritise a programme Remember all On Demand downloads contribute to any monthly broadband usage allowance you may have We recommend that you check the programme size before you start a download by pressing i in the programme synopsis screen You can also check your monthly usage with your broadband provide...

Page 59: ... 15 before 8pm 12 before 8pm PG if a PIN has been set up for this rating U if a PIN has been set up for this rating Your PIN will still be required to watch On Demand programmes whatever time you watch them if they were originally scheduled to be broadcast after the 8pm or 9pm watershed You can turn off the pre watershed PIN option for On Demand and all your recorded programmes To do this 1 Press ...

Page 60: ...mand Downloads and use the left right arrow to choose OFF 4 Press the green button Save Settings when you re done 5 A confirmation message appears asking if you are sure you want to disable On Demand Showcase Please note The confirmation message only appears when turning the Enable On Demand Showcase setting off No message is displayed when turning off Enable On Demand Downloads 6 Press select to ...

Page 61: ...Enjoying Sky Store entertainment 1 Ordering entertainment from Sky Store 2 Watching Sky Store programmes 3 Paying for Sky Store programmes 4 Ordering entertainment from Sky Box Office 59 ...

Page 62: ...details Here s how you order from Sky Store 1 Press TV guide on your remote 2 Press the red button 3 Scroll left right to the Sky Store tab 4 Press down and then left right to browse the categories available 5 Press select on the category you want to choose 6 Press left right to and then select on the show you want to rent 7 Follow the instructions on screen you may be asked to enter your pin To w...

Page 63: ...t may be less than this If you don t watch any of the programme you will not be charged To check the amount of time you have left to watch a recording just highlight it in your Planner and press the i button You can also check out the disk space used or needed for the recording The amount of time that a show is available in your planner depends on the programme Charges for Sky Store programmes boo...

Page 64: ...tton 3 Scroll left right to the Sky Store tab 4 Press down and then left right to browse the categories available 5 Press select on the category you want to choose 6 Press left right to and then select on the show you want to rent The guidelines for entering your pin and the way to pay for programmes are the same as with Sky Store You can also order Sky Box Office entertainment over the phone If f...

Page 65: ...Other services 1 Going interactive 2 Playing games 3 Teletext 63 ...

Page 66: ...see the symbol usually red Some interactive services may need a phone line or broadband connection There is no charge for using the interactive Sky Customer Service screens but from there you can get to other interactive services that may be subject to charges You ll be informed about these changes before connecting Some games available under interactive are free of charge however online games may...

Page 67: ...ing a channel Remember your Sky remote must be set up for use with your TV See Setting up and resetting your remote page 80 Use these buttons on your remote to control teletext Button Function text Enters text mode also exits text on some TVs back up Comes out of text mode 0 9 Text page number entry i information Text reveal select Text hold colours Fastext function From the teletext service press...

Page 68: ... of charged services 8 PIN protecting kept programmes 9 Restricting programmes in your Planner 10 Entering a PIN for pre watershed playback 11 Turning off PIN controlled restrictions 12 Sharing your Sky HD box 13 Watching TV with subtitles or audio description 14 Finding subtitled or audio described programmes 16 Your mini TV setting 15 Important information for customers with a single satellite f...

Page 69: ...ing up and resetting your remote 22 If the set up didn t work 23 Alternative set up Replacing the batteries Adding additional subscriptions Adding channels that aren t listed in Sky Guide Watching your added channels Changing the picture settings Copying programmes to video DVD Changing how the Circular Playback Display works 24 25 26 27 28 29 30 67 ...

Page 70: ...t into the Parental Control screens Change your PIN to a personal secret number that you ll remember easily Once you ve selected the Parental Control option scroll to the Change PIN tab and press select Now key in a new four digit number You ll have to enter it twice You can change your PIN from this screen whenever you want Keep your PIN secret to make it effective Once it s set you can have Sky ...

Page 71: ...one who wants to watch them has to enter the PIN This is especially useful for programmes in your Planner as well as Sky Store Sky Box Office and On Demand programmes which are available outside the normal schedule 1 Go to Parental Control Viewing 2 Highlight the appropriate rating and press the red button Restrict on your remote A padlock symbol appears next to the category you choose as well as ...

Page 72: ...u re done You can help prevent Sky Store and Sky Box Office programmes being bought without your permission or prevent the use of interactive services that demand a call charge 1 Go to Parental Control Other 2 Highlight PIN Entry Before Going Online and use the left right arrow to choose ON Now anyone who wants to use the phone line within an interactive service subject to a call charge has to ent...

Page 73: ...a kept recording has to enter the PIN first 3 Press the green button Save Settings when you re done To turn these settings off just select OFF in step 2 above You can lock programmes stored in your Planner to avoid them being played back without your permission 1 Go to your Planner 2 Highlight the programme you want to restrict 3 If necessary press left right until you can see the red option Lock ...

Page 74: ...ress select Highlight PIN on Pre Watershed Playback and select OFF Press green to save your settings There is a quick way to turn your PIN restrictions off and on without having to go into each screen 1 Go to Parental Control Change PIN 2 Press the blue button Turn off PIN restrictions The tabs Viewing Channel and Other are dimmed out meaning the PIN restrictions you specified under those options ...

Page 75: ...me wireless network If you d like to prevent the Sky app from connecting and controlling your Sky HD box you can turn this setting off 1 Go to Parental Controls Connectivity 2 Highlight Share what s on this box and use the left right arrows to choose OFF 3 Press the green button Save Settings when you re done To turn this setting back on at any time just select ON in step 2 above Get the most from...

Page 76: ... settings in the Options menu 1 Press services for Options press down then select the Subtitles tab 2 Press the down arrow to highlight Subtitles or Audio Description use the left right arrow to choose ON then press the green button Save Settings With the selection of automatically received On Demand programmes and recorded programmes if you turned on audio description at the time of recording it ...

Page 77: ...d Programmes and use the left right arrow to choose Audio Description or Subtitles This means programmes that have subtitles or an audio description are shown clearly with a white highlight in TV Guide Sky Store and Sky Box Office this does not apply to On Demand 3 Highlight Beep on Audio Description and use the left right arrow to choose ON This means when you tune to a programme with an audio de...

Page 78: ...Top Menu then the right arrow once so that Settings is highlighted 3 Now press select to highlight the Picture tab 4 Press 0 1 select in quick succession to enter the Installer menu 5 The Setup tab will then be highlighted within the Installer menu Press down to highlight Single Feed Mode within the menu 6 Press the right arrow once to turn Single Feed Mode to ON 7 Press the green button to Save S...

Page 79: ...nd mutes the programme audio To turn your mini tv off 1 Press services for Options press down then select the Customise tab 2 Under Mini TV Mode press left right to choose OFF The mini TV disappears and the programme audio is muted 3 Press the green button to confirm Save Settings Sky Guide page with mini TV disabled 77 ...

Page 80: ...on when you re playing it back A list of bookmarks appears showing their place in the programme Highlight a bookmark to see a short reminder clip of 10 seconds To play the recording from the highlighted bookmark press select To remove the highlighted bookmark press the yellow button Delete If the programme is PIN protected you ll need to enter the PIN to see the bookmark clip See Having more contr...

Page 81: ...he Playback screen press the left right arrow until you see Bookmark followed by its place in minutes from the start of the programme Keep pressing the arrow to see each bookmark and its place in the programme 4 Press select or play when you see the bookmark you want Playback starts at that bookmarked point in the programme Get the most from Sky HD 19 Skipping to bookmarks Choose the starting poin...

Page 82: ...ible settings for the code you used Check you have the right code and start again at step 1 7 Turn your TV back on and press the tv guide button on your remote The TV Guide screen appears meaning the remote settings have been reset Brand Code Aiwa 0406 Akai 0098 Akura 0042 Alba 0043 Amstrad 0063 Baird 0117 Bang Olufsen 0118 BPL 0115 Beko 0125 Beon 0899 Brionvega 0147 Bush 0157 Crown 0225 Daewoo 00...

Page 83: ...pecific model code instead of the brand code as follows 1 First you need to check the model code for your TV press interactive press down then select Sky Customer Service Select Programme Your Remote and follow the relevant options until you get to the model code for your model number Make a note of the code 2 Point the remote away from the TV and Sky HD box and press the tv button 3 Press and hol...

Page 84: ...ld be taken to a special environmentally friendly collection point Replace the batteries as follows 1 Remove the battery cover by pushing up the catch and sliding the cover away 2 Carefully remove the old batteries 3 Put the new batteries in matching the marks and 4 Put the cover back on sliding the top part in and making sure the catch clicks into place 5 If you left your remote without charged b...

Page 85: ...ress down then select the Contact Us tab This list includes specific numbers for Sky and Sky HD When you call please have your system information available as we will need this to deal with your problem To find this information press services scroll right and select Settings then select the Details tab Remember for online help go to the Customer Support pages of sky com help 83 ...

Page 86: ...n then select the Add Channels tab 2 Enter the information you want and press the yellow button Find Channels 3 After a moment a selection of channels received by your Sky HD box appears Some may be in addition to those in your Sky Guide 4 For each new channel you want to store highlight the channel and press the yellow button Store Channel A tick appears next to the channel name 5 When you re don...

Page 87: ...d be Otherwise you can change your HD picture settings to find the ideal resolution output You can change the resolution setting as follows 1 Press services scroll right and select Settings then select the Picture tab 2 Highlight HD Resolution Output and use the left right arrow to choose from Automatic this is the default and recommended setting 576 which is for programmes other than HD only 720p...

Page 88: ...ded programme you want to copy 4 Press left right until you see the Copy option at the bottom of the screen 5 Press the green button Copy You can select as many programmes as you like 6 When you ve made your choice press select 7 Press record on your video DVD recorder then press select again on your Sky HD remote Copying starts and after a few seconds the Copy screen appears showing you the title...

Page 89: ...ighlight Circular Playback Display and use the left right arrow to change the setting You can choose one of three settings Standard The recording playback and or circular playback indicators light up if you re recording and or playing back programmes Off The circular indicator is turned off but the recording and or playback indicators light up if you re recording and or playing back programmes Dem...

Page 90: ...Your Sky HD box connections 1 Basic set up 1 2 Basic set up 2 3 Connecting other devices 4 Switching on Dolby Digital audio 5 Adjusting sound synchronisation 88 88 ...

Page 91: ... equipment Use only the supplied mains lead to connect your Sky HD box to the mains supply With the exceptions of the mains and the telephone line all the interconnections between the rear panel of your Sky HD box and your other equipment are safe extra low voltage circuits However you should always disconnect the box from the mains and turn off your TV before connecting other devices Telephone so...

Page 92: ...ect it from any other equipment Use only the supplied mains lead to connect your Sky HD box to the mains supply With the exceptions of the mains and the telephone line all the interconnections between the rear panel of your Sky HD box and your other equipment are safe extra low voltage circuits However you should always disconnect the box from the mains and turn off your TV before connecting other...

Page 93: ...tical digital audio cable as shown on the right To make the most of listening to programmes through your audio system see Switching on Dolby Digital audio page 92 Please note some older amplifiers may not support Dolby Digital audio See your audio system s user guide for more information Mains socket HDTV Option 2 Coaxial digital audio cable Option 3 Optical digital audio cable Option 1 audio cabl...

Page 94: ...pplied and you need to change the default settings on your Sky HD box 1 Press services scroll right and select Settings and then select the Sound tab 2 Highlight Digital Audio Output Optical or Highlight Digital Audio Output HDMI and use the left right arrow to choose Dolby D Press the green button Save Settings when you re done Some older amplifiers may not support Dolby Digital audio Dolby Digit...

Page 95: ...d select Settings and then select the Sound tab 2 Highlight Digital Audio Output Delay and press select 3 In the Digital Audio Output Delay banner use the left right arrow to choose the setting you want In this preview mode you can hear the results as you adjust the level 4 Press select then press the green button to save the setting To change the delay setting without a preview highlight Digital ...

Page 96: ...Green stuff 1 Saving energy with standby 2 and standby modes 3 Recycling electrical and electronic products 4 Recycling packaging 5 Disposing of batteries 6 More information 94 ...

Page 97: ...ve Standby mode if the box is inactive throughout a certain period of time it ll automatically go into standby With Eco Standby mode as well as going into Active Standby the box will fully turn off for a few hours at night Just before going into standby you ll see a message on screen if your TV is on You can press back up to remove the message otherwise your Sky HD box will go into standby This do...

Page 98: ...your old Sky product to your Sky engineer next time they visit If you re a customer from the Republic of Ireland you can also send it to us for free and we ll make sure it gets reused or recycled Pack it up removing the batteries and include a note to say it s for reuse or recycling then send it to c o City Air Express Ltd Unit M1 North Ring Business Park Santry Freepost F4939 Dublin 9 Ireland Hou...

Page 99: ...ve the reference levels in EC Directive 2006 66 If batteries are not properly disposed of these substances can cause harm to human health or the environment To protect natural resources and to promote material reuse please separate batteries from other types of waste and recycle them if possible through your local recycling centre For more information on recycling electrical and electronic equipme...

Page 100: ...For your safety 1 Using equipment safely 2 Warnings and cautions 3 Mains plug and its fuse 4 Connecting to the mains supply 98 ...

Page 101: ... Sky HD box except your viewing card into its slot Your Sky HD box is intended for use in moderate climates Do not use or store your Sky HD box in hot cold damp or dusty places In order to ensure a free flow of air around your Sky HD box allow at least 10cm of space above and on all sides especially between your Sky HD box and your TV Do not cover any ventilation holes and slots Ensure the ventila...

Page 102: ...shock hazard which would exist if this were to be plugged into a mains socket Do not attempt to repair or modify the mains lead or plug Fit an appropriate mains plug on the lead If this plug contains a fuse it should be as described above If you are using a non fused plug an external fuse must not exceed 5A Your Sky box operates with 230V AC 50 Hz mains supply Do not connect it to a DC power suppl...

Page 103: ...D recorder sound system and any other devices you re using For information about HD go to sky com hd What s wrong Possible reason What to do now I can t connect to my broadband router A Your broadband router is out of range of your Sky HD box A Move your broadband router closer to your Sky HD box B The password or PIN that you have entered is incorrect B Try to reconnect to the wireless network an...

Page 104: ...ox should be green 3 Press Sky on your remote to control your Sky HD box 1 Make sure that your cable is connected to both your HD box and your TV Refer to your TV user manual to find your input 2 Use your TV remote to scroll through the AV input options until you find the input s 3 Press Sky on your HD remote and the picture should appear If you have checked the above and still can t see anything ...

Page 105: ... a number of reasons The channel may no longer be broadcast or the programme may have been cancelled or moved What to do now Make sure you point your remote directly at your Sky HD box and that nothing is between the two The remote command light on your Sky HD box and on your remote should flash each time you press a remote key If neither light flashes check the batteries in your remote Press tv o...

Page 106: ...dings page 42 and change the settings back to Automatic Press services select Settings then the Signal tab If you get the message Telephone line not connected you need to make sure the phone lead is connected properly If you see the message Telephone line connected try solutions A E below A Change the dialling prefix as follows 1 Press services press right to highlight Settings then press select 2...

Page 107: ...elephone line from the box into the filter then follow the callback procedure below E Reconnect the phone line then follow the callback procedure below Warning please make sure you follow steps 1 5 precisely and do not make any other changes while in the Installer Set Up menu as these may have an adverse effect on your service Callback procedure 1 Press services press right to highlight Settings t...

Page 108: ...art your Sky HD box What to do now Check the TV Guide listings to search for the channel You may not have the right subscriptions or equipment To upgrade to Sky HD call us If you re sure you have the right equipment and subscriptions to receive HD channels try following the steps under Changing the picture settings page 85 Try changing the audio delay setting See Adjusting sound synchronisation pa...

Page 109: ...gramme now The programme has already started and you can t buy it now Your Sky subscription has expired What to do now Insert or reinsert your viewing card in the direction of the arrow The card holds all the information your Sky HD box needs to know about your subscription Check that it s your viewing card that it s in the right way up and that it s not damaged Remove your old viewing card and in...

Page 110: ...ter You don t have the right subscription What to do now Try to delete some programmes from the Planner Highlight a programme you want to delete from your Planner and press the yellow button Delete First check that the telephone lead between your Sky HD box and the socket is properly plugged in If you still see the message call the number shown on your screen so you can order this programme You wi...

Page 111: ...ing was cancelled and restarted during the programme You tried to play pause or record a programme while you are using an interactive service What to do now Check the settings you entered were right Select another programme To view digital text press Sky to return to live programmes then press text Select a different programme to play back record If this doesn t work call Sky Customer Service on t...

Page 112: ...nged to avoid losing your remote control settings You have entered the wrong channel number If it s an adult channel it may have been removed by parental control settings What to do now Change the batteries in your remote control as soon as possible See Replacing the batteries page 82 Select a different channel or turn off the Remove Adult Channels setting under Parental Control Adult Channels See...

Page 113: ...V pixel numbers range from one to two million compared to SD TV s range of 300 000 to one million As for audio HD TV receives reproduces and outputs Dolby Digital 5 1 audio INTERLACED SCANNING With interlaced scanning a display shows all the odd lines at one scan of the screen and then all the even lines in a second scan of the screen PIXEL Pixel is the abbreviation for picture element Pixels are ...

Page 114: ...and R Phono sockets RCA COMPOSITE VIDEO OUT Phono sockets RCA USB 2 0 Rear connector SCART SCART composite video out RGB out 1 1 type A ETHERNET RJ45 IEEE802 3 10 BASE T and 100BASE TX SATA external HDD interface SATA 1 0a 10 PIN MINI DIN I O Port for additional connectivity DRX895W Specifications Operating voltage 230V AC 50Hz Power consumption 45W max LNB switching 13 18VDC 275mA MAX 22kHz Weigh...

Page 115: ...10 BASE T and 100BASE TX SATA external HDD interface SATA 1 0a DRX895 Specifications Operating voltage 230V AC 50Hz Power consumption 45W max LNB switching 13 18VDC 275mA MAX 22kHz Weight 4 1kg packed Dimensions 351mm x 265mm x 73mm inc rubber feet and connectors UHF modulator CCIR PAL System I Ch 21 to 69 factory setting is 68 Operating temp range 5 C to 45 C Storage temp range 20 C to 60 C Hard ...

Page 116: ... Mk1 and Mk2 Specifications Operating voltage 230V AC 50Hz Power consumption 45W max LNB switching 13 18VDC 275mA MAX 22kHz Weight 5kg packed Dimensions 399mm x 295mm x 81mm inc rubber feet and connectors UHF modulator CCIR PAL System I Ch 21 to 69 factory setting is 68 Operating temp range 5 C to 45 C Storage temp range 20 C to 60 C Hard disk capacity 320GB 160GB personal storage space 300GB 160G...

Page 117: ...unications equipment DCE EIA TIA 232 E ITU T V 28 115 2 kbit s max AERIAL IN IEC 60169 2 female RF OUT 1 IEC 60169 2 male RF OUT 2 IEC 60169 2 male DIGITAL AUDIO OUT OPTICAL and COAXIAL digital audio sockets for 5 1 surround sound AUDIO OUT L and R Phono sockets RCA USB 2 0 for future connectivity front and rear connectors VCR DVD SCART SCART composite video in out RGB in out TV SCART SCART compos...

Page 118: ...d 2014 Sky Sky HD Sky Sky Box Office Sky Guide Believe in better and Series Link are trade marks owned by the British Sky Broadcasting group of companies Used under licence Sky HD remote UK Irish and Community registered design numbers GB3022129 IE20855 IE20856 CD294475 0004 to CD294475 0007 Sky HD box European patent nos 0827668 0868816 0999702 0999704 1158802 1208696 1449360 International patent...

Page 119: ...Sky Part Code 15216 ...

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